I was just charged a hidden upgrade fee......
and when I called Verizon Customer Non Service about it, Tasha told me everyone was paying it and there was absolutely NOTHING that could be done. I calmly told her that since we have been customers for the past 15 years, we didn't have to pay any UPGRADE, change phone, transfer contact or any other silly fee that had been conjured up. Tasha told me that since April 1, this was new. I asked Tasha where I would have know about this charge and was smartly told that by going to myverizon. com, I could have found the information............sure, if I'd actually been searching for it, but since I'd never had to pay them, why would I? Were they mailed to me with my bill in advance, No, was it emailed to me? No, was it sent as a text on my phone since my upgrade was impending? No. I then asked what Verizon did for me to earn my $30 and again was smartly told that they had changed my contacts, showed me how to use the phone and had set up my apps. Maybe I'm dreaming, but I'm sure the guy at the Apple Store that sold me the phone AND set it up would have something to say about that. Oh, she did say that if I'd gone to the Verizon store to buy my new phone, they would have told me. I stopped going to the retail stores ever since they stopped serving customers. Clearly, Tasha wasn't feeling how badly jipped I'm feeling and I asked to speak to someone above her that could maybe understand that I didn't want to pay this outrageous and simply unethical hidden fee. She told me that her manager Troy, was on vacation for 2 weeks and couldn't be contacted and that no one was taking over in Troys absence, so I was simply out of luck...BUT I could write a parcel post to a nameless person, in a city far away where I would have no idea how to follow up. Fine, Tasha, you win, could I please do the survey after we hang up so I can at least talk about my service tonight, "Oh, sorry we would have had to offer that to you before we started the discussion but now it's too late". $350 a month I pay to Verizon, I bet ATT would like my money!
Should anyone at Verizon care to call me back, the only call I want is the one refund my $30.
<Personal information removed for privacy>
Message was edited by: Verizon Moderator
Did you go post on Apple's forum about how the salesman that knew about the upgrade fee didn't tell you? Welcome to the new generation where your expected to educate your self.
Due to your choice of going else where purchase your device, you take liability of finding out what fees you will incur, Verizon can't hold your hand and advise when they aren't aware of what's going on.
AT&T will take your upgrade fee money I am sure!!! Either way you go, your going to pay.
You probably knew about the fee, and thought if you went through Apple they wouldn't charge it.
Your ignorance to the fee doesn't make it hidden.
Secret about Customer service, it is their job to get you off the phone with out talking to a Supervisor. As that Supervisor has better things to do than listen to the same sob story the last rep had to listen to, only to tell them the exact same thing.
AT&T Post:
http://forums.att.com/t5/Phone-Upgrade/Upgrade-Fee-question/td-p/3225859
My wife is due for an upgrade and I was wondering when exactly you have to pay the $36 fee, do they charge you at the store? or will it simply be added to your next months bill?
Sprint Post:
http://community.sprint.com/baw/message/425906
I completely understand when I buy a phone using an upgrade I get it at a discounted price and Sprint extends the contract I have and charges fees to make up the cost. However I received a phone as a birthday gift from my boyfriend who bought the phone for me at full price. I was charged $36 as an upgrade charge. Are you serious?
Tmobile Post:
http://androidcommunity.com/verizon-upgrade-fee-isnt-as-bad-as-it-sounds-20120411/
AT&T and T-Mobile both have been charging $18 for their fee for a long time, and this February AT&T doubled that fee to $36 — making Verizon’s $30 seem not so bad.
There you go, I just fixed your ignorance of the Other companies upgrade fee for when you switch
Similar Messages
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I pre order Iphone 6 this morning. Why was I charged a $30 upgrade fee when I havent been in a contract for almost 2 years? Also will they divide the price of the device over several bills like they have for me in the past?
Hi there nursegrl02! We can help here with your questions regarding the upgrade fee and device charge. The upgrade fee is a one time fee that is applied when upgrading with a 2-year contract. If you pre-order with a two-year contract, you would need to add a credit card to your order as you will be charged for the device once it ships out. If you happen to purchase the iPhone with Verizon Edge, there is no upgrade fee. You will also be billed for the device in installments. You may have to pay a down payment with Edge. Go to vzw.com/edge for more information.
