IDOC/Program for Knowledge Article

Hi all,
Can anyone please let me know what is the IDOC or Program which is used to run Knowledge Articles in WEBUI in CRM 7.0?
Thanks
Srinivas

Hi Hans,
Yes, it is possible to send each Variant separately. Actually in our environment we have the Variants coming at different times, based on the season. Like for a Style during Spring we have Yellow and Green, during holidays we do Red. So we generate different Variants at different times. Just remember to provide correct information in the segments, like <Segment>-FUNCTION field (Create / change). First time Style should have '005' and later it can have '009'.
But should be like below
IDOC1 for the generic article (with E1BPE1VARKEY segment)(New)
IDOC1 for variant 1 (with E1BPE1AUSPRT segment)(New)
IDOC2 for the generic article (with E1BPE1VARKEY segment) (change)
IDOC2 for variant 2 (with E1BPE1AUSPRT segment)(New)
IDOC3 for the generic article (with E1BPE1VARKEY segment) (change)
IDOC3 for variant 3 (with E1BPE1AUSPRT segment)(New)
Also if the client has too many variants the size of the idoc could be huge as you know ARTMAS idoc has complete information for an article.
Cheers
Kishore MVR

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IDOC/Program for Knowledge Articles in WEBUI

What is the IDOC or Program used used to run Knowledge Articles in WEBUI in CRM 7.0?
Thanks
Srinivas

And the result from Anton's advice:
class ProvidersClass
public bool AddProvider(
EnterpriseManagementGroup emg,
string sProviderName,
string sUrl,
EnterpriseManagementObject emoUser
try
//Get the Has Preference (System.SupportingItem.Library) relationship
ManagementPackRelationship relPref =
emg.EntityTypes.GetRelationshipClass(new Guid("649e37ab-bf89-8617-94f6-d4d041a05171"));
//System.Search.ProviderConfig
ManagementPackClass mpcSearchProvider = emg.EntityTypes.GetClass(new Guid("32b66b6f-1629-c411-394e-fea87a65143c"));
//Create a new relationship for the provider
CreatableEnterpriseManagementRelationshipObject cemroProvider =
new CreatableEnterpriseManagementRelationshipObject(emg, relPref);
//Create a new provider object
CreatableEnterpriseManagementObject cemoProvider =
new CreatableEnterpriseManagementObject(emg, mpcSearchProvider);
//Setup the properties
cemoProvider[mpcSearchProvider, "Id"].Value = Guid.NewGuid().ToString();
cemoProvider[mpcSearchProvider, "ProviderName"].Value = sProviderName;
cemoProvider[mpcSearchProvider, "DisplayName"].Value = sProviderName;
cemoProvider[mpcSearchProvider, "Url"].Value = sUrl;
//Create and save the relationship
cemroProvider.SetSource(emoUser);
cemroProvider.SetTarget(cemoProvider);
cemroProvider.Commit();
return true;
catch
return false;

IDOC/Program to Knowledge Article

What is the IDOC or Program used used to run Knowledge Articles in WEBUI in CRM 7.0?
Thanks
Srinivas

What is the IDOC or Program used used to run Knowledge Articles in WEBUI in CRM 7.0?
Thanks
Srinivas

Standard IDOCS, Programs for posting FI & bank related data.

Hi,
(1)Are there any idocs available for posting FI documents, Vendor master?
(2)Are there any outbound idocs, programs for sending data to banks. EG:positive pay etc?
Kindly reply to these questions. Correct answer will be awarded points.
Regards,
Akshaya.

Hi,
There is message type BANK_CREATE for posting the FI related Bank details. Using the change pointers you can trigger the idocs for posting the bank related data.
Regards,
Uday

How to create index for knowledge article IN CRM 7.0

Hi,
I want to delete the index for Knowledge Article, create again and do the complete compilation.
In webui, Iam able to delete the Index and do complete compilation and Iam not sure how to create the index.
can anyone pl guide
Regards
BABU

Hi,
Once u created a data source. go to respective application component which u have assigned ducring creatinon of DS in RSO2 and right click on it and use replicate metadata.
a popup with options 1. as data source
2. as 3.x data source will come u select 2 one here and go on.

