Impossible To Reach Anyone By E-mail or Telephone With A Question .

Question

I was going to purchase the Zen Vision M 30 GB MP3 Player until I realized just how difficult it was to get through to these people with a simple question such as "How much is a replacement battery for the Zen M and what is the item number so this can be bought. There was no possible way to email them with this question unless you already purchased a model of some sort, and no -800 number to speak of. If it's this difficult to find out about a battery, what is it like when you need to reach customer service about a problem if by some chance you have one. I'm a little turned off with how customer service avoids answering the question one on one, but they would rather give you trouble shooting ste
ps.
I'm very turned off by this and was wondering if anyone had the same problems before I throw 300.00 away on a Zen M MP3 player. Donny
PS they don't even have a replacement battery listed for this Item and yet they sell the MP3 players themselves. Doesn't make any sense to me.

Answer 1

I must add though that it is still nigh-on impossible to get hold of anybody if you do have a problem - you can only phone them if within your st 60 days of warranty, they will only answer e-mails once you've given them your model serial number (and a whole host of other information) and they have satisfied themselves it's still in warranty [and even then it will often be a week between replies] and once it's out of warranty - well.... forget it! Hell will probably freeze over before you actually manage to get some reasonable kind of customer service short of you going to one of their centers and just sit, wait and glare until they deign to look at your unit (as I have had to resort to in the past)!
The only upside is they are generally quite good and I haven't had too many problems with my trusty (if now rather antique!) 60GB Zen Xtra.
Hope this provides some enlightenment to your decision on whether or not to get the unit!