Issues replying to email

I set my wife up on have mac with am email account which works fine sending and receiving emails except....
When she email somebody and they do reply the return email gets rejected (returned to sender), but if they just type the emil address into the TO line it works fine
Any advice please

I am also having this issue. However, it is not consistent. I installed Lion a week ago and it started off working fine. Only in the last couple days has it started doing this.
Running the first aluminum unibody MacBook from 2008, 2.4 GHz Intel Core 2 Duo Processor, 2GB 1067 MHz DDR3 RAM, 500GB WD Scorpio Blue SATA HD, everything else stock.

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