I've lost ability to access iTunes Store
Since upgrade to 7 can't access the store.
Hi Yeomana82,
If you are having issues connecting to the iTunes Store since updating to iOS7, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Regards,
- Brenden
Similar Messages
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Lost ability to access iTunes via Airport after Force Quit - Network issue?
I am not sure if this is iTunes or networking related, but all other networking appears ok.
First my setup: multiple machines use iTunes library from an external HD connected to Airport Extreme, OS 10.4.11, iTunes 7.6.2.
I had been updating ratings in the iTunes library on the external drive connected to the AE and I was connected to the AE via Ethernet with Airport Card on PB turned off. I went to move the PB to another location so I turned Airport Card on and disconnected the Ethernet cable with the iTunes app and database open (dumb move apparently). The iTunes app appeared to lock up along with the PB, I was able to force quit thru it, and now I have an unresolved issue that has me stumped.
After numerous restarts of the PB, I can access the iTunes library on this AE server via the ethernet connection (as it was before attempting to move), and all of the ratings I had changed appear to have been saved. But I can not get iTunes to access the library via wireless (Airport Card).
I have restarted the AE and the connected drive both. I have restarted the PB numerous times. If I login on PB with ethernet connected there is no issue, if I login with airport active only there is an issue. All attempts to start iTunes and accessing the library wirelessly result in no success, sometimes can quit normally, sometimes must force quit. I can option start iTunes to access/create library on internal drive and also can create a new library on the external AE server. Also all other wireless networking activity regarding that server has no issue (access , copy, move files etc...)
I've tried removing iTunes pref files in user library and that didn't fix anything. The application itself works fine with the database when connected via ethernet or with internal library.
Anyone have any clues or suggestions on where I should turn to try and fix this? I can try to provide more details if needed, but I am stumped short of potentially aggravating the issue with re installs and other potential attempts that may not even be related to the issue.
ThanksNo disk maintenance recently. I have a week old backup of the entire iTunes folder along with the Library. I tried moving that backup Library (file only) into the AE server location but that did not change anything in terms of access.
I am on lunch break so no time to try your suggestions immediately, but will later this evening. I had thought about trying with a new user but hadn't gone there yet. I also have a G4 iMac ethernet connected all the time to the AE, but it has a AE card also typically not in use. I tried accessing with the iMac machine wirelessly, and although it progressed further (got the iTunes menu bar to display - never even got that on the PB), iTunes was not able to load which makes it almost seem not machine specific but rather something with the AE settings or the usb connected drive, but again all is fine there via ethernet.
Last night after original post, on the PB, I thought about a corrupted keychain type thing perhaps not allowing file access wirelessly, and I did have something to repair there, but it did not solve the issue.
Again, thanks for the suggestions and I'll try later tonight. Let me know if my additional info sheds any further light or if it would indicate that the suggestions were on the wrong track.
Dave -
Lost ability to access iTunes via Airport after Force Quit
I am not sure if this is iTunes or networking related, but all other networking appears ok.
First my setup: multiple machines use iTunes library from an external HD connected to Airport Extreme, OS 10.4.11, iTunes 7.6.2.
I had been updating ratings in the iTunes library on the external drive connected to the AE and I was connected to the AE via Ethernet with Airport Card on PB turned off. I went to move the PB to another location so I turned Airport Card on and disconnected the Ethernet cable with the iTunes app and database open (dumb move apparently). The iTunes app appeared to lock up along with the PB, I was able to force quit thru it, and now I have an unresolved issue that has me stumped.
After numerous restarts of the PB, I can access the iTunes library on this AE server via the ethernet connection (as it was before attempting to move), and all of the ratings I had changed appear to have been saved. But I can not get iTunes to access the library via wireless (Airport Card).
I have restarted the AE and the connected drive both. I have restarted the PB numerous times. If I login on PB with ethernet connected there is no issue, if I login with airport active only there is an issue. All attempts to start iTunes and accessing the library wirelessly result in no success, sometimes can quit normally, sometimes must force quit. I can option start iTunes to access/create library on internal drive and also can create a new library on the external AE server. Also all other wireless networking activity regarding that server has no issue (access , copy, move files etc...)
