Import dialog won't open

I just upgraded to Lightroom 5 from Lightroom 3, and the import dialog won't open. I can select File -> Import Photos and Video..., and the menu option blinks like it was selected, but nothing else happens. Any ideas? I'm on OS X Mavericks.

I figured this out. Based on the stack trace below it looks like Lightroom tried and failed to create the ~/Movies directory, and that failure stopped the dialog from opening. In my case, ~/Movies was a symbolic link to a directory that lives on an external disk, which wasn't mounted at the time. I can work around the problem by either mounting the disk with my movies on it or removing the symbolic link. It's not ideal (I can't fit everything on one disk, and I have other software that really wants movies to be in ~/Movies and not anywhere else) but it works.
2015-01-14 20:53:22.941 Adobe Photoshop Lightroom 5[1016:507] An uncaught exception was raised
2015-01-14 20:53:22.942 Adobe Photoshop Lightroom 5[1016:507] AgPathUtils.getStandardFilePath: can't create directory at: /Users/steve/Movies
2015-01-14 20:53:22.944 Adobe Photoshop Lightroom 5[1016:507] (
     0   CoreFoundation                      0x00007fff91f0025c __exceptionPreprocess + 172
     1   libobjc.A.dylib                     0x00007fff96430e75 objc_exception_throw + 43
     2   CoreFoundation                      0x00007fff91effe09 -[NSException raise] + 9
     3   AgKernel                            0x0000000102236722 AgTransitQueue_enqueueToQueue + 3966
     4   AgKernel                            0x000000010223a2bc AgExceptions_setThrowHook + 226
     5   AgKernel                            0x000000010221e4df lua_gethalts + 523
     6   AgKernel                            0x0000000102217229 lua_error + 9
     7   AgKernel                            0x000000010221ec07 lua_gethalts + 2355
     8   AgKernel                            0x000000010222d123 luaopen_table + 7327
     9   AgKernel                            0x000000010221eeda lua_gethalts + 3078
     10  AgKernel                            0x0000000102216f31 lua_call + 36
     11  AgUI                                0x0000000102286ea4 AgCommand_performCommandID + 85
     12  AppKit                              0x00007fff909f3260 -[NSApplication sendAction:to:from:] + 327
     13  AppKit                              0x00007fff90a0e1c8 -[NSMenuItem _corePerformAction] + 394
     14  AppKit                              0x00007fff90a0df04 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 117
     15  AppKit                              0x00007fff90a5d40d -[NSMenu _internalPerformActionForItemAtIndex:] + 35
     16  AppKit                              0x00007fff90a5d289 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 104
     17  AppKit                              0x00007fff90a03ff6 NSSLMMenuEventHandler + 716
     18  HIToolbox                           0x00007fff967721d4 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 892
     19  HIToolbox                           0x00007fff96771787 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 385
     20  HIToolbox                           0x00007fff96785880 SendEventToEventTarget + 40
     21  HIToolbox                           0x00007fff967bb640 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 420
     22  HIToolbox                           0x00007fff967ee228 SendMenuCommandWithContextAndModifiers + 59
     23  HIToolbox                           0x00007fff967ee1d0 SendMenuItemSelectedEvent + 178
     24  HIToolbox                           0x00007fff967ee0af _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 94
     25  HIToolbox                           0x00007fff967f6085 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 718
     26  HIToolbox                           0x00007fff967f5cb1 _HandleMenuSelection2 + 446
     27  AppKit                              0x00007fff9097662c _NSHandleCarbonMenuEvent + 284
     28  AppKit                              0x00007fff907d552e _DPSNextEvent + 2170
     29  AppKit                              0x00007fff907d489b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
     30  AppKit                              0x00007fff907c899c -[NSApplication run] + 553
     31  AppKit                              0x00007fff907b3783 NSApplicationMain + 940
     32  Adobe Photoshop Lightroom 5         0x00000001021fa4c3 main + 1107
     33  Adobe Photoshop Lightroom 5         0x00000001021fa068 start + 52

Similar Messages

  • Imported PDF won't open because it has no forms to fill but it does

    imported PDF won't open because it has no forms to fill but it does

    Can you send the PDF form you are trying to import to [email protected] so we can take a look at it.
    Thanks,
    Randy

  • Autoplay dialog won't open when I plug in my iPod Touch 4th gen

    Hello!
    I need to take my iPod into be fixed because it has a cracked screen and I'm trying to import my photos onto my laptop (Windows 7) but when I plug my iPod in nothing happens except the iTunes window pops up. I went into Autoplay and made sure that the setting said "Ask me every time" and then I restarted my laptop but that hasn't helped!
    The iPod won't show up in Windows underneath computer.
    I then went into accessories and right-clicked "command prompt" and typed in shellhwdetection and I restarted my laptop again but that hasn't helped either!
    Any suggestions/ideas will be greatly appreciated!

