MS Office iPAD - Buyer Beware

Buyer beware. I purchased a University 365 subscription, not from Apple (but legally, as I am a student). However, after downloading Office to my iPAD Air, when I attempted to activate Office on my iPAD, I could not use the code because the activation process takes you back to the App Store, and of course, there is no key to be found. And of course, Microsoft Support was useless with an iPAD issue. So, I am the proud owner of a useless University 365 subscription. Apparently, Apple only supports MS Office subscriptions purchased through their site where they get their 30% cut. What a surprise.
LRB1955

The requirements in the AppStore listing say you should be ok. Have you activated the subscription elsewhere first?
Requirements:
A qualifying Office 365 subscription is required to edit and create Word documents. Qualifying plans include:
• Office 365 Personal
• Office 365 Home
• Office 365 Small Business Premium
• Office 365 Midsize Business
• Office 365 Enterprise E3 and E4 (Enterprise and Government)
• Office 365 Education A3 and A4
• Office 365 ProPlus
• Office 365 University
• Office 365 trial subscriptions

Similar Messages

"Limited Warranty" is useless - buyer beware!

After one somewhat helpful email exchange with HP desktop tech support (which did not solve the issue) and two thoroughly frustrating phone calls to HP, I'd like to give a caveat emptor for HP peripheral products, especially flash drives.
I purchased an HP c320w 1GB flash drive in July 2008. A couple of weeks ago, I tried to open an Excel spreadsheet that I had saved to the drive, and got an error that the file was corrupt and unreadable. I then copied all of the files from the flash drive to my laptop hard drive, and tried to open every file I copied, to find about a dozen that had been corrupted, scattered across multiple folders, combination of MS Office, Adobe PDF, text files, etc. were damaged.
So I entered a support request on the HP website. HP Desktop Support responded & told me to try formatting the flash drive (they sent me instructions that looked much like a Google search hit, not an official HP document). I tried the instructions and got a Format Failed error. When I emailed the error message to HP support, they told me they could not help me any further, that I needed to call HP peripheral support.
I kept the original receipt and packaging for the flash drive. The packaging states:
"Two year limited hardware warranty from date of purchase. For additional warranty/product information and optimal performance, check the HP website and apply the latest software and/or firmware upgrades: visit www.hp.com/support"
Believing that, like OCZ, Corsair, and others, HP would simply RMA the drive under warranty and send me a replacement, I called 800-474-6836, and spoke with Kumar, who politely took my contact information, and made me aware of HP's privacy policy. I explained my problem with the drive, and he asked for the model # and serial # of the flash drive. I have the model # (it's on the packaging) but there is no serial # on either the drive or the packaging; there's only a bar code # which is apparently not the serial #. Kumar told me that he had to have a serial # to fill out the support ticket. I explained to him once more that there was no serial #, and offered to scan an image of the original package and email it to him to verify. He made no reply to my offer.
After 5 minutes on hold, Kumar told me that free email support is my only option. I told him I had already tried free email support, and they were the ones who told me to call. I reminded him of the 2-year warranty statement printed on the packaging. He put me on hold to speak to his supervisor. 10 minutes later, Kumar told me that his supervisor says the same thing, that free email support is my only option. I asked to speak to his supervisor.
That started a 52-minute on-hold process, punctuated a couple of times by Kumar apologizing for the long wait, and asking if I wished to continue to hold. At about the 50-minute mark, Kumar asked again, and in less than 2 minutes on hold HP hung up on me.
After a 10-minute break from the action, I called the 800-474-6838 number again. This time I spoke with ?Anna? (I'll call her Anna). I told her I didn't have a support ticket # but gave her my phone #. She confirmed my email address, and I explained the problem to her, told her the last support call hung up on me. Told her the model #, explained it had no serial #. After a few minutes on hold, Anna asked me for the purchase date of the drive, and whether I had purchased an Extended Warranty. I said no, the packaging says 2 year limited warranty from date of purchase, so I'm well within the 2 years, since it's February 2010. She asked again for the serial #, I explained again that it had no serial #, and gave her the barcode #.
After 13 minutes on hold, Anna asked me if I was interested in purchasing a new flash drive? I told her that if I don't get a warranty replacement for this failed drive, then I would have to buy a replacement. She said let me check prices and I'll get back to you and put me on hold.
3 minutes later, Anna asked me what size drive I would be interested in purchasing, 8GB, 16GB, etc.? I said wait a minute, I don't understand, I have a flash drive with a 2 year warranty, I expect that I would receive an RMA replacement, and you're telling me the only option I have is to purchase a replacement? She said yes, the flash drive is not supported, only free chat support is available. I said "What possible interest would I have in purchasing another flash drive from HP if HP will not honor the warranty on the drive I've already purchased?" She said it's only a 1 year warranty, and only has chat support. I asked to speak with her supervisor.
After another 11 minutes on hold, I gave up.
So. I have wasted nearly 2 hours on the phone with HP. I have an unusable flash drive. And a chapped, red a**.
By contrast, I recently had an OCZ flash drive do something similar. After a single email exchange with OCZ's support, who sent me a useful utility to field-test their drive, which indicated an over-the-threshold number of bad memory cells on the drive, immediately gave me an RMA # and an address to send the failed drive, for an exchange.
I would love to hear feedback, especially from anyone who was actually able to get HP to honor their printed warranty.
Dave Singleton
[email removed for privacy]