Did you upgrade with Verizon Edge or our Device payment plan in the past? If so, that is most likely why you were not charged an upgrade fee.
Let us know if you have further questions.
Thank you,
LenaA_VZW
Follow us on Twitter @VZWSupport -
I was just charged 10.99 for 20gb for icloud storage. Is that an annual fee?
I Was just charged 10.99 for 20 gb of icloud starage.is that an annual fee?
If you purchased an annual plan before September 10, 2014, your account was upgraded to a new annual plan. And the $10.99 storage plan is for 20GB/year.
As per HT201238. -
Why was I charged a CROSS BORDER FEE on Skype?
"Why was I charged a CROSS-BORDER FEE on Skype?" I never had to pay that before.
I hear you! I cant even contact anyone at Skype to cancel Skype and get a refund..they debited my bank account even though I had cancelled auto recharge... Not happy been trying to email them and it doesnt work....stop taking my money!
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My credit card was just charged 2.14 for something and I want to know what was charged for
My credit card was charged for 2.14 an I want to know why I don't buy apps ao why is apple charging me
someone got into ur account or family relative and bout somthing from your computer iTunes or from you iDevice
come here and change your password and report it to apple to see if you can get a refund, also u should get an email of what u bought or who ever bc i get emails of what i buy
https://iforgot.apple.com/
Message was edited by: James5wins -
My CC was just charged!! Yippee...
Finally... CC charged and my order status wad changed to reflect a delivery of 9/19/14!!! I ordered the Silver iPhone 6.....128gb and I didn't order until 6:30pm est yesterday. I live in NY, in case anyone is wondering!! So excited. Don't know how I'll manage to wait the next 6 days.... LOL.
@bomani1 - Congrats on your iPhone 5! Im sure you've received your phone already. If you have any questions, check here in the forums or use our support pages too.
Thank you and Anthonyb861 for assisting on this thread! Take care!
NicandroN_VZW
Please follow us on Twitter: @vzwsupport -
I need someone to refund me my money
Hi Denise ...
iTunes Store: Purchasing and managing auto-renewing subscriptions
Just deleting an app from a computer or device doesn't unsubscribe the auto renew function. That is the buyers respsonsibility after purchasing the app.
And, Apple's policy states that, "all sales are final" > iTUNES STORE - TERMS AND CONDITIONS -
I received an email this am telling me I was charged for a purchase I made of .99 this am. I did not purchase anything. I contacted PayPay and was informed it was for a recurring monthly .99 fee..I don't know what that is and don't want it. What is it? PayPal cancelled any further payments for this. I was informed I needed to request refund from ITunes. I did that. Why was I charged a .99 recurring fee? I purchased, or thought I did, an app called "Appzilla2" on Jan 10 for .99 cents. Does this mean I must pay .99/monthly to use it? If so, please cancel the appzilla.
We are itunes users just like you. We cannot cancel anything.
Look at your purchase history and see what the charge is for. Contact itunes support if need be. -
Hi , wanted to clarify if we get charged for downloading the free updates from AppStore? I was just charged 1 USD for updating the BBC app.
Sounds like just an authorization hold. and it will return to zero. See:
iTunes Store: About credit-card authorization holds -
$30 upgrade fee is for Wireless Workshops and Backup Assistant Plus?
I recently upgraded my device, over the phone, using the 2 year discount price of $199. I was completely unaware and never told by the VZW agent that I would be paying an extra $30 to help VZW offset the cost of Wireless Workshops and their Backup Assistant+ crap. The agent on the phone told me to expect a $199 + tax charge on my next bill but failed to mention the extra $30 and, to be quite honest, I'm pretty upset about this. I called the customer support line and was told the $30 free is there to support the cost of the Backup Assistant Plus service (which I do not use and have completely removed it from my phone because it's trash) as well as the Wireless Workshops they offer in their stores. This is complete ** and if I had been made aware of this nickle and dime scheme by VZW when I was upgrading, I would have canceled my upgrade and gone with another carrier instead of signing another 2 year contract. I will NEVER go to a workshop for a device, service, whatever that I know how to use or could spend an hour researching online so why am I having to pay for this? I use Titanium Backup Pro and the Android SDK environment to backup my phone and data instead of the clunky Backup Assistant Plus trash. In fact, I've completely removed all traces of BA+ on my phone...