I've tried removing iTunes pref files in user library and that didn't fix anything. The application itself works fine with the database when connected via ethernet or with internal library.
Anyone have any clues or suggestions on where I should turn to try and fix this? I can try to provide more details if needed, but I am stumped short of potentially aggravating the issue with re installs and other potential attempts that may not even be related to the issue.
Thankspermissions issue with iTunes Library file
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ITunes stuck on "Accessing iTunes Store"
I posted in reply to a thread of complaints about this on the "iTunes for Mac" side but realized my error only afterwards and so am posting this here instead/as well; apologies for repetition, I have no idea what forum etiquette here is.
I'm running Windows 7, downloaded the latest version of iTunes available on the website. Whenever I try to open iTunes I get a dialogue box that says "Accessing iTunes Store" and a loading bar that just goes on and on indefinitely (I let it go on for an hour as an experiment). I can click nowhere else on the iTunes program except the "Stop" button on the dialogue box but then it just says "Canceling..." and goes on doing that indefinitely until I force-quit. I cannot access any part of the iTunes menu while it is unsuccessfully attempting to access the iTunes Store. I've tried to open the program with "Run as Administrator" with the exact same result of teeth-gnashing failure. The program is therefore completely non-functional and while I can still charge my old iPod, I cannot use iTunes to access any of the content ... which is unfortunate because the iPod itself is bugging out in an unrelated series of problems and probably needs a software update or a lobotomy or something. I've attempted to uninstall and reinstall iTunes a couple of times now with the latest version, with no success there either. I'm not new to this program - I've had my old iPod Nano for years and have used iTunes steadily, if begrudgingly, since about 2007 without serious problems, have used the Store, etc.. This new "Accessing iTunes Store" is a recent development and it is crippling my ability to use the program or the hardware. Oh, and yes, it's the same result with the iPod is physically plugged in to the computer or not.
So how can I go about fixing this? Any help could be appreciated before my faithful-if-slightly-dumbfounded iPod takes a one-way trip to the electronics recycling facility and another company gets to have my money.after trying everything I could find for 2 days, including turning on and off my firewall, my anti-virus program, resetting the winsock, authorize, deauthorize, and on and on I FINALLY saw one post by a guy that uninstalled Real Player and it fixed his problem. That was a new suggestion, so I tried it and guess what? IT WORKED. Thank GOD!!! This is a brand new computer so I was really frustrated. I am running Windows 7 64 bit. Hope the Real Player suggestion helps some other people.
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XUnable to access iTunes Store
I keep getting the message "We're sorry, we cannot complete your request on the iTunes Store at this time. Please try again later" when I try to download an App from the iTunes Store. I just upgraded to Lion 10.7.3 last night, and synced my MobileMe account to iCloud. I was able to install apps from my iPad after. Tonight, when I tried to download an app from the iPad, I got the message "Cannot Access iTunes Store." I tried to download an App from my MacBookPro, thinking it was the iPad, but no luck either.
Well, as far as I can see, no one has responded to this question. Nor do I see any solutions mentioned in other questions by folks having the same problem. So I can only assume that there IS no fix.
Oh well, I know that one user is just "small potatoes" as far as the iTunes Store is concerned, but they've just lost this frequent little revenue stream - their loss, Amazon's gain.
Good-bye iTunes store - it was fun while it lasted...
Robert -
When Accessing iTunes store it says connection timed out??
Every time I try to go to iTunes it says the connection has timed and to check my settings and/or network connectivity. So I ran a diagnostic check and it says everything was successfully verified that it was able to connect to the internet, and to iTunes. It said the last successful store (ability to access iTunes) was when I tried to get into last, but I the connection timed out I never actually got to the iTunes store..
Now there have been two times i got into the iTunes store but when I went to download something or when its asking me to edit the billing info it always times out.. Could it have anything to do with my bank account???I am having similar issues except that the store starts to load, then stops, then I only get iTunes Store in gray letters on a white screen. I can access playlist and the other stuff. Like flamesgirl, I contacted them and they just keep sending me links of stuff to try which I had already seen on the Apple website and nothing works. I posted the question on another forum I belong to and one responder said her husband was in an Apple store and asked about this problem as he was having the same issue. They said an update would be coming out soon as they were aware of the problem. Who knows.
