Inconsistencies E-mailing Results

Hello, all:
I'm exploring the eLearning capabilities of Captivate 3.0,
and I'm having trouble with reporting. I'm trying to simply e-mail
the quiz results and interactions to myself either in the body of
the message or as an attachment. I've found that there are three
locations to enter an e-mail adress: Quiz Preferences, Pass/Fail
Preferences, and PENS preferences.
If I select the e-mail the results radio button in the Quiz
Preferences dialog and enter my e-mail address, I see a button on
my final slide that I get to label, apparently, via the Review Area
preferences dialog. Something to the effect of Send Email. If I
select e-mail as the action to take when the quiz is passed and/or
failed, and specify my e-mail adress in the field, that seems to be
triggered by the continue button on the final slide.
I don't understand how these two are different, and the Send
Email button seems to behave inconsistently. Sometimes I am able to
generate a results email, and other times I am not. Sometimes it
has interaction data and sometimes it does not. The interaction
data never seems to be comprehensive, either.
And every time I click the continue button, I get a blank
email. I've tried tweaking and altering all sorts of settings, but
the results are the same. Can anyone give me any insight into this
functionality? Adobe's documentation seems pretty sparse on the
subject . . .
Additional questions:
I cannot move slides beyond the final slide that contains the
results. Is this intended behavior? If so, why have a continue
button? Why can't I delete the continue button?
Does anyone know what LMS solutions offer PENS support? I'm
having trouble researching this topic. I can locate information on
various open-source and proprietary solutions, but no details on
PENS.
Thanks for any help anyone can give me on this subject.
Heath

Hi Heath,
Unfortunately, the e-mail results option is pretty much a
dead end. It is extremely unreliable due to modern browser/OS
security restrictions and is completely reliant on how the
individual user's machine is configured.
The user must have a dedicated e-mail client, that is
registered with Windows as the "default e-mail application" and
even then some e-mail apps seem to behave better than others. Plus,
depending on the user's browser and that browser's security
settings, the e-mail may never even get passed to the e-mail
client. It's a real mess.
Based on a scan of these forums, your experience is
absolutely in line with what many other people are reporting and as
such I wouldn't ever rely on the e-mail option for production work.
As to the Quiz Summary slide issue, what you're seeing may be
related to the fact that the Summary slide must always come after
the last scored interaction. Make sure that the slides you're
trying to add after the Summary do not have reporting/scoring
turned on for any of the interactions and Captivate should behave.
PENS doesn't seem to be really well supported as yet. I think
Pathlore supports it, but I haven't heard of any other LMS products
that do. Hopefully some other folks will have more on this issue.
Regards,
John

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