Impossible to connect wifi printer laserjet 100 using a livebox play

Bonjour,
Impossible d'installer l'imprimante en WIFI depuis que
je suis passé de la NeufBox(SFR) à la LiveBox Play(Orange).
Sur la LiveBox Play: Wifi Avancé(réglages par défaut):
diffuser SSID
WPA/WPA2 mixed
Générer un code PIN WPS désactivé
WiFi protected Setup "Activé"
Filtrage Mac Désactivé
Sur HP LaseJET 100 pro:
Impossible installer wifi avec:
Appui sur WiFi bleu (quelques secondes) clignote + appui sur WPS Push Button sur Box
Configuration wifi-> Appui PushButton Box-> OK
--> échec connexion
Sur PC:
Installation imprimante WiFi avec HPSmartInstall! Connexion trop longue->annuler
ajout imprimante->ajouter 1 imprimant bluetooth, sans fil ou réseau détectable
ne donne rien (Périphériques introuvables..)
Sur imprimante HP, si réseau wifi activé bouton wifi reste clignotant(quand c'est OK il est fixe).
Une idée ou une piste? Je n'ai rien trouvé sur Internet.
Cordialement.
This question was solved.
View Solution.

Hi @sumo84 ,
Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: 惠普个人客户支持论坛
Korean: HP 지식커뮤니티
Thank you for your understanding
I work for HP. However I speak only for myself, not for HP nor anyone else

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Hi SMARTYN89,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this by clicking here.
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I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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Hi @Up205,
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HP LaserJet Pro 100 color MFP M175nw Drivers.
Check to make sure Bidirectional Support is Enabled.
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You might have to restart the computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi @sp2014 ,
I see by your post that you had to reconfigure the router and now the printer won't connect back to the wireless network. I will certainly do my best to help you.
Restore the printer's network defaults.
Touch the Setup button. (wrench)
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Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi yarzig
I understand you are unable to setup the wireless on the printer.
Make sure the computer is on the right network.
Disconnect the ethernet cable from the printer.
Restore the printer defaults.
On the printer select the setup button, right arrow to service menu, ok, right arrow to restore defaults, ok.
Print a configuration report to make sure there is no IP address and your network name. (SSID)
Go to the setup button (wrench) on the printer, right arrow to reports, select config report.
Now connect the ethernet cable from the printer to the router.
Wait about 1 minute and print the configuration page to get the IP address.
If you have a valid IP address for the printer try and access the embedded web server.
Type the IP address into internet explorer address bar.
If it loads the printer's network page then the printer is on the network.
Now we can setup the wireless connection.
Click on the Networking Tab, on the left select wireless, fill out the information. Apply the settings, once you get a reply back then disconnect the ethernet cable from the printer.
Should get a solid blue light on the printer.
Now run the add printer wizard.
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Make sure the printer is online.
Test the wireless and see if you can now print.
If you require further assistance please provide the following so I can assist you
better.
What operating system are you using?
Here is a document to check your operating system for Windows.
Is this a laptop or desktop?
Is the computer wireless or hardwired to the router?
What network setup do you have? (Modem/router/2 routers/booster/airport/switch)
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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