Incorrect cancellation reporting

Earlier today I cancelled my membership of the Photoshop Photography Program.
I then received an email stating "Since we were unable to bill the payment method on file, your subscription to Creative Cloud has expired and we have deactivated the paid features on your account."
There was nothing wrong with my payment method on file, I simply cancelled my membership as it wasn't right for me for numerous reasons (subscription model, unknown future prices, Behance not properly integrated with Lightroom etc).
So are Adobe trying to manipulate cancellation figures by recording them as "unable to bill the payment method on file".
I have tried to contact Adobe via chat with no success. In fact the chat window even reverted to "start chat" after 15 minutes of waiting. I haven't been able to find a telephone number to call.
Having purchased several versions of Photoshop and Lightroom over the last 7 years, I am very disappointed by Adobe's change to a subsciption model but even more disappointed by their current level of customer service.
Is anyone else looking for alternatives like me?

Hi meyermonk,
I do understand that you have received the e-mail but the refund was not due to the fact that was stated as"Since we were unable to bill the payment method on file, your subscription to Creative Cloud has expired and we have deactivated the paid features on your account"
I just wanted to reassure you that we apologize for the content of the mail.
Regards,
Rajshree

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A way to cancel Report inappropriate content and IMs.

Is there a way to cancel Report inappropriate content and IMs?
For example, I went Report inappropriate content, then reported the issue. After reporting the issue, I realized that the post was recenly mergered into an existing thread.
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If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.
Solved!
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There isn't any way to cancel it once it's submitted. Just send a PM to any of the moderators that you realized your mistake afterwards so we're not scratching our heads.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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Incorrect cancellation reporting

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