SAP IS Retail Outbound Idoc Creation for New Articles

Hi SAP Gurus,
Good day!
I would like to inquire if you are familiar with the necessary set up to create OUTbound Idocs to be sent to POS whenever a new article is created. I have already activated the Change Pointers for the Message Types for IS Retail via BD50. However, this did not solve the issue. I have an existing material which ably triggers the idoc change;however, when I try accessing the materials I created recently, no idocs are created.
Your help is most appreciated.
Best regards,

Hi,
Check in WE20 partner profiles > customer type KU - Customer > choose your store number > under outbound parameters all relevant message type must defined
Look at the following links for more details:
http://allian.uclv.net/saphelp/helpdata/EN/50/94f500470e11d1894a0000e8323352/frameset.htm
http://allian.uclv.net/saphelp/helpdata/EN/50/94f500470e11d1894a0000e8323352/frameset.htm
http://allian.uclv.net/saphelp/helpdata/EN/50/94f500470e11d1894a0000e8323352/frameset.htm
http://allian.uclv.net/saphelp/helpdata/EN/50/94f500470e11d1894a0000e8323352/frameset.htm
Hope you got answer
regards
Satish

IDoc programming for Requested Delivery Date - Inbound ORDERS

Hi Folks,
I want to manipulate Requested Delivery Date on the Sales Order.
The Field for Req Del Date is RV45A-KETDAT.
But this value is stored in VBAK-VDATU.
When i am trying to modify this value using dxvbak structure, this value is getting populated correctly, but not updating in the table.
Look at the code snippet below.
if zedidc-sndprn = '0000902000'.
        IF ze1edk03-iddat = '002'.
          MOVE ze1edk03-datum TO zvbak-vdatu.             " Requested Delivery Date
           zvbak-vdatu = sy-datum + 7.
           BREAK-POINT.
           dxvbak = zvbak.
        ENDIF.
        endif.
What's wrong here??
Thanks,
Matt

Done

Standard BAPI/RFC for Search Knowledge Article in Knowledge Management-Interaction Center

Hi All,
I am not from SAP CRM, but I am using CRM Web UI to maintain Knowledge articles. Now I want to know where in the backend this data is getting saved. Which table ?
Also as this is a standard process introduced in CRM 7.0 . I want to know, if standard bapi/ rfc is available for the same. If yes what is the name .
Regards,
Tejas Chouhan

Hi Tejas Chouhan,
In CRM Technically, Knowledge article is designed based on one order framework with business object category as BUS2000106 - CRM Knowledge Article.CRMD_ORDERADM_H table will give header details of KA (OBJECT_ID field would equal KA number).
Knowledge Articles in SAP CRM
Refer
1 CL_CRM_QKNOART_RUN_BTIL & SEARCH method to see code how it is written (standard search for knowledge article) consider all scenario. you can keep external debugger in this method and perform search from Web UI.
2. CL_CRM_KNOWLEDGE_ARTICLE_UTIL & SEARCH_REPORTING_FRAMEWORK method.
Hope this is helpful.
Regards,
Arjun

How to create knowledge articles in CRM?

