Infinity failed after 1 day - RUBBISH customer sup...

I had infinity installed on Monday, it only lasted a few hours, now getting about 800kbs. Contacted tech support, Indian helpdesk, absolutely rubbish - they run off scripts and had no clue. Promised three times to call back once they had spoken with engineering, they did not. I am back on the phone now waiting for an response for 25 minutes from the helpdesk. I think the white modem they supplied from Huawei has failed. For a fraction of the cost I could have got a fairly good service from Sky. My advice. Go there, BT is not worth the trouble. 

I really understand your dissapointment..... but as Edd mentioned please give the forum a chance to help.
That white Openreach Modem has a bit of a reputation as I expect you may have heard.
I hope the Openreach engineer mounted it vertically on a wall. 
This gives the cooling vents a chance to work correctly.
Mind you I had heard that there was a new revision of the modem out now that had it's problems fixed.
But we may be jumping to conclusion about it..... you never know if you are using wireless it may be just a conflicting/interference problem. The HH3 doesn't seem to Automatically avoid these busy wireless channels as well as it was expected to.
Anyhow it would be interesting to see what your Internet Profile is over a wired connection test as Edd suggested.
Btw.... not heard a single person praise the foreign customer support staff.... However there are a great bunch of Forum Moderators (BT staff) here, that get involved and try their hardest  to solve problems.
Lets see how you get on initially.... and if it turns out you need further help you can click on a forum mods name to get a contact form = http://bt.custhelp.com/app/contact_email/c/4951
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

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  • Why is Photostream so flakey? I got it to work after days of prodding and cursing and now it has frozen up again. Grrrrr!

    And this was just between an iPhone 4S and an iPad.
    Then, feeling brave I decided to add my PC. Big mistake!  I downloaded and installed the iCloud software and configured the control panel.
    I waited and waited and waited but nothing. When I restarted the computer and looked at the Photostream directory it said that it was not running and I needed to go to the control panel.  I did this and tried to turn it on again. Nothing worked.  After a lot of prodding I got a warning about permissions.
    I de-installed iCloud, removed all directories and re-installed it. I reset iCloud on the website. A day later it has started to work but now it is ignoring all photos on my iPhone, even those that are only a day or so old and that I actually want.
    In total frustration I Google and someone recommends using Dropbox. I install this on iPad, iPhone and PC and I can't believe it; it all works and all photos are now synchronised on all devices. How easy was that?
    Why can't iCloud and Photostream work like that? I have no confidence in this software and I suspect that even if it works now it will stop working in a week or so.
    I am absolutely thrilled with my iPhone and iPad but I am totally turned off by this awful photo sharing software. It doesn't work properly and it is not robust. The slightest thing prevents it from working and a change of winds stops it working.  My take is that it is basically unusable, but maybe I didn't persevere enough.
    My pc by the way is a very recent Dell workstation running Windows 7.

    Thanks for that.
    Curiously, after days of trying to coax Photostream into life with no success, after setting up Dropbox and watching it upload the photos I looked at the Photostream directory and lo and behold some photos were also appearing. It was like Photostream had got over its sulk period and had decided to start working. It wasn't going to be upstaged by Dropbox maybe?
    But you are right, when you reset Photostream it then ignores all photos on all devices before that time.  I find this frustrating as I want to get all the photos out of my iPhone and iPad and backed up on my PC. Photostream doesn't seem to support this. It would be great if there was a once-off sync function in Photostream.
    if Photostream worked seamlessly this wouldn't be an issue but it clearly doesn't.
    I've noticed Dropbox also has an annoying feature that it won't automatically update the photos without going into the Dropbox app whereas Photostream does do this automatically - when it is having a good day that is.
    I guess there are other ways of getting stuff out of my iPhone and iPad but I am a newbie to Apple and need to explore this more. All suggestions welcome.

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