BT BroadBand and Calls

I ordered BT Broadband and calls on 21 October 2013. I am renting a house on a 12 month lease so I placed the order as soon as possible after moving in. I was given an activation date of 11 November. I was disappointed that it was three weeks later but, I though that I should just accept that. 11 November came and went. I recieved numberous textys and messages. An engineer would call. Make sure that you are at the property between the procsribed house for the engineer to have access. Nobody came, Nobody called. I called BT. BT have run out of the cable. Now there are wbout 6 different BT vans operating in the area and they are bursting whith cable. I have regarded this explanation with extreme scepticisim. I have tried making complaints, that does not seem to work, they say that I will be called but it rarely happens. One of the reasons I want broadband is that the mobile signal in the property is very poor, It is not possible to recieve mobile calls downstairs. I have a Vodafone Suresignal which I will plug into the proadband when/if it is installed.
I could record every single call I have made but that would achieve little.
It is always 7 days hence that the engineer will call or the service wil be activated.
what do I do to get a BT socket installed in the house? What do I do to get the services activated - BT land line and Broadband.
Today I have received messages telling me that I am now being billed for the service; I can now use broadband. Not possible as there is not BT socket in the house, just wires hanging out of the wall. I was told that my telephone has been active since 18 December, no it is not, there is not socket to plug it in to. Someone is just having a laugh at my discomfort and unhappiness. While making this message I did get a phone call from BT, I'll be contacted within 7 days. The phone call disconnect my mobile tether connection so I've had to redo most of the message.
Can you advise how I actually get a telephone line installed and activated? How I actually get a broadband service installed so I can actually use the internet and my mobile phone without having to go outside and sit on a bench outside round the corner from my house.
Very dissappointed and very Unhappy person.
Solved!
Go to Solution.

Hi MSB2013,
Welcome to the community and thanks for posting!
I'm sorry for the problems you've had getting services set up with us. I can help sort things out from here. Click on my username and under the section "about me" you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Similar Messages

Changing to the Unlimited Broadband and Calls Cont...

Hi,
I have been looking at the Unlimited Broadband and Calls contract, and at the moment I have broadband provided by BT and have the phoneline provided by BT, but its not on a contract. I was wondering how I would go about changing to the Unlimited Broadband and Calls contract, do I just sign up for it online, or do I have to cancel what I have now and then buy the contract?
Also, this is going to sound mad, I know, would someone have to come out to set it up?
Before I do change to the Unlimited Broadband and Calls contract, has anyone had/heard of any bad experiences with this contract?
Thanks again in advance
~Iamnoone

You might find it easier to phone the sales department.
Do not cancel your existing broadband and phone - it will only cause problems. You may even be charged a £30 cancellation fee.
There should be no reason for anyone to visit if you already have BT phone and broadband.
Play it right, and you should be able to get a new Home Hub and a significant discount on what you are currently paying, as if you were a new customer. If you don't ask, you don't get.

I want to Cancel my BT Broadband and Calls Package

i have recenetly moved from sky to BT on the basis that BT was cheaper. But i have recently found out that i wasnt receiving unlimited Broadband and that i went over my usage limited by 60gb, and that i will have to pay £50 ontop of my Package price and Line Rental. i call up and they said that i cannot do anything and also that i went over the broadband limited for February and March. so the only thing that i could of done was to upgrade to unlimited Broadband and evening and weekend calls, which all together comes out at £40.60 including Line rental. Sky is Offering The same package at £19.75. that is half the price i am paying now, i need help in finding out a way to cancel my BT Package as it is costing me a fortune to keep. is there anything i can do?
P.S The Cancelation Fee is like £250 and my contract will end in June 2013.

