If I have the creative cloud package which has Photoshop, Indesign and Illustrator CS6, do I have to pay to again to get the CC 2014 version?

If I have the creative cloud package which has Photoshop, Indesign and Illustrator CS6, do I have to pay to again to get the CC 2014 version?

It really depends on which subscription plan you are signed up to.  Normally whichever programs are available thru your subscription are listed for you to install in the CC desktop manager application.  If you do not see certain programs listed it might be because your machine does not meet the system requirements for them... that is normally what happens with the manager.

Similar Messages

  • When i open open illustrator he asks for a serial code, while i have the creative cloud package. How can i change this?

    when i open open illustrator he asks for a serial code, while i have the creative cloud package. How can i change this?

    marijvelt,
    Please contact your IT admin to get the product licensed.
    If you still face the issue. Please drop me a mail @[email protected]
    -Pragya

  • How long does it take to download the Creative Cloud Packager?

    How long does it take to download the Creative Cloud Packager? Its over 22 hours now and its only 57precent complete. Could you tell me what size it is? And if I turn off the computer and bring it to my home broadband will it need to strart from scratch?
    Thanks - Conor

    Make sure you have cookies enabled and clear your cache.  If it continues to fail try using a different browser.

  • I'm paying for the creative cloud package but Can't download any program!

    I'm paying for the creative cloud package but Can't download any program! Adobe is not recognizing my payment! What can I do? I can't wait anymore! Anyone here have seen it before?

    Hello Sheena, thank you for your reply.
    Actually I have already contacted the support. My case number  is 0215124375.
    I decided to write here at the community because I'm sincerely worry about it, and I would like to know if someone else have already seen it before.
    Adobe is verifying my case, but I'm in need of an urgent response. I don't know if I make another account and another credit card debit, just to have access for the programs, or if I wait working on another old PC computer for 25 trial days. If I make another account I can be charged for 2 payments, That's what I don't want.
    If you have any other case like mine, please let me know,
    SIncerely,
    Wellerson

  • I have been using a free trial of photoshop cc and my computer crashed. Now it says up to date, but the program is not installed anymore. How can I re install it? I already uninstalled creative cloud and re installed it, but the same issue occurs.

    I have been using a free trial of Photoshop cc and my computer crashed. Now it says up to date, but the program is not installed anymore. How can I re install it? I already uninstalled creative cloud and re installed it, but the same issue occurs.

    Hi dmomoney24  ,
    Kindly refer : CC desktop lists applications as "Up to Date" when not installed.
    Please revert if the problem persists.
    Thanks,
    Atul Saini

  • I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download,

    I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.

    uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions

  • How can I remove the creative cloud license which I added it by accdient?

    How can I remove the creative cloud license which I added it by accdient?

    You can canel A CC plan within 7 days from your account. Otherwise contact support by web chat.
    Mylenium

  • Bought the creative cloud package and I am not knowing install / validate. how to do?

    bought the creative cloud package and I am not knowing install / validate. how to do?

    The CC order is complete.
    1. To install , refer to : http://helpx.adobe.com/creative-cloud/help/install-apps.html
    2. To verify Email, please respond to the verification mail that will be send to your Email, it can be in your junk & spam too, do check for it.
    Regards
    Rajshree

  • If I have a creative cloud membership does that cover desktop and mobile?

    If I have a creative cloud membership does that cover desktop and mobile?

    Hi  LaShonda Wade,
    Kindly check out the link mentioned below.
    Creative Cloud Help | Mobile Apps / Common Questions
    Thanks,
    Atul Saini

  • I purchased the Creative Cloud Photography Plan for 9.99 and I cannot gain access to Photoshop, just Lightroom. It worked for night I purchased it and now I cannot open up Photoshop.

    I purchased the Creative Cloud Photography Plan for 9.99 and I can't open up Photoshop.  I had access to it the night I bought it online and now I cannot use it. Will someone help figure this out.  Perhaps I'm an idiot and just missing an obvious step so I apologize for that but, I still NEED HELP!!!

