InDesign / InCopy CS3 - won't load software but appears in task mgr

We are going through a computer upgrade and am trying to install Adobe CS3 InCopy and InDesign on these new machines.
We purchased HP 6005 Pro PC's with AMD Athlon II processors and are running Windows XP operating system.
Installing both pieces of software goes though fine.  But when you try to turn on the programs, nothing happens.  Nothing loads on the screen.  The only thing shows that the software is running is in the Task Manager.
We have plenty of memory, plenty of hard drive space.  But we can't figure out why the software won't load onto our screens.  After extensive research online, the only thing we can find is that there could be a driver incompatibility.  Nothing conclusive on whether our processors are incompatible either.
Does anyone have any insight on the issue?

This is symptomatic of a dialog open behind other windows or off-screen that is waiting for your response. It used to happen fairly often with multiple monitors, especially flat screens not running at native resolution.
Make sure you run the updater and patch to the last release, and then search this forum for "multiple monitors" and you should find a tremendous amount of discussion and a lot of things to try to correct it, including opeing a dialog in Photoshop and resizing it, and using the arrow keys to try to bring the dialog into the viewing area.
Use the special search widget on the topics page, not the general "search forums" box on the top of every page.

Similar Messages

  • InCopy / InDesign CS3 - won't load software but appears in task mgr

    We are going through a computer upgrade and am trying to install Adobe CS3 InCopy and InDesign on these new machines.
    We purchased HP 6005 Pro PC's with AMD Athlon II processors and are running Windows XP operating system.
    Installing both pieces of software goes though fine.  But when you try to turn on the programs, nothing happens.  Nothing loads on the screen.  The only thing shows that the software is running is in the Task Manager.
    We have plenty of memory, plenty of hard drive space.  But we can't figure out why the software won't load onto our screens.  After extensive research online, the only thing we can find is that there could be a driver incompatibility.  Nothing conclusive on whether our processors are incompatible either.
    Does anyone have any insight on the issue?

    We are installing and using the software under the administrator logins.
    My main concern is that we purchased computers that have a processor that is incompatible with Adobe InCopy/InDesign CS3.   We purchased two types of PC's, some with AMD Atholon II processors and some with Intel Core2 vpro processors.  InDesign/Incopy CS3 were going to go on the Intel's (more power computer) and the InCopy was going to only go on the AMD's.
    Prior to receiving the CS3 versions of the software, I hadn't been aware that was the version we were being assigned by our corporate office.  After looking at the requirements of CS3 on the adobe site, it only mentions Intel Processors as basic requirements.
    (We purchasd the computers with AMD's to save some money....the users requiring InCopy didn't need "as much computer" as the InDesign users).
    Could the processor be the problem?

  • Can't read or write some files, internet is failing, youtube won't load, software I tried to install was in Slovenian, not dutch or english like in my systempreferences settings, pictures and files won't preview with spacebar, etc. Malware?

