Imessage - they can receive mine, I don't receive theirs

All - I am having trouble with imessage since the new update.   I can send imessages, but don't receive the reply sent by the other person.  Has anyone experienced this problem

Call back and explain that you are not attempting to get troubleshooting support for the device, but for the iMessage service, which is related to iCloud, and they should be able to grant an exception for that.  The $19 fee is supposed to be only for troubleshooting a hardware issue, not for a service issue.
For example, you can have an iTunes account without even owning an Apple device.  I can use iTunes on my Windows PC.  There's no hardware to support, so the 90-days limitation doesn't apply.
If they refuse to offer support, then ask for a Senior Advisor.

Similar Messages

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  • IMessage - can receive but not send at all.

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    Update to the current version of iOS.
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    I just switched from an iPhone to a Galaxy 4S and I like it except for text messaging.  I can text, they can see it, but I cannot see their response if they are using an iPhone.  Can you help me with this?  What do I do please?

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    MichelleH_VZW
    Follow us on Twitter @VZWSupport

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  • Cannot send mails via IMAP but can receive mails

    HI All
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    http://technet.microsoft.com/en-us/library/aa997285(v=exchg.141).aspx
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    Mavis Huang
    TechNet Community Support

  • My children just got iPods touch. I registered them on my account so they can have acces to my I tunes Acc. Now they have all my list of contacts receive my messages have my music my pics, things that they don't want. How can I fix this.

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  • HT3529 I cannot send a text message to one specific friend when they have iMessage turned off. It should go through as a text message instead of an iMessage but they never receive it. It only happens with this one person and I can receive, but not send.

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    I do have SMS on. What else could it possibly be?

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