So why am I "donating" $30 to Verizon for services that I, and I'm willing to bet most people, don't use? Why wasn't I made aware of this by the VZW agent I spoke to on the phone?
/rantsteelystan wrote:
The final price of the phone was $260. I was told by the VZW agent to expect a ~$199 + tax ($215) charge on my next bill. There was no mention of a $30 upgrade fee. I was not notified BEFORE the purchase, and if it's listed on the discount upgrade page it's not very clear.
I did not see the articles in the news about this fee in the past and VZW did not make it clear to me that I would be charged this fee. I expect the VZW phone agent to make me aware of the fee's associated with any service I use, like this upgrade, but the agent failed to mention it.
Yes, I am complaining about the discount. I'm already unhappy that I was forced to lose my unlimited data plan when upgrading (unless I paid for the phone in full), but being charged an extra $30 for "services" like BA+ and workshops is absurd. Regardless of how much of a discount it was I don't like having surprise fee's come up on my cell phone bill. Why don't they include that free in the displayed upgrade price? Why not show $229.99 instead of $199.99?
And it's 57% discount, not 60%+
Well according to the stats you just posted sales tax is 8% so since you insist on including that, then at full price a $600 phone plus 8% is $648. $260/$648 is 40% thus you received a 60% discount. Also even at 57%, you are complaining about a 57% discount? Really? If you went to a car dealer and got a 57% discount you'd be ecstatic. If you got a TV for 57% you'd be ecstatic.
This fee was announced April 11th 2012 It made ALL the major news sources.
http://www.engadget.com/2012/04/11/verizon-upgrade-fees/
http://money.cnn.com/2012/04/11/technology/verizon-upgrade-fee/index.htm
http://www.reuters.com/article/2012/04/11/verizonwireless-upgradefee-idUSL2E8FBGQ820120411
http://www.wired.com/gadgetlab/2012/04/verizon-upgrade-fee/
http://arstechnica.com/gadgets/2012/04/verizon-to-start-charging-30-upgrade-fees-on-april-22/
http://www.zdnet.com/blog/gadgetreviews/verizon-wireless-to-add-30-upgrade-fee-for-all-existing-customers/29184
http://www.huffingtonpost.com/2012/04/11/verizon-wireless-phone-upgrade_n_1417959.html
http://www.dslreports.com/shownews/Verizon-Starts-Charging-30-Phone-Upgrade-Fee-119201
http://news.cnet.com/8301-17938_105-57412428-1/verizon-to-start-charging-for-phone-upgrades/
http://news.yahoo.com/verizon-jumps-board-upgrade-fee-train-230900778.html
http://usatoday30.usatoday.com/tech/news/story/2012-04-11/verizon-wireless-upgrade-fee/54173448/1
Just to name a few sources.
There is no way you were not told in some fashion. You say VZW agent. So you ordered this over the phone? Ok so where did you see the phone you wanted? Um at this site? Well the fee is listed VERY clearly on the price of the phone. if youw ent into a VZW store it;s CLEARLY listed on the price tags. -
AND BOOM, slapped with a upgrade fee and activation fee!
So, got two new iPhone 6's coming. Walked in the store, and in 10 minutes we were out. I was totally impressed with how fast it was. I asked the sales guy to break down the cost, I got the 64gig phone, so he said "you will pay the full retail tax on the phone and the upgrade to the 64 gig, you will be trading your old phones so its a wash minus the tax and upgrade". So in the parking lot I look over the banner length receipt.
$35 for upgrade fee?
$30 for an activation fee?
Times two phones?
