Ihandy alarm clock pro no sound

I have used the ihandy alarm clock for a few years on my 3GS no problems.
It's great as you can set the alarm to your choice of music and give the phone a shake to snooze rather than push buttons
Since upgrading to an iphone 5 the alarm has failed to go off on three occasions... slept in once, wife's alarm got me off the hook the other twice
The first time I thought I had forgot the alarm or had the sound turned off. All other sounds on the phone were silent. A reset fixed things
The second time the display showed that the alarm was running but there was no sound. A reset was required to get any sound out of any application
On both occasions the sound button was set to on.
I wasn't able to reproduce the problem and neither was the person at the Apple store but they replaced the phone THANK YOU
That was a week ago and it has been fine till this morning... same problem, saved by my wife's alarm
There are a few posts about similar irrefular problems but no apparent conclusive solution
Any ideas please?
Thanks
Peter

I've had the same problem with the iHandy alarm clock on my iPhone 4. Sometimes the alarm works fine, but randomly (twice per month?) it will appear to be alarming, but with no sound. Once that happens, there's no sound from any app, and I can only fix it by rebooting the phone.
I've tried checking the sound on the phone every night before going to sleep, but even that's not a reliable precaution. One time the alarm sounded normally at the alarm time - I pressed snooze and went back to sleep - then the alarm failed to sound at the snooze time.
I switched back this week to the "12,24 Alarm Clock Sleep Music" app - it's an older app and doesn't have as many features as iHandy, but I haven't had reliability problems with it.
I wonder if iHandy's "background alarm" functionality somehow conflicts with the iOS? The 12,24 clock doesn't have that feature, which is one of the reasons I switched to iHandy clock - but it's more important to have a reliable alarm.

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