ICloud payment issue with Family Plan

My wife and older daughter's payments went through yesterday without issue, my younger daughter got an email today though saying she was going to be downgraded if she didn't update her payment information... looking at her settings, though, they look correct (her payment is suppose to route to my card via the Family Plan, just like the other two successfully did)...
After navigating the Apple support structure to no avail on a Sunday... figured I'd ask here. Anyone else seeing similar issues?

She may be asked this to authenticate the she lives in the same country as the rest of the family (her associated credit card billing address is used to confirm this and all members of the family group are required to live in the same country/region). If you are still having problems when this, and the address in her settings match the credit card billing address, you might want to contact iTunes store support for assistance by filling out this form: https://www.apple.com/emea/support/itunes/contact.html.
Also, I believe that iCloud storage upgrade purchases fall outside of Family Sharing so her card would be charged, not yours.

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Payment issue with Family Sharing

My father , me and my brother joined to Family Sharing. I am the organizer. I want to have them pay their own purchases. Will i pay their purchases ?

As Organizer your payment card will be used for all family purchases—unless family members have their own store credit. If you want to have them pay for their own purchases, have them purchase iTunes Gift Cards and redeem them on their accounts. Their Store Credit funds will be used first.

Can you share iCloud drive storage with family members?

Seems like this would be a common question but Apple Support search came up empty. So, can you share iCloud drive storage with family members?

Welcome to the Apple Community.
You can share they space if they all use the same Apple ID, but that's not really a good idea, because you'll then share contacts, calendars, photos etc etc.

Issue with Hyperion Planning 11.1.2 EPM

Hi All,
I am facing an issue with Hyperion Planning 11.1.2 which was working till yesterday. When i login into the and go to navigate --> Administor --> Dimension Library i am getting an error which iam not able to understand. kindly help me out. i checked all my EPM services and they are up and working and also i have restarted them but no use. Can someone help me out what should i do. I have also logged in http://<machine name>:19091/awb but getting the same below error.
can someone help me out.
org.apache.jasper.JasperException
     org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:510)
     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:393)
     org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     com.hyperion.awb.web.util.HttpFilter.doFilter(HttpFilter.java:19)
     com.hyperion.bpm.LocalizationServletFilter.doFilter(LocalizationServletFilter.java:69)
root cause
java.lang.NullPointerException
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     com.hyperion.bpm.logon.CSSAuthenticate.getAuthenticatedUser(CSSAuthenticate.java:130)
     org.apache.jsp.index_jsp._jspService(index_jsp.java:182)
     org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:332)
     org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
     org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
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note The full stack trace of the root cause is available in the Apache Tomcat/5.5.17 logs.
Edited by: [email protected] on Jul 18, 2009 10:38 PM

Hi,
First question, has anything changed since it worked like admin accounts.
Reboot the machine.
Next, just start the "Hyperion Foundation Shared Services - Web Application" service
Can you log into Shared Services ?
If you can, then start "Hyperion EPM Architect - Web Application" service
Go to http://localhost:19091/awb/ Does the web page display ?
If not then you it looks like EPMA needs reconfiguring.
Next start "Hyperion EPM Architect - Process Manager" service, make sure the service starts and it should start another 4 services.
Next refresh http://localhost:19091/awb/ and try and login.
Cheers
John
http://john-goodwin.blogspot.com/

Issue with Family Sharing and unshareable apps

My husband and I just upgraded to iPhone 6's with iOS 8.0. Previously, we both used my Apple ID for all app purchases on our old phones. With iOS 8.0, we turned on the Family Sharing feature. We would both like to install the mobile app for our bank (TD (Canada)). With Family Sharing turned on, this app is listed as one of my purchases. However, it is also listed as "unshareable". I can install the app on my phone, but when my husband tries to install the app, he gets a message saying that the app has already been purchased using a different Apple ID and cannot be installed on his phone. Note that on his phone, he does not even see the app under my purchases when he goes to App Store | Updates | Purchased. However, if he searches for the app in the App Store, instead of a "FREE" button, he sees the iCloud download icon.
Has anyone else run into this problem and figured out how to fix it, or is this just an iOS 8.0/iTunes/App Store/iCloud bug? It actually does not make sense that a free banking app would be "unshareable" under Family Sharing in the first place since several members of the same family will most likely use the same bank.
Thanks for your help!

