IChat issues on 2011 17" MBP

I recently got a 2011 17" MBP (10.6.7). I've been using a 2008 15" MBP (10.6.7).
I communicate daily with colleagues using video iChat.
The 2008 MPB has run iChat without any issues for months.
When I try the 17", I get bandwidth issues (my signal breaks up at the other end, video freezes, aberrant audio) The connection doctor shows my rate of tranmission dropping dramatically.
I tried shutting off all other programs and it worked okay. Starting up Safari caused it to choke. I tried switching from wireless to ethernet and it had no affect.
I tried reducing the bandwidth to 500 kbps and it didn't fix the problem.
I can start up the 15" MPB on Wifi, connect flawlessly to the same people, even while running Safari.
Clearly the issue is somewhere in the 17"MBP. Any recommendations?
Don't know if this is related but it does feel like the 17" does not load web pages in Safari as fast as the 15" but I haven't documented it precisely.
Thanks,
Dan

Hi,
It does sound a bit odd.
Most likely there is a process running that is using the Processor(s) quite heavily.
Open the Activity Monitor (In Applications/Utilities).
In the window there is a drop down in the top bar.
Select All Processes in this drop down.
The List is normally is reverse order with the things that loaded or started later near the top. (The PID numbers)
You should find that most things you are running are above the Finder's icon.
iChat should be listed if Open.
iChatAgent (A support app that has no icon) should also be listed
iChat should show a fairly small number in the CPU column and iChatAgent should be at zero.
Depending on the Processor iChat should rise to about 20% during a Video Chat
I would look down the CPU column first to see what is showing as being in use.
A Web Browser should be at rest, certainly below 5% once a page has loaded.
A Pic of mine
I use Skitch to grab pics and edit the comments on them so it shows relatively high on my G4/1Ghz Dual Processor. (Green Stuff)
iChat was open but no chats were happening (Some of the red)
The Activity Monitor was what I had open as well so it shows CPU usege (Blue)
The thing to look for is unexpected items listed as running.
Compare these to the things in System Preferences > Accounts > (your account) Login Items.
7:52 PM Thursday; June 2, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
 Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Similar Messages

Anyone have issues with 2011 13" MBP trackpad

I have a 2011 13" MBP and there are now places on the touchpad that don't click and the click seems lighter even on the areas that do respond to click.
Is this a known issue?

I have a 2011 13" MBP and there are now places on the touchpad that don't click and the click seems lighter even on the areas that do respond to click.
Is this a known issue?

Battery/Charger Issues (Early 2011 15" MBP)

So, over the past few weeks, I've been watching the cords for my laptop (and my iPhone) basically disintegrate (heavily frayed, cord is almost completely exposed).
The phone charger stopped working first, so I got a replacement. It isn't one of Apple's own chargers, it's from a third party, but it was working, so I didn't mind.
Anyway, I went to sleep last night with my laptop plugged in, and my phone plugged in to the laptop. I keep it by my bed, because I use it as an alarm.
(There was also another cord plugged into the laptop, charging a game controller.)
Well, when I woke up, my laptop was dead. I figured that the cord had just stopped working, so I ordered a replacement.
The strange thing is, when I press the battery indicator button on the side, nothing happens. The lights don't flash, nothing.
Also, the replacement cord for my phone seems to have stopped working as well.
I thought maybe that having too many things plugged into each other caused them to mess up, but the cord that was charging the controller is still working properly.
Any thoughts on what the problem might be? I just recently had my Macbook repaired, so obviously I don't want to have it serviced again, can't be throwing around money like that.
Also, depending on what the problem is, would I need to buy a new phone charger? (probably an Apple one...)
Thank you in advance for any assistance.

It is traditional to (1) Try Resetting the System Management Controller , then, if nothing improves,(2) take it in for testing/servicing.

HT4906 iPhoto disappeared from my late 2011 17'' MBP OS 10.7.4, app store says: These apps cannot be accepted on this computer.

iPhoto disappeared from my late 2011 17'' MBP OS 10.7.4, app store says: These apps cannot be accepted on this computer.
What should I do?

Hey there! So, I already contacted Mac App Store support several times, the response:
- "Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible"
I answered I really needed it, and if they knew the estimated time it would take to solve the issue. Here's the last response.
- "According to your previous correspondence, you have not been able to install iLife after reinstalling OS X Lion. I understand that this issue is under investigation, and that you would like to know the amount of time needed to find a resolution. As a fellow iTunes customer, I certainly understand that you need to use iPhoto for professional reasons, and I'll gladly help you to resolve this problem.
Unfortunately, I am unable to give you the exact amount of time this issue could take. I do assure you that our engineers are currently working towards a resolution. "
I'm going to an Apple Sotre Genius today, in 2 hours. I'll keep updated!!