I can totally agree. I purchased a Pavilion Notebook last August. Was told by salesman that BestBuy would repair it onsite if something should happen... NOT!!! I had issues and took it to them, where they said they could send it out to HP for me. I tried the authorized service centers that HP gave me but 1 # was disconnected, and another told me they don't work on HP anymore as they didn't get reimbursed. The other was BestBuy where I bought it. They said they would send it to HP for me. I then took it to CompUSA where they found it to be a bad hard drive. They fixed it and it cost me a total of $216.18 which HP told me I was out of luck in trying to get reimbursed. Lesson Learned. Never again will I buy an HP Product. I do not feel they have a consumer friendly warranty, as I for one can't go without my computer for 2 weeks as they tell you it will take.
So, BUYER BEWARE!!!!! Don't let a salesman BS you about the warranty....

How can I have multiple users on iTunes (in order to connect to a shared office iPad)?

How can I have multiple users on iTunes (in order to connect to a shared office iPad)? Currently each of us has our own iTunes account, so I've made an "all office" Apple ID. However, I can't seem to get two different accounts (my personal and the office) to work on my machine. Even when I login as "the office", my personal library is still showing. Additionally, when I try to setup with a first-time use in iTunes, I get an error that I don't meet the minimum age requirement - no matter what birthdate I enter!

The library exists regardless of which user is logged in.
The only way around that is to create different user accounts on the computer.
There is no way to have 20 unique iTunes users access a shared iTunes under a single login on the computer.

Buyer Beware,What good is buying the protection!!!!!

Took my Sub Woofer in for repair under warranty. This was an act of congress to begin with ( just getting them to realize it was still under warranty). Then I had to drive an hour to the closest BB and all they could do is send it off for repair ( didn't even try to look at it for repair). Then 4 days later I receive a call from the tech saying the cost to repiar would be more than the cost to replaced and he would notify the store they needed to replace it. So, I called the store since they didn't call me and ask about it and they said I would have to come in to process the replacement ( Which is another hour drive). Knowing that this particular store would not be able to replace it because the sub woofer was a magnolia store only item and this was not a Magnolia store ( which the closest Magnolia store is a 2 plus hour drive) I will be making a trip for nothing except the hassel of going through the process of getting a gift card ( which who knows who will decide how much that will be for) and then having to come home and place an oline order and wait another week or two with out a sub for my home theater. Buyer beware.