Dear All,
With the new 7.0 version being completely new to us, we have struggling with creating knowledge articles in the system. How to create a new knowledge article in the system?
Thanks in advance!
Leon

Hi Leon,
You have to made the following settings for knowledge articles in Customizing for Customer Relationship Management:
     Specified which groups appear in the authorization scope under: Master Data -> Knowledge Articles
     Defined surveys and their determination under: Master Data -> Knowledge Articles -> Questionnaires
      The settings you make for surveys in Customizing determine the surveys that appear in the Questionnaires assignment block for knowledge articles.
     Configured the Software Agent Framework (SAF) under Enterprise Intelligence
      These settings are required to make a connection to the TREX server, which allows for faster searches.
     Specified the categories to which the knowledge article can be assigned under: CRM Cross-Application Components -> Multilevel Categorization
Please find more details in the below link:
http://help.sap.com/saphelp_crm70/helpdata/EN/58/7c6e67f3834e338eab816bff7db5a6/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/EN/a7/2d70ccd04d4b8baa346e3a745c331a/frameset.htm
Hope this helps!
Regards,
Chethan

How to Search a Knowledge Article

HI Experts,
I have created a knowledge Artilce and released, when i am trying to search the KA, i am unable to search.
Do i need to make any settings for SAF? do i need to have a separate TEREX server? Please advice and guide me in setting the SAF, if required.
Thanks & Regards
Milan

Hello Milan,
You can do the Knowledge Article Search based upon Posting date without having the TREX configured on your client.
For other help regarding configuration for Knowledge Article search, you can refer to the following link:
http://help.sap.com/saphelp_sm40/helpdata/en/83/1668ce7f3411d6885d00008658acb2/content.htm
I hope this helps.
Thanks
Vishal
Edited by: Vishal Kesar on Jun 21, 2010 9:49 PM

CRM 7.0 (SOLMAN 7.1 SP10) - Suggest Knowledge Article missing

I am configuring Incident Management and Problem Management in SOLMAN 7.1 SP10 (which uses CRM 7.0 engine).
I am getting message "There is no suggested knowledge article available"
I have already create the same categorization in both ZMIN (Incident), ZMPR (problem) and ZNAR (Knowledge Article).
Below are my config.. i still dont know what is missing:-
Appreciate experts help.
i have followed steps as per other SCN but its still not working.
Re: Suggest Knowledge Articles
Thanks
Regards
Shahul

Hi Shahul,
Can you please check the following
Ensure that you assign your knowledge article in the application areas of the schema (screen shot attached)
If the system needs to auto suggest knowledge article click on the specific categorization assignment block as shown below
You can then scroll below and assign the specific knowledge article(screen shot attached below) to the categorization.
If you catalog category for the schema configurations are with category type C, then the know article assignment block would be below(check next screen shot) however if the same is D then the knowledge article assignment block would be above when you click on more in your service requests incidents problems.
As explained above(attached screen shots)
However ensure that you select the correct categorization entry and then navigate to the knowledge article assignment block and click on auto suggest(as explained above)
Also ensure that in one your above screen shots the catalog category for knowledge article transaction type should be causes as highlighted below and the same should be unchecked.
Kind Regards
Atul

Search knowledge article remain nothing

hi,
i'm new to CRM.
i try to search for knowledge article in CRM interactive Center Web Client.
the articles can be found in CRM database CRMD_ORDERADM_H,
but when i seach from IC Web Client, it returns nothing.
do i miss out anything?
do i need to replicate from CRM? can anyone guide me?
thanks.
Shanti

Hello Shanti,
Perhaps you provide a more detailed description of which screen you are searching from. Are you searching from the "Knowledge Article" screen (new in CRM 7.0) or from the old "Knowledge Management" screen? The latter can only be used to search the Solution Database, Case Management, and other configured knowledge repositories -- but is not integrated by default with the Knowledge Article. So you need to use the dedicated Knowledge Article search screen from the NavBar.
Also, I am puzzled by your question about "replicating from CRM". What exactly are you referring to?
Thanks,
John

Granting Help Desk access to view Knowledge Articles

When our Help Desk techs open the Service Manager Console, they cannot view the Library node and hence cannot view the Knowledge node underneath and the Knowledge Articles. Is there a way to grant them access so they only see the Knowledge node and "All
Knowledge Articles" below that? I took a look at the pre-canned roles and could not find anything that gives that specific a right.

