IDOC/Program to Knowledge Article

What is the IDOC or Program used used to run Knowledge Articles in WEBUI in CRM 7.0?
Thanks
Srinivas

Similar Messages

IDOC/Program for Knowledge Articles in WEBUI

What is the IDOC or Program used used to run Knowledge Articles in WEBUI in CRM 7.0?
Thanks
Srinivas

And the result from Anton's advice:
class ProvidersClass
public bool AddProvider(
EnterpriseManagementGroup emg,
string sProviderName,
string sUrl,
EnterpriseManagementObject emoUser
try
//Get the Has Preference (System.SupportingItem.Library) relationship
ManagementPackRelationship relPref =
emg.EntityTypes.GetRelationshipClass(new Guid("649e37ab-bf89-8617-94f6-d4d041a05171"));
//System.Search.ProviderConfig
ManagementPackClass mpcSearchProvider = emg.EntityTypes.GetClass(new Guid("32b66b6f-1629-c411-394e-fea87a65143c"));
//Create a new relationship for the provider
CreatableEnterpriseManagementRelationshipObject cemroProvider =
new CreatableEnterpriseManagementRelationshipObject(emg, relPref);
//Create a new provider object
CreatableEnterpriseManagementObject cemoProvider =
new CreatableEnterpriseManagementObject(emg, mpcSearchProvider);
//Setup the properties
cemoProvider[mpcSearchProvider, "Id"].Value = Guid.NewGuid().ToString();
cemoProvider[mpcSearchProvider, "ProviderName"].Value = sProviderName;
cemoProvider[mpcSearchProvider, "DisplayName"].Value = sProviderName;
cemoProvider[mpcSearchProvider, "Url"].Value = sUrl;
//Create and save the relationship
cemroProvider.SetSource(emoUser);
cemroProvider.SetTarget(cemoProvider);
cemroProvider.Commit();
return true;
catch
return false;

IDOC/Program for Knowledge Article

Hi all,
Can anyone please let me know what is the IDOC or Program which is used to run Knowledge Articles in WEBUI in CRM 7.0?
Thanks
Srinivas

Hi Hans,
Yes, it is possible to send each Variant separately. Actually in our environment we have the Variants coming at different times, based on the season. Like for a Style during Spring we have Yellow and Green, during holidays we do Red. So we generate different Variants at different times. Just remember to provide correct information in the segments, like <Segment>-FUNCTION field (Create / change). First time Style should have '005' and later it can have '009'.
But should be like below
IDOC1 for the generic article (with E1BPE1VARKEY segment)(New)
IDOC1 for variant 1 (with E1BPE1AUSPRT segment)(New)
IDOC2 for the generic article (with E1BPE1VARKEY segment) (change)
IDOC2 for variant 2 (with E1BPE1AUSPRT segment)(New)
IDOC3 for the generic article (with E1BPE1VARKEY segment) (change)
IDOC3 for variant 3 (with E1BPE1AUSPRT segment)(New)
Also if the client has too many variants the size of the idoc could be huge as you know ARTMAS idoc has complete information for an article.
Cheers
Kishore MVR

Unable to load Knowledge Article automaticaly

Hello,
We need to load several thousand Knowledge Articles in the system for the beginning of the project.
It is impossible to use LSMW in a WebUI transaction so I tried to use LSMW with the old transaction u201CCMRD_ORDERu201D but there where major difficulties. KA created with this transaction cannot be seen in the WEBUI search (even manually).
I tried to create a specific program to load a Knowledge Article in SAP GUI using CRM_ORDER_MAINTAIN.
The created KA appears in CRM_ORDER_READ and in the transaction CRMD_ORDER.
However, the same knowledge article ID when searched in WebUI is not seen.
I have even tried to do SAF Compilation to see if it helps but the KA is still not visible in WebUI which is the main concern.
Kindly Suggest.
Stéphane