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I cannot access itunes store from itunes. Is the site server still down?
I cannot access itunes store on itunes. Is the server still down?
Hey fanilow12,
The article linked below details a number of troubleshooting steps that can help restore your ability to connect to the iTunes Store.
Can't connect to the iTunes Store
https://support.apple.com/en-us/HT201400
Regards,
Allen -
"Accessing iTunes Store" box pops up every time I click on something new on itunes
When I open itunes it automatically tries to connect to the itunes store but the "connecting to itunes store" status bar keeps popping up even after it has connected. I'm unable to navigate the itunes store without this status bar popping up. I've updated to the latest version of itunes (currently version 10.3.1 for mac) and the same problem occurs.
I haven't had any luck with the itunes store after uninstalling and reinstalling the software. I've also tried to "deauthorize this computer" and then "authorize this computer" to try and fix the glitch- but everytime I try and sign into my account I get this message: "This Apple ID has not yet been used with the iTunes Store". It then takes me to another screen to review my account. But when I'm brought to the new screen my session times out and I can't review anything.
I'm going around and around in circles and it's becoming very frustrating. Does anyone have any other possible solutions???
I'll give a step by step breakdown of what's happening..
I open the itunes store.
Accessing itunes progress bar at the top of the window loads the itunes
store and after it loads there is still a top window that says
'accesing itunes store' with a 'stop' button option which stays open
for aprox. 1 minute after page is loaded.
I sign in with my account and password.
A dialouge box appears that says, "This Apple ID has not yet been used
with the itunes store. Please review your account information.
cancel or review option boxes.
I click review.
Accessing itunes store progress bar appears in the upper part of the
window as well as in a seperate window box like before and this box
stays open after page has loaded like before.
The window box goes away and the window says, "Welcome to the itunes
store; To begin creating your apple id click continue".
I click continue.
A new window appears and says, "your session has timed out. Try
again". option to click a box marked 'done'.
...And this takes me back to square one.Did you ever resolve the question?
I have exactly the same complaint and your question has 338 views - which leads me to believe our question is not unique. -
I could not open I-tunes. I had used it a week before but it was spotty and then eventually it would not open at all. I uninstalled it then downloaded it. I restarted the computer. When I tried to open itunes, I got a message "ITunes match. Accessing iTunes store" and it does not go beyond that. I've tried this process twice. I had my Norton support service do a tuneup and they downloaded iTunes but it will still not work. help!
Hello SharlaCerr,
The article linked below provides some helpful troubleshooting steps that can help get iTunes running on your computer.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen -
I own a Windows 7 computer. I can get into itunes okay, and I can get into the itunes store okay. After I am in the store, a box keeps appearing that says "Accessing itunes store". It goes on and off. I am able to navigate when the box is not showing. If I try to download music, I get to the point where I need to agree to the agreement contract, then says "Session Timed Out." I have the latest versions of itunes and all my Windows Updates. What can I do about this?
I was struggling with this since my latest Itunes update. Fiirst it would not recognize my IPad as a device, after correcting that, it would list the Ipad in my device but my Sync had no options (summry, info, etc). and it kept saying it was "Accessing Itunes store". reading your question I suddently tried deleting the itunes task (alt-ctrl, delete, processes) and delete Itunes. (By the way, I had rebooted my computer several times over the last few days). I opened up Itunes, and voila. Device is there. No "accessing windows" and my sync has the normal options.
****..feels good to actually write an answer rather than writing a questions.
Eman -
After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time.
After upgrading to 11.0.5.5 can't access iTunes store. Temprorarily unavailable all the time. Nothing helps, tried to flash the DNS. Nothing.....
Same issue. I emailed apple and they had me call apple. Not really any help. Did all the troubleshooting listed and to have further help diagnosing problems it isn't free. I explained to the rep that I have seen others having same issues - he didn't know anything about. This is first time I have had problems. I can't even purchase song on my PC but can on my iphone. I just would like to be able to access my account. Afraid to sign out of itunes in case I can't even get to my library etc.
