Impossible to export after renewing subscription

Hello, We have renewed our subscription ADOBE PDF EXPORT on 03/28/2014. But we still do not get to export our document. We are well connected but the "convert" button remains grayed out. Thank you for your help.

Mac Spinning Wheel https://forums.adobe.com/message/5470608
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

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After purchasing the Auto-Renewable subscription, the latest issue did not become available for download/reading. Please see below for the steps to reproduce the issue:
1. Launch app
2. Tap Subscribe
3. Select any of the options for subscribe, for example, 3-month subscription as shown in the screenshot 0496
4. Go through In App Purchase
5. After going through the In App Purchase, app updates the library
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Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
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go to support and start a chat.. They will sort you out quickly. Actually, it works quite nice with support-chat.
Not always a native english speaker (The Chat Agent) and a small amount of lingual misunderstandings here and there but all in all,
the agent was able to sort me out after 30 minutes of chatting...
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Diagnostics:
Give you an indication whether it's this problem. Some or all may apply:
Log shows all kinds of dovecot errors. e.g.
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SSPR registration and reset started to fail after renewing the certificates

Hi,
On our FIM 2010 R2 environment (version 4.1.3599.0), after renewing the certificates used on FIM Service/Portal and Password Reset/Registration servers two days back, both the password registration and reset no longer work but instead fails on the last
step of the process. So for example when user browse to https://passwordreset.domain.com and fills in their domain\username and click next, FIM will send a security code (SMS OTP) to user´s mobile phone and once user then fills in code and click Next, the
Communication error 3008 is shown to user. Same happens in the last step of the registration where user reviews that the mobile number is correct before clicking finally next. Once clicked the same error as is with Reset portal is shown to user.
Other changes than renewing the certificates have not been done to the environment after it was working last time two days ago. Synchronization of users/groups create in FIM Portal works normally towards AD.
All servers within FIM environment are on same domain and subnet and firewall is off on all servers.
The following error message as an example is recorded on FIM app log on either of the SSPR servers (two in NLB):
The error page was displayed to the user.
Details:
Title: Communication Error
Message: An error has occurred. Please try again, and if the problem persists, contact your help desk or system administrator. (Error 3008)
Source:
Attributes:
Details: Microsoft.IdentityManagement.CredentialManagement.Portal.Exceptions.GenericCommunicationException: An error occurred while receiving the HTTP response to http://fimservice.domain.com:5726/ResourceManagementService/SecurityTokenService/Registration.
This could be due to the service endpoint binding not using the HTTP protocol. This could also be due to an HTTP request context being aborted by the server (possibly due to the service shutting down). See server logs for more details. ---> System.ServiceModel.CommunicationException:
An error occurred while receiving the HTTP response to http://fimservice.domain.com:5726/ResourceManagementService/SecurityTokenService/Registration. This could be due to the service endpoint binding not using the HTTP protocol. This could also be due to an
HTTP request context being aborted by the server (possibly due to the service shutting down). See server logs for more details. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive. ---> System.IO.IOException:
Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
The following error message as an example is recorded on FIM app log on either of the FIM Service/Portal servers (two in NLB):
Microsoft.ResourceManagement.Service: System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.ResourceManagement.WebServices.SecurityTokenService.TokenIssuer.IssueSecurityToken(Message requestMessage, Object request, Claim[] claims)
at Microsoft.ResourceManagement.WebServices.SecurityTokenService.Challenger.IssueAuthenticationChallenge(Message requestMessage, Object requestBody, Nullable`1 requestContext, UniqueIdentifier authenticationProcessIdentifier, List`1 accumulatedClaims,
Nullable`1& currentWorkflowInstanceIdentifier, AuthenticationChallengeType[]& currentChallenges)
at Microsoft.ResourceManagement.WebServices.SecurityTokenService.ProcessRequest(Message requestMessage, Object requestBody)
at Microsoft.ResourceManagement.WebServices.SecurityTokenService.RequestSecurityTokenResponse(Message requestMessage)
Both http://fimservice.domain.com:5726 or http://fimservice.domain.com:5725 can be accessed ok using web browser from the SSPR servers. The url of http://fimservice.domain.com:5726/ResourceManagementService/SecurityTokenService/Registration gives http 400 bad
request which is ok.
At least the following fixes provided on urls below have been tried out or were in place already but did not fix the issue:
http://social.technet.microsoft.com/wiki/contents/articles/24629.fim-troubleshooting-sspr-registration-error-3008-an-error-occurred-while-receiving-the-http-response.aspx
https://social.technet.microsoft.com/Forums/en-US/ae16496e-413a-45b7-a0d1-b39652c6478a/fim-password-registration-portal-error-3008-communication-error?forum=ilm2 (we have exactly the same three errors on FIM app log as mentioned in this post)
https://social.technet.microsoft.com/Forums/en-US/aa14cff7-6b93-4413-8c75-737dd08bd25f/error-when-resetting-password-on-sspr?forum=ilm2
https://social.technet.microsoft.com/Forums/en-US/aab6d5ef-667a-4ea9-876d-415c56852da9/sspr-password-reset-failure?forum=ilm2 (no such lines on FIMService config files)
Can anyone help us with this and provide some tips what to check next on the environment? As the most weird thing here is that everything was working just fine before the certificates were renewed on all servers and no other changes were done on the environment.
-Pappa75

Hi,
Have you Stop-Start the FIM Service? If not then try this after performing this step. Also, there may be a possibility that the service won't be able to start if there is issue with the certificate.
The SSPR issue is related to certificate only, which might have some missmatch in the thumbprint value or some other problem.
If there is a problem with thumbprint of certificate, then you might see error in the Event Viewer and which can be resolved by making the certificate's thumbprint same within registry.
Regards,
Manuj Khurana

Impossible to export after renewing subscription

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