I have the same issue. I spent an hour on the phone with Apple and they don't have a clean fix for it. The issue seems to be with apps that developers have not yet set the Family share-able flag as yes or no. They said that when developers update the flag this will resolve itself. Meanwhile, if in the app store the details of the app under Family Sharing it says "Not Available" it will be an issue. I found a reasonable workaround for this particular issue by hiding the original purchase and "re-purchasing" as follows: Disclaimer/Note: Not all Apps are share-able, (even free ones.) If the app you are trying to deal with is an actual paid for app, you will be buying it again! Better to wait until the core issue gets fixed, unless you are willing to pay for it again.
1. On a PC or Mac, in iTunes, have the original purchaser log in to the iTunes store, then under Quick Links click on Purchased. Click on Apps at the top and find the app that is at issue. (Hint: The apps are not necessarily listed under the obvious app name. I was looking for Colorspot from SherwinWilliams, and found it under SherwinWlliams, not Colorspot.) Once you find the app, hover over it and click on the X in the upper left corner to hide it. Do this for all the apps that are at issue. (See Disclaimer/Note above)
2. On the iOS device that is having the problem, close the App Store app. (If you have many apps at issue you might make a list, or take a screenshot first)
3. On the same iOS device, find the app and delete it. (not ideal but it works!). Once you have all the apps at issue deleted, reboot, and make sure you are logged in to the iTunes store as the secondary "purchaser", (If you are logged in as the original purchaser you probably wouldn't have the issue in the first place, although to me that means going a bit backwards and not really using the Family Sharing program.)
4. Open the App store app, if you started the whole process with an app that wouldn't update, confirm that the app is no longer listed.
5. Search the store for the problem app as though it was a new purchase (at this point it is.) Once found, it should be listed with the "Free" or a "price" icon. If it shows the cloud and download arrow icon the hiding you did in step 1 hasn't updated yet. Wait awhile longer. (Reboot again? Re-log into store again?) (Also note here, that a properly shared app will show the cloud/download arrow icon and would be download-able without issue.) If it shows as Update, it hasn't actually been deleted from the device. If all is well, you should be able to proceed with a typical "purchase" of the item. (See Disclaimer/Note above) If the family member has multiple devices, repeat 2-5 for each device.
If you have multiple family sharing members wanting the app you will have to repeat step 1, hiding the purchase in each iTunes account until all family members have gone through the re-purchase process. After fixing all of their devices, each person can go back into iTunes, click on Account under Quick Links, go to iTunes in the Cloud section, Hidden Purchases line, click Manage, and unhide the hidden apps. This would be important for future sharing when the bugs get worked out.
Good luck!

Switching to AT&T with family plan -- need multiple iPhone 4's

We are currently Verizon customers coming to AT&T for the iPhone 4. We want to get three iPhone 4's, along with another regular phone, and put them on a family plan. My son lives 4 hours away, and won't be able to come to the local AT&T store on June 24 to get a phone.
Because of the limit of one per customer, can my husband and I each pre-order a phone and then still buy an additional iPhone 4 for my son at the AT&T store on June 24?
Could my son pre-order an iPhone 4 and have it shipped to my address for me to have activated with the other phones? He is not planning to transfer his number, the rest of us on the plan are.
Since he's not porting his old number, could he pre-order and have the phone shipped to him and then add it to our family plan once we've activated our new phones? Or do all the phones on the plan have to be activated at the same time and place?
Any information would be appreciated -- thanks!

AT&T has a whole upgrade and new account guide on its website. Looks like new accounts can order one per person in line but only one per account online. Existing accounts can order one new iPhone per line (numbers with AT&T accounts). Nothing has been released about Apple's pre order policy.

Trying to get iPhone with Family Plan.

I currently am on a family plan, and would like to get the new iPhone, if I add another line and get the iPhone will I be able to change the iPhone to another line on the Family Plan that already has the data and text packages already on it and then just use an old phone on that line that does not require a data package and just pay the $10 a month?

Leonard1818 wrote:
Why was I under the impression that you had to buy a data plan when you add a line with a smartphone? I too have a family share plan and if I were to add a line to the plan, I could do so for $10/month but I'd have to get a basic phone otherwise to get a smartphone it would be $10/month + Data plan for that line... That's not the case?
I am not following here. You may have been "under the impression that you had to buy a data plan when you add a line with a smartphone" because you do have to buy a data plan when you add a line with a smartphone. Furthermore, you have to keep the data plan as long as the smartphone is active on that line. If you activate a basic phone on that line at some point in the future, you can cancel the data plan as you will no longer have a smartphone on that line.
So yes, if you get a smartphone on a new line, the cost for that line will be $10/month + the cost of the data plan.
If you are only adding the new line just to get a smartphone which you can then switch to another line, you can cancel the data plan on the NEW line after the smartphone is switched to the other line because the new line will no longer have a smartphone active on it. The cost for the new line will then be $10/month.

Deployment issue with EPMA & Planning in 11.1.2

Hi
I installed the following applications of Hyperion suite:
Essbase
EPMA
CalcManager
Planning
During configuring i configured each product separately since i wanted to configure separate DB for each of them.
The configuration went with no issues. But now when i log-in into workspace and go to Navigate, i only see administer.
There is no option for EPMA and Planning applications.
Did i miss any step?
I have used IIS as my webserver because Oracle HTTP gave me some error while deploying (unable to initiate OPMN). Is it some issue with IIS
I have installed my applications on Win XP SP3, IIS 5.1 and its a 32bit machine

Hi
Please redeploy only the Web Server under shared service. It has to be redeployed once EPMA and others are configured.
Thanks
Rupak
Mantra to Win | WinMantras.com | http://hyperion.winmantras.com

HT201060 Is it possible to use multiple credit cards with family plan?

Is it possible to use my own credit card vice my wife's card to make iTunes purchases while part of a family plan?

