ICWC Tables

Hi all,
I want Table names for below mentioned profiles in ICWC
Identify account,account overview,interaction history,ineraction record,email,inbox
Regards,
V.Sekhar

answered

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ICWC Tables -urgent

Hi all,
I want Table names for below mentioned profiles in ICWC
Identify account,account overview,interaction history,ineraction record,email,inbox
Regards,
V.Sekhar
Edited by: rajasekhar on Jul 28, 2008 1:50 PM

answered

ICWC: table shows all attributes of context nodes instead of the configured

Hi,
after adding an attribute by the assistant (from a BOL-relation of the root object) and setting it to the configuration, the table shows ALL attributes (~20) of the context node. With F2 in the browser I can see, that the right configuration was found (with 5 attributes). Clicking the customizing icon of the table, the popup is showing the configured attributes. Doing a "Set to default" has no result.
Removing the added attribute: no change.
Removing all attributes: no change
Deleting the configuration and create a new one with the same name: no change
Please help!!!
Thanks,
TW

Hi everyone,
the previously described problem could be solved by removing the enhancement of the View and creating a new configuration. The creation of only a new configuration has not solved the problem. However, removing a view enhancement can not be the solution for such a problem!
Now again we have the problem after adding an attribute at the context node used for the table, the configuration seems to be damaged and the filtering of the attributes does not work. Thus, all available attributes are used. Debugging in the htm-tag has shown that the XML for the configuration is correct and read in the view. Further debugging has not shown any exceptions or any hints on the weird behavior.
Had anyone of you the same or a similar experience and solved this in another way than removing the enhancement of the view?
With best regards,
Kai Lienemann

CRM ICWC table Mapping

Hi All,
currently we need the table level mapping between the tables which was used for the Service ticket creation in CRM system into external system.
I have no idea what's the methodology to perform the same.
Any one have the idea and share the knowledge will be appreciate.

Hi,
You could extract periodically SAP CRM data using the so-called Reporting Framework. An example how Reporting Framework is invoked can be found in test report CRM_REPORT_TEST_PROGRAM.
This framework allows great flexibility on data selection (e.g. only service tickets of last period, with specific status), and on data output (which "columns" are filled with data).
Communication with your external system is something you will need to handle in addtion, for example via PC download, FTP export, direct SAP function-call from a COM-compliant environment, or any other technique.
Hope this helps you further
Kind regards
Walter

How to filter a table according to column values in CRM2007 WebUI ie ICWC.

Hi,
I am working in CRM 2007 ICWC.
My question is I need to filter the sales items table according to quantity entered in the sales order.How do I do it.I cannot use Filter = 'server' as it is obsolete in CHTMLB:Tableview tag.
Please suggest a solution.
Thanks,
Ashish.

Hi Ashish,
I think you have to manually iterate the collection and filter them according to the value of quantity in each line.
Regards, Sudeep..

How to change the reason in a ICWC-followup-process with the copying-BAdI?

Hi all,
I want to use the followup- and docflow-functionality in ICWC to copy most of the information from one process to another.
I made the definition of a copying control in the customizing -> working with a new BAdI and the copying routine. Everything works fine so far: I can get/change the description in the BAdIs ORDERADM_H method or the ibase information REFOBJ method for examples.
The question is now how to get/change the reason of the process?
Working with the genil_model_browser the reason is located in BTOrderHeader->BTHeaderBOSSet->BTSubjectSet_F->BTSubject_A1. Where can I find the reason in the BAdI methods?
Thanks for your help.
Regards,
Benjamin

