IMac won't go past apple screen, keyboard won't connect

I cannot get my iMac to boot up past the apple screen with the loading circle. I would try booting up while holding the command and R keys or those other options, but my computer stopped working the one time my keyboard died and I had to change the batteries. Now it won't connect, and therefore will not register me holding down any keys. Are there any other options?

Restart the computer while holding down the C key. This will take several minutes to start up as it trying to start from the Install Disc. If you still cannot get it started call AppleCare immediately, the phone number is in your manual or you can
look it up here.
Roger

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NAND script and won't load past apple screen

My I phone 5 has crashed won't load past apple screen and has a list of NAND scripts can anyone help or had this happen

Standard troubleshooting...
1. Remove apps from the Recently Used (multi-tasking) list...
- From any Home Screen, double tap the home button to bring up the Recents List
- Swipe up on the app preview card to remove it from the list
- Press the home button when done.
2. Restart by pressing the sleep/lock button until you see the slider. Slide to power off. Restart by pressing the sleep/lock button until you see the Apple logo.
3. Reset by pressing the home and sleep buttons until you see the Apple logo. Takes about 5-15 secs of button holding and you won't lose any data or settings.
4. Restore with your backup.
5. Restore as new, i.e. without your backup. See how it runs with nothing synced to it. You may need to try DFU mode (Google for it).
6. If still a problem, it's likely a hardware issue.

Won't get past "Platinum screen", keyboard not recognized

Hi all,
I just built a system, haven't even loaded up the OS yet. On the first boot, the computer won't get past the screen which says "Platinum" and says "tab to switch to post" or "del to run BIOS setup." The lights don't flash on the PS/2 keyboard i hooked up (a 6 year old Compaq one). I then tried a 2-year old Dell PS/2 keyboard with the same result. Is this problem fixable? I bought this off of Newegg and there is still time to return it, if I need to. Thanks for your help in advance. Also, if this topic has been beaten to death, I'm sorry. I'm in a state of panic right now since this computer isn't even for me.

I had the same symptoms first time I tried to boot my then-new K8N Neo2 Plat. I had the advantage of having the D-bracket, which was telling me it was hanging in the memory test. I had stuck in some cheapo memory to set up the board, waiting for my good stuff to show up. Turns out the memory was not up to the task. When I stuck in the good stuff, she fired right up. What memory are you using? Are you sure you don't have the D-bracket? it looks like a PCI back-plane USB bracket, except it has 4 LEDs on it (in addition to 2 USB ports and a 1394 port).

IPhone 5 won't get past apple screen (keeps restarting)

Hello
Bought an iphone 5 just before the ios 7 release and for the last little while the phone would shut off a After a full charge when it hit approximately 97% of full charge it would shut off! Now it won't get past the apple screen and just keeps restarting over and over again.
Does anyone else have this problem with their iphone 5 and if so any solutions???
Our carrier Fido says this is an IOS 7 issue. Can anyone help
Thanks
Shep

Hey Shep77,
That definitely sounds frustrating! To completely isolate the issue, you may want to restore your iPhone in recovery mode, as outlined in this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
iPhone is unresponsive and displays the Apple Logo
Review this article: iOS: Unable to update or restore.
.The above article also has great troubleshooting steps for Power issues, you may want to run through those if restoring does not resolve your issue:
Will not turn on, will not turn on unless connected to power, or unexpected power off
- Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
- Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.
Learn about LCIs and corrosion.
- Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
- After at least 15 minutes, if:
               - The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
               - The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
               - Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
- If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
               - If the display turns on, go to step 4.
               - If the display remains black, go to next step.
- Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to
restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
- If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks,
Matt M.

Powerbook won't boot past apple screen, disk utility can't repair

Last night I applied the most recent software updates, I don't remember exactly what they were but there was a Java update, a security update, a quicktime update and an itunes update. after the required restart, my powerbook g4 won't boot past the apple icon screen.
I can't boot it into safe mode or single user mode.
I can start it up in target disk mode and transfer a handful of files/directories at a time before it hangs.
When I try to run the repair in Disk Utility against the target disk, it gets about halfway before the following:
Verify and Repair disk “Macintosh HD”
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Invalid sibling link
Volume check failed.
Error: The underlying task reported failure on exit
1 HFS volume checked
1 volume could not be repaired because of an error
the disk doesn't make any grinding or anything, just a few clicks when it tries to boot but nothing bad sounding.
Is my computer hosed? Is it worth bringing it to the genius bar?

Hi, Pat. How much time did you give DW to complete its work? Locating the data it needs to rebuild your directory can take a while — that's the step at which DW far outperforms other utilities. It digs deeper and tries harder than anything else, and that can take a long time. The longest successful DW "fix" I've seen reported here in the seven and a half years I've been participating in Apple Discussions was *14 days* of continuous work to find the necessary data and reconstruct a hard drive directory from it. That was after all other disk utilities had been tried and had failed; it was the user's last hope to save data that hadn't been backed up anywhere. If you haven't allowed DW at least a few hours to accomplish its task, give it another chance. And don't try to use the computer for anything at all while DW is working.

