IDM  Email  Escalation

Hi,
I have a requirment where in when a job is changed and no action is taken till 5 days by his manager ,a mail should be send to the user's manager and after 15 days another mail should be send to managers manager ,if still no action is been taken ...I'am not understanding how to trigger a mail automatically after a specific period .
Thanks,
Bharani

Hi Bharana,
You can do this workflow.
just make a variable like days and set it value for time period 5 days.
now in your manualaction set timeout value to this days variable.
in the transition check for WF_ACTION_TIMEOUT if it is not null then transition it to another activity like sendReminderMail and write action for sending mail and set the value of days variable by multiply my 2. now transition back to manualaction.
this time the value of variable days is 10 more days. if again timeout then it will send again remainder mail.
Thanx
Shant

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