In India Nokia is totally irresponsible.

Question

I have seen many threads here complaining about working behavior of India Nokia (every body in Nokia e.g. Service Center, Nokia Main office and Web-Site responses), Is there is any general body who controls this Indian irresponsible people to make them answerable to grievances many people have along with my misery.
My misery start on 14th May 2007, when I downloaded software upgrade for my Nokia 6270 in Delhi, India (bought the original set from Egypt with bill and warranty of African continent on 23rd May 2006). The software warned me about severe consequences if it looses connection in between transfer. I took the risk as Nokia had made it public to upgrade own your own at their web site. Break was unavoidable and it happened. First my phone hanged and after trying to shut down and restart there was no response at all, looked like complete blackout without any screen response.
On 16th May approached Nokia's service center at Preet Vihar, Delhi for repair. After waiting for almost more an hour service people tolled me that they are going to register the phone as brought dead even my insisting of writing software dead. They took out the batter and SIM card and handed over to me along with Job sheet Number: 1101086322 dt 16/05/2007 with expected return date: 19/05/2007. Response on 19th was further two days and there after they tolled me the system had been sent to head office (Green Park, Delhi) with ten days return back commitment.
Approached them on 14th June 2007, the answer I got back was "Mother board is damaged". At the same instant after taking my mobile from them I tried to check the current status of the set I installed my battery, after which to my surprise with in one minute mobile went hot boiling as if something was shorted inside, now for sure I knew that my mobile is no worth to me. My first question to them was if this mobile is heating up at this moment why it was not heated up during discussion before preparing Job sheet (which generally takes five to ten minutes) and on Job sheet nowhere it is mentioned mobile heat up problem. Again to my surprise they tolled me gray market sets behave like this after seeing Made in Germany stamp on my set, as these sets are not available in India.
I took back my Job sheet leaving my mobile with the service center then and there. On the Net cross-checked my Job sheet status and again the site reflected no such Job sheet number exists, Made a web site complaint on Nokia India website on 14th June 2007, with second reminder on 16th June 2007.
Till today 17th July 2007 there is no trace of any mail from Nokia or from Service Center and again no sign of Job sheet number status on web site at http://www.namscareonline.com/scripts/JobsheetStatus.aspx.
Lost all hope of my mobile and still searching for some one in Nokia, who can understand that investing hard earned money in these phones with no support do feel terrible. I have all the proofs of my buying of this mobile in original and Job sheet if some one requires them to enquire further.

Answer 1

Everybody above is true here.
Though Nokia has inflicted no pains to me directly but I've visited their service centers sometimes and have found that they leave no opportunity to fool simple villagers and aer almost equal to conmen.
Some of them have openend their selling points (in my city, Bathinda, I've seen it)-- even within the service center building-- and keep inventing new ways to fleece the customers.
Not every Indian knows how to deal with these issues on internet. And these poor people can no nothing but keep yelling in those service centers.
And, in the end, they HAVE TO compromise with whatever service center guys tell them.
YES.. WHATEVER.
Even, many times the devices get newer faults than the customer came originally with.
Moreover, these service center guys feel it very good if the people- boys, girls- keep waiting on them while they keep laughing with each other.
I always wonder, why, after making such good sets, Nokia doesn't pay attention to ground realities of its after sales service!!!
Edit: But in the end, I do believe Nokia listens to people [may be only those are listened who start crying in public]
Message Edited by zopfan on 18-Sep-2008 07:34 PM
Message Edited by zopfan on 18-Sep-2008 07:35 PM
Message Edited by zopfan on 18-Sep-2008 07:39 PM
Wish#1: MP3 Tag Editor capable of editing ratings.
Wish#2: Android type Video player, highly efficient player capable of playing all formats.
Wish#3: Without Google Maps (and products), no gadget is worth keeping.