Hi
Put a break point in crm_order_maintain to see what structures and fields you need to fill out. Then change the reason code in crm online, you will have all the data you need.
Here is some code I used in the he badi order_save, method prepare.
data:
 IV_REF_HANDLE TYPE CRMT_HANDLE,
 IV_REF_GUID TYPE CRMT_OBJECT_GUID,
 IV_REF_KIND TYPE CRMT_OBJECT_KIND,
 IS_SRV_OSSET_COM TYPE CRMT_SRV_OSSET_COM2,
 IT_SRV_REFOBJ_COM TYPE CRMT_SRV_REFOBJ_COMT,
 IT_SRV_SUBJECT_COM TYPE CRMT_SRV_SUBJECT_COMT,
 is_srv_subject_com type CRMT_SRV_SUBJECT_COM,
 ET_SRV_OSSET_COMT TYPE CRMT_SRV_OSSET_COMT,
 LT_SRV_OSSET_COMT TYPE CRMT_SRV_OSSET_COMT,
 ET_INPUT_FIELDS TYPE CRMT_INPUT_FIELD_TAB,
 ET_EXCEPTION TYPE CRMT_EXCEPTION_T,
 tab_osset type CRMT_SRV_OSSET_COMT1,
 wa_osset like line of tab_osset,
 wa_srv like line of ET_SRV_OSSET_COMT,
 new_srv type CRMT_SRV_OSSET_COMT,
 call_list_name type char50,
 query_text(80).
refresh: ET_INPUT_FIELDS,
 IT_SRV_SUBJECT_COM.
 clear: is_srv_subject_com,
 IS_SRV_OSSET_COM.
 IV_REF_KIND = 'A'.
 iv_ref_guid = iv_guid.
 IS_SRV_OSSET_COM-SUBJECT_PROFILE = 'Z00000002'.
 IS_SRV_OSSET_COM-PROFILE_TYPE = 'F'.
 is_srv_subject_com-ref_handle = '0000000002'.
 is_srv_subject_com-KATALOGART = 'A1'.
 is_srv_subject_com-CODEGRUPPE = 'Z0000002'.
 is_srv_subject_com-CODE = 'ZAA'.
 is_srv_subject_com-DEFQUANTITY = 0.
 is_srv_subject_com-MODE = 'A'.
 append is_srv_subject_com to IT_SRV_SUBJECT_COM.
 CALL FUNCTION 'CRM_SERVICE_OS_SET_DATA'
 EXPORTING
 IV_REF_GUID = iv_ref_guid
 IV_REF_KIND = 'A'
 IS_SRV_OSSET_COM = IS_SRV_OSSET_COM
 IT_SRV_SUBJECT_COM = IT_SRV_SUBJECT_COM
 IMPORTING
 ET_SRV_OSSET_COMT = et_srv_osset_comt
 EXCEPTIONS
 ERROR_OCCURRED = 1
 INVALID_GUID = 2
 NO_RECORD_EXIST = 3
 OTHERS = 4.
 IF SY-SUBRC <> 0.
 ENDIF.
 CALL FUNCTION 'CRM_SERVICE_OS_PUT_DATA'
 IMPORTING
 ET_SRV_OSSET_COM = et_srv_osset_comt
 ET_INPUT_FIELDS = ET_INPUT_FIELDS.
 read table LT_SRV_OSSET_COMT index 1 into wa_srv.
 if sy-subrc = 0.
 tab_osset[] = wa_SRV-osset[].
 endif.
 loop at ET_SRV_OSSET_COMT into wa_srv.
 append lines of tab_osset to wa_srv-osset.
 endloop.
 append wa_srv to new_srv.
 else.
 new_srv[] = LT_SRV_OSSET_COMT[].
 endif.
 CALL FUNCTION 'CRM_ORDER_MAINTAIN'
 EXPORTING
 IT_SERVICE_OS = new_srv
 IMPORTING
 ET_EXCEPTION = et_exception
 CHANGING
 CT_INPUT_FIELDS = ET_INPUT_FIELDS
 EXCEPTIONS
 ERROR_OCCURRED = 1
 DOCUMENT_LOCKED = 2
 NO_CHANGE_ALLOWED = 3
 NO_AUTHORITY = 4
 OTHERS = 5.

ICWC Sales -Payment Method Invoice

Hello Friends,
We have a requirement to have Invoice as the Payment method in ICWC Sales.
in the Sales Order we are not getting the Invoice option.
In the Payment form data we are getting only COD and Payment Card options.
I have checked in customizing data of the Transaction but still the issue is not resolved.
Your Input is highly apreciated.
Points would be rewarded accordingly.
Regards,
Sri

Hello Sri,
Usually, payment methods are replicated from the SAP ECC system (via the customizing adapter object DNL_CUST_PAYM).
Via the CRM customizing path above, you can display and maintain table CRMC_BUAG_PAYM, which contains these payment methods.
Just for your information :
in case you have replicated the payment methods from SAP ECC, it could be useful to have a look at consulting OSS note 634894. This note provides a solution for possible missing payment term descriptions is CRM, which might be the cause of your problem.
I hope it is more clear now.
Kind regards,
Kristoff
PS : when you have a look at the definition of customizing adapter object DNL_CUST_PAYM via transaction R3AC3, you can see that the mapping FM will update table CRMC_BUAG_PAYM.