My 2011 early MBP pro 15 freezes at startup with distorted image

My 2011 early MBP pro 15 freezes at startup with distorted image, and sometimes its blank screen, I have also noticed that the machine heats up quickly at the same time.
I got this problem few weeks ago when it is running windows 7 in vitual machine. Firstly I used a software to disable the discrete graphic card and it backed to work for 2 weeks until the OS got an update (might be a firmware update since it required restart). Now it stops working completely.
I have try two hard drive (I have put in a SSD few months ago) and run the command line disk check on both of them, nothing wrong.
I tried to run disk utility/time machine at start-up, distorted screen or just blank
I tried to reinstall rams, did not work.
Any other possible solutions?

Hi xiaotianfromsydney,
If you are having video and startup issues, you may want to take a look at the following troubleshooting articles:
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/ht1573
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
If you believe something may have happened with a firmware update, either from the OS update or from the software control of the discreet graphics card, you may also want to take a look at this article:
Apple Support: About the Firmware Restoration CD (Intel-based Macs)
http://support.apple.com/kb/HT2213
Regards,
- Brenden

Best Mini Display to DVI adapter for 2011 17" MBP w/no blocked ports!

I am looking to get a Mini Display to DVI adapter for my 2011 17" MBP.
+(Preferably it would even be one with a 6' cord.)+
It is not clear which one I should buy. Apple's (adapter only, no cord), is $30, while I can see others for far less on Amazon.
I have read that some of these adapters actually block the FW800 and USB ports on either side.
A blocked, or displaced FW800 port is a deal breaker.
1. Can someone with a 2011 17" MBP tell me that they have either one of these adapters, or the one with the cord, and that it doesn't block their FW800 port? (I'll pay the $30 (albeit grudgingly) if its the only one that works.)
2. This may be a dumb question, but the specs on these adapters say that they are capable of 1080p resolution. Would that mean they would work with a 1920x1200 monitor?

You might want to try the "MBP Display" discussion threads, might be able to find what you are looking for in there or get better support there.
I don't think I can help very much, but I have the Apple's adapter (no cord) and it doesn't block my usage of FW.

HT6114 Does the 10.9.2 update fix the issue on 2011 macs where projectors with HDMI are not recognized via thunderbolt adapter?

Hi Mac,
Does the 10.9.2 update fix the issue on 2011 macs where projectors with HDMI are not recognized via thunderbolt adapter?
Thanks in advance,
Ricardo Arguelles

Sordidloam wrote:
So to be clear, this issue occurs on any input with the Denon Receiver. Occurs from both HDMI out and MiniDisplay Port out. Goes away when we reinstall the OS and update it to 10.9.2. Comes back as soon as we update to 10.9.3.
Cheers
MLE
Have you been able to use the Mac Mini directly attached to the plasma/LCD/projector with out going through the Denon AVR? Even with 10.9.3 installed?
I have a Pioneer AVR and I have the Mac attached via a HDMI to HDMI and all is working for me. Can your Denon do some upscaling? Some AVR, like my VSX-53 can change the scaling of the input video. Meaning if I still had my Apple TV 2 which outputs 720P only, can be upscaled in my AVR to 1080i or 1080P or even 24fps. Heck, I could even plug in an old style Red, White, Yellow cable and upscale it to 1080P and output it HDMI.
I am wondering if your Denon is able to do that and it might be set wrong. Check the owners manual for such settings. Even the plasma/LCD/project could be doing the upscaling too. So check that too.
KOT

Is Heat an issue on the new MBP's?

I have the first generation MBP's and my laptop gets ridiculously hot (120 degrees+)
Has anyone experienced excess heat issues on the new 2.2 and 2.4's that just came out?
Anything else that I should be concerned about?
Thanks

Due to some display issues on my old MBP 2.33 they just upgraded mine(I bought it within the 14 day return period) to the new LED 2.4ghz. This one runs substantially cooler and the fans do not come on nearly as much. An example: Usually when I play any HD videos on the 2.33 the fans would kick it in to high gear until the video was finished...now they didn't even come on. Also the display is great...apple might be down playing the new LED's but put it this way I am never going back to fluorescent.

