IMac, Version 10.93. Illustrator CS6 right now suddenly crashes...
iMac, Version 10.93. Illustrator CS6 right now suddenly crashed. Now when I try to launch the program it immediatley crashes. In the support section it says that I should move all third-party plug-ins that are not compatible with Mavericks. I don't know what that means exately (I havn't myself installed any third party plug-ins). As I'm on a deadline here please help? Thx in advance.
I FOUND IT!
I had SIMBL and afloat installed, which are powerful but hacky tools for Mac OS X window management. After I downloaded SIMBL and ran the uninstaller and rebooted, Illustrator works again.
It dawned on me that it must have been something I installed, so created a new user on my laptop and ran Illustrator. I ran Illustrator as the new user and it worked!
I logged back in as myself. First I tried disabling all user fonts via Font Book. That didn't help.
Then I used the dtrace command and ran Illustrator on both accounts. I used the following command which gives me a nice sorted list of (almost) every file opened by Illustrator:
sudo -l
'/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator' &!
sudo dtruss -f -t open -p `ps auxww | grep -i illustrator | grep -v grep | grep -vi crash | awk '{print $2}'` 2>&1 | tee /tmp/log
# hit ctrl-c
cat log | perl -lne'if (/open\("(.*?)\\0/) { print $1 }' | egrep -v '/.vol' | sort | uniq >files
...then I diffed both lists of files. Besides some obvious cache stuff, the big thing that my copy of Illustrator seemed to be opening was SIMBL and afloat. As I said, I uninstalled SIMBL and restarted, and voila!
So glad to finally have fixed this. Between Photoshop and OmniGraffle and in a pinch InkScape, I've pretty much replaced Illustrator, but there are times when I really need to do vector design. I'll miss afloat though.
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Hello,
I have read several messages on these boards from people having Illustrator CS6 crashing at boot since they installed Mavericks.
In most cases, having installed specific plug-ins seemed to be the issue and removing them solved it. In some cases, reinstalling the apps or Java did the trick.
In my case:
I haven't installed any plug-in.
Illustrator does work for a few seconds or minutes after the launch, but always end up crashing pretty quickly.
I usually work on CS6, on which I met the issue for the first time. But I have installed CC and I had the exact same issue with it.
I tried uninstalling (with the Illustrator Uninstaller, then with the CC Cleaner tool as well as with AppCleaner) then reinstalling the software several times (both CS6 and CC). No result.
I cleared my preferences by holding Cmd+R at launch. No result.
I reinstalled the latest version of Java. No result.
I used the OS X “Disk Utility” to repair permissions. Also tried it with OnyX. No result.
I am out of idea now and this is causing great damages to my productivity. I would be very thankful to anyone trying to help.
Here is the OS X crash log:
Process: Adobe Illustrator [3812]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 723 (16.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [137]
Responsible: Adobe Illustrator [3812]
User ID: 501
Date/Time: 2013-11-16 23:40:24.471 +0100
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: DEC9BE7C-6D4C-2593-E261-43F6337009E8
Sleep/Wake UUID: 9E2EAE23-69F8-4B9D-B2A0-89BA43B08F04
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type SLO::BadPointerException
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff8edd4866 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff8c66635c pthread_kill + 92
2 libsystem_c.dylib 0x00007fff82382bba abort + 125
3 libc++abi.dylib 0x00007fff86004141 abort_message + 257
4 libc++abi.dylib 0x00007fff86029abc default_terminate_handler() + 264
5 libobjc.A.dylib 0x00007fff86986322 _objc_terminate() + 124
6 libc++abi.dylib 0x00007fff860273e1 std::__terminate(void (*)()) + 8
7 libc++abi.dylib 0x00007fff8602708b __cxa_rethrow + 109
8 libobjc.A.dylib 0x00007fff86986049 objc_exception_rethrow + 40
9 com.apple.CoreFoundation 0x00007fff888db308 CFRunLoopRunSpecific + 456
10 com.apple.HIToolbox 0x00007fff85948f0d RunCurrentEventLoopInMode + 226
11 com.apple.HIToolbox 0x00007fff85948cb7 ReceiveNextEventCommon + 479
12 com.apple.HIToolbox 0x00007fff85948abc _BlockUntilNextEventMatchingListInModeWithFilter + 65
13 com.apple.AppKit 0x00007fff8242528e _DPSNextEvent + 1434
14 com.apple.AppKit 0x00007fff824248db -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