Regarding CRM ICWC

Hi friends
I am new in this can any one send me the material regarding the Transaction Launcher, BOR object so that i can work in Interaction Center .
Any material regarding CRM ICWC will give me a grate help.
My id is :[email protected]
Thanks in advance
Regards
Pulkit Agrawal

Hi John,
In CRM 2007, it will be more easier than CRM_ICWC_TEST parameter.
If there is an TEXT box or table grid, you may put cursor in the TEXT box, or select the row of the grid, and press F2, then you will have a popup with all info you needed, more than the view info itself.
For example, in IC Webclient, Service Orders, Overview,
If you put cursor in Description text box, press F2, you will find
Component = ICCMP_BTSHEAD
View = BTSHeader
Something like this.
Then you will be able to display the configuration in
transaction bsp_wd_cmpwb, by enter component, and Display button.
Then expand the view folder, and find the BTSHeader.
CRM 2007 has quite different structure. Thus we might have to do things bit differently.
Hongyan

Hi can anyone tell me about SAF for solutiondatabase in icwc

Hi ,
Can anyone tell me about how to configure SAF for the solution database in ICWC.What are the steps required to customize the enterprise intelligence for SAF for useing solution/knowledge database in CRM.
Harish rentla

Hi
upon setting up SAF in the enterprise intelligence area you need to create the subject profile for the solution database for the maintanence of problems and solutions with the damage code location code and reasons codes and you need to do full indexing for the SDB for problems and solutions after pairing (joining)the 1 problem with one solution. you can access TREXADMIN transaction type for the trex config settings to view the index table status.
Trex RFC connectivity needs to be established between SAP and CRM systems then only you can use the wizard for the SAF tool to customise
please do reward points if helpful
Regards
Dinaker vikas

ICWC Transfer Button on contextarea

Hi guru,
I'm working on CRM 5.0. I'm trying to customize contextareapage on ICWC.
I have the button "Transfer" that is called by javascript. when you click on it a popup appear and you can select Queue tab and select from a table or select a destination or switch to Dial Pad where you can call anyone.
how can I customize the queue and its address? is it possible? where???
how can I hide the Dial Pad? is it possible? How can I do?
Thanks for help
bye
Marco

Hi Marco,
I believe that it's possible only with some development... Are you using Win or WebClient?
I did a search in my system (CRM 2007 WebClient) and maybe you can try change the HTML page that contains the code for DialPad:
1. SE80
2. Choose Package and value CRM_IC_CMP_CCS
3. Navigate to CRM_IC_CMP_CCS IC\BSP Library\BSP Applications\ICCMP_CCS\Pages with Flow Logic\TTransferDialog.htm and CRM_IC_CMP_CCS IC\BSP Library\BSP Applications\ICCMP_CCS\Pages with Flow Logic\transferDialog.htm and do the necessary changes.
Cheers,
Heber Olivar

BUT000 table lock

Hi SDN,
I am working on ICWC - WEB client on CRM 4.0 version CRM Services.
If i give the Customer ID (Business Partner Number) and then click on the confirm Button, there is no Lock argument is created related to Business Partner ( i.e. on BUT00 Table).
This will give the other users(agents) to open the same Business Partner and he can modify the Business Partner(Customer ) details.
I Hope this has to be restricted in the ICWC Web Client.
How to restrict this?
Correct me if i am wrong.
Regards,
Kishore

Not restricted in IC webclient in 4.0 or 5.0.
Our customers are either CRM000 or CRM006, we wrote custom code so the address could not be changed in on a CRM000 account as those address are maintained in R/3 (replicate to CRM), we only allow contact data to be changed or created.
The CRM006 are open to change by the agent.

