IC Webclient complaints layout

Dear Experts
CRM 5.0,
We are making use of standard complaint functionality in the IC webclient. We have a scenario where we need to manually add products in the item details of the complaint document but the item area is display only. We are unable to add products in the complaint item area even though in the regular GUI, we can do this.
Please advise.
Thanks & regards
Ritwik Sharma

Hi nirav
Try the following
Set up an action (immediate processing ) based on the status you mentioned which will create an order of the transaction type of your complaint .
hope it resolves
Regards
Raj

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Regards
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Hi,
it is hard to analyse this remote with no access to the system.
I suppose the new component you created is working --> You tested it stand alone?
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