WHAT? HUH? Im upgrading to a new phone and committing to a new contract AND getting charged for it? Im activating a new phone, but de-activating one and getting charged for it. Maybe you should charge me a deactivation fee too.
Why didn't this guy disclose this extra $130 to me?
So for shiz and giggles, heres what I do. I visit not one, but two verizon stores. Im just browsing, looking at the pretty iPhones, I asks about upgrading, They both tell me Im just responsible for the taxes and and additional upgrades offered beyond a free phone. I asked about an upgrade fee, both looked at me weird, we don't charge you to upgrade. Receipt in hand, I say yes you do. Small scene.
Enter manager 1. Manger tells me they are trained to streamline the process and not confuse the customer with the additional fees and that like ATT and Tmobile they are following suit. He went on to tell me that most customers know about both these fees and I should have checked the final statement.
Enter Manager 2. Those fees can be waived based on status and promotions, can we check your account? No, I'm done here.
WELL GUESS WHAT VERIZON. When you are doing business on a tablet, and I POINT BLANK ask the sales guy to break it down, then he LIES about it to "not confuse me" , I don't get a choice do I? Do I VERIZON? DO I? How do I? this guy is holding a tablet, says sign here, I do, and he comes back with a receipt longer than well, its long. I put my TRUST in you as my wireless carrier. TRUST.
You are training you people to streamline the process without full disclosure on a tablet. Sign here and your done?
Coverage - great
Tech support- great
Customer care/loyalty/service - really. Ive been with you since the take over of LA Cellular.
I expected my INTEGRITY and HONESTY from you.laveycrafter wrote:
Mr Helper, Thanks but not the point.
Say you buy a cheeseburger, but it comes with no cheese. You paid for cheese, you drove away with what you thought was cheese, Do you eat it, or do you turn around and do something about it.
56% discount. Yea me! I got a 56% discount but got screwed out of $130 for it. WooHoo.
Forever is a long time too, funny about forever, I saved my receipt from my last upgrade, no activation fee, forever must have just started in 2012?
Hey man, all I'm asking is for a transparent breakdown, you on the other hand go ahead and enjoy your cheese burger with out the cheese. A roy-al.
You're burger analogy is wrong. You did get cheese. You're just annoyed you were charged extra for it a not knowing it would be extra.
Not sure where you're getting $130 from. if you had 2 lines 1 new and 1 upgrade that's $65 $35 for the activation fee on the new line and $30 for the upgrade fee on the other line. Also as I said you can avoid upgrade fees by paying full price. Verizon doesn't even have to offer discounted phones. Ina few years when all carriers go to the full price model and dump subsidies you'll be wishing for an upgrade fee.
I've been with Verizon since 2006 and they had activation fees back then.
It IS transparent. First it's on your receipt. Also our store has a sign right at the counter that CLEARLY states that upgrades are charged a $30 upgrade fee. And the phone price tags should have them too. -
<<Branched from an older discussion>>
I'm wondering if the $30 UPGRADE fee we were charged recently was an automatic fee charged to all Verizon customers when buying a new phone on an existing plan?
We've had four phones through our Verizon plan as well as internet and a number of other services for over 10 years, so I assumed we were regular customers who would be treated as such when I bought my phone - the Motor Droid 4G - a couple days ago.
I checked on this site and saw I could get the phone for $100 (I've had an upgrade available since March) and chatted online with a rep here. (I have the name written down.) I then went in to our local store and the first rep said the online price is the same as what they can do in the store, although he'd quoted $139 (after rebate) for the same phone - this rep told me "I will be here until 8pm". He also told me the only difference in buying online is that you can get the rebate immediately, but we had to call and ask about getting the phone for the price I saw online. My husband called him to ask then confirm we could get the phone for $100 (after the rebate.)This was originally my husband's upgrade, not mine, which is why he was so involved. ( We did want to be on the same page but we weren't trying to put up a double force with the two of us calling and going in.)