JNagra wrote:
i have recenetly moved from sky to BT on the basis that BT was cheaper. But i have recently found out that i wasnt receiving unlimited Broadband and that i went over my usage limited by 60gb, and that i will have to pay £50 ontop of my Package price and Line Rental. i call up and they said that i cannot do anything and also that i went over the broadband limited for February and March. so the only thing that i could of done was to upgrade to unlimited Broadband and evening and weekend calls, which all together comes out at £40.60 including Line rental. Sky is Offering The same package at £19.75. that is half the price i am paying now, i need help in finding out a way to cancel my BT Package as it is costing me a fortune to keep. is there anything i can do?
P.S The Cancelation Fee is like £250 and my contract will end in June 2013.
No, you entered into a legal contract so if you cancel, then you will be charged the cancellation fee, its as simple as that.
You can normally upgrade your broadband without it affecting your calls package.
See http://bt.custhelp.com/app/answers/detail/a_id/36397/c/346,402,5685
It looks to me to be £25 a month including evening and weekend call, plus line rental.
You may find that Sky cost does not include line rental, which is usually hidden in the small print.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Broadband and calls packages

I'm finding, as I see others have, that 10Gb just isn't enough. It's only the 9th of the month and we've already had the warning email. So, I'd like to upgrade but I can't find a package that suits. I want more broadband but without either losing something I already have or paying more than I want to for more than I need but those appear to be my only options. I can either pay £18/m for 4x the broadband but lose inclusive evening calls or I could pay £28, retain the evening calls as well as the weekend calls but get unlimited broadband, when I know I'm unlikely to use more than 40Gb. Why can't I just increase my broadband allowance, pay a little extra but retain the things I currently have?
At this rate, I'll be jumping ship to another broadband provider as soon as I get the chance...

Hi Helen welcome to the forum Unfortunately there is no in between product. It's either option 1 which gives 10 gb or option 2 which gives 40 gb. BT do a phone bolt on service which is £5 a month and it gives you free anytime calls to 01 02 and 03 numbers for one hour. You can hang up and redial before the 1 hour if you need to, and you won't be charged for your calls. You also get numbers to 0845 and 0870 included in this aswell. This would mean £23 for option 2 broadband and anytime free calls.
BT charge £5 for every 5GB you go over your usage allowance, so if you do nothing and go 10GB over, you would be charged £10 which with option 1 internet would mean you're paying the same amount. Plus if you've already approached 10 GB on 9th, it's unlikely you will make it to the 30th on the extra 10 GB, and you pay for each 5GB block, so if you used 10.01 GB you would be charged for 15GB. If this continuously occured you would be forced by BT to upgrade because your package is not matching your requirements (BT do not see it as an option for customers to break their usage allowance month after month for the whole of their contract).
Also be aware that your contract is renewed when you upgrade, so if you are nearing the end of a contract then you won't be able to leave when your current one expires, it will be when the new one expires, which may be several months later.
I hope this is of help to you
Contact The Mods
Use Live Chat to speak to an advisor
Charges for cancelling your contract early

Broadband and calls package

Is there anywhere online I can find an breakdown of Broadband option 3 and the anytime call package?

Hi there and welcome,
Try this link http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633
if it is wrong someone may give you a better link. Patty-L
Edit Also read the legal stuff at the bottom of the page.

Cancellation of Broadband and Calls Package

Hi,
I've recently split from my partner and no longer live at the address where the above package is active. As such I wish to cancel it effectively immediately. My ex partner has no wish to keep the package or transfer it into her own name.
Can you advise where I stand with regards to this? Will there be a cancellation fee involved?
Also I am unable to call due to the fact I'm hard-of-hearing, hence posting the query on the forums. Would be handy if I could deal with the issue via email.
Regards,
Dan

This is a BT Customer forum, you would have to contact BT directly. There is normally a cancellation fee.
There is some help here http://bt.custhelp.com/app/answers/detail/a_id/13867/c/761
You can contact BT via this page. You may wish to try live chat.
http://www2.bt.com/btPortal/application?pageid=pan_contactus&siteArea=pan
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Evening and weeknd packages and caller display

My BT contract is up in a few months. Currently I'm using the line rental saver option and have a 2 year old deal which is:
40GB broadband
Evening and weekend calls
Anytime calls add-on
and the £1.78 a month charge for caller display (after BT removed their BT privacy package)
Now, looking up the new packages I notice that evening and weekend calls are no longer offered, with weekend only and anytime the only options. Is this correct?
Also, is there any way of having the caller display option without having to pay £2 a month?

