If I attach a scanned document to a mail, it's impossible for the persons receiving my mail to open the file

I'm a MacBook Pro user and scanning documents with an hp Officejet 7500A.
If I send a mail with an attached file, SCANNED document, the person receiving my mail will be totaly unable to open it.
If I send the very same mail, always with my Mac computer and attaching the very same scanned document but using my professional mailbox wich is NO MAC MAIL, things are working perfectly well.mail.
Thanks for your help,
Ph.

Try right clicking the file on your desktop, and compressing it, then send it to the intended recepient. Of course you will want to advise them to extract the document from the *.zip file afterwards. A ZIP file is sort of like a briefcase for other data, you put it inside and send that fully intact for the other person to open. Good luck, let me know if it fails.
Regards,
Kip

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