When we went to the store it was about 730pm and though the guy was gone, my husband called to make sure they had the phone in the store and another rep said they did and he would sell it to us for that price. Both my husband and I confirmed several times that we wanted to keep our existing plan and did not want a new phone to change the plan. This was all agreed but by the time we got there and the guy did the paperwork, he was very ready to go home! He also made me feel like we were being cheap by asking all the questions. I said something about coming in earlier, how he probably remembered me because there were more employees than customers in the store at that time, etc. and he emphatically said, "I DO NOT REMEMBER YOU!" while shaking his head, making me feel like a very forgettable nuisance. I remembered then he was speaking with a blond woman who appeared to be a visiting supervisor. He did remember that person he said. Then, at the last minute he said there is a $30 UPGRADE fee. I had to look this up now, after the ordeal of buying a phone made me feel like they wanted to make up whatever they could from us (as the guy was watching a football game on the big screen while switching the data on my phone.) I didn't care about him watching TV until I got my old phone to my daughter (an hour and a half drive) and we found my sim card is missing! I know it's probably a simple mistake and hopefully he has it in the store, but I honestly hate to call there! I guess we either need to change stores or shop online from now on - or take care of this sort of thing before it becomes something that needs to be done within 24 hours. The real problem I have now is trying to get my sim card back... Though I still have a question:
My purpose for writing here really was to confirm the fact everyone is charged a $30 UPGRADE fee when buying a phone which is eligible for an upgrade. Considering all these details, was this an automatic fee, or was it at the sales person's discretion as to whether or not to charge this fee?
I also see something odd on the statement/paperwork given to us which I didn't look at until just now. Under comments, the rep wrote: "Discount: Sim Card for New Act/Upgrade." The sales person didn't say anything about this to us - When he was doing the paperwork he seemed to be waiting for something. I told him we were sorry to keep him after 8pm and he said "oh, it's ready now. Whenever you guys are..."
Message was edited by: Verizon ModeratorThank you for your reply. I'm glad to know we aren't the only ones who feel that way about the store and the sales people inside. I like to speak to a person face-to-face, but like anyone else, I don't want to be lied to or put down every time I ask a question! I understand the people at the stores are paid on commission, but it's too bad they feel they need to mislead or manipulate people in order to make a sale - either that or treat the customer like they're some kind of cheapskate (when we're paying a minimum of $230 a month to Verizon with our existing plan and services!) I guess we aren't the sales person's customer as much as we're Verizon customers in this case.
It really would have been a better experience if I'd found the phone we knew we wanted, asked about the $30 fee, then just ordered the phone online so I didn't have to mess with the rebate. (And, you are so much more - polite - is the only word I can think of right now, than the forum person known as Tikibar1 who responded to me within minutes of my post which is why I thought he/she was working for Verizon. When that person made comments to me like, "I know. You're special..." I'd decided I wasn't ever going to go back on that forum again. I don't do well with sarcastic strangers!
My daughter now has my old phone which was an LG Ally (I think, I've had it for awhile now...). She had a Droid; the one which would be one model behind my new phone. (I admit, I'm not up on the techie phone stuff.) Although we've been meaning to get a new phone for a long time, it just happened that she dropped her phone and we aren't sure if we can get it working again. Because I was concerned about her safety, I bought my new phone Tuesday, we met her Tuesday night, switched phones and then discovered my sim card missing. I understand now that it is in my new phone, but it sounds like the people at the store should just give us one, according to what's been said on the forums.
One thing I can't see (and think may be gone) are my old texts. She cleared my old phone and I don't see them on my new phone. I had some addresses, etc., in the content of the texts but nothing I can't get again.
I'm trying to learn this new phone now and I think I like it, but when I tried to set something up (I think it was the My Verizon .. app?) I got the message saying the sim card was needed, which I know sounds odd so I'm going to read more about this today. I don't mind going back and asking for a sim card now that I know it isn't a big deal.