15 com.apple.AppKit 0x00007fff824189cc -[NSApplication run] + 553
16 com.adobe.exo.framework 0x0000000108e71747 exo::app::OS_AppBase::RunEventLoop() + 55
17 com.adobe.illustrator 0x0000000100769a58 0x100000000 + 7772760
18 com.adobe.illustrator 0x0000000100708de1 0x100000000 + 7376353
19 com.adobe.illustrator 0x00000001006f8bb4 0x100000000 + 7310260
20 com.adobe.illustrator 0x0000000100163358 0x100000000 + 1454936
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8edd5662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8ee6143d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8ee61152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8edd4e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8c666f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8c669fb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8edd4e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8c666f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8c669fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8a9eda50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8a9edc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8a9be38d MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000102a332c9 0x1029fa000 + 234185
6 com.adobe.ACE 0x0000000102a325da 0x1029fa000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8a9be90b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8a9eda50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8a9edc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8a9be38d MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000102a332c9 0x1029fa000 + 234185
6 com.adobe.ACE 0x0000000102a325da 0x1029fa000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8a9be90b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8a9eda50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8a9edc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8a9be38d MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000102a332c9 0x1029fa000 + 234185
6 com.adobe.ACE 0x0000000102a325da 0x1029fa000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8a9be90b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8a9eda50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8a9edc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8a9be38d MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000102a332c9 0x1029fa000 + 234185
6 com.adobe.ACE 0x0000000102a325da 0x1029fa000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8a9be90b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8a9eda50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8a9edc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8a9be38d MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000102a332c9 0x1029fa000 + 234185
6 com.adobe.ACE 0x0000000102a325da 0x1029fa000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8a9be90b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8a9eda50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8a9edc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8a9be38d MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000102a332c9 0x1029fa000 + 234185
6 com.adobe.ACE 0x0000000102a325da 0x1029fa000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8a9be90b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore 0x00007fff8a9eda50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8a9edc4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore 0x00007fff8a9be38d MPWaitOnQueue + 192
5 com.adobe.ACE 0x0000000102a332c9 0x1029fa000 + 234185
6 com.adobe.ACE 0x0000000102a325da 0x1029fa000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8a9be90b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c3b _pthread_cond_wait + 727
2 com.adobe.AGM 0x0000000102ee1cfb AGMInitialize + 3255535
3 com.adobe.AGM 0x0000000102ee2afc AGMInitialize + 3259120
4 com.adobe.AGM 0x0000000102ee9d8b AGMInitialize + 3288447
5 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c3b _pthread_cond_wait + 727
2 com.adobe.ape.engine 0x000000011ab9ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x000000011a948ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011ab9acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011ab9ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011ab9ae79 APXGetHostAPI + 2516713
7 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c3b _pthread_cond_wait + 727