Late 2011 17" MBP - Will not boot, eject, or read disk

Hi guys,
My late 2011 17" MBP after having a server error on Mac Recovery, freezing, and being force shut off, now will not boot.
When you power it up, it chimes then goes to a blue screen, indefinitely.
It also will not eject the DVD in it's drive.
I've tried every key combination prior to startup or during startup to try and remedy this, and nothing.
It always boots with a chime then blue screen.
Please help. :3

Ejecting the disk:
Try these various remedies: http://guides.macrumors.com/Force_Eject_a_Stuck_CD_or_DVD
Since your Mac came with Lion installed it may have a recovery partition on the boot disk.
There are two ways boot from the Recovery Partition:
- Hold down the Command-R as you boot.
          This will attempt to boot from the Recovery Partition
          and if that fails it will try to boot using Network Recovery (a slow process).
- If it won’t boot using Command-R then hold down the Option key as you boot.
          Select the Recovery Partition.
Backup: Do you have a recent backup? If not I suggest you create one before proceeding. You might not need it but it is especially important to have a backup whenever your Mac is sick. Post back for instructions for an emergency backup, if needed.
Blue Screen:
From the Recovery Partition you should be able to repair the disk and reïnstall OS X (without erasing you existing data).

HT2213 Does this EFI restore from CD works on 2011 early MBP 13" ?

My 2011 early MBP 13 has some proble, if I did not connect the Hard drive, and power on, the fan always run full speed, also if I connect the Hard drive, the system usage always show high number around 80%, I reinstall the OS few time, and did not solve the problem, wil restore EFI fix it?

I understand you replaced the superdrive with your SSD so far right ?
This mac (used to have one) doesn't handle having an SSD in the superdrive bay well.
You need to put your HD into that bay, and the SSD into your HD bay.
I would suggest to put the SSD directly on the HD bay, start in recovery (I think it will go online to fetch the OS install) and install the system directly on the SSD.
I think on some macs, the superdrive connection cant handle Sata3 devices properly, hence the errors you probably get. (that's the case with Early 2011 MacBook Pros i.e.)
Else, if you cant get to recovery, create a USB install drive with a software called Diskmaker (used to be called Lion Diskmaker). Boot on the USB drive, and install from there.

Is it possible to downgrade an Early 2011 15" MBP to Snow Leopard?

Is it possible to downgrade an Early 2011 15" MBP (MacBookPro8,2) to Snow Leopard?
The laptop shipped with Lion, and I don't recall whether this model ever even shipped with Snow Leopard. I figure if it did ship with snow leopard then there is at least a chance that I'd be able to downgrade. Though, of course, I don't have the disk.
I will check with the apple store guys at some point, but I thought I'd ask here.
Austin

If you had bought the same model MBP a few weeks earlier you could have received two software licenses - Snow Leopard as shipped, and also a free upgrade to Lion. That being the case, why not call AppleCare and see if they will "retroactively" give you the same capability by sending you the grey-labeled machine-specific Snow Leopard install disc that originally shipped with your model MBP before it started shipping with Lion.
In this thread the OP requested a Snow Leopard disc for a new iMac that shipped with Lion, and reported the following:
Called Apple and they first said I coul not install SL, a day latter and I received a call from the manager saying that I had gotten the wrong information, so yes, I can install SL. They sending me the grey disk free of charge.
Apple usually charges a nominal fee for replacing a "lost" grey-labeled Install disc. Of course in your situation you are not actually "entitled" to any disc at all, and the particular person at Apple that you speak with may not be as accommodating. But it can't hurt to ask.

Using Dual External Monitors as Separate Screens with Late-2011 15" MBP

Hello,
I've looked around for answers, but haven't found something that seems to address what I'm looking for.
I have a late-2011 15" MBP. The Apple TB FAQ page says it can support two external monitors. I currently have it hooked up to one external monitor via mini-to-HDMI.
I'd like to add a second external monitor, but am not sure the best way to do that. It looks like the Apple TB monitors can do it natively, by daisy-chaining, but I can't afford to purchase two of those monitors. I'd prefer to use a third-party monitor like a ViewSonic 27" or some such, which are significantly more affordable.
I want to have two actual separate monitors, the way the setup they do with the Apple TB monitors appears – not two monitors that are splitting a single screen between them (as is the case with a few of the splitter-solutions I've seen linked).
Is there a way to achieve this?
Thanks!

I should clarify that I would prefer to do it without using a USB port to do a USB-to-HDMI conversion. I have used USB for a monitor before, and I find the lag virtually unworkable. A daisy-chaining solution, or a native splitter would be ideal.