Hi Stephanie,
Thats a very valid and geniune question. We also had to upload Knowledge Articles in the CRM system when our client migrated from PeopleSoft CRM system to SAP CRM.
Its known that Knowledge Article comes one One Order Frame Work and we can still use CRM_ORDER_MAINTAIN and CRM_ORDER_SAVE FMs to load the KAs into the system.
However, we need to do some additional steps in order to make it appear in the UI search.
First of all you need to make sure that SAP is configured and the Knowledge Article Indexing Job is set up. Indexing is a very important part which is required for the Knowledge Articles to work properly in UI.
To Set Up, go to SPRO->CRM->Enterprise Intelligence-.>Software Agent Framework
Second thing, while writing the data conversion program, be sure to include the following logic in your program to make the Knowledge Article appear in the UI search:
            CALL METHOD cl_crm_knowledge_article_util=>ka_change_kb_notif
              EXPORTING
                ir_entity         = lv_result_final
                iv_compile_action = 'U'.
This is the addtional piece of code which the system calls while specifically saving Knowledge Article in standard functionality so that it works fine in UI search.
Hope it helps.
Thanks
Vishal

Material for ale,idoc programming

Hi folks,
i need urgently the material for IDOC programming.i am mentioning the process below.
1)i have created one program. i need to send some fields to a folder through IDOCS.
when i will press a push button on my program, this idoc program should execute so that some of the fields will transfer through IDOCS.
Thanks

hi,
Intermediate Documents (IDOCs)
An IDoc is simply a data container that is used to exchange information between any two processes that can understand the syntax and semantics of the data.
The two available process for IDOCs are 1) Outbound Process 2) Inbound Process.
There are basically two types of IDOCs.:
1. Basic IDOC type defines the structure and format of the business document that is to be
     exchanged between two systems.
2. Extension Idoc: Extending the functionality by adding more segments to existing Basic IDOCs.
-To Create Idoc we need to follow these steps:
1. Create Segment      ( WE31)
2. Create Idoc Type      ( WE30)
3. Create Message Type ( WE81)
4. Assign Idoc Type to Message Type ( WE82)
1. Creating a Segment:
nGo to transaction code WE31
nEnter the name for your segment type and click on the Create icon
nType the short text
nEnter the variable names and data elements
nSave it and go back
nGo to Edit -> Set Release
nFollow steps to create more number of segments
2. Create Idoc Type      (WE30)
nGo to transaction code WE30
nEnter the Object Name, select Basic type and click Create icon
nSelect the create new option and enter a description for your basic IDOC type and press enter
nSelect the IDOC Name and click Create icon
nThe system prompts us to enter a segment type and its attributes
nChoose the appropriate values and press Enter
nThe system transfers the name of the segment type to the IDOC editor.
nFollow these steps to add more number of segments to Parent or as Parent-child relation
nnSave it and go back
nnGo to Edit -> Set release
3. Create Message Type (WE81)
nGo to transaction code WE81
nChange the details from Display mode to Change modenAfter selection, the system will give this message The table is cross-client (see Help for further info). Press EnternClick New Entries to create new Message Type
nFill details
nSave it and go back
4. Assign Idoc Type to Message Type (WE82)
nGo to transaction code WE82
nChange the details from Display mode to Change moden After selection, the system will give this message The table is cross-client (see Help for further info). Press Enter.
nClick New Entries to create new Message Type.
nFill details
nSave it and go back
There are three types of records :
nControl Record                          nData Record                                     nStatus Record
Control Record - contains the key information like destination, IDoc type, message type, port and sender information. Control records are of EDIDC type of structure.
Data Records - This contains two parts.
nAdministrative Section and Data Section
nAdministrative Section consists of Idoc number, Segment Name, Segment number, Version, Segment Hierarchy etc.
nData Section contains the data of respective segment
nData records are of EDIDD type of structure
nStatus Record - whenever a process is taken place, system will generate status records.
nWe can identify the process with the number of status record.
n01 - 49 for Outbound Process
n50 - 75 for Inbound Process
nwhen IDoc is processed the messages are:
n01 - IDoc is created
n30 - IDoc is ready for dispatch
n03 - IDoc is processed
check all the below links u will find lot of info
http://www.sapgenie.com/sapgenie/docs/ale_scenario_development_procedure.doc
For ALE -- IDoc's
http://www.sappoint.com/abap/ale.pdf
http://www.sappoint.com/abap/ale2.pdf
ALE/ IDOC/EDI
http://help.sap.com/saphelp_erp2004/helpdata/en/dc/6b835943d711d1893e0000e8323c4f/content.htm
http://www.sapgenie.com/sapgenie/docs/ale_scenario_development_procedure.doc
http://edocs.bea.com/elink/adapter/r3/userhtm/ale.htm#1008419
http://www.netweaverguru.com/EDI/HTML/IDocBook.htm
http://www.sapgenie.com/sapedi/index.htm
http://www.sapgenie.com/sapedi/idoc_abap.htm
http://help.sap.com/saphelp_erp2005/helpdata/en/0b/2a60bb507d11d18ee90000e8366fc2/frameset.htm
http://help.sap.com/saphelp_erp2005/helpdata/en/78/217da751ce11d189570000e829fbbd/frameset.htm
http://www.allsaplinks.com/idoc_sample.html
http://www.sappoint.com/abap.html
http://help.sap.com/saphelp_erp2004/helpdata/en/dc/6b835943d711d1893e0000e8323c4f/content.htm
http://www.sapgenie.com/sapgenie/docs/ale_scenario_development_procedure.doc
http://edocs.bea.com/elink/adapter/r3/userhtm/ale.htm#1008419
ALE/ IDOC/ XML
http://www.sapgenie.com/sapgenie/docs/ale_scenario_development_procedure.doc
http://www.thespot4sap.com/Articles/SAP_XML_Business_Integration.asp
http://help.sap.com/saphelp_srm30/helpdata/en/72/0fe1385bed2815e10000000a114084/content.htm
http://www.angeli.biz/www5/books/IDocBook/IDocBook.pdf
IDOC Convertion
/people/kevin.wilson2/blog/2005/12/07/changing-fields-in-an-idoc-segment
~~Guduri