2 com.adobe.ape.engine 0x000000011ab9ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x000000011a948ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011ab9acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011ab9ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011ab9ae79 APXGetHostAPI + 2516713
7 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c3b _pthread_cond_wait + 727
2 com.adobe.ape.engine 0x000000011ab9ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x000000011a948ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011ab9acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011ab9ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011ab9ae79 APXGetHostAPI + 2516713
7 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c3b _pthread_cond_wait + 727
2 com.adobe.ape.engine 0x000000011ab9ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x000000011a948ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011ab9acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011ab9ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011ab9ae79 APXGetHostAPI + 2516713
7 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c77 _pthread_cond_wait + 787
2 com.adobe.ape.engine 0x000000011ab9abd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x000000011abb2ddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine 0x000000011ab9acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011ab9ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011ab9ae79 APXGetHostAPI + 2516713
7 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c77 _pthread_cond_wait + 787
2 com.adobe.ape.engine 0x000000011ab9abd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x000000011ad2d233 APXGetHostAPI + 4164259
4 com.adobe.ape.engine 0x000000011ab9acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011ab9ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011ab9ae79 APXGetHostAPI + 2516713
7 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c3b _pthread_cond_wait + 727
2 com.adobe.AFlame 0x000000014042a5f5 Flame_Terminate + 1642661
3 com.adobe.AFlame 0x000000014040b4cb Flame_Terminate + 1515387
4 com.adobe.AFlame 0x00000001403c328a Flame_Terminate + 1219898
5 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff8edd4a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff823a1e60 nanosleep + 200
2 libsystem_c.dylib 0x00007fff823a1d52 usleep + 54
3 com.adobe.illustrator.plugins.dBrushTool 0x00000001203442c2 PluginMain + 364594
4 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 20:
0 libsystem_kernel.dylib 0x00007fff8edd0a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x00000001203467da PluginMain + 374090
Thread 21:
0 libsystem_kernel.dylib 0x00007fff8edd0a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x00000001203467da PluginMain + 374090
Thread 22:
0 libsystem_kernel.dylib 0x00007fff8edd0a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x00000001203467da PluginMain + 374090
Thread 23:
0 libsystem_kernel.dylib 0x00007fff8edd0a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x00000001203467da PluginMain + 374090
Thread 24:
0 libsystem_kernel.dylib 0x00007fff8edd0a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x00000001203467da PluginMain + 374090
Thread 25:
0 libsystem_kernel.dylib 0x00007fff8edd0a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x00000001203467da PluginMain + 374090
Thread 26:
0 libsystem_kernel.dylib 0x00007fff8edd0a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x00000001203467da PluginMain + 374090
Thread 27:
0 libsystem_kernel.dylib 0x00007fff8edd0a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x00000001203467da PluginMain + 374090
Thread 28:
0 libsystem_kernel.dylib 0x00007fff8edd4e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8c666f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8c669fb9 start_wqthread + 13
Thread 29:
0 libsystem_kernel.dylib 0x00007fff8edd4a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff823a1e60 nanosleep + 200
2 com.adobe.illustrator.plugins.ScriptingSupport 0x00000001198d28cb PluginMain + 1570107
3 com.adobe.illustrator.plugins.ScriptingSupport 0x00000001198ba5b9 PluginMain + 1471017
4 com.adobe.illustrator.plugins.ScriptingSupport 0x00000001198d2c16 PluginMain + 1570950
5 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 30:
0 libsystem_kernel.dylib 0x00007fff8edd491a __recvfrom + 10
1 ServiceManager-Launcher.dylib 0x00000001492235ec Invoke + 45721
2 ServiceManager-Launcher.dylib 0x0000000149222813 Invoke + 42176
3 ServiceManager-Launcher.dylib 0x0000000149221be0 Invoke + 39053
4 ServiceManager-Launcher.dylib 0x0000000149221c66 Invoke + 39187