Late 2011 15" MBP periodic burst of white noise

Has anyone found a solution for this problem? Every 30 seconds or so, I hear a burst of white noise. I'm running a late 2011 15" MBP. My co-worker has the same problem running a 2011 13" MBP. It doesn't seem to be due to any 3rd party software as we're both running different problems. It also happens with nothing running.
Thanks.

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Ongoing crashing and power issues (late 2011 MBP)

Hi everyone,
I'm having some really irritating ongoing issues with my 15" unibody MBP, which I purchased new from Apple in Dec 2011. All okay 'til now apart from a hard drive replacement in May when the other one suddenly died (no reason given).
What's happening is that I will be doing some low key activity - internet etc (not overheating nor fans on) - and it will suddenly switch off in a second, almost like it's short circuited. Nothing like the kind of delayed, slow shut down when running out of battery, just a ping without a 'ping'. It then won't respond to being turned on via power button, the battery lights on the side won't light up, and the magsafe light is also off and not charging. This has happened four times now.
1) First time (late June), I was watching a video on the net, mbp plugged in at wall, at least 80-100% charged. Went to connect my iphone via usb, got as far as plugging the usb (unattached to iphone) and it went off immediately. No response as above to anything. Took it to the Apple store the next day, no response to being plugged in there so they theorised that it was the logic board and took it in overnight. The next day I get a phone call from one of the techies backstage saying he'd gone to plug it in and after about 20 mins it began to charge up fine, albeit completely drained of battery. He said he'd done a hardware test etc and everything appeared fine. So I went to get pick it up, they replaced the magsafe saying that must have been the source.
2) Less than a week later, it happens again, this time nothing attached to the usb, and as far as I know before it shut off, charged/charging in wall. No response for at least a day at home of me trying it in various power outlets etc. Just dead to the world. I take it to the genius bar the next day, they plug it in with one of their chargers and it lights up immediately, once again saying it'd been fully drained of power. Again they do a hardware test in front of me, show me everything is fine. This time they replace the plug end of my charger and send me off.
3) Two weeks later (last Monday 9th), I go in to my room and find it on my desk dead to the world. Plugged in, this time in a different house (so no chance of faulty wiring in walls of first). I can see a dim flickering light in magsafe but not enough to charge it, it seems. Won't respond to my attempts to turn on nor plug in around the house. On Thursday its still unresponsive, so I travel 2 hours on the train to my nearest Apple store, only for it to light up soon as they plug it in at the bar, and once again 0% battery. Guy tells me that it'll be my SMC 'getting confused' because I don't shut it down enough (I mostly let it sleep). He says it starts working again after 2 days because the SMC must be resetting itself somehow in its hibernation (?????). I take it home, start making a conscious effort to shut it down once or twice a day when I know I won't be using it. I also installed the recent OS and firmware updates.
4) Saturday night (tonight 14th). On the internet in bed with phone plugged in via USB, I unplug phone on phone end and it happens again. I can't turn it on, dim green flickering in magsafe, no lights on side of mac.
I honestly can't afford the money nor the time to keep travelling to Exeter only for it to charge soon as I put it down (magic touch of the apple store circuitry/staff I guess).
I can't reset the SMC as it won't turn on either way - I've tried this every time its happened, under the direction of applecare phone support and it doesn't do anything for a dead machine. Along with all the other keyboard combos they suggest. The only thing that 'cures' it is 2 or 3 days of being completely unresponsive, and then spontaneously deciding to charge like nothings happened beyond a battery drain, usually in the store.
What can I do? Whenever I go to the Apple store it works fine and I look like an idiot, plus they checked the hardware (incl the logic board) the first time. Could they have missed something? I spent so much money on this thing, I almost feel like I've been given a dud and they don't believe me enough to replace it.
TIA,
Thomasyn

You've documented your symptoms pretty well - put it in a document and present it to the Apple Store 'genius'. I would insist on a logic board replacement and a battery replacement. I feel as if you have a dud as well (the hard drive dying so soon, the problems you're describing, etc.). Apple will have a log of your AppleCare calls so make them frequently.
Before going back to the store, call AppleCare again with your symptoms so that they can document them. Let them make your appointment at the Apple Store.
Good luck,
Clinton

TS5167 Same issue with 2011 MBP

I have a similar issue with a 2011 MBP and note that there is a considerable number of posts referring to this issue. Is completing a feedback form the best way to raise this with apple?

http://www.change.org/en-AU/petitions/apple-inc-replace-or-fix-all-early-2011-ma cbook-pro-with-graphics-failure

IChat issues on 2011 17" MBP

Similar Messages

Maybe you are looking for