When considering renewal, be aware that BT have a nasty habit of hiking up the prices of obsolete bundles. The Tarriff Guide has a bewildering array of obsolete tarriffs, all at different prices http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf
A broadband package and a calls package may be a completely different price to a combined broadband and calls package. Sometimes two apparently identical packages can have completely different prices, just because they have different names.

Unlimited Broadband, and Evening & Weekend Calls

Hi All
I'm considering moving over to BT onto their:
Unlimited Broadband, and Evening & Weekend Calls for £25 per month.
Is this service truley unlimited? i.e. no caps on the total amount of downloads and no throttling / caps on the lines speed?
Many thanks

During peak times the download speed may decrease as more people come online. Your connection speed will remain the same.
Actual connection speed depends on the quality of your phone line, and your own internal wiring.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Very Slow Broadband and Poor Customer Service

Hi,
Since April we have been having issues with our broadband line dropping the connection and terribly slow speed (around 0.4Mbs). We have had 3 engineer visits changing the master socket, home hub, filter and even work done out in the road. Each one has supposedly 'fixed' the problem, only for it to return to the very slow speeds within a week or so.
Our fourth engineer visit was booked for this morning, and the engineer failed to arrive. I received a phone call to say BT needed to re-arrange the appointment as the reason the engineer hadn't arrived was because BT had decided that it needed to be a 'multi services' engineer not a 'external' engineer.
I didn't even get an apology when I pointed out that I'd taken half a day off work to wait for the engineer when I could have been notified that the visit had been cancelled. Unfortunately we got cut off before I could re arrange the appointment so I called back, only to be told by the next person that in fact the reason the engineer hadn't attended was because of a BT OpenReach outage. After re-arranging the engineer visit I've now been sent 2 confirmation texts one to say they will be coming on Friday, one to say they will be coming on Monday. Hence another 10 minutes of my day calling to confirm when they would actually be attending.
I have also been incorrectly charged the £129.99 Engineer Home Improvement Charge as a result of the 2nd engineer visit due to an ‘admin error’. This was refunded to my account following 3 phone calls (one to ask why the money had been credited to my BT bill when I'd specifically asked for it to be returned to my bank account) but it caused me to go overdrawn in the process incurring bank charges.
I have raised 2 complaints, but no-one has contacted me concerning them (now 2 weeks and counting). When I finally lost it and called to cancel the contract I was told that as I was still in my minimum term I would have to pay £208 for the pleasure. My counter argument that for a total 3 months BT have not been providing the service we’re paying for seemed to fall on deaf ears.
I don't run a business, but I'm pretty sure this is not how to do it...
If anyone has any help/advice it would be greatly appreciated.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
is there any exchnage problems listed http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I want to cancel my broadband and pay off my debt.