5 ServiceManager-Launcher.dylib 0x000000014921d30f Invoke + 20412
6 ServiceManager-Launcher.dylib 0x000000014921d616 Invoke + 21187
7 ServiceManager-Launcher.dylib 0x000000014921dcd7 Invoke + 22916
8 ServiceManager-Launcher.dylib 0x000000014921df41 Invoke + 23534
9 ServiceManager-Launcher.dylib 0x000000014922061d Invoke + 33482
10 ServiceManager-Launcher.dylib 0x0000000149220775 Invoke + 33826
11 ServiceManager-Launcher.dylib 0x0000000149220fb2 Invoke + 35935
12 ServiceManager-Launcher.dylib 0x00000001492210ad Invoke + 36186
13 ServiceManager-Launcher.dylib 0x0000000149213d6b Login + 480
14 ServiceManager-Launcher.dylib 0x00000001492177ad Login + 15394
15 ServiceManager-Launcher.dylib 0x0000000149221412 Invoke + 37055
16 ServiceManager-Launcher.dylib 0x0000000149223253 Invoke + 44800
17 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
18 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
19 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 31:
0 libsystem_kernel.dylib 0x00007fff8edd4746 __psynch_mutexwait + 10
1 libsystem_pthread.dylib 0x00007fff8c668779 _pthread_mutex_lock + 372
2 com.adobe.illustrator 0x0000000100753785 0x100000000 + 7681925
3 com.adobe.illustrator 0x0000000100753ffd 0x100000000 + 7684093
4 com.adobe.illustrator 0x0000000100754304 0x100000000 + 7684868
5 com.adobe.illustrator 0x00000001007556f8 0x100000000 + 7689976
6 com.adobe.illustrator 0x00000001001bccb4 0x100000000 + 1821876
7 com.adobe.illustrator 0x00000001001bc8fe 0x100000000 + 1820926
8 com.apple.CoreServices.CarbonCore 0x00007fff8a9be90b PrivateMPEntryPoint + 58
9 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 32:
0 libsystem_kernel.dylib 0x00007fff8edd4716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8c667c3b _pthread_cond_wait + 727
2 com.adobe.illustrator 0x000000010074cce5 0x100000000 + 7654629
3 com.adobe.illustrator 0x00000001001bccb4 0x100000000 + 1821876
4 com.adobe.illustrator 0x00000001001bc8fe 0x100000000 + 1820926
5 com.apple.CoreServices.CarbonCore 0x00007fff8a9be90b PrivateMPEntryPoint + 58
6 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 33:
0 libsystem_kernel.dylib 0x00007fff8edd0a56 semaphore_wait_trap + 10
1 com.adobe.illustrator 0x00000001001bcd25 0x100000000 + 1821989
2 com.adobe.illustrator 0x00000001001bc8fe 0x100000000 + 1820926
3 com.apple.CoreServices.CarbonCore 0x00007fff8a9be90b PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 34:
0 libsystem_kernel.dylib 0x00007fff8edd0a56 semaphore_wait_trap + 10
1 com.adobe.illustrator 0x00000001001bcd25 0x100000000 + 1821989
2 com.adobe.illustrator 0x00000001001bc8fe 0x100000000 + 1820926
3 com.apple.CoreServices.CarbonCore 0x00007fff8a9be90b PrivateMPEntryPoint + 58
4 libsystem_pthread.dylib 0x00007fff8c665899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff8c66572a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff8c669fc9 thread_start + 13
Thread 35:
0 com.adobe.AGM 0x0000000102f09366 AGMInitialize + 3416922
1 com.adobe.AGM 0x0000000102eff9f3 AGMInitialize + 3377639
2 com.adobe.AGM 0x0000000102f3ea35 AGMInitialize + 3635753
3 com.adobe.AGM 0x0000000102f2dbe8 AGMInitialize + 3566556
4 com.adobe.AGM 0x0000000102f490c6 AGMInitialize + 3678394
5 com.adobe.AGM 0x0000000102f3Hi,
Sorry for the delay in response.
@Jacob: Thanks for forwarding this thread.
Will it be possible for any of you to have a connect session with me. I want to debug your machines.
Please do let me know your preffered timings, I will schedule the meeting accordingly.
Regards,
Raghuveer Singh
[email protected] -
Why does my Illustrator CS6(Not Cloud) Keep crashing
It was working perectly fine today and now it crashes when I try to work on a file. I dont have maveriks I stil have mountain lion. What should I do?
Madaro,
If it only crashes with a (number of) particular file(s), there may be file corruption.
Otherwise, something else has happened, either with Illy or with other aplications. You may consider which of the step on the following list may be relevant (you may have tried/done some of them already) and see whether it helps (the following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences):
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder Other options (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Why is my Premiere Pro CS6 now suddenly crashing at start up?
I was happily working on a video project 2 weeks ago & now suddenly I can't even open any Premiere Pro project , or even start a new one, without it saying:
'Sorry, a serious error has occurred..'