Need Ebook for ALE/IDOC Programming

Hi All,
I am new to IDOC programming. I want a technical book for the coding purpose. Can anybody post a link for any good book. I have read functional side so plz.. post links only for technical coding things.
Useful links will get rewarded.
Thanks in advance,
Jignesh.

Below is the Complete link for ABAP and other related stuffs.
http://cma.zdnet.com/book/abap/index.htm
http://www.sapdevelopment.co.uk/
http://www.sap-img.com/
http://juliet.stfx.ca/people/fac/infosys/abap.htm
http://help.sap.com/saphelp_46c/helpdata/en/d3/2e974d35c511d1829f0000e829fbfe/frameset.htm
http://help.sap.com/saphelp_46c/helpdata/en/d6/0db357494511d182b70000e829fbfe/frameset.htm
http://www.henrikfrank.dk/abapexamples/SapScript/sapscript.htm
http://www.sapgenie.com/abap/example_code.htm
http://www.geocities.com/SiliconValley/Campus/6345/abapindx.htm
http://help.sap.com/printdocu/core/Print46c/en/Data/Index_en.htm
http://help.sap.com/saphelp_40b/helpdata/en/4f/991f82446d11d189700000e8322d00/applet.htm
http://www.sap-img.com/abap-function.htm
http://www.sapgenie.com/abap/code/abap19.htm
http://www.sap-img.com/abap/more-than-100-abap-interview-faqs.htm
http://www.planetsap.com/Tips_and_Tricks.htm
http://help.sap.com/saphelp_40b/helpdata/ru/d6/0dc169494511d182b70000e829fbfe/applet.htm
http://www.henrikfrank.dk/abapexamples/SapScript/symbols.htm
http://www.henrikfrank.dk/abapexamples/index.html
http://sap.ittoolbox.com/documents/document.asp?i=752
http://members.aol.com/_ht_a/skarkada/sap/
http://sappoint.com/abap/
http://members.tripod.com/abap4/SAP_Functions.html
http://members.ozemail.com.au/~anmari/sap/index.html
http://www.planetsap.com/Userexit_List.htm
http://www.planetsap.com/Tips_and_Tricks.htm
http://www.kabai.com/abaps/q.htm
http://www.planetsap.com/Userexit_List.htm
http://help.sap.com/saphelp_bw21c/helpdata/en/c4/3a8090505211d189550000e829fbbd/frameset.htm
http://www.sapgenie.com/abap/bapi/example.htm
http://help.sap.com/saphelp_45b/helpdata/en/65/897415dc4ad111950d0060b03c6b76/content.htm
http://www.sap-basis-abap.com/index.htm
http://help.sap.com/saphelp_40b/helpdata/en/fc/eb2c46358411d1829f0000e829fbfe/frameset.htm
http://help.sap.com/saphelp_46c/helpdata/en/aa/aeb23789e95378e10000009b38f8cf/frameset.htm
http://www.geocities.com/ResearchTriangle/1635/system.html
http://www.sapdesignguild.org/resources/MiniSG/3_Managing/3_Functions_Table_Control.htm
http://help.sap.com/saphelp_45b/helpdata/en/d1/801bdf454211d189710000e8322d00/content.htm
http://www.sapfans.com/sapfans/repos/saprep.htm
http://www.planetsap.com/howdo_a.htm
http://help.sap.com/saphelp_util464/helpdata/en/69/c2516e4ba111d189750000e8322d00/content.htm