Ipad won't load past apple screen

My Ipad won't load or shut down. When the cover is opened the screen w/apple is there..desktop sometimes comes on, but as soon as screen is touched it returns to apple screen. I backed up the ipad with itunes on computer and attempted to restore it but it won't
restore until "find my ipad" is turned off, which I can't do since the ipad won't load the settings.
Updated to ios7 two days ago and was working okay. I'm not sure if this has something to do with the update.

Have you tried rebooting?
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

IBook G4 Startup Problem-Won't go past Apple screen

I've been using my iBook for two years with no issues...until yesterday. I'm very much a novice technical wise, so I'm going to give as much detail as I can to describe how things transpired.
It had been a while since I'd checked for software updates, so I took advantage of being at a friend's house who has Roadrunner (dialup is the only option I have where I live...very rural area) and installed an update for OSX. It seemed to install fine and prompted me to restart as usual, which I did. I stepped away for about ten minutes to let it do its thing, but when I returned, it was stuck on the Apple screen (light gray) but without the progress wheel. I let it sit for awhile, hoping it would do something, but to no avail. I powered it down, let it sit, and turned it back on...still just the apple screen. As soon as I got to work this morning I started searching through the forums to find a solution. Below are the things I've tried based on suggestions from other threads and the results, but still, I haven't successfully gotten past the Apple screen.
1) Pressing power button then holding the "apple"-opt-p-r keys simultaneously until I hear the startup chime three times. I heard the chimes, but it still goes back to Apple screen with no progress wheel.
2) Used Disk Utility from my OSX install disc to repair the disk, but no repairs were necessary.
3) Tried restarting in Safe Mode, but it just went back to the Apple and the progress wheel never appeared.
Any other suggestions would be greatly appreciated. Thanks in advance for your help!!

Hello
I have a ibook G3 and it happened to me to!! I didn't realize that it could have been software update!! Ok well my story is that I was doing my normal on my iBook( myspace, ichat and itunes) well I thought hey I havent updated in a while so I software updated it. It asked me to restart just like you and what do you know it got stuck on the gray apple screen. I reinstalled Mac os x Panther 3 times, and every time after it was done installing I would run software update and restart it just like it says. Until I reed this, well you helped me, I'm just not going to update until after the holidays when I get Tiger.They might be doing this to get us to buy Leopard. Well thanks but for you I recomend you getting a external hard drive and try to get everything you can out by starting up from classic. Sorry and... well... thanks for helping me!

Help, iPhone 5 won't get past apple screen.

My iPhone 5 will not get past the apple start up screen. Sometimes during start up the entire screen will either turn completely red or blue and that's where it stops. I need help, can this be fixed or do I need to buy a new phone??

My iPhone 5 will not get past the apple start up screen. Sometimes during start up the entire screen will either turn completely red or blue and that's where it stops. I need help, can this be fixed or do I need to buy a new phone??

Macbook 10.8.3 Won't boot past apple screen

My macbook has not been able to boot from being totally off without reinstalling OSX every time.
1. does anybody else have this problem?
2. is there a way to fix this on my current hardware without replacing stuff?
3. what is likely the problem?
4. will replacing the hard drive possibly fix this?

More details, please. You get a boot failure. You reinstall OS X. The next boot is successful. Then what?

Phone won't load past apple screen until hit a few times

32GB iphone 5, Got it day one so im sure its out of warranty so im just gonna have my 4S re activated if I cannot solve this issue. The phone has been shutting off latley sometimes because of slight shock like me dropping it, in an otterbox all its life. So to get it started again I have to connect it to a charger and hit it and try turning it on multiple times. For a couple week prior it would act like the battery was completley dead I would have to connect to a charger and it would reboot and be normal for about a day or two. Very odd question I don't expect much of an answer as to the bizzare nature of the problem. Just lookin to see if anyone has had the same problem and info would be greatly appreciated!!
Thanks,
CB

Sounds like the battery has become disconnected inside the phone if u shift it and hear a soft thud then that is the case otherwise not a clue

My iMac won't boot past grey screen and it didn't come with a os x disk

My iMac won't boot past grey screen with apple. I've tried booting in safemode but that didn't help and my iMac didn't come with a os x disk.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 10. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

IMac won't get past startup screen, no matter what. Pls help?

I just inherited a mid-2010 iMac from a friend. It hadn't been used for months, and now when it is started up, it won't get past startup screen. It shows the 'slot' looking image on the bottom of the white loadup screen, then it's just the apple symbol and the whirly thing going around forever. I've had it going for over half an hour at one point, and nothing changes. I have tried all the different reboot key combos, such as C with a startup disk in it, D for hardware test, command S for safe mode, etc. The only thing which makes any difference at all is using the T key at startup, when I do get the three-pronged white symbol floating around screen.
It is a 21 inch with 500gig, and I believe it's running Snow Leopard. They never had a problem with it before, but now after the months of disuse, it is doing this. Please, can anyone help? Thanks!