This page implies not, only a balance on your account would be used, not a credit card : Family purchases and payments - Apple Support
After you set up your family, any time a family member initiates a new purchase it will be billed directly to your account unless that family member has gift or store credit. First, their store credit will be used to pay the partial or total bill. The remainder will bill to the family organizer's card.

How many phones are eligible with family plan update?

If my family plan is eligible for an upgrade, how many phones (without paying full retail price) can we get by extending out two year contract?
Right now I am the only one with a smart phone, but we plan to add two more so want to get three the newer nicer phones.

Hi joycean716. I'm excited to hear so many of your family lines are considering taking the leap into new phones. Brian68 is right, each individual line has a separate contract and upgrade date. To see when each of your lines is eligible for an upgrade, log into My Verizon at www.vzw.com/signin as the Account Owner and select "Get Upgrade Status" from the My Device section of the home page. You can even order your new phones while you're logged in there.
Thank you
JenniferH_VZW
Please follow us on Twitter @vzwsupport

Having issues with music volume after syncing with iCloud, Having issues with music volume after syncing with iCloud

Has anyone had issues with their music volume after syncing with iCloud ?

There have been several posts here and on the iphone site about this.
The jury is still out what the fix will be. Some posts say it's a problem with the metadata and the orientation data contained there-in. I can not confirm that.
I do know that when I take a landscape screen snap, the orientation is wrong when I email or upload the photo to my computer.

SAP DS 1.3: Performance issues with crosstab planning (IE only)

Hi everyone,
because im currently developing a custom component for DS 1.3, I got in touch with the planning feature of design studio. Planning currently only works in a crosstab.
Here I recognized a significant performance issue with the internet explorer:
If you simply type in a new value into a cell in a crosstab, it takes ~10s to confirm it (not constant! Sometimes it takes 2s, sometimes 15s). During this 10s, it seems like the IE crashed - no response at all. Sometimes there is also a warning message on bottom ('... script is slowing down the application ...').
Tested the same scenario with Chrome and FF - takes less than 1s to confirm.
Whats going on here ...? Anyone experienced the same issues?
My testing environment:
Windows 8.1
IE 11 (also tested emulated Ie 10 and IE 9 - same problem)
DS 1.3.0.3.201405141058
Local mode
Application only contained a simple crosstab, data source based on BW 7.3 query
Of course I deactivated all custom components while testing...
Kind regards
Wladimir

Hi Tammy,
Thanks for your reply. Of course, my IE is updated to latest version (11.0.9600.17207).
Hopefully SP1 will fix this bug...
Kind regards
Wladimir

Issue with setting Planning Data Source

I keep getting error when I try to set up the data source
the Oracle database = orcl
The data base schema EPMAPLAN
Password = EPMAPLAN
when i log on i to Oracle Database
Sys as SYSDBA
Password = Password01
so what what should be the Database Source Name = ORCL Correct ????
Server = win-392h1l307n1 or localhost
Databse = ORCL
User Name = ????????????
Password = ?????????
I try all the combinations
Please advise

Duplicate post - Issue with setting up planning data source
Cheers
John
http://john-goodwin.blogspot.com/

Load issues with integrated planning

I have a cube XYZ. Sometimes some key figures are wrong and they should be manual changed. I use a real time cube for adjustment. I loaded all data from cube XYZ to real time cube. I changed some key figures with integrated planning. Now I have to load correctional data to XYZ. If I use delta, in first request all data will be loaded to XYZ. In this case, I have double data in XYZ.
My question: how can I load only correction data to XYZ?

Hi,
After you have loaded from XYZ to the real time infocube, you make a initialization without data transfer back to XYZ. This means that the change pointer is reset.
Then you change the records in the real time infocube. These changes will be put in a new request which equals the delta queue (because you reset the change ponter).
Make a delta load from the real time cube to the XYZ cube => only the changes are moved.
Hope this answer helps
Best regards,
Keld

Issues with family sharing - Advice please

I am trying to get family sharing to work and believe I have followed all instructions.
- 2 iphones 6 all on iOS 8
- I have invited to family sharing with my account and turned on sharing. I am signed into the apps/iTunes store wit the same account I am using for Family Sharing
- my spouse has accepted the invite; she has her own Apple ID and iCloud, but is signed in into Apps/iTunes store with MY Apple ID as requested.; she also shares her purchases
I am able to see what she has purchased but she is not able to see mine. She is getting an error message that her account is associated to a different iCloud?
Very confusing. Any solution?

Posted too soon.
Here's what we're running into: He goes to the App store, locates the app, clicks 'Get' and 'Install', is prompted for me to enter the security code for our credit card, etc. Then he receives a message that indicates that a family member has already purchased the app, etc. He clicks 'ok' and the App store seems to try to proceed with downloading it. However, before it can go anywhere, it stalls out with a 'Cannot connect to iTunes' error.
This seems to be isolated to the older iPods. We know the app itself is compatible with v6.1.6, and the device doesn't appear to be having any issues connecting to the iTunes store for any other apps. What should he do?

ICloud payment issue with Family Plan

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