IMac - online store order

Question

Thought I would post the following just to get some general feedback — has to do with a somewhat strange response we’ve received from Apple in association with the recent iMac order:
My wife and I placed an order for a brand-new 27 inch iMac 13 days ago. In the interim, Apple has changed the shipping times on new orders from 3-4 weeks down to 1-3 days (as of last Friday) and now down to 24 hours (as of 12-24 hours ago).
So naturally my wife and I thought we would be receiving notification sometime during the past couple of days that our iMac would be shipping out.
No such luck.
Tracking the order online, it says it’s still expected to ship out March 26-March 30. (Configuration: 3.4 GHz Quad core, 3 TB Fusion drive, 8 GB RAM, 2 GB Nvidia GeForce GTX 680MX.)
After contacting Apple today, I was notified that they do not know why the order isn’t being shipped sooner and they cannot do anything regarding the order itself.
“So should I just cancel the order and place a new order?” was the question today. “After all, if it only takes 24 hours for shipping on the new order, might as well cancel this one and place a new one so we get it in just a few days time.”
The Apple representative did not advise this, saying it would take at least 5-7 business days for credit of the credit card we used, then we would need to start the process all over again.
Sorry, but I find this whole situation a bit frustrating, unnerving, and unusual… Especially for Apple.
My wife and I are of course willing to wait for the order to come in. But at the same time, we would think that Apple would go ahead and make sure all of the previously-ordered iMacs had been sent out before changing the online Store notification (3-4 weeks down to 1-3 days, down to 24 hours).
Any thoughts…?

Answer 1

mende1 wrote:
You should cancel the order and order it again. You don't lose anything, and this may or may not work. Also, note that yours is a build-to-order iMac (a customized iMac), so this takes more time than just one of the basic iMac configurations
In the USA, any custom configuration of the new 27" iMac will shoot up the delivery time by several weeks. They're already halfway through the estimated period of time to deliver a custom configured iMac. Cancelling doesn't make sense, unless they want one of the stock configurations, because they'll be resetting the clock to waiting 2-3 weeks.