I860; the printer cannot do an automatic alignment (11 orange LED flashes).

i860; the printer cannot do an automatic alignment (11 orange LED flashes). White bars in color printouts.
1.Two test printheads show identical symptoms.
2. All ink cartridges are full.
3. Both printheads went through thorough cleanings (hot water rinses).
4. The encoder strip was cleaned.
5. Nozzle check displays all colors.
6. Nozzle check displays horizontal white lines on some color bars.
Please advise. Thanks beforehand.

Hi sy,
Since you are unable to perform an automatic print head alignment, we can try performing a manual print head alignment as well as print head deep cleaning using the printer's built-in deep cleaning function to resolve the issue.  So we can provide instruction on how to perform the manual alignment and deep cleaning, please reply with what operating system is on your computer (Windows XP, Vista, 7, 8 or version of Mac OS X). 
We look forward to further assisting you!
If this is a time-sensitive matter, additional support options are available at Contact Us .
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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