Filtering table entries based on conditions

Hi there,
I would like to filter out some of the entries of the tables based on condition, how can I do that? I"m currently working on ICWC.
Thanks,
Jared

HI Jared81,
Use SELECT Statement..
 SELECT SINGLE zzemp_type
 FROM pa9000
 INTO l_employee_type
 WHERE pernr = l_pernr
 AND begda LE sy-datum
 AND endda GE sy-datum.
IF sy-subrc = 0 .
endif.
or use
READ table statement
READ TABLE i_ltype INTO w_ltype WITH KEY leave_code = g_leavetype_selected.
 IF sy-subrc = 0.
 g_leave_cat = w_ltype-leave_cat.
 g_leave_type = w_ltype-leave_code.
Append w_ltype to i_ltype.
 ENDIF.
Rgds,
Jothi.
*reward all helpful answers.

The filter of the ICWC Tableview

Hello Experts
 i am new of the ICWC and i have joined a project of ICWC which coding in the design 2003.
 in the view ,AUIITEMS.htm, you know there is a tree table context node for the ICWC data AUIITEMS.and our request want to change the tree to table view.
that's okay for this step.
and i have also added the filter and sort to the ICWC tableview, then there are some issues happened for the filter,i use "Filter = SERVER "
but there is no response for the filter criteria and i change the elelment to " Filter = APPLICATION" and the onFilter = 'Filter '
in the method eh_onfilter()i want to get the tableview column index from the tableview event , but i can't found any value from it.
then i can use the coding
typed_context->auiitemttv->set_filter( iv_attr_name = 'OBJECT_ID'
 iv_value = '4500000113'
 iv_keep_existing = 'X' ).
what should i do now?
I will give award points to the help.
Thanks a lot
William

Hi William,
For filtering you make use of the following :
<crmic:tableView design = "STANDARD"
 id = "AUIITEMS"
 onNavigate = "navigate"
 table = "//AUIITEMS/Table"
 visibleFirstRow = "<%= lv_visibleFirstRow %>"
 visibleRowCount = "10"
 selectionMode = "MULTILINEEDIT"
 fillUpEmptyRows = "TRUE"
 filter = "APPLICATION"
 onFilter = "filter"
 width = "100%"
 iterator = "<%=lr_iterator%>" >
since you have selected APPLICATION it means that the controller will be handling the filtering.If it was SERVER then the HTMLB tag would be handling the event.
Well if want the column index then why dont you go in for iterator attribute set the iterator value as shown.
Initialise the iterator in the page layout itself.
lr_iterator type ref to zcl_iterator .
zcl_iterator must implement the interface IF_HTMLB_TABLEVIEW_ITERATOR.
you need to refine the method
IF_HTMLB_TABLEVIEW_ITERATOR~GET_COLUMN_DEFINITIONS
IF_HTMLB_TABLEVIEW_ITERATOR~RENDER_ROW_START
IF_HTMLB_TABLEVIEW_ITERATOR~RENDER_CELL_START
The first method is used to define the columns
The second method is called whenever a new row in the table is rendered.
The third method is called whenever a new cell in the row is rendered.
for example:
when table t is called . the first method after the contructor is the GET_COLUMN_DEFINITIONS which will define the columns in the table. After that the first row is rendered which will call RENDER_ROW_START and one each cell of the row RENDER_CELL_START method will be called.
Hope you are close to your solution.
Reward useful ansers.
Regards,
Shrita Sharma.

Add font types and sizes to ICWC HTML e-mail editor

Hi,
I'm working with ICWC e-mail component and I'm wonder to know how can I add more font types and sizes to HTML e-mail editor. At the moment i just have 5 font types and a few font sizes.
Thanks a lot in advance,
Nuno Moreira

Hello Nuno,
Just try this:
First you have to upload your .ttf font by using se73 transaction.
Then you must map it, using this tables:
SAP: TBTFFONTMAPDEF
Customer: TBTFFONTMAP
Just add a line in customer table TBTFFONTMAP with your font (or existing one), and the language that will be used by the users (It accepts wildcard * for all languages)
And it's done.
Best Regards,
Bruno

ICWC - credit card handling

Hi All,
Can anyone tell me why there are seperate "buttons" on the ICWC for Credit Card Authorisation (Does what you think!), Order Save (Saves the order, writes to tables, generate ref no, etc), and End Call (Uploads the order & ends the contact)?
I'm digging around for some information on this.....
Thanks!

You know, I find it frightening to think that somebody out there in E-Business Webland is going to be taking my credit card number for some purchase ...
... and the programmer who threw the website together had to come to this forum and ask, "How do I do that, details please?"
No offense, of course ... <:-(

ICWC Tables

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