I've tried for many months to install the new 4.0 and it goes through download but never changes to newest version, and now it says that 3.6 will only be available for a short time longer.

Every time I log on, Firefox states that I am using the older version, and that I need to update to the 4.0, though today I saw something that said 7.0 so wasn't sure what that was about. Anyway, my program states upon the install, "Save Program". So I do and then it still doesn't take effect. Now your site states that the 3.6 will soon be no longer available for updates etc, but you new version never loads or takes effect??? Help please. I love firefox and feel much safer using this than anything in the past! Thanks in advance. I am old, but a novice at computers. So, laymen terms appreciated. Yours truly, Norine Mungo

If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
* Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup

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Let's try the following user tip with that one:
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Do you put it here?
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Havent been to this great forum for a while, been busy, I miss you all, and shall try to visit more often.
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Hi Barbara,
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I've tried for many months to install the new 4.0 and it goes through download but never changes to newest version, and now it says that 3.6 will only be available for a short time longer.

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