ICI : Context transfer

Hi all,
Is context transfer during a call standard customizing or does it require any development/coding?
If it is standard custo, where is it defined in GUI?
Thanks,
Eli

Hi Andrei,
If I am correct, this setting should make it possible to tranfer also the UI component I am working on currently on, for example a service request, to the Agent I am transferring the call to? Or does it also depend on the CMS vendor, in our case Genesys?
We tested it several times, but not with success.
Regards,
Martin

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    Hi,
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           x_xml type xstring.
    * Build URL to call Googe Maps Geocoding
    CONCATENATE 'http://maps.google.com/maps/geo?'
      'q=Tacherting,+DE'
      '&output=xml'
      '&key=ABQIAAAA2WL-mG7HpdSjlxystL3uBhRvBuAcdiWwcJAQgt9kNvfse-yNqBQuxwHkHo31WjTJ_RzVPIhXNludVg'
      INTO url.
    ****Create the HTTP client
    CALL METHOD cl_http_client=>create_by_url
      EXPORTING
        url    = url
      IMPORTING
        client = client
      EXCEPTIONS
        OTHERS = 1.
    client->send( ).
    client->receive( ).
    ****Get the response content in Character format
    c_xml = client->response->get_cdata( ).
    ****Get the response content as Binary
    x_xml = client->response->get_data( ).
    ****Transform XML as String to ABAP Values
    DATA: xslt_err TYPE REF TO cx_xslt_exception,
          error_text TYPE string.
    WRITE: / 'Transformation with STRING'.
    TRY.
        CALL TRANSFORMATION zgoogle_geocode_to_abap
        SOURCE XML c_xml
        RESULT geocode = geocode.
      CATCH cx_xslt_exception INTO xslt_err.
        error_text = xslt_err->get_text( ).
        WRITE: / error_text.
    ENDTRY.
    WRITE: / 'LON: ', geocode-lon.
    WRITE: / 'LAT: ', geocode-lat.
    WRITE: / 'ALT: ', geocode-alt.
    ****Transform XML as XString to ABAP Values
    WRITE: / 'Transformation with XSTRING'.
    TRY.
        CALL TRANSFORMATION zgoogle_geocode_to_abap
        SOURCE XML x_xml
        RESULT geocode = geocode.
      CATCH cx_xslt_exception INTO xslt_err.
        error_text = xslt_err->get_text( ).
        WRITE: / error_text.
    ENDTRY.
    WRITE: / 'LON: ', geocode-lon.
    WRITE: / 'LAT: ', geocode-lat.
    WRITE: / 'ALT: ', geocode-alt.
    <b>Result</b>
    This is the result on our 6.20 Unicode System:
    Transformation with STRING
    No valid source context supplied
    LON:
    LAT:
    ALT:
    Transformation with XSTRING
    LON:  12.570504
    LAT:  48.078269
    ALT:  0
    I've tried it on our 6.20 and 6.40 NON-Unicode systems and the result was:
    Transformation with STRING
    LON:  12.570504
    LAT:  48.078269
    ALT:  0
    Transformation with XSTRING
    LON:  12.570504
    LAT:  48.078269
    ALT:  0
    Finaly I've tried it on our Solutin Manager 4.0 which runs on Web AS 7.00 and is also a Unicode installation. Here the result is correct:
    Transformation with STRING
    LON:  12.570504
    LAT:  48.078269
    ALT:  0
    Transformation with XSTRING
    LON:  12.570504
    LAT:  48.078269
    ALT:  0
    So now what to do? I've found nothing in OSS regarding this behaviour. Any tips? I also try a OSS Message.
    Regards
    Gregor

    Hi,
    Can you tell me about your project on short notes. For information.
    Regards
    R.Rajendran

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