    Specs:
    iMac 10.8.5
    3,4 GHz Intel Core i7
    32 GB 1600 MHz DDR3
    Can't read or write some files, internet is failing, youtube won't load, security software I tried to install was in Slovenian, not dutch or english like in my systempreferences settings, pictures and files won't preview with spacebar and are randomly corrupted, when I entered something in the Youtube searchbar (when it was still working) it send me to a site with sexadds.
    I tried restart my iMac and when I was logged back in, my dock preferences were reset.
    Also tried to download some security software to check my Mac for malware, but when I did, I tried several, I got a notification that said something like 'dumpfiles (don't know if this is the right translation...) damaged'.
    I'm taking screenshots from all the weird notifications I get and even three quarters off the screenshots I took in the last three hours are already unreadable.
    It started this morning when I tried opening a Premiere Pro file on which I worked the night before.
    When I tried opening it, it said the file was damaged and could not be openend.
    I tried opening it with AE or importing the file in a new project but nothing helped.
    When I tried looking for autosaves, this is the really weird part, there were none.
    Even though there are autosaves from my other projects, this one was completely gone.
    It looked like the day before never happened on my computer.
    Also when I openend Premiere all the recent projects had been wiped.
    So at first I thought it was a Premiere Pro failure.
    But than, later on the day, I tried loading some RAW files from my compact flash card.
    This is where I would get an error (error -36) which said some data cannot be read or written.
    I tried importing the files with a view different technics, from dragging to importing via Lightroom and I succeeded with Image Browser.
    But when I tried moving the files to an other folder the same error occurred.
    While dealing with this issue I wanted to put on some soothing music on youtube.
    This is when the next weird thing occurred: youtube wasn't completely loading in Chrome. I refreshed a view times, checked the internet connection and still no difference.
    When I tried in Safari it did work but when I clicked enter on the searchbar in Youtube, a page with sexadds appeared (I didn't install AdBlock in Safari...).
    I read about this 'phishing' where you are redirected to a site were a possible malware installment can take place...
    I don't know if it's connected to any of the problems I've been having but I just never experienced this on a mac, I have been a Mac user for 10 years now.
    On top of it all, internet started working worse and worse and now it's not even working at all. I had to fill in the password over and over, normally it remembers.
    Just like my system preferences, all the preferences I had with Chrome where also reset.
    Also somewhere in between I got this notification: Mac OS X must restore library to run programs. Type your password to allow.
    To me this is all very weird and suspicious. I have clearly no idea what's going on. Could this be another sort of trojan horse or malware?
    Some background info which could be helpful for solving this mystery:
    two months ago the one year old Fusion Drive in my iMac just broke out of nowhere.
    I got it replaced by a qualified apple repair store.
    When I got my computer back, all the files where gone.
    I got on the internet without AdBlock installed yet.
    A game or whatever it was, can't clearly remember, got installed by accident.
    I deleted it immediately.
    Only two weeks later, I couldn't log in to my account. It didn't recognize my password and username. 
    So I brought my mac back to the store.
    Here the repair guy said it was a minor thing and he just needed to reconnect my account. He also mentioned he found a downloaded game name Sparta and it probably had something to do with the error.
    I asked him; could it be a virus? He replied no way.
    I don't know why I couldn't be a virus, just because it's a mac doesn't mean it cannot be done.
    So today I tried installing anti virus software (such as avast- was in a weird language looked like slovenian, clamxav - was in slovenian) but I couldn't install them.
    PLEASE help me! I don't know what to do anymore, I work fulltime and I need my computer, I have no time to bring it in for repair, are there other perhaps easier ways?
    Could this be the work of a virus or a malware? Or is it a disk permissions issue?

    It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
    First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
    http://www.adwaremedic.com/kb/baddns.php
    http://www.adwaremedic.com/kb/hackedrouter.php
    If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
    As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

  • FireFox won't load pages, but IE explorer can.

    This happens at random times when I have 2 separate windows open. When I'm trying to load a page, the browser either won't load or it's taking too long to respond to the connection. The only way I can resolve is by closing and open FireFox. But then I have to forcefully close the exe file under task manager(in which I don't like to do in most cases.) or restart my PC and it's really becoming annoying.
    Any permanent solutions for this? Thanks in advance.
    I'm running Windows XP SP 3 Home Edition with a Dell btw,

    Hello,
    The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
    Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
    To Reset Firefox do the following:
    #Go to Firefox > Help > Troubleshooting Information.
    #Click the "Reset Firefox" button.
    #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
    #Firefox will open with all factory defaults applied.
    Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
    Did this fix your problems? Please report back to us!
    Thank you.

  • On Etsy, many of my photos won't load. But they load if I switch to IE. This started yesterday. Why?

    I have cleared my cache. The non-loading photos are consistent. Always the same photos won't load. Some others have reported the same issue on Etsy forums, but I don't know if they are using Firefox or not.
    All photos load when I use IE.
    I am on Firefox 3.6.4

    It is possible that you clicked "Block Images" in the right-click context menu while saving an image.
    See:
    * http://kb.mozillazine.org/Images_or_animations_do_not_load
    * You can see the permissions for the domain in the current tab in Tools > Page Info > Permissions
    * You can see all exceptions in Tools > Options > Content: Load Images > Exceptions
    You can use these steps to check if images are blocked:
    * Open the web page that has the images missing in a browser tab.
    * Click the website favicon ([[Site Identity Button]]) on the left end of the location bar.
    * Click the "More Information" button to open the "Page Info" window with the Security tab selected (also accessible via "Tools > Page Info").
    * Go to the <i>Media</i> tab of the "Tools > Page Info" window.
    * Select the first image link and scroll down through the list with the Down arrow key.
    * If an image in the list is grayed and there is a check-mark in the box "<i>Block Images from...</i>" then remove that mark to unblock the images from that domain.