Thanks again! -
So let me get this straight; I have been a customer for 15 years, pay more $ each year for your services, and now I want to purchase a new phone AND extend my contract with you another two years, and YOU want to charge me $30 upgrade fee for committing to pay you $280+/mo for another 2 years? What is wrong with this picture? I don't care if other providers charge it too. I am giving you another 2 years committment, you shouldn't charge me $30 for MY gift to YOU!!!!! So, no, I won't buy a new phone from you, almost have all 4 devices out of contract then I will switch! : )
So you'll switch and pay new carrier upgrade fees in 2 years. So you've been a customer for 15 years. So what? I don't
mean to troll and defend Verizon's policies, but policies do change over time. Sure you can vote with your feet and your
wallet, but if the upgrade fee is the issue, then there is no benefit to switching except perhaps on principle just because
you are mad. Not a rational reason. Besides, like T-Mobile, ATT is thinking of eliminating contracts and upgrade fees
anyway, probably will over next two years. -
$30 UPGRADE FEE - SHENANIGANS!
Well Verizon, you've managed to do it. I've been a customer for well over 8 years. I'm in my ReNew Every Two period so I was considering moving from my Android to an iPhone 4S (16GB).
I looked online and found that I was eligible for a $30 discount. Wow! Awesome! But I didn't buy right away.
A few days later, I'm in a brick and mortar Verizon store to pay my bill. While there I asked a rep to look into what it would cost to update my plan and move to a new phone. He said the device would cost $199. I mentioned it was $169 online. He mentioned the $30 upgrade fee.
My eyes squinted and I walked out without saying a word. I looked it up online and sure enough, you clowns are charging a $30 upgrade fee. Net 0. Do you really think that offering a $30 discount and then inject a $30 "upgrade fee" would be acceptable? You guys at verizon are out of touch.
Come August 2012, I will end my 8 year commitment with verizon and move to another service. Sure, the other services will stick it to me in other inventive ways but it wont be verizon. If that's how this company treats its loyal customers then count me out as a paying customer.
Vote with your dollars, folks.
Note for the moderator. I looked up the other $30 Upgrade Fee forum posts - they've all been closed."Come August 2012, I will end my 8 year commitment with verizon and move to another service. Sure, the other services will stick it to me in other inventive ways but it wont be verizon. If that's how this company treats its loyal customers then count me out as a paying customer."
No, I'm not willing to pay $200 for a phone. $169.00, yes! You see, a company typically offers incentives to entice someone to purchase something. In this case, verizon is offering a $30 discount. Yaaaaaaay!
Then, as you start researching more and more about the transaction one finds out about the $30 "upgrade fee".
Also, let's see. They promise to break my contract where I was offered "unlimited data". Now they are breaking the terms of my contract and limiting it to 2 Gigabytes per month. Granted, I only use about 300M / month; but, if I use a feature of my droid for it to act as a WIFI hotspot I'll go over that 2GB pretty darn quick.
So, certain features of my phone drew me to it: WIFI Hotspot, unlimited data, and tethering to a laptop were all features I thought would be great. Of course, the service rep when I signed my contract made no mention of additional fees (WIFI Hotspot - $20/month, tethering - additional charges (dont remember so I'm not posting actual value)).
So, I shouldn't feel jilted, huh?
Uhh, Hmmm, yeaaahhhh. Thanks. I'll vote with my dollars elsewhere. -
So Verizon provides a discount to certain companies or government agencies. THEN they decide to charge a $30 upgrade fee to counteract the discount they provide. For example: The phone I wanted was $199 with a 2 year contract. I received a $30 discount through my work. I look at the invoice and there's a $30 upgrade fee added on. So basically the discount is null and void. Needless to say I'll shop elsewhere even though I've been a Verizon customer for at least 10 years.
kymjj wrote:
I am with you I have a discount on my line through my employer and it clearly states that we do not have to pay ANY fees but they are charging me anyway. I am done with Verizon they do not care about long term customers the call center people are rude and by the way no in the store ever said a word about an upgrade fee and it was no where on the reciept and I did not have to sign any paperwork while there.
Hate to break it to you but ALL the major carriers have upgrade fees. In fact at&t and Sprint are HIGHER. I guess you intend to play musical carriers every to years to avoid a $30 fee.
Let's see a $600 phone can be had for $200 plus a $30 upgrade fee which is basically a 62% discount yet people feel they are being ripped off? Amazing.
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