Hi
Because Knowledge articles are Configuration Items you can create some own views in the Configuration Item section and give special privileges to those new views. For more information you can also have a look at http://social.technet.microsoft.com/Forums/systemcenter/en-US/9077a6c6-decf-45e1-b523-8697041d8cc8/how-to-give-createedit-privileges-only-for-knowledge-articles-announcements?forum=administration
Best regards,
Jochen

Suggest Knowledge Articles

Hi Experts,
Am new to CRM Service profile.
Am working on CRM 7.0 EHP2 and am facing the problem in Suggest Knowledge Articles in Service Request.
To make enable the Multilevel Categorization i had maintained the following entries in the following path.
CRM IMG->CRM->CRM Cross-Application Components->Multilevel Categorization->Assign Transaction Types to Catalog Categories.
I had configured the Knowledge Articles and Service Request and i maintain same Multi Categorization for both transactions as shown in the below image.
I had maintain the entry in the customized table in the following path as given below.
CRM IMG->CRM->Transactions->Basic Settings->Setting for Service Request->Define System Proposals for Related Transactions
For both Knowledge Article ans Service Request Subject Profile can be able to maintain.
So i maintained the same values for the Service Request and Knowledge Article.
My Requirement is when ever i click the button suggest Knowledge Articles in the Related Knowledge Articles AB system should propose the Knowledge Article but after all the changes mentioned above am getting the result as There is no suggested knowledge article available.
Please suggest is any thing more need to configure or is any thing wrong in my settings.
I already searched on the issues in the SDN but problem not yet solved.
Any Suggestions will be helpful.

Hi Ravi,
In the service request can you please remove the check find related object and then check, the system will then not determine the knowledge article, hence the check for find related object in the service request is required and mandatory, you can also remove the check in your second screen shot for knowledge article and check
Answers to your query.
Knowledge article definition in sap is given below
You can use this function to obtain information, such as how-to documents, user manuals, or FAQ, to process, for example, incidents, problems, and requests for change that your customers may report.
To interpret the above, if there was a problem reported earlier by a customer which you have captured through your categorization in your service request, once the problem was resolved a knowledge article was created and assigned to the categorization
Hence again if the same customer or another customer calls and reports the same problem which is captured through categorization fields, the system will then determine the knowledge article if the person creating the service request goes to the knowledge management assignment block, the system determines the knowledge article, by opening this article the person can then inform the customer of the possible remedial measures or the solution to the problem which was reported(the solution would be captured in the knowledge article)
Is there any Standard Functionality available like Auto Complete the KA in the Service Request with out clicking on the Suggest Knowledge Article button.
No: You need too go to the knowledge article assignment block and click on suggest knowledge article, you can read the help document given below on knowledge article
Hope this helps.
Working with Knowledge Articles - Master Data - SAP Library
Kind Regards
Atul

Material for ale,idoc programming

Hi folks,
i need urgently the material for IDOC programming.i am mentioning the process below.
1)i have created one program. i need to send some fields to a folder through IDOCS.
when i will press a push button on my program, this idoc program should execute so that some of the fields will transfer through IDOCS.
Thanks