  • Typographer's Quotes Issues Within InDesign/InCopy CS3

    Before I start, I do know about the typographer's quotes preference within InDesign and InCopy CS3. [InDesign/Copy > Preferences > Type] And yes, all computers involved are indeed plugged into the wall.
    Here's our issue: We have layouts wherein typographer's quotes become disabled. Our EiC has noticed this, so this has understandingly become Production's issue.
    Now, I've checked all of our InDesign and InCopy users—all have typographer's quotes selected as their main preference. The InCopy and InDesign templates we've created both have typographer's quotes as the standard preference. However, with some layouts, it seems as if the preference gets disabled.
    I don't know if it's a rogue computer, or some sort of interplay within the InDesign/InCopy workflow. All I would like to know is if anyone else has experienced this, and if so, what you did in order to remedy it.
    Thanks!
    John J. O'Sullivan

    The preference for Typographer's Quotes will only apply to text set within the ID document. I do not believe that you can control the quotes when you copy+paste from another source, so whatever they are in the copied source is what you will get, regardless of pref. You can control Typographer's Quotes when you import from other sources, perhaps the option is not selected when importing. And you can toggle: command+option+shift+' without having to go into the preference to change, perhaps someone is inadvertently doing this when entering text.

  • Firefox won't load pages, but other browsers will.

    Firefox won't load any internet pages, but different browsers, both Chrome and Explorer work, I havent tried others. I've un-installed, changed the name of the folder of the plug-ins that were left so it wouldn't recognize them, then re-installed nothing happened. I've checeked for viruses, proxies, and i'm pretty sure its not a firewall, I think we only have one and I checked it, plus there is no prompt asking me if I want to allow firefox to access the internet. It won't run in safe mode, so its not any add-ons, clearing the cache didn't do anything either. Its also not in offline mode. What else could it be?

    Hello,
    The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
    Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
    To Reset Firefox do the following:
    #Go to Firefox > Help > Troubleshooting Information.
    #Click the "Reset Firefox" button.
    #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
    #Firefox will open with all factory defaults applied.
    Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
    Did this fix your problems? Please report back to us!
    Thank you.

  • Firefox will not start, advising already running, but WIN 7 Task Mgr says nothing else running. This is big prioblem!!!

    Can't get Firefox started. Instead advice given that it's already running and to close it down. BUT, Windows 7 Task manager advises that neither Firefox nor anything else is running. The only way I can remedy the problem is to restart computer, and I am getting a bit weary of this. I've had this problem before I recently updated Firefox.. I never have this problem with Explorer or AOL, both of which are and always concurrently running just fine.

    '''https://support.mozilla.org/questions/997866?esab=a&s=&r=1&as=s'''.<BR>
    This is not a cure but will make it easier if Firefox locks up.

  • Indesign CS3 won't load

    Every time I try to start Indesign I get this popup
    I am on a Mac running 10.5.8.
    I have copied the entire Plug-ins folder from my Mac Pro, (also running CS3 & still working) but that didn't help.
    I was able to trash preferences when starting Indesign (CMD-Option-CNTL-Shift) but since it didn't finish loading I don't know if it worked.
    It worked fine yesterday.
    Ideas?

    Found the answer in another forum, with instructions. Deleting the SING file solved the problem.

  • Adobe InDesign CS3 won't load

    I purchase Adobe CS2 in 2005 and later upgraded to CS3 as a dowload from oline.  Adobe indesign is asking to re-install, however the disks for cs2 no longer works on my mac ox 10. 7.4.5. What to do?  Renee

    You don’t need CS2, only the serial number.

  • Safari won't load pages but Firefox does.

