IdeaPad S100 does not start or charge

Question

Dear Lenovo,
Last year on February 2nd, I bought a Lenovo IdeaPad S100 in Kuala Lumpur, Malaysia. I have used it almost
every day and I am very happy with the product.
Last Friday I tried to turn on the IdeaPad, but it did not do anything. It would not start, it would not charge...nothing. I took the battery out for the night, thinking this might solve the problem. Unfortunately, it still did not work.
This afternoon I called Lenovo Australia to tell them about the problem. The gentleman on the phone told me that Lenovo Australia does not sell this product, so that I should contact Lenovo Malaysia.
When I purchased the product last year, I specifically asked them if I would get world wide guarantee and word wide service. This was essential for me, as I travel the world for my work. The answer was: yes! Lenovo Australia however said "No. This warranty and the service is limited. Lenovo Australia cannot do anything for you."
I asked the service desk employee if there was an office in Bali that sells the IdeaPad S100, as I will be going there next week. His answer was: "Have a look on the website to see if there is an office there."
To be honest, I was pretty much flabbergasted by the information Lenovo Australia provided to me. I do not consider this as service, but as moving the problem that YOUR CUSTOMER submits, back to YOUR CUSTOMER.
I would like to know, what Lenovo Australia expects me to do? Send my IdeaPad S100 to Kuala Lumpur, Malaysia and see if they can solve the problem? Even though it might just be a simple problem, like changing the adapter? If I would summarize the costs of sending this express to Malaysia, paying for the service costs and maybe even having to pay for replacing products, it is probably cheaper for me to purchase a new laptop here in Melbourne, Australia. And I can assure you: it will not be a Lenovo.
I am looking forward to hearing from you.
With kind regards,
Peggy

Answer 1

Hi Peggy, welcome to the forums,
by entering your system type, S100, on the following linked to site you can see in which countries the system has warranty.  Please bear in mind that in some countries proof of purchase will be required as part of the warranty entitlement;
http://support.lenovo.com/en_GB/product-service/iws.page?
Andy  ______________________________________
Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points
Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos Please add your type, model number and OS to your signature, it helps to help you. Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more. FYI Unsolicited Personal Messages will be ignored.
  Deutsche Community     Comunidad en Español    English Community Русскоязычное Сообщество
PepperonI blog