IC WebClient customization u0096 view replacement

Question

Hi everybody.
Does anyone could help me to solve me issue? I have to make some changes in IC WebClient, so to make it I need to replace a couple of standard controllers. As I understood from IC WebClient consultants cookbook, to replace a view I need to do the following steps:
1. In ‘spro’ transaction, Customer Relationship Management ->Interaction Center WebClient-> Customer-Specific System Modifications -> Define Runtime Framework Profile
- Create runtime framework profile,
- in ‘controller substitutes’ folder in the tree a left, assign replaced and replacement   controllers. For ex.: CRM_IC | BuPaCreate | ZMY_APLL | BuPaCreate
- in ‘custom controller’ folder assign custom controller to be called, for CRM_IC it will be IC_BASE | CuCoBDC
2. In ‘spro’ transaction, Customer Relationship Management ->Interaction Center WebClient->Define IC WebClient  Profiles
     - Create profile by coping the ‘DEFAULT’ one.
- in ‘Assign function profiles’ folder in the tree a left, for function profile id ‘RUNTIME’ change profile value form ‘DEFAULT’ to the name of Runtime Framework Profile we created in the step 1
3. In the cookbook sad: ‘Assign the IC WebClient profile to your user’s or business partner’s position in organizational management.’ I guess that this should connect our created profile with the actual user of the system.
4. Restart the IC WebClient (application CRM_IC). This step is unclear for me, what does that mean ‘Restart’?
As a result of this customization I expect that view ‘BuPaCreate’ from CRM_IC will be changed with BuPaCreate from ZMY_APLL. I use ‘BSP_WD_WORKBENCH’ transaction to test this changes, defining 'CRM_IC' as application and created profile name as Runtime Profile Name.  Can any body explain me how to execute the third step form the very beginning. Cause I did not have any special settings in the system for that, but my basis user. Anyway? any information will be helpful? Look forward for your replies.

Answer 1

Hi Vlad,
   At first thx in sdn forum is give the points to the answer, i think you should give point to Thirumala.
   At last, if you ask for a question of WebClient Cookbook you should have the cookbook and see the process of assign the profile. You can find information of organitional management you can see in the CR100 ( Course SAP of Basic configuration of CRM ) or <a href="http://help.sap.com/saphelp_crm50/helpdata/en/68/5c1738453fde16e10000009b38f8cf/frameset.htm">Organizational Management in SAP CRM Enterprise</a>.
Regards.
Manuel