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
I am no geek but I can see my Mac details say:
Macbook Pro Retina mid 2012
2.3 GHz Intel Core i7
16GB 1600 MHz DDR3
NVIDIA GeForce GT 650M 1024 MB
4 Core
OS X 10.8.5 (12F45)
Premiere Pro 6.0.5
Initially I couldn't even get it to open, so I looked up the latest Adobe Update & installed it & now it opens but as soon as I even go to the Media browser & select a clip, it gives me the above error message. It doesn't matter whether the clip is a MOV (Nikon) or MXF (Canon), it does the same.
Movie set up:
Canon XF MPEG 720p50 or DSLR 720p50
2 weeks ago, I worked with the application on my Macbbok, & the source files on a portable Seagate 1TB hard drive, & I have had issues with reading back from a portable hard drive in the past so I moved the files back to my Mac, but the problems have not changed.
I am half way through editing a video of someone's wedding!
I need to finish it.
Please help!Don't panic!
I closed down my laptop overnight & this time when I restarted, the patch must have updated properly. Apparently it needed some time to sleep!
My Premier Pro is now working! Yay! -
Illustrator CS6 clipboard doesn't paste text from other programs, stays 'frozen.'
Lion Mac Tryout version: After using Illustrator CS6 copy and paste a couple times (just after you start it up), I cannot change the clipboard.
I cannot paste common text in from anywhere. It just pastes again the text from the last time the clipboard worked. I have to restart Illustrator CS6 to get a couple more correct clipboard uses before it repeats the same paste over and over despite what I just copied externally.
I'm having to still use Illustrator CS5.5 because of this. And wonder if updating to the Cloud version will turn off my access to Illustrator CS5.5. Help!
I think I won't be able to upgrade for real if this keeps happening.I refuse to debate with anyone in literally lives in an online forum and has amassed >8,900 posts to their name (expecially at a pace of 8 posts per day, 365 days a year). Nevertheless, I stand by my previous two posts. It still can be a bug even though some experienced bug-reporting techno-masters have not seen it. And the fact remains the bug goes away for a while when you relaunch Illustrator. The problem is that it comes back at some point and none of us like the idea of perpetually relaunching Illustrator while we are working on a project in Illustrator. Furthermore, the fact some of us are seeing this bug doesn't mean there's a hidden/forgotten clipboard manager on our computers either. Some of us are also certainly no novices to Illustrator and we know of past bugs -- bugs which did not affect everyone (like the bug in Illustrator CS5 that would cause the application to crash/quit when you try to copy large graphics within Illustrator itself). It is also important to consider that Illustrator users are most often Creative Pros, not Techno-Wizards. As such they would prefer to be spared the lectures when it comes to proper protocol on bug reporting to Adobe. Posting in forums like this one is not in vain. And although proper bug reporting is important, to think Adobe (or the online media) is oblivious to forum posts is naive in the extreme.
For now, you can get around Illustrator CS6 Paste bug by drag-and-drop. Works for graphics but in most cases you can't always do that with text. But at least it is a semi-convient copy/paste-like way to move content from another app into Illustrator CS6.
I would like to add that I can COPY text or graphics within Illustrator CS6 and then Paste them in an external app just fine. The bug in CS6 seems exclusive to Copying something outside Illustrator and then PASTING it into Illustrator. So for those of you filing bug reports on this, you may wish to confirm that point and then file it as a "Can't PASTE content copied from external apps" bug.
Lastly, I'd like to point out that this thread is currently the lone place on the net that Illustrator CS6 users can Google-up any info about this Paste bug. Unsurprisingly, CS6 is so new not many people have discovered the bug yet. Even so, I have little doubt that as time goes on more and more will find this thread and seek some kind of relief, hoping to hear word about an Adobe acknowledgement the bug exists (which implies they are working on a fix). Filing a bug report is the right thing to do, no question. But I would like to encourage those of you who don't have this problem to please refrain from writing with a condenscening attitude when replying to people who have been bitten by this bug. Adobe is a big company and they don't need the help of individual guru users to defend them. Some people who experience bugs vent their distress in different ways. Sometimes it's best to just "listen" rather than brow-beat. I try to do that myself in cases where someone reports a bug that I myself have not seen. I feel their pain.
