Incident resolved not updated status in report or database dw

Hi,
There is an incident with status resolved in sm console. Looking in history tab it show all steps finishing in resolving incident. But when I run a report incident details, the status of incident is active. Looking in database dwdamart, all information about
resolution are empty,with null value.
Incidents opened and resolved after this incident are normal. Incidents resolved are resolved in console and report(dw).
Tks.
Vitor Cesar

Problem resolved.
First I unregister and register dw again.
After that, I changed one value in incident from resolved to closed incident and waiting jobs run.
I don't know what resolved this issue...but now is normal.
Vitor Cesar

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