Hi cRobin,
I’m an avid music listener, and I’m pretty particular about the quality audio when listening. I’m very aware of the importance of a subwoofer, as well as how much a good subwoofer can affect your overall audio quality! The fact that you purchased a Magnolia assortment subwoofer leads me to believe you’re also particular about the quality of music you listen to. With that said, I’m very sorry to hear that your subwoofer is having issues to the point where it sounds like it’s going to be replaced. I am however happy to know that you’re covered due to purchasing Geek Squad Protection (GSP).
As hydrogenwv alludes to, you basically have two options here, which it appears you’re aware of. It may not be a bad idea to contact the Best Buy location near you with a Magnolia department and get an idea of what subwoofer you may be able to receive as a replacement. Otherwise, I would suggest returning to your nearest Best Buy to complete the service order and obtain the gift card.
While I’m delighted that we’re replacing your subwoofer, I do apologize as it sounds like it’ll be a slight hassle due to your location in respect to where the Best Buy stores are. I appreciate you bringing your concerns to our attention on the forums! If you have any other questions, please let us know.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Infinity line checker - buyer beware

Long way from the exchange? Fed up with that slow connection? Thinking of ordering Infinity? I have just gone through over a month's worth of problems trying to get Infinity connected as promised by BT, and want to share my experiences with other rural users.
My exchange - Calder Valley- was one of the first to be upgraded to fibre. In September I had recently contracted to Talk Talk and to be honest wasn't getting good service, so idly checked BT's website and was astounded to find infinity available. I phoned immediately and asked for confirmation that my rural location would be able to get the upgrade. The line was checked and yes, I was told the line registered 39.1Mb download, 15Mb upload. I signed up on the spot. I was given a date for engineer install, but then heard nothing. When the equipment failed to arrive I phoned and was told my order had been cancelled. This was blamed on an internal error, the order had not been properly placed by the BT operative. I re-ordered. The line was rechecked as part of this process, same stats. This time I got all the confirmations you would expect. Great. The order tracker showed a message to say my engineer appointment was no longer required, but when I phoned I was told this was an error, ignore it. I got a text to reconfirm the engineer appointment. Equipment arrived, but having waited in all day the engineer failed to show. No contact, just failed to show. Before the end of the day I phoned, and was told there was a problem moving the line back from Talk Talk. I would have a phone line, but would have to wait for Infinity. I was contacted a couple of days later and told that Infinity could not be provided after all, that I would have to revert to a standard package. I was told the speeds promised earlier were based on a postcode check.
I have problems with the service I've received from BT on many levels.
Given what I know now, I would defy BT to deliver Infinity to anyone with my postcode. Its a rural location.
At no point in the order process was there any qualification or note of caution from BT that they might not be able to deliver the speeds quoted. When I ordered I was told I was told that would be roughly what I would get, subject to the normal variations for traffic etc. This would indeed form BTs side of the contract. Given my location I pressed this point on more than one occasion.
On the basis of the line check I was mis-sold the infinity product not once but twice. I severed my contract with BT's competitors on the back of very dubious information, which was sold as factual.
The individuals I have spoken to at BT have all been decent people, very sorry for my troubles etc. But try to get anyone technical, or anyone senior who can take responsibility and actually sort things out. Impossible.
I typed my details into the line checker again today. Click on 'I've got a BT line' which I now have once again - speed prediction 512k. Click on 'I'm not with BT', speed prediction with Infinity 40Mb. Buyer beware!

Thanks Hamish, I appreciate that this is not one for forum advice as such. When I first looked at infinity and wondered how BT could claim to deliver 39Mb to my location I found the forum a useful source. I posted to add to that information pool.
Although I doubted that it would be technically possible to deliver Infinity to me I went ahead on the basis of 'What's the worst that can happen?' Well now I know. I am constantly amazed that a behemoth corporation like BT can provide such p**s poor disjointed service and get away with it. They are not alone unfortunately.
I understand that Calder Valley was selected to pilot Infinty rollout into rural areas. Not much cop so far. I hope others have a better experience, good luck to them.

Adobe's Upgrade Policy Unfair - Buyer Beware.

