I was given a problem to solve! Can you help?

I was given a problem to solve. An A665-S6050,with an error message; error:f3-f100-0004. I have recovery disc made by geek squad. It didn't help. 
Solved!
Go to Solution.

Hey peter,thanks for your reply.  as I am not new to Toshiba I tried that many times before posting. Here is what I have done since posting.  1. ordered recovery disks from Toshiba.  2.tried to use them; given message" Operating System not found." 3. took it back to geeks and after raising a little "cane"(being nice) they agreed to fix it,( for free). When I got it home, I noticed my Windows product key(ID) is not the same, not sure why?,Can I change it back or just leave it alone?

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