Recently I was shocked to discover that my direct debit had been altered to £73.50 a month! I was informed, upon contacting your billing people, that this was due to a number of phone calls I had made. I have since discovered that the internet phone which was provided with the Option 3 Broadband package is no longer being produced and, therefore, my free evening and weekend calls no longer apply. No warning was given or any information about this passed to me! I have been informed that the onus was on ME to find this out! I entered a contract and the terms of that contract were made clear to me and that contract has been broken as far as I am concerned.
Ever since I made the terrible mistake of signing up for BT Broadband, I have been treated appallingly and it is my wish to cancel my Broadband and no longer have anything to do with British Telecom or its services. From day one my speeds were absolutely ridiculously slow and I had to go through the indignity of calling an Indian call centre who's staff would give the constant run around with the usual "Switch it on and off again" stupidity. We are talking speeds of less than 1meg which was not what I was paying for. I was even, on a few occasions where I said there was something wrong with the line, called a liar and had the phone slammed down on me. Throughout this time I was charged £65 a month which was way over the agreed amount but I accepted this as I was told this was the charge for installation.
This £65 bill went on for longer than I care to remember (And certainly much longer than was necessary to pay off the installation charge!) so I contacted one of your staff who agreed that I was paying way more than I should have been and so the charge was reduced to £40 a month. I was told that it would always be £40 a month and was assured that that was set in stone and would not change. Once again your staff have lied to me.
I spoke to one of your staff recently, after they had contacted me enquiring about my cancellation of the direct debit (I had no choice as we have no income and are awaiting news on benefits and have a chronically ill baby son so any money we do manage to scrape together goes on train fairs to Great Ormond Street for his treatment. I also have a chronic kidney condition which is potentially fatal and have had to give up on my own medical treatment, essentially condemning myself to death, as I can no longer afford to get to my own appointments. I include this information to illustrate just how terrible our financial situation has become.) explaining that I wished to cancel my BT Broadband and phone package as I am moving home and simply cannot afford to have a landline and internet package anymore. I was advised that I should wait until I had further information on my move, as the moving in date had not been set yet, and call again where I would be able to cancel my package and come to an arrangement to pay off my debt (Which would be around the £140 mark - your staff are unable to give me a fixed sum as of yet) in instalments.
I called today to cancel my package on the date of 24th May 2012 (Our moving date) and arrange said instalment plan only to be told that I am unable to come to an arrangement to pay the debt if I dare to leave British Telecom and that they will have no option but to contact a debt collection agency to claim the amount in full unless I renew my contract(!). It is my understanding that, as I am not in contract with BT anymore, I can cancel my broadband package any time I please and it is also my right to arrange a payment plan without being bullied and cajoled into staying as a BT customer when I have absolutely no desire to do business with this company EVER again.

Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Order Problems - No Broadband and No Help!

I ordered a calls, broadband, and tv package at the end of December, was given an activation date of 7th January, recieved all the equipment and the phone line started. I was told there was a delay with the broaddband and was given a second date of 16th January, but nothing happened.
I've been on the phone with customer service for over three hours over the last two weeks but nobody seems to know what's going on. I keep getting transfered around. I've emailed, but had a standard response and then a ' call back', the person calling back hadn't read the email. I keep having to explain everything over and over again.
Was finally told on Monday that a 'specialist team' was looking at the issue and that they would call me in 48 hours. Still no call. I've lost faith completely and honestly don't think anybody is looking at the issue.
I'm seriously thinking of canceling the whole order and starting again with another provider but I'm not sure whether I'd be entitled to the line rental I've already paid back (I paid for the whole year in advance). I think I should be because the only reason I paid for the line was to get broadband, and BT haven't provided me with the broadband.
Can anybody help me / provide advice? I'd be very grateful.
Regards,
Geraint

Hi gor0,
Thanks for your post and I'm really sorry to read about the delay in getting your broadband activated. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details and we'll be happy to help you. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow broadband and confusion from tech helpdesk

Hello,
I am getting pretty slow broadband, so I emailed BT technical support to get help. A chap phoned me at teatime and siaid I should be getting ~14Mbps, but then a friend came over, so I ended the call and called back 0800 111 4567 just now.
I am getting speeds of 0.7Mbps (measured several times on various speed checkers), but the BT broadband site (www.productsandservices.bt.com) estimates I should get ~17Mbps. It says I should be able to get this speed "Now". The lady I spoke to at tech support said that I will only be able to get this speeds "in a few months when the exchange is upgraded to fibre-optic cables". Which wasn't mentioned on the webiste...
At first she offered me a new router as my Voyager 2091 is 5 years old, but then said the couldn't since my speeds were in excess of 500kbps and claimed it wouldn't make any difference due to the exchange.
Anyway I got the following output from speedtester.bt.com:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
2. Upstream Test: -provides background information.
Download Speed
637 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 637 Kbps
For your connection, the acceptable range of speedsis 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1151 Kbps(DOWN-STREAM), 1155 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 9.65:22.76:67.67 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload Speed
947 Kbps
0 Kbps
1155 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 947 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1155 Kbps
Can you advise if I am really limited to 750kbps until such time as the exchange is upgraded? In any case I am minded to switch to Plusnet who would at least give me a free new router along with slightly cheaper broadband...
LMK if I can provide any further helpful info. Thanks in advance.
Solved!
Go to Solution.