http://www.sapgenie.com/abap/smartforms_detail.htm
http://www.sap-img.com/abap.htm
http://help.sap.com/saphelp_46c/helpdata/en/fc/eb2d67358411d1829f0000e829fbfe/content.htm
http://www.geocities.com/victorav15/sapr3/abap.html
http://www.henrikfrank.dk/abapexamples/SapScript/sapscript.htm
http://abap4.tripod.com/Other_Useful_Tips.html
http://help.sap.com/saphelp_45b/helpdata/en/cf/21ee2b446011d189700000e8322d00/content.htm
http://www.sap-basis-abap.com/sapmm.htm
http://sap.ittoolbox.com/nav/t.asp?t=303&p=448&h1=303&h2=322&h3=448
http://sapfans.com/
http://cma.zdnet.com/book/abap/ch03/ch03.htm
http://help.sap.com/saphelp_40b/helpdata/en/4f/991f82446d11d189700000e8322d00/applet.htm
http://sappoint.com/abap/
http://www.henrikfrank.dk/abapuk.html
http://www.sts.tu-harburg.de/teaching/sap_r3/ABAP4/abapindx.htm
http://www.sapgenie.com/abap/index.htm
http://www.sap-img.com/abap.htm
http://www.sapdevelopment.co.uk/tips/tipshome.htm
http://help.sap.com/printdocu/core/Print46c/en/Data/Index_en.htm
http://sap.ittoolbox.com/nav/t.asp?t=322&p=322&h1=322
http://sap.ittoolbox.com/nav/t.asp?t=448&p=448&h1=448
http://www.thespot4sap.com/
http://www.kabai.com/abaps/q.htm
http://www.geocities.com/mpioud/Abap_programs.html
http://www.sapgenie.com/abap/tips_and_tricks.htm
http://www.sapassist.com/code/d.asp?whichpage=1&pagesize=10&i=10&a=c&o=&t=&q=&qt=
For FAQ
http://www.sap-img.com/abap/more-than-100-abap-interview-faqs.htm
http://www.sapgenie.com/faq/abap.htm
BAPI-step by step
http://www.sapgenie.com/abap/bapi/example.htm
Weblog for receive email and processing it through ABAP
/people/thomas.jung3/blog/2004/09/09/receiving-e-mail-and-processing-it-with-abap--version-610-and-higher
For Logical database
http://help.sap.com/saphelp_46c/helpdata/en/9f/db9bed35c111d1829f0000e829fbfe/frameset.htm
very useful
http://help.sap.com/saphelp_46c/helpdata/EN/35/2cd77bd7705394e10000009b387c12/frameset.htm
Useful link to websites
http://www.hernangn.com.ar/sap.htm
Useful for background
http://www.sappoint.com/basis/bckprsng.pdf
http://help.sap.com/saphelp_nw04/helpdata/en/6f/08703713bf277ee10000009b38f8cf/frameset.htm
http://publib.boulder.ibm.com/infocenter/wbihelp/index.jsp?topic=/com.ibm.wbix_adapters.doc/doc/mysap4/sap4x41.htm
Table control in BDC
http://www.sap-img.com/abap/bdc-example-using-table-control-in-bdc.htm
For posting weblog,
/people/sap.user72/blog/2005/06/28/sdn-weblogs-making-it-easier
Dynamic Internal table -weblog in sdn
/people/subramanian.venkateswaran2/blog/2004/11/19/dynamic-internal-table
Smartforms
http://www.sap-basis-abap.com/sapsf001.htm
http://www.sap-press.com/downloads/h955_preview.pdf
http://www.ossincorp.com/Black_Box/Black_Box_2.htm