-
I have itunes on my computer and want to have it use Firefox to access iTunes store.
KalebsDad78 wrote:
Try going to settings and then iTunes and App Store and logging out and log back in. Make sure the music app is closed while doing this and then open it back up after logging back in and see if the icon has returned.
I'm not sure what you mean, precisely - I opened settings, then I opened "itunes store", then opened "app store", but not sure how to log out, and back in on the phone? I closed them all down again, but still no radio icon, and when I'm in the store and tap the prompt "go to itunes radio" it just brings me to my albums list on the phone. Strange.
Does this make sense? I mean, am I explaining things clearly?
I appreciate the help, this is a pain in the arse. -
I have windows 8.1 and cannot access itunes store even creating a new apple id. With other users on the same computer I can access itunes store. How can I solve this?
i had the same problem before using a fresh install of Windows 8.1. I have resolved this issue by running the program compatibility wizard. This I did by right-clicking on the iTunes icon in the desktop, selecting Troubleshoot compatibility, waited for it to detect compatibility issues and when presented with the following options: 1.) Try recommended settings; 2.) Troubleshoot program, I chose the latter. When asked what problems I noticed, I checked the following: "The program worked in earlier versions of Windows but won't install or run" and "The program requires additional permission"
After that, it tired to resolve the issue, and provided the necessary settings to run iTunes. Now it's running flawlessly. I have Avast anti-virus installed though.
HTH! -
Hi, I can't seem to get my ipod 32gb 4th gen to sync with itunes. It's brand new, but everytime I plug it in it says can't access Itunes store and nothing else happens. I enabled my firewall to allow itunes but it still can't access the store. Please help.
If you look at the feed, and look at the entry 'The end to an exciting field season in Aulavik National Park' you will see the line:
<pubDateFri, 29 Jul 2011 04:00:00 GMT</pubDate>
You have not closed the 'pubdate' tag - there should be a '>' as the 9th character. Because the tag has been left open, it invalidates everything which follows it, and thus the entire feed. iTunes therefore cannot read it, which is why the Store has not updated. Add the '>' and republish, and all should be well.
It's always worth checking your feed by subscribing manually, from the 'Advanced' menu, or by clicking the 'subscribe free' button on the Store page (both do the same thing) - if you can subscribe to the feed it should be OK. -
Can no longer access Itunes store
Sudeenly yesterday I cant access the Itunes store.
When I click on the store, I just see the scrolling barbers pole at the top of the screen and the message ""Accessing Itunes store."" It never gets any further
Ive disabled all my security, ive done the winsock reset and restarted my PC ((many times) I downloaded the LSP list from windows, and the list is huge, with many suppliers listed. It would take days to try and update all of that.
SURELY there is an easier solution to this problem. Clearly Im not the only one having it.
Please help
Copy of diagnostics::
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard CQ3430AN
iTunes 10.6.1.7
QuickTime 7.7.1
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 001DAA5C0A83BAE0
Current user is not an administrator.
The current local date and time is 2012-04-01 17:28:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., ATI Radeon HD 4300/4500 Series
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 9d7731c4027d4ad048e9398aa86e44b5
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {9C058449-7493-4DC9-8683-BE704E457994}
Description: NVIDIA nForce 10/100 Mbps Ethernet
IP Address: 192.168.20.108
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.20.1
DHCP Enabled: Yes
DHCP Server: 192.168.20.1
Lease Obtained: Sat Mar 31 21:16:05 2012
Lease Expires: Tue Mar 29 21:16:05 2022
DNS Servers: 192.168.20.1
Adapter Name: {5C8691F0-303B-4BB3-B28F-95FC306E1AD5}
Description: Hamachi Network Interface
IP Address: 5.42.111.41
Subnet Mask: 255.0.0.0
Default Gateway: 5.0.0.1
DHCP Enabled: Yes
DHCP Server: 5.0.0.1
Lease Obtained: Sat Mar 31 21:18:07 2012
Lease Expires: Sun Mar 31 21:18:07 2013
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-30 19:32:59.Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US
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