Plus here is the broadband line info from the Voyager Configuration Manager
Line Mode
ADSL2+
Line State
Show Time
Latency Type
Fast
Line Up Time
07:02:24:21
Line Coding
Trellis On
Line Up Count
3
Line Power State
L0
Statistics
Downstream
Upstream
Line Rate
1151 Kbps
1155 Kbps
Noise Margin
30.2 dB
6.6 dB
Line Attenuation
22.5 dB
9.1 dB
Output Power
0.0 dBm
11.8 dBm
MSGC (number in overhead channel data)
60
12
B (number of bytes in Mux Frame)
35
35
M (number of Mux Frames in FEC Frame)
1
1
T (Mux Frames over sync bytes)
1
4
R (number of check bytes in FEC Frame)
0
0
S (ratio of FEC over PMD Frame length)
0.9730
0.9897
L (number of bits in PMD Frame)
296
291
D (interleaver depth)
1
1
Super Frames
38212061
38212059
Super Frame Errors
5
0
RS Words
0
0
RS Correctable Errors
0
0
RS Uncorrectable Errors
0
0
HEC Errors
2
0
OCD Errors
0
0
LCD Errors
0
0
ES Errors
0
0

BT Broadband and MTU

Hi folks,
To those forum users who are comfortable with tweeking their line connection, and have the knowledge to do so....I thought it worth a mention about MTU.
I know a lot of members tune MTU already, so if so, ignore this post, it's intended for those who don't know.
MTU is nothing new, it's always been around, and it's the Maximum Transmission Unit.
The MTU runs hand in hand with another system variable called RWIN, the Windows receive page file segment setup configuration.
MTU can be fine tuned, but RWIN cannot be fine tuned in Vista, it sets it dynamically, but it can be set in XP.
In broad terms MTU determines the "best" packet size for data transfer across a WAN, wide area network, and thus between you, your ISP and the net in general, depending on your latency.
Windows and router manufacturers often by default made any MTU setting the value of 1500.
Any Netgear routers that were set to run on Sky broadband and other ISPs, were given the same setup configuration, however when I came back to BT from Tiscali (TalkTalk), for which my connection was tuned, I noticed a higher degree of latency on the BT network than I'd previously had on Tiscali, for a similar throughput.
It was only when I started to look at tuning my connection again, that I found that the BT network ran significantly smoother using an MTU of 1458, rather than 1500.
I also set my XP machine to run with same, and a RWIN of 65535, the maximum size "potentially."
After making these changes my throughput increased from 94% to 100% testing on DSLreports.com, with very few packet acknowledgements and clearly a more spritely performance.
The 1458 MTU value has long been a BT recommendation for data transfer in the past, but whether it is a present recommendation in BTw's config.papers I don't know, frankly I couldn't be bothered to try and find if there were any "new" present day recommendations for IP datastream products.
It follows that the difference in throughput between 94% and 100%, is a good improvement, and would benefit those with "slower connections" and long lines....incidently my router has seen less CRC errors since doing it also, but I have no reason to suspect there's a correlation unless FEC is not as efficient as it should be.
It doesn't necessarily follow IT WILL BE THE SAME RESULT FOR YOU, but if you feel confident in trying it, for those that can, it was worth it for me.
Feel free to share comments, I know a lot of folk on here have the skills and do line tweeks, but there is a majority that don't, that might like to try.....BUT
I TAKE NO RESPONSIBILITY FOR ANY CHANGES YOU MAKE TO YOUR SYSTEM, AND YOU GET IT WRONG, AND THEY CAUSE YOU GRIEF, AND NEITHER WILL BT, but for those that have the skills, feel free to try.
You can set MTU in your WAN setup, depending on router.
and you need a programme called DR.TCP to set the RWIN in XP, it's freely available, Google is your friend.
For those with home hubs there is an external link here:
USE IT AT YOUR OWN RISK, IF YOU ARE NOT SKILLED LEAVE IT ALONE.
http://www.stevelarkins.freeuk.com/bthomehub_softwareupgrade.htm
I CAN NOT VOUCH FOR THE FILES ON THIS SITE, AND NEITHER DO I KNOW WHETHER THE LATEST HUB IS SUPPORTED BY THEM, I DON'T USE ONE, YOU NEED TO CHECK YOUR OWN HUB AND READ THE INFORMATION SUPPLIED ON THE SITE, AND AGAIN, IT NEEDS SKILL, IF YOU DON'T HAVE THE SKILLSET DON'T GO THERE.
Solved!
Go to Solution.