http://www.sap-img.com/smartforms/sap-smart-forms.htm
How to trace smartform
http://help.sap.com/saphelp_47x200/helpdata/en/49/c3d8a4a05b11d5b6ef006094192fe3/frameset.htm
Workflow
http://www.sap-img.com/workflow/sap-workflow.htm
http://help.sap.com/saphelp_47x200/helpdata/en/a5/172437130e0d09e10000009b38f839/frameset.htm
For examples on WorkFlow...check the below link..
http://help.sap.com/saphelp_47x200/helpdata/en/3d/6a9b3c874da309e10000000a114027/frameset.htm
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/PSWFL/PSWFL.pdf
http://help.sap.com/saphelp_47x200/helpdata/en/4a/dac507002f11d295340000e82dec10/frameset.htm
http://www.workflowing.com/id18.htm
http://www.e-workflow.org/
http://web.mit.edu/sapr3/dev/newdevstand.html
ALV
http://www.geocities.com/mpioud/Abap_programs.html
Mail
http://www.geocities.com/mpioud/Z_EMAIL_ABAP_REPORT.html
http://www.thespot4sap.com/Articles/SAP_Mail_SO_Object_Send.asp
http://www.sapdevelopment.co.uk/reporting/email/attach_xls.htm
BOM Explosion
/people/prakash.singh4/blog/2005/05/15/explode-boms-in-enterprise-portal-using-htmlb-tree--part-1-abap
BOM
http://help.sap.com/saphelp_erp2005/helpdata/en/ea/e9b7234c7211d189520000e829fbbd/frameset.htm
http://help.sap.com/saphelp_erp2005/helpdata/en/d1/2e4114a61711d2b423006094b9d648/frameset.htm
http://www.sap-img.com/sap-sd/sales-bom-implementation.htm
http://www.sap-basis-abap.com/sappp007.htm
OLE
http://www.sapgenie.com/abap/ole.htm
http://help.sap.com/saphelp_46c/helpdata/en/59/ae3f2e488f11d189490000e829fbbd/frameset.htm
ALVGRID with refresh
http://www.geocities.com/mpioud/Z_DEMO_ALV_REFRESH_BUTTON.html
For language setting and decimal separator
/people/horst.keller/blog/2004/11/16/abap-geek-7-150-babylonian-confusion
Oracle queries
http://sqlzoo.net/
To format SQL
http://www.sqlinform.com/
SCOT settings
http://www.sap-img.com/basis/basis-faq.htm
Status Icon [ALV,Table Control,Tab Strip]
http://www.sapdesignguild.org/resources/MiniSG-old/from_develop/norm_status_icons.htm#positioning_4
ALV Group Heading
http://www.sap-img.com/fu037.htm
For multiMedia
/people/thomas.jung3/blog/2005/05/11/using-classic-activex-controls-in-the-abap-control-framework
Uploading LOGO in SAP
http://www.sap-img.com/ts001.htm
LSMW
http://www.sap-img.com/sap-data-migration.htm
http://www.sapgenie.com/saptech/lsmw.htm
http://sapabap.iespana.es/sapabap/manuales/pdf/lsmw.pdf
http://www.sap.info/public/INT/int/glossary/int/glossaryletter/Word-17643ed1d6d658821_glossary/L#Word-17643ed1d6d658821_glossary
Here are the two links which contains lots of PDFS:
http://www.easymarketplace.de/online-pdfs-q-s.php
http://www.consolut.de/saphelp/sap_online_help.html
All the best!!
REgards,
Abdul