    I have a laptop with a Windows operating system (not lucky enough to have a Mac) and as far the Adobe version, it's the plan for 9.99 that Adobe is offering.   I was under the impression that the Creative Cloud Photography Plan included Photoshop and Lightroom, the latest versions of both, because that's what it said when I purchased it.  I'm sorry my information is too limited or not detailed but, it's a pretty basic concern. I bought something,  it's not working and I want to know why.  Thank you and apologies for sounding rude. Thank you for responding as well. 

  • Downloaded the creative cloud, success in installing photoshop but got an error msg 'installation failed. file is corrupted'. what can I do?

    Downloaded the creative cloud, success in installing photoshop but got an error msg 'installation failed. file is corrupted'. what can I do?

    Thanks.
    I'm using mavericks OS.
    Here is a screenshot.
    Please let me know what other details you need. I have another team member that wasn't able to install Illustrator.
    We both got new computers, upgrading from CS5.5, deactivated the previous version and deleted the file from the old macs.

  • Where does the creative cloud installers such as photoshop go? thanks :)

    where does the creative cloud installers such as photoshop go? thanks

    Windows -  C:\Program Files\Adobe
    MAC - Mac HD > Applications

  • I had 4 installtion disk but the last installation disk is missing. I still allow to keep the photoshop , indesign and illustrator software in the computer but i can only keep that on a trial of 30 days. In order to use it permenantly, I have to activate

    I had 4 installation disk but the last installation disk is missing. I still allow to keep the Photoshop , Indesign and illustrator software in the computer but i can only keep that on a trial of 30 days. In order to use it permanently, I have to activate the Suite. As the phone activation service is no longer available. I try the online activation as mention in the phone message when I tried to call, but is not successful@ as it didn't bring to an activation page. What should I do to activate it or solve the problem?

    There should be an option tro activate when you run any of the installed programs.

  • I need to purchase Photoshop, Indesign and Illustrator. Which plan should I choose?

    I need to purchase Photoshop, Indesign and Illustrator. Which plan should I choose? Does the 'Individual Complete plan at A$49 p/m include Indesign?? Their description of this plan only states "Latest Photoshop, Illustrator, and more, plus cloud features"...what i "and more'!!! Thank you

    Their description of this plan only states "Latest Photoshop, Illustrator, and more, plus cloud features"...what i "and more'!!! Thank you
    Many people seem to be confused by that incomplete, brief wording on the Cloud plan page.
    Creative Cloud free trial & plans : Adobe Creative Cloud
    The full Cloud inclusions are listed elsewhere on the Adobe website
    Explore Adobe desktop apps | Adobe Creative Cloud
    If you need 3 or more apps then the full Cloud membership (Individual Complete plan) is the way to go.

  • Adobe Creative Suite Design CS6 - PhotoShop, InDesign and Illustrator immediately shuts down after startup

    I'm troubleshooting for a customer who have Adobe Creative Suite Design CS6.
    His programs suddenly wont start, they launches and starts to read plug-ins and open up a workspace, but then without warning/error it shuts down. no log, error message or anything...
    It's the same for PhotoShop, InDesign and Illustrator both in 32 bit and 64.
    He is running the suit on a Hp EliteBook 8560p with Windows 7 Pro x64 sp1.
    He also have had a Wacom Bamboo CTE 650 penpad installed before.
    This is what I've done so far:
    * Uninstall the whole suit and reinstalled it again (Done this 3-4 times, manually deleted regestry-files, used CClean and other cleaning tools)
    * Deleted the wacom-drivers with controlpanel tool, Windows driver Clean tool, CClean and manually deleted registry-keys and files.
    * Uninstall Anti-Virus software and replaced it with another, inactivated AV and Windows Firewall.
    * Deleted register-files for the suits and "reregister" them again.
    * Full patch both for windows and adobe softwares.
    * Reboot between each step
    Any suggestions?
    I have to add that adobe support for this $2000 software really sucks...
    Thanks!
    // Rikard

    Problem solved!
    I went through all the folders associated with adobe cs6 and renamed them (one by one) so they would be recreated.
    I did this before but seems like I missed this specific one.
    Anyway, when I renamed the folder "SLCache" in C:\Program Files (x86)\Common Files\Adobe\ and then ran the applications one by one as administrator I was prompted to enter a serial-key again and log in to my Adobe-ID.

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