hi,
Intermediate Documents (IDOCs)
An IDoc is simply a data container that is used to exchange information between any two processes that can understand the syntax and semantics of the data.
The two available process for IDOCs are 1) Outbound Process 2) Inbound Process.
There are basically two types of IDOCs.:
1. Basic IDOC type defines the structure and format of the business document that is to be
     exchanged between two systems.
2. Extension Idoc: Extending the functionality by adding more segments to existing Basic IDOCs.
-To Create Idoc we need to follow these steps:
1. Create Segment      ( WE31)
2. Create Idoc Type      ( WE30)
3. Create Message Type ( WE81)
4. Assign Idoc Type to Message Type ( WE82)
1. Creating a Segment:
nGo to transaction code WE31
nEnter the name for your segment type and click on the Create icon
nType the short text
nEnter the variable names and data elements
nSave it and go back
nGo to Edit -> Set Release
nFollow steps to create more number of segments
2. Create Idoc Type      (WE30)
nGo to transaction code WE30
nEnter the Object Name, select Basic type and click Create icon
nSelect the create new option and enter a description for your basic IDOC type and press enter
nSelect the IDOC Name and click Create icon
nThe system prompts us to enter a segment type and its attributes
nChoose the appropriate values and press Enter
nThe system transfers the name of the segment type to the IDOC editor.
nFollow these steps to add more number of segments to Parent or as Parent-child relation
nnSave it and go back
nnGo to Edit -> Set release
3. Create Message Type (WE81)
nGo to transaction code WE81
nChange the details from Display mode to Change modenAfter selection, the system will give this message The table is cross-client (see Help for further info). Press EnternClick New Entries to create new Message Type
nFill details
nSave it and go back
4. Assign Idoc Type to Message Type (WE82)
nGo to transaction code WE82
nChange the details from Display mode to Change moden After selection, the system will give this message The table is cross-client (see Help for further info). Press Enter.
nClick New Entries to create new Message Type.
nFill details
nSave it and go back
There are three types of records :
nControl Record                          nData Record                                     nStatus Record
Control Record - contains the key information like destination, IDoc type, message type, port and sender information. Control records are of EDIDC type of structure.
Data Records - This contains two parts.
nAdministrative Section and Data Section
nAdministrative Section consists of Idoc number, Segment Name, Segment number, Version, Segment Hierarchy etc.
nData Section contains the data of respective segment
nData records are of EDIDD type of structure
nStatus Record - whenever a process is taken place, system will generate status records.
nWe can identify the process with the number of status record.
n01 - 49 for Outbound Process
n50 - 75 for Inbound Process
nwhen IDoc is processed the messages are:
n01 - IDoc is created
n30 - IDoc is ready for dispatch
n03 - IDoc is processed
check all the below links u will find lot of info
http://www.sapgenie.com/sapgenie/docs/ale_scenario_development_procedure.doc
For ALE -- IDoc's
http://www.sappoint.com/abap/ale.pdf
http://www.sappoint.com/abap/ale2.pdf
ALE/ IDOC/EDI
http://help.sap.com/saphelp_erp2004/helpdata/en/dc/6b835943d711d1893e0000e8323c4f/content.htm
http://www.sapgenie.com/sapgenie/docs/ale_scenario_development_procedure.doc
http://edocs.bea.com/elink/adapter/r3/userhtm/ale.htm#1008419
http://www.netweaverguru.com/EDI/HTML/IDocBook.htm
http://www.sapgenie.com/sapedi/index.htm
http://www.sapgenie.com/sapedi/idoc_abap.htm
http://help.sap.com/saphelp_erp2005/helpdata/en/0b/2a60bb507d11d18ee90000e8366fc2/frameset.htm
http://help.sap.com/saphelp_erp2005/helpdata/en/78/217da751ce11d189570000e829fbbd/frameset.htm
http://www.allsaplinks.com/idoc_sample.html
http://www.sappoint.com/abap.html
http://help.sap.com/saphelp_erp2004/helpdata/en/dc/6b835943d711d1893e0000e8323c4f/content.htm
http://www.sapgenie.com/sapgenie/docs/ale_scenario_development_procedure.doc
http://edocs.bea.com/elink/adapter/r3/userhtm/ale.htm#1008419
ALE/ IDOC/ XML
http://www.sapgenie.com/sapgenie/docs/ale_scenario_development_procedure.doc
http://www.thespot4sap.com/Articles/SAP_XML_Business_Integration.asp
http://help.sap.com/saphelp_srm30/helpdata/en/72/0fe1385bed2815e10000000a114084/content.htm
http://www.angeli.biz/www5/books/IDocBook/IDocBook.pdf
IDOC Convertion
/people/kevin.wilson2/blog/2005/12/07/changing-fields-in-an-idoc-segment
~~Guduri

IDOC/Program for Knowledge Article

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