Standard IDOCS, Programs for posting FI & bank related data.

Hi,
(1)Are there any idocs available for posting FI documents, Vendor master?
(2)Are there any outbound idocs, programs for sending data to banks. EG:positive pay etc?
Kindly reply to these questions. Correct answer will be awarded points.
Regards,
Akshaya.

Hi,
There is message type BANK_CREATE for posting the FI related Bank details. Using the change pointers you can trigger the idocs for posting the bank related data.
Regards,
Uday

Follow up Knowledge Article

Hi all ,
I want a follow up Knowledge article from ServiceRequest and i have done all the required copy control configuration. but still when i click " create follow up " in Service Request , i didnt find Knowledge article transaction in follow up.
Thanks

Hi Shikhar,
Would you please explain me how you solved the issue.
What was the reason why knowledge article was not found as a follw up from Service request?
Thank you in advance.
Regards
Maddy

Knowledge Article in 7.1

Hi,
We have configured the service desk functionality in 7.1, and planning to extend the Knowledge Article functionality.We have few questions on this..
How does "Suggest Knowledge Articles" works?,what's the logic?
Regards,
Cherry

Hi Luis,
Yes, it can be publish for users, by defining the authorization scope.
refer page number 4 knowledge management
refer Working with Knowledge Articles - Master Data - SAP Library
Thanks
Jansi

How to set up Knowledge article CRM on HANA

Dear All,
We are using HANA database as a primary database. I'm in process of configuring Knowledge management using the best practice C3G/C29.
I did not get answers to below questions even after reading documentation on knowledge management and OSS notes(1254901,1517236,1703338,1730098,1770286,1773525,1777201,1789329,1789386,1792053,1816407,1817417).
1. Is it necessary to Install TREX even though the database is HANA ?
2. How to connect SAF(software agent framework) to HANA , SAF uses TCP/IP RFC connections to TREX ?
I have selected HANA database as search engine in below path.
SAP NetWeaver system and launch the Implementation Guide (IMG) by using transaction SPRO. Navigate to the node Search and Operational Analytics Common Settings for Operational Analytics and Embedded Search Configure Indexing Define TREX/BWA Destination or SAP HANA Database Connection .
As I'm using HANA database I can't use RFC destination of TREX TCP/IP connections and TREX was not installed.
Please guide me how to set up knowledge article in CRM on HANA db.
similar issue thread is unanswered since a year.
How to Knowledge base set up in SAP CRM 7 EHP 3 using HANA
Thanks,
Naveen.

Hi there,
Please update anyone has idea on above issue.

Standard BAPI/RFC for Search Knowledge Article in Knowledge Management-Interaction Center

Hi All,
I am not from SAP CRM, but I am using CRM Web UI to maintain Knowledge articles. Now I want to know where in the backend this data is getting saved. Which table ?
Also as this is a standard process introduced in CRM 7.0 . I want to know, if standard bapi/ rfc is available for the same. If yes what is the name .
Regards,
Tejas Chouhan

Hi Tejas Chouhan,
In CRM Technically, Knowledge article is designed based on one order framework with business object category as BUS2000106 - CRM Knowledge Article.CRMD_ORDERADM_H table will give header details of KA (OBJECT_ID field would equal KA number).
Knowledge Articles in SAP CRM
Refer
1 CL_CRM_QKNOART_RUN_BTIL & SEARCH method to see code how it is written (standard search for knowledge article) consider all scenario. you can keep external debugger in this method and perform search from Web UI.
2. CL_CRM_KNOWLEDGE_ARTICLE_UTIL & SEARCH_REPORTING_FRAMEWORK method.
Hope this is helpful.
Regards,
Arjun

