BlackBerry Curve 9330 - email no longer accepts Hotmail

Yesterday I received an email from BlackBerry saying that I have a 'Service Plan Update' and that my plan has been updated and now only supports a blackberry.net email address and that other email addresses (my hotmail) have been removed. 
I have my phone plan under Element Mobile and when I called them they said that there is nothing that they can do because this is a BlackBerry issue.  I am one year into my two year plan and will not be happy if I can no longer receive my emails from my personal Hotmail account.  Has anyone else had this issue?

Hi and Welcome to the Community!
I just love it when the carriers fob things off and quickly blame RIM. They are flat wrong. The carriers each control exactly the services they deliver to their end users. For them to fob this off to RIM is pure falsehood. If you have a contract with Element that says you should be receiving certain services, and they are no longer delivering those services, then they are breaching the contract they have with you. RIM is not involved in the contracts to the end users.
If I were you, I'd be very upset with Element about this...and I'd be escalating with Element to obtain satisfaction.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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