IDocs not transferred to BW

Hi Guys,
I am having a problem with loading data from CRM. The IDocs are being transferred from BW to CRM but those being sent from CRM are not arriving in BW.
The Datapackets are being transferred but not the IDocs. Has anyone faced a similar problem/ or know how to correct this?
Thanks,
Doniv

The following basic recommendations apply in avoiding bottlenecks in the dialog processing and checking of IDocs for BW:                                                                               
1. Make sure there is always sufficient DIA, that is, at least 1 DIA more than all other work processes altogether, for example, 8 DIA for a total of 15 work processes (see also note 74141).                        
TIP: 2 UPD process are sufficient in BW, BW does not need any UP2.                                                                               
2. Unprocessed Info IDocs should be processed manually within the request in BW;in the 'Detail' tab, you can start each IDoc again by selecting 'Update manually' (right mouse button).                                                                               
3. Use BD87 to check the system daily (or whenever a problem arises) for IDocs that have not yet been processed and reactivate if necessary. However, make sure beforehand that these IDocs can actually be assigned to the current status of requests.                                       
TIP: Also check transaction SM58 for problematic tRFC entries.                                                                               
Note: 561880

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