    My problem seems to be a common one lately. Safari seems to not want to load any pages that have java script on them including the apple.com site. Firefox does this without hesitation. This problem had been intermittent until the recent java update which has now made Safari unusable.
    Will reverting back to the previous java version potentially work, and if so how is this accomplished.
    I am not looking for everyone's speculations as to what MAY be the cause, I would like a definitive answer as to how to get Safari functional at minimum. If someone has been able to figure out a proper fix, then only that person should reply so as to keep others from having to pour over multiple posts of information that are frustrating at best.
    I thank in advance whomever can provide a proper response.

    HI,
    Try this. Go to Applications/Utilities then launch Java Preferences.
    Select the General tab.
    Click the button next to: In their own process
    Quit Java Preferences and relaunch Safari.
    This is working for some users, others not but might be worth a try and you can always change it back.
    I am not looking for everyone's speculations as to what MAY be the cause
    Everyone's configurations are different. We don't speculate. We troubleshoot. We can only go on the information that you give us.
    You changed your profile from Mac OS X 10.5 to 10.6. Which Mac OS X are you running??
    If you are running 10.5.5, you need to update your system software to 10.5.8. You can use the v10.5.8 Combo Update
    Carolyn

  • Safari won't load pages, but internet connection is good

    For the past 24 hours, whenever I try to reply to an e-mail, or create a new one, mail suddenly crashed. It is very reliable in this way; there are no exceptions. The the newest update/change to my configuration was the update of the 10.4.4 system stuff from Apple, followed a few days later by an update for the 15 in G4 Powerbook battery management.
    Also, though not related to mail, the Software Update function does not work - "Can't connect to Update Server", and Safari will not load any pages - "CAn't connect to server...". However, Network Diagnostics says that I am connected to the internet, as does Firefox - it loads pages just fine! All other computers in our home network, including my G5 Tower, are performing and access the internet just fine.

    Bump
    Could this have something to do with the Software Update error discussed in OS X system board? Various sites are off-limits (Network timeout error) such as E-bay; Microsoft etc. while others work fine.
    Tried a full re-install etc but nothing - no non Apple apps, clean 10.4.3; purged, repaired etc etc

  • IPod mini won't load software

    I just bought a new iPod mini and each time I try to load the software onto my pc I get a message that says error 0. I don't know what to do

    From what I've been reading on the iTunes forums, updating to the latest version of iTunes (6.0.3), has sometimes cured the issue of the freeze up.
    http://www.apple.com/itunes/download/
    However, have you considered that the song(s) it stops at may be corrupted in iTunes and causing the freeze up? Does it always happen at the same song(s)?

  • CS3 won't load on Mac G5

    Before we left for the weekend everything was fine, now 2 computers have the same issue.
    CS3 on PowerPC G5 OS10.5.8 - Bridge loads fine, all other apps seem to load and operate normally.  CS3 gets to the Blue Splash screen and then I get the spinning wheel of death.  Why isn't it loading, what do I need to do? 
    Called Adobe and they directed me here.  The guy on the phone knew what the problem was and wouldn't tell me because "your product is no longer supported."  WTH? - you know what it is and you can' tell me?  Nice!

    It was a Kubota issue - not PS.  Still since Adobe knew of the issue couldn't the tech on the phone said - "Check with Kubota" instead of me wasting half a day because CS3 is no longer supported.  Thanks Adobe
    http://forums.adobe.com/message/4116159#4116159

  • Photo page won't load thumbnails, but slideshow works (PC:IE)

    hi everyone,
    problem with the thumbnail on the photo page, it shows 3-5 out of 20s thumbnails(only show photo's names) on other browser except Safair.
    on mac, safari works, thumbnail, slideshow work.
    on mac, Firefox 1.5, thumbnail won't works, but slideshow works.
    on PC, IE, thumbnail won't works, but slideshow.
    Anyone have this experiences? thanks!
    gy

    On Mac, all my browsers work, Camino, Firefox, Safari.
    On Windows the best solution is Firefox.
    IE is really less than average with handling some graphic files.
    G4 450 dual, PBG4 1.5/ATI 128/1gig ram   Mac OS X (10.4.6)   http://homepage.mac.com/uhanna

Maybe you are looking for