I'm not sure if a dead PRAM battery would give you these symptoms, but one possibility is that if the computer was off wall power for months, the PRAM battery, a small coin cell battery that controls certain functions, may be drained and dead.
But, in any case, try an SMC Reset. You must follow the timing for this exactly.
http://support.apple.com/kb/ht3964
And then a PRAM Reset.
Hold down Option-Cmd-P-R together at the startup chime, listen for two more chimes, total three, then release all the keys to finish booting.
You might also try a Safe Boot by holding down Shift at the startup chime. (Cmd-S isn't for Safe Boot, it's single user mode.) Give it much longer to boot than usual, but if it doesn't finish in perhaps 5 or 10 minutes, then you'll have to give up on that.

My husband(less technologically inclined than I am), decided to delete programs from our iMac, now it has a grey screen and won't get past it. If I insert the Application Install DVD, to repair the disk, will I loose all my pictures and music?

My husband(less technologically inclined than I am), decided to delete programs from our iMac, he turned it off and now it has a grey screen and won't get past it. It won't start in safe mode and when I If I insert the Application Install DVD, to repair the disk, will I loose all my pictures and music?

With a corrupt disk, the install procedure is most likely going to fail.
How old it the disk?
You might be able to reformat it to fix the problem. Of course that means you lose all of your data.
The other alternative is to get a new disk drive and put that in your Mac and install OS X
Then put the old disk drive in an enclosure and see what can be recovered from it.
Allan

New iMac is stuck on grey apple screen after restart from Migration Assistant

New iMac is stuck on grey apple screen after startup. It is a 3.4GHz Quad-core Intel Core i5 running OS 10.9.4. The problem occurred after a migration from my older 2009 iMac which is running Snow Leopard 10.6.6. When the restart occurred from Migration Assistant, the new computer will not boot up to the login screen. Disk utility did not solve problem. Followed instructions for a soft reinstall of Mavericks but that also did not solve problem. Any suggestions?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Intel iMac will not boot past gray screen

Intel iMac will not boot past gray screen
my system:
new (month old) 24" intel imac, 2.8 ghz, 4 gb ram.
running: leopard (upgraded from tiger, which was pre-installed at purchase), installed 10.5.1 update right before this huge problem occurred.
install discs on-hand: two-disc tiget set, single leopard upgrade disc.
what led to this:
i wanted to install windows using bootcamp on a 50 gb partition.
at this point i was running leopard 10.5
i followed all bootcamp instructions, printing out the guide, as well. once i got into the windows setup, i was prompted to choose a partition to install windows. unlike the bootcamp guide, which showed three partitions, one clearly labeled "bootcamp", i saw only one partition. not wanting to risk writing over my mac partition, i quit the setup and rebooted the mac os. after some googling around, i looked for firmware updates (didn't need any), and then software updates. i decided to try updating to 10.5.1.
i then ran through boot camp again, deleting my previous windows partition, creating a new one, and moving forward as before. once again, i was only shown one partition to choose from in the windows setup. i exited the setup again to reboot through the mac os, but this time, i was only given a blank gray screen.
here's what i have tried so far:
booting from a CD, holding down the C or D keys: no response (in fact, i have to restart the computer holding down the mouse button to be able to eject the CD)
booting with option key held down: gray screen
booting with option key held down with external bootable firewire drive attached: the firewire drive appears as a boot icon, and i can click on it within a five second window, but then the screen freezes after that time period, and nothing changes
booting into target mode while attached to another mac: gray screen (no firewire icon, and drive never shows up on other mac)
resetting NVRAM: i'm able to hear the boot chimes, but no difference in performance. gray screen every time
Safe boot: nothing but a gray screen
Verbose mode: gray screen
Single user mode: gray screen
Single user mode with firewire drive attached: occasionally (not every time), i am able to get the white on black terminal to show up. from here, i'm able to run fsck, but it appears to only be checking the firewire drive. i have tried several times to boot from here, and once it took me to a blue screen with movable arrow cursor, but it never went beyond this.
is there anything else left to try before taking it to apple?
any help would be greatly appreciated.
thanks,
Casey Burns
Casey Burns Illustration and Design
http://CaseyBurns.com

I'd call Apple support at this point. You'll need
to put this issue on the record.
Call U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)
The wait may be long for an agent to come on the line
so expect that and have some other stuff to do in the meantime.
If you have the applecare protection plan, I'd ask about "onsite"
service.
I like your work ! Good luck !
Slim
Message was edited by: slimpikkunz

IMac won't go past apple screen, keyboard won't connect

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