ID you entered not found on CAD 8

Dear Guys,
I have a critical problem on CAD (Cisco Agent Desktop). i have 9 agent logged on to CCX 8.0.2 with out any problems. but when i attempt to log on new agent i can not log on. Agent receives error "the ID you entered was not found". i've searched all technical forum and follow these steps to resolve this issue :
1. I typed the user ID and password correctly because i can log on ccmuser web page
2. RM JTAPI user ID is configured as a member of the Standard CTI Enabled user group.
3. restart Cisco Unified CCX engine.
4. restart the Cisco Desktop Sync Server service
5.On CDA>perssonel>agent i found the user ID is missing, I run the Synchronize Directory Services on Cisco Desktop Administrator
transaction has been successful but it still not solved so i try to stop and restart the Cisco Desktop Sync Server service but no succees.
is there any issue with Database?
if you suggest other solution please help me. if there is no way i have to re install the server.
BR,
Sarah
[email protected]

Hi Sara,
1. Could you please brief us on the exact versions of CUCM and UCCX being used here.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Please verify if you have the compatiable version of CUCM.
2. And also referring to the below guide,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/reference/guide/cad85ccxecd.pdf
DESK3113 Text: Unknown exception while releasing the
license(s)
Type: Error
Add’l Info: LRM is not running
Action: check if the server is running
Hope this helps,
Anand
Please rate all the helpful posts by clicking on the stars below the right answers !!

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Hi Sara,
1. Could you please brief us on the exact versions of CUCM and UCCX being used here.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
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Hi. NOT CALL ME FOR I AM DEAF BETTER U WRITE ONLY EMAIL.
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