    If you manually open iTunes does the iTunes see the iPod?
    Have you synced with this computer before?
    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or                     
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • Lightroom won't open Import dialog box

    Lightroom was working fine, but recently started locking up as soon as I click on import to bring up the import dialog box.  Other than that, lightroom appears to be running fine and zippy, but as soon as I click the button or go through file menu it freezes.  I'm running Windows 7 Home Premium 64bit on a Core i7 with 8 GB of ram.  Things I have tried are below:
    Restoring Windows to before last critical update.
    Uninstalling Antivirus SW
    Uninstalling and Reinstalling Lightroom (reinstall was fresh from Creative Cloud to make sure it was the most recent version)
    Creating a new catalog
    Updating HW drivers
    Tried with cards/reader/usb devices in and out
      Any ideas because my next step is to format the HD and try a fresh install of windows and everything else?
    Thanks,
    Matt

    Resetting (or 'Trashing') the Lightroom Preferences file - Lightroom Forums
    I do not see where you have tried to reset your preferences file. That is much quicker than a reformat:

  • My iTunes music has disappeared...and when I tried to import it once again from my CD's it would not accept my music...it seemed to remain stuck...and now when I click on the iTunes icon...it won't open up for me...

    Hello, I sure hope someone can help me. My itunes music has ALL disappeared....and when I tried to replace it {I guess it's known as import it from my CD} it seemed to remain forever on 0.02 and would not move on to the other song....I became frustrated....and ejected the CD....and got a pop up window telling me pretty much that this was a no-no....anyway...I clicked on my itune icon to open it up and start with another CD to import music....well now my icon won't open and everytime I click on it to open I get a pop up window from Apple...asking if it is ok to make changes....I click yes...and nothing happens....I also tried to see the compalibility and it is now telling me it is not combatiable......well it was yesterday and the day before...and even a few minutes ago...when I was able to open it once....What does this mean? I just had my computer cleaned out.....could it have been something they did? Do I have to uninstall it and reinstall it?? Also when I first opened itunes....I got a pop up window saying something to the effect...that I had 2 itunes and was only allowed 1....and did I wish to transfer my purchases....and I can't remember what else it said....I chose transfer....and those were the only songs I could find on my itunes before it wouldn't let me open it again.....Can someone help PLEASE.....newbie here

    You can't activate any GSM iPhone without a valid sim card installed in the phone.
    So, yes, you need to get a sim card.

  • My Images won't open in Photoshop CS5 when I click on Edit in Lightroom - even though this option has been selected?  To edit in Photoshop I have to export image from Lightroom then import into Photoshop.  I have other programmes such as NIK and if I wish

    My Images won't open in Photoshop CS5 when I click on Edit in Lightroom - even though this option has been selected?  To edit in Photoshop I have to export image from Lightroom then import into Photoshop.  I have other programmes such as NIK and if I wish to edit in these everything works fine.

    Same here. I've never had trouble with this function before.
    It opens the Photoshop application with all the menus/windows, but it never opens the actual image I chose to work on.
    I'm on a Mac, using OS X Yosemite, 10.10.1  Lightroom is version 5.7  Photoshop is CS5, version 12.0.4
    FWIW, I also can't automate>Photomerge ... . Makes me think Photoshop, not Lightroom, is all wacky. I tried dumping PS preferences

  • Hi, I was importing pictures into iPhoto from my sd card and suddenly iPhoto quit.  Now it just won't open.  When I click on the iphoto icon in the dock, nothing happens!  Does anyone have a solution to this problem please?

    Hi, I was importing pictures into iPhoto from my sd card and suddenly iPhoto quit.  Now it just won't open.  When I click on the iphoto icon in the dock, nothing happens!  Does anyone have a solution to this problem please?

    As a test launch iPhoto with the Option key held down and create a new, test library.  Import some photos and test to see if the same problem persists. Does it?
    If it does then your current library has been damaged and should be repaired: apply the two fixes below in order as needed:
    Fix #1
    Launch iPhoto with the Command+Option keys held down and rebuild the library.
    Since only one option can be run at a time start
    with Option #4 and then #1 as needed.
    Fix #2
    Using iPhoto Library Manager  to Rebuild Your iPhoto Library
    1 - download iPhoto Library Manager and launch.
    2 - click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
    3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option.
    4 - In the next  window name the new library and select the location you want it to be placed.
    5 - Click on the Create button.
    Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments.  However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
    OT

  • Print Dialog Box won't Open

    My husband has an Intel Mac Mini that has issues. He can't open the print dialog box from any application--Mail, Firefox, Quickbooks, Word, etc. He can't print anything at all because the dialog box won't open when selecting <file> and <print> or clicking the print icon if there is one in that application. I deleted the printers and reinstalled the drivers...nothing. I upgraded from OS 10.7 to 10.8...again nothing. I zapped the pram...still nothing. I've been using Macs for 15 years and this issue has got me stumped. Any suggestions?