Convert Problems/Solutions into Knowledge Articles

Hi Experts,
I am wroking on SAP CRM 7.0 SP06 and now we are planning to implement Knowledge Article functionality.
I have done the all configuration settings and multilevel categorization, every thing working fine. Now I want to convert problems/solutions which already created in CRM and stored in SDB into knowledge article.
Any one please guide me how can I convert existing problems/solutions into knowledge articles. Is there any report for this?
Thanking you in anticipation.
Regards,
Babu.

Hi Kevin,
Well, I'm new on this and have only worked on CRM 6 & 7. I'll give you my advice regarding these CRM versions. I don't know if it is supported on CRM 5.
IMG:
CRM >> Enterprise Intelligence >> SAF >> Name and Configure KB
You create and define you DB as you want: ACME INC
CRM >> Enterprise Intelligence >> SAF >> Business Add-Ins >> BAdI: Knowledge Base
Each knowledge base should have its own Add-In implementation. So you have to implement an Add-In based on Add-In definition CRM_SAF_KB_*: CRM_SAF_KB_ACME. You can follow IMG documentation.
In my case, the add-in already existed, since Knowledge Article functionality is standard in 7.0. KB didn't exist, I don't know why. I just created it with the name assigned on the BAdI, compiled, and everything works fine now.
Hope it helps.
Regards.
Pablo

Knowledge articles full compilation failed

Hi,
We have CRM 7.0 Interaction center.
I executed the knowledge article full compilation by getting in to the IC_MANAGER business role.
In the middle of the full compilation, the job failed with the reason MEMORY_NO_MORE_PAGING.
Now basis corrected it and want to start again the full compilation.
But its still the status is showing as Full compilation is in progress and how to start again. pl suggest.
Regards
A.Sureshbabu.

Hi,
I am running into the same error during full index compilation.
Have you been able to resolve the issue ?
Thanks,

How to create knowledge articles in CRM?

Dear All,
With the new 7.0 version being completely new to us, we have struggling with creating knowledge articles in the system. How to create a new knowledge article in the system?
Thanks in advance!
Leon

Hi Leon,
You have to made the following settings for knowledge articles in Customizing for Customer Relationship Management:
     Specified which groups appear in the authorization scope under: Master Data -> Knowledge Articles
     Defined surveys and their determination under: Master Data -> Knowledge Articles -> Questionnaires
      The settings you make for surveys in Customizing determine the surveys that appear in the Questionnaires assignment block for knowledge articles.
     Configured the Software Agent Framework (SAF) under Enterprise Intelligence
      These settings are required to make a connection to the TREX server, which allows for faster searches.
     Specified the categories to which the knowledge article can be assigned under: CRM Cross-Application Components -> Multilevel Categorization
Please find more details in the below link:
http://help.sap.com/saphelp_crm70/helpdata/EN/58/7c6e67f3834e338eab816bff7db5a6/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/EN/a7/2d70ccd04d4b8baa346e3a745c331a/frameset.htm
Hope this helps!
Regards,
Chethan

How to Search a Knowledge Article

HI Experts,
I have created a knowledge Artilce and released, when i am trying to search the KA, i am unable to search.
Do i need to make any settings for SAF? do i need to have a separate TEREX server? Please advice and guide me in setting the SAF, if required.
Thanks & Regards
Milan

Hello Milan,
You can do the Knowledge Article Search based upon Posting date without having the TREX configured on your client.
For other help regarding configuration for Knowledge Article search, you can refer to the following link:
http://help.sap.com/saphelp_sm40/helpdata/en/83/1668ce7f3411d6885d00008658acb2/content.htm
I hope this helps.
Thanks
Vishal
Edited by: Vishal Kesar on Jun 21, 2010 9:49 PM

IDOC/Program to Knowledge Article

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