You change it from within Windows.
if you want to find out what MTU value is ok(no packet fragmentation), or be like some and set it to as close as to near max. as possible, open a command window and type, obviously the MTU value set will affect the result so if you've already changed it from 1500 to 1458, and try an MTU value of 1458 it will show fragmented packets 'packet needs to be fragmented'. You may want to do this first just to try out the value, some get it as near as possible but 1458 is pretty fine for most people here.
ping www.bt.com -f -l {MTU value}
For Windows 7, you can look ar what your existing MTU is opening a command window(might save time for next command and open an elavated command window) and typing:-
netsh interface ipv4 show subinterfaces
The standard MTU for Windows 7(and as I remember Vista) is 1500, you will get a list consisting of, Loopback Pseudo-Interface then, Local Area Connection if you are using an ethernet cable or Wireless Network if you are using wireless. If like me you have a few ports/devices you can easily tell which interface is being used by the amount of data it will show under the Bytes In/Bytes Out.
If you wish, type:-
ipconfig /all
for a more descriptive list(well in depth).
Then you can set your MTU by opening an elevated command window or if you've already opened one type. The command we will be using is netsh, like so(I take it's obvious what parameters represent the necessary information in this exercise).
netsh interface ipv4 set subinterface "Local Area Connection" mtu=1458 store=persistant
or ir could be
netsh interface ipv4 set subinterface "Wireless Network Connection" mtu store=persistant
If you want to find out what this all means then it's very googable and pretty easy to understand, some go to the trouble of complex registery alterations, I do not know why but maybe there is some reason I am unaware of, this method seems to work perfectly and easily. It's a dead easy fix and results are good.

Existing Broadband and Phone Package price change

Can someone please show me where I can find the 2014 exact price change info about my existing broadband and phone package?
I am currently on: BT Infinity Option 1 (40 GB) allowance, with Weekend & Evening Call (18 months contract) package from February 2013.
Many thanks

You're Unlimited Evening & Weekend Plan is obsolete (Infinity 1 can now only be taken with the free weekend calls included in line rental, evenings being a chargeable add-on). Page 43 of the 2014 Tariff Guide includes this:
You can click the white star next to this message if you think it was helpful.

Problems with Sky Broadband and Talk services in Derbyshire and Nottinghamshire | 05 August 2015

If you live in Alfreton, Clay Cross North Carlton, Tickhill, Whitwell or Worksop we know you're having problems getting online and with making calls this evening.
The problem has been caused by a break in fibre cables near to Chesterfield town centre.
We're working with the local authorities to gain access to the site of the fault.
The latest news we have is that repair work is likely to start late this evening once access has been granted and it could carry on overnight tonight. We'll provide our next this update if we receive any news this evening.
Calls to emergency services are unaffected.
We're sorry for any inconvenience caused.
Last updated: 17:30

MissChandler wrote:
I want to cancel my broadband and Talk services only, keeping my Sky TV. First of all, is this possible?
Second of all, how do I go about this? I don't have a phone and I'm not calling on my mobile with those extortionate charges to be on hold for hours and for Sky to try and "resell" their services etc.
You can cancel your broadband and talk services and keep Sky TV but if you do this and don't have another provider lined up then you will be without both.
Calls to Sky are charged at local rate so if you have free minutes on your mobile with your network operator then calls to Sky are free as they would use these free minutes. Sky will only accept a cancellation by speaking the the account holder.

BT BroadBand and Calls

Similar Messages

Maybe you are looking for