    I was unable to find the SavedData file.  I am running Windows 7 and there seems to be two files there /Roaming/Adobe/InDesign and /Roaming/Adobe/AdobeInDesing5.5 and neither one has a clear file name "InDesign SavedData" for me to remove.  I think I found the "InDesign Debaults" under the /Roaming/Adobe/InDesign/version7.5/en_US/InDesignDefaults.  Is that one it?

  • I went to import special characters in imovie '11 and now the character window comes up on every application, yet won't open in iMovie at all, it flashes across every screen on each key/mouse click

    I went to import special characters in imovie '11 and now the character window comes up on every application, yet won't open in iMovie at all, it flashes across every screen on each key/mouse click, stops the other software from running, and won't shut off, ever.

    Try trashing the .plist in Home/Library/Preferences which has CharacterPalette in its name.

  • After updating to yosemite my mail will not import my mailboxes so it won't open mail at all HELP please

    after updating to yosemite my mail will not import my mailboxes so it won't open mail at all HELP please

    I have the same problem. The mail app doesn't work properly. Either cannot connected to the server or fail to connect. But the network is totally find and work well as i can open website.
    Another problem is sync to the software, like Evernote, nustore,  fail to connect to the server, cannot sync anymore.

  • Import Dialog not opening when Camera Card inserted

    Have set this option in LR2 preferences. However as I also have PS Elements 6 this loader opens instead. Have set auto play for the card reader to open LR to no avail. Have tried re-installing LR no change. Using Windows XP.
    Alan

    Lee, I to have just discovered that the import dialog does not pop up. The help says it is supposed to work that way so I thought I had some kind of problem. Are you saying the help is wrong and it has been changed. Not documented?
    I am also on Windows XP, SP2 and I cannot figure out how to make auto import work. Is there some set up that may not be documented on how to do this?
    I mean I can always go file>import from disk or file>import from device but I was surprised to find the import dialog not pop up when a card is inserted. The check box is there in preferences>import to suggest along with help menu, that it should work.
    Appreciate any feedback.

  • I have LR5.7 and it won't open import dialogue when memory card inserted, but I have clicked checkbox in Edit - Preferences

    I have LR 5.7 and it won't open 'import dialogue' when I insert a memory card, but I have clicked the checkbox in Edit - Prerences.

    Have you closed and restarted Lightroom since you checked that box?

  • My Most important Lightroom CS5.5 Catalog won't open

    My Most important Lightroom CS5.5 Catalog won't open. I guess it didn't shut down properly. I called support and was not allowed to speak with technical support. I have hundreds of hours of work which are lost if I cannot open it. The error says: "Unexpected error opening catalog. The catalog could not be opened due to an unexpected error." Please help. Please.

    Hal
    I am getting the same error.
    I am new to LightRoom but already have some "important" photos edited and catalog in LR.  I do not have a catalog with a .lock extension but rather an "unexpected error" as above.  I tried your suggestion but was unable to open any of the three backup catalog files I have.  (I did rename the existing .lrcat before I copied a new lrcat file to the default directory. 
    I would appreciate any other suggestions you might have.  I can not even open LR with this error.  How do I create a new catalog?  The button "Create a New Catalog" take me to a folder but does not seem to create necessary file.

  • Lightroom 5.0 fails to automatically open import dialog when memory card inserted

    Lightroom 5.0 fails to detect memory card and open import dialog. This has always worked fine in Lightroom 4, 3,and 2.  Same cards, same camera, same iMac using OS X 10.8.4. Manual importing works OK, card is detected just fine.

    I have tested Lightroom 4 and Lightroom 5 on Mac OSx 10.9.4 and find no difference in behavior.
    If you have correctly set Image Capture to auto-launch Lightroom on insertion of card and you have set Lightroom to launch the Import dialog upon insertion of card, this is expected behavior:
    1. If Lightroom is not open open, inserting a Memory Card will launch Lightroom without opening the Import Dialog
    2. If Lightroom is open already, inserting a Memory Card will open the Import Dialog.
    I can find no combination of settings in Lightroom 4 or 5 that allow you to, with Lightroom closed, insert a card and have Lightroom launch and open the Import dialog. I would sure love to see someone produce a screen vid capture of Lightroom 4 opening by itself and launching an import dialog upon card insertion with no user intervention.

  • Import Dialog will not auto open - Lightroom 4.1

    Since I upgraded to Lightroom 4.1 from 3 the Import Dialog screen will not auto open when I insert a memory Cart to my Imac. 
    I have the correct box ticked in the preferences.

    I have performed all of the above and I still can't get Lightroom 4.2 to open to the Import screen when inserting a memory card. If LR is already open and then a card is inserted...yes the Import screen opens. If LR is 'Quit' (closed) and a card is then connected Lightroom opens to the Library, but not the Import screen. I have also tried to delete the preferences files and restart, but I'm unsuccessful with multiple tries there too.Running a Macbook Pro 10.6.8. Lightroom 4 opens as desired—connect card via card reader, LR launches and opens to the Import screen—on my iMac 10.7.4.
    LR 4.2 Build 850741
    Chrlz_B

Maybe you are looking for