Illustrator CS3 crashes in "Open file" dialog when making a copy of a file

Hi!
I have a user, who has quite a weird problem. We use the Design Standard CS3 package, since we can't afford to upgrade all 20 users to CS5 right now.
The problem occurs in Illustrator, when she goes to the "Open File" dialog. She often makes copies of files in there (ctrl+c, ctrl+v), so she has a backup of the file she's currently working on. Why she won't use Explorer to do that, I can't say.. she said something about it being easier this way.
The problem is, that often when she presses ctrl+v Illustrator crashes without warning. Usually when Illustrator crashes there's a warning about not enough memory, an error report or stuff like that, but none of that happens. It's fully patched (13.0.2), and there's no problem with the Print Spooler or the default printer.
I'm unable to replicate it on my computer, unfortunately, so I'm turning to you. Have any of you ever heard about this, seen it somewhere - and do you know what causes it?
Best regards,
Thomas

Sorry, forgot to add that she's running Windows XP SP3, fully updated, 32-bit on a HP Z400 Workstation.

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Illustrator CS3 crashes on "Open" command

The only thing different between today and last night is the Adobe Updater tried and failed to download the 13.0.1 update. I had not used Illustrator today before the update tried to run, but failed with the installer message: The update cannot be applied to this product.
Had to use Illustrator CS3 this afternoon and it crashed every time I tried the Open command. It did this from both the start up screen, by going through the menu and by using the command-open keyboard short cut.
I have tried the command-option-shift start program to rebuild the prefs but that does not correct the situation.

Ended up deleting everything using the program in the Utilities folder reinstalling. Not sure I'll use any Illustrator updaters again.

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I was unable to save any Illustrator file. Upon saving a file Illustrator CS3 crashed and an error message would pop up and windows error reporting service would be launched to report the error and close Illustrator.exe.
Until i found out that i had the "Print Spooler Service" set to manual. I always start this service manually when need to print things. So, when i started this service and did a print from MS Word, and latter on thought to give Adobe Illustrator another try, i created an illustration and click on save and WOW it saved my file without any crashes.
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Espart

This one is for all of you who couldn't get the above to work:
I have Windows XP and CS3 Illustrator.
This same problem happened to me in Photoshop. To fix it, I stopped Version Cue from grabbing the "Save As" window before I could save. Here's how:
In Photoshop:
Edit > Preferences > File Handling...
In the last box, uncheck "Enable Version Cue." Problem solved. (I believe this may be turned on during Adobe update, but I am unsure. What I do know is the problem stems entirely from Version Cue.)
The fix for Illustrator is a bit more complex. The same thing happened to me in Illustrator (and it used to save just fine without any changes on my part) but Version Cue was already unchecked. That is why I wound up on this thread.
1) In Illustrator:
Edit > Preferences > File Handling & Clipboard
2) Uncheck "Enable Version Cue" (if it is already unchecked, this is okay, that is how mine was)
3) Go into Windows Explorer (not Internet Explorer)
Program Files > Adobe > Adobe Illustrator CS3 > Support Files > Contents > Windows
4) In this folder is a sub folder called "Version Cue." Rename "Version Cue" to something else like "OLD Version Cue".
5) You can now save files in Illustrator (may require relaunch of Illustrator).
***NOTE***
From one of the above posts I found that to keep from having to kill Illustrator every time it freezes on save (pre-fix) hold down "Alt+F4" to close the invisible "Save as" window that is locking things up.
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1) Choose a valid, online printer
2) Close other programs
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ok so here it is, i think i must have done something i shouldnt have, possibly a drunken accident, i cannot remember.
CS3 crashes upon opening, CS2 also fails to work.
so i should un-install then re-install?
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Thanks for all the replies.
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Will update once we have reinstalled AutoCAD LT 2014 as to whether this changed anything.
Thanks again
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Illustrator CS3 crashes in "Open file" dialog when making a copy of a file

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