Best wishes to one and all. -
Reinstalling Adobe Illustrator CS6 (Problem)
I used the trial version of Adobe Illustrator CS6 (mac), when it expired I erased the file. When I tried to reinstall it , it didn't work. I purchased the Adobe Creative Master Collection, and aI tried to install it again, but nothing happened. I need a solution because I just got the membership and I can not use the program. A window pops up and said the" the patch is not applicable for you. Please check updates on the help menu..."
I need help ASAP. Thank youRun the Creative Suite Cleaner Tool, try again.
Mylenium -
My Illustrator CS6 is constantly crashing
My copy of Illustrator CS6 has been constantly crashing recently, and I was hoping for some guidance on how to solve it. It's been happening on my personal and work copies too, but my work information is below. It seems to b
I'm on OSX 10.9.4
Running Illustrator CS6 version 16.0.0
Crash log: Crash Log from illustrator - Pastebin.comStill crashing: New crash log - Pastebin.com
-
I have downloaded and installed Illustrator CS6 but now when i try to open it, it asks that i sign in. But when i attempt to do that, it is saying i am not connected to the internet even though i am. REally need this to work asap! any ideas???
This document from Microsoft should help. How to Configure Windows Firewall on a Single Computer - http://technet.microsoft.com/en-us/library/cc875811.aspx. You would want to set up an exception for Illustrator and the PDApp.exe. You could also just temporarily turn it off and see if the problem persists.
-
Illustrator CS6 Tryout crashes on launch, Windows 7
I can see that there are already multiple threads on this issue, but I've tried out all the options/solutions suggested and hence, I'm posting here for help. I installed Illustrator CS6 Tryout and that crashes after about 3-5 seconds. I see a popup then asking me to register or continue trial (showing me 30 days are still left). I click on Continue Trial and nothing happens (if it were part of due process, I'd have expected the disappearing Illustrator to come back).
These are the options I have already tried:
1. Uninstalled CS6, used Adobe CC Cleaner, and reinstalled (four times so far)
2. Removed the AIPrefs file and relaunched the app
Other info that might be relevant:
1. Windows Event Viewer doesn't log anything when Illustrator goes down.
2. Photoshop CS5.1 works just fine.
3. I don't have any plugins installed (because I haven't got that far)
I'm on a Windows 7 device, with 4GB RAM, and a 2.4 Ghz i5 processor.ravenlord,
You may have tried those too, but this may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up -
Illustrator CS6 crashing constantly
Maybe two of weeks ago my Illustrator CS6 started freezing and crashing every few minutes while I was working on any document (blank or artwork).
At this point, it's crashing every few minutes and sometimes even after I've just opened it. I've tried resetting the preferences with no success.
Any help would be greatly appreciated this has been extremely frustrating for me during work, thanks!Nobody can help you without proper system info and crash logs.
Mylenium -
Illustrator CS6 File Disappeared
I was working in an Illustrator CS6 file and saved it into a folder on our server. Another user tried to open it to work on it and her Illustrator CS6 hung and then crashed. Afterwards the file was missing from the folder into which it was saved and there were two PDFs that had been created. This happened to another user and both of us had to recreate all of our work on the file. Has anyone seen this happen before and know of a solution to prevent it?
Don't write or read directly to a server from Illustrator.
-
Hi, I have a MAC (version 10.10.2) and installed Creative Suite one year ago. Now I want to open the Illustrator, but it does not work. It says I should install old Java SE 6-Runtime-Version to open „Adobe Illustrator CS6“. Where can I find it? Thanks for your answer! Jana
Prompted to install Java SE 6 Runtime | Mac OS 10.9
Mylenium -
I am running CS6 on a 2014 21" IMac version 10.9.5. I have an earlier version of Illustrator on CS4. When launching the CS4 Illustrator the message says "License for this product has stopped working". What can I do to get this to work?
Mylenium,
Before downloading CS4 again, how do I uninstall the versions that are currently on my Mac?
Many thanks for your help!
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