InCopy suddenly fails to open InDesign file

I'm a designer working on my first book project using the InDesign/InCopy workflow, using Dropbox as our server. I share my .indd file (Mac) with one offsite editor who uses InCopy for the PC.
We've been working without a glitch for about two months. Yesterday, my editor told me she couldn't get in to the .indd file from Dropbox--InCopy just crashes, and she gets this message:
“InCopy.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to us. . . ."
She was also getting a red X icon next to the shared folder where we store the .indd file. At this point, we discovered that we were over our free Dropbox limit of 2GB, so we both upgraded to 50GB of storage. Though the red X is gone now that we're both upgraded, InCopy still crashes every time she tries to open the file, even though she can open another (smaller and newer) .indd file I posted for her yesterday.
I'm having no problems with the .indd file so it's difficult to know what the problem is from my end.
She checked her hard drive space and still has 181GB free, so I don't think it's a Dropbox cache issue. But it seems odd that her inability to open the file coincided with us reaching our Dropbox limits, even though that should have been resolved once we both upgraded.
Any ideas for how we can get this to work again?

Why would one of your editors receive a message about "Adobe InDesign is missing required files, please reinstall"? Aren't they using InCopy (not InDesign)?
Re the InCopy crashes, it sounds like the INDD file might be damaged. You can test this by having the InDesign user create a new test document and export one story to the workflow. See if the InCopy user can open that INDD file over the network, check out the test story, make a change, save it, check it back in, and then the InDesign user update the story on their end.
AM

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