I had an early version of Premiere, Version 6.1, from many years ago. I switch to Liquid Edition then, mainly because the DVD authoring was integrated and better. Recently, I decided to go back to Premiere for the AVCHD editing and the Liquid line is being dropped. I purchased the CS4 upgrade on 3/1. Adobe announced in early April CS5. I didn't feel it was fair to ask me to pay another $300 to upgrade to CS5 since I just paid $300 to upgrade to CS4.
I contacted Adobe and they could care less. I could have bought the CS4 upgrade on April 11th, one day before the CS5 announcement, and I would still have to pay another $300 to upgrade from CS4 to CS5.
Be careful when you upgrade - it may cost you more than you think.

Do you really want to belabor this argument? Months ago, adobe stated on their web site that CS5 would require 64 BIT os. Then more recently, they posted videos on their site showing the Mercury Playback Engine on CS5. Then they also told everyone (and posted it on their site too I think) that they were going announce CS5 on such and such a date. And they have been pretty steady with an 18 month release schedule the past few iterations. And they have always had a cutoff date and their has never been a sliding scale for upgrade pricing based on when you first purchased your qualifying product. Honestly, if you did not know any of these things, you did not do much (any?) research before purchasing the product. We live in the internet age. It would have been easy to ask in this forum or several others before your purchase if anyone knew what Adobe's upgrade policies were because you were considering buying CS4. I am sure you would have got as many posts telling you to hold off for a few weeks on that post than you have her telling you that you are full of it.
If you don't know what sour grapes are, it is an expression that we use in the US when someone thinks that they have been taken advantage of or treated unfairly but most others who are more objective and have nothing personally to gain/loose over the issue think that said person should simply upset at their own inadequacies. http://www.phrases.org.uk/meanings/sour-grapes.html I forget that this is an international forum. Sorry for the US "expression".
The fact is that your post says "unfair policy" and "buyer beware" right in the tidal. These are pretty strong statements. You did not need to beware because the same thing has been going on for years. Adobe's policy has not changed much in this regard. This is much more harse than I don;t like the fact that they don;t have a sliding scale for upgrades. What you are saying in your subject is that you were duped or tricked. this is much more harsh than saying "I would be ok with paying something towards the upgrade, just not the full $300".

Is it possible for new ipad buyer change for Ipad 4?

i heard that apple had stop produce the new ipad due to the ipad 4 is coming. it's really unfair for new ipad buyer who just buy it this year. is it possible for the new ipad buyer change their ipad with the ipad 4?

This is just a website scam that's going around right now. It cannot infect you in any way.
Some people have reported being directed to the App Store to download a particular camera app. If you are, do not download it. It cannot infect you with anything, but you don't want to reward the scammers by downloading their app. If you downloaded the app and paid money for it, contact Apple to dispute the charge.

BUYER BEWARE- Ask questions on hard drives BEFORE you purchase!!

In another post I detailed the issues with the new Dell Studio 15 laptop with the i5 processor and 500GB hard drive. Dell has configured the 500GB hard drive with 58GB on the C drive and 397GB on the D drive. I verified this today in the Tampa Citrus Park Best Buy. I was being told that even with the limited amount of memory space on drive C (58GB) that it was a simple matter to save documents, pictures, newly loaded software, etc. to the D drive that contains the bulk of the memory (397GB). I had 4 different Best Buy computer sales people work on this today at the Best Buy. The Best Buy Computer Sales staff found that since the my documents is already on drive C you cannot save them to drive D. When you bring up your system on drive C nothing you have on drive D will show up. I realize most people do not do the research on how a hard drive is configured BEFORE the purchase a computer but you better start. The Best Buy Sales staff told me they had received complaints from customers that purchased computers configured in this fashion AFTER they had the computer for a while and realized they had no space on Drive C. I am still waiting for someone to properly explain why these hard drives are being configured in this fashion. If you are a really good computer person you can repartition the hard drive but that is not a simply procedure and cannot be done with the software that comes standard on the laptops. BUYER BEWARE!!

Hi ezzrider,
I am sorry to hear your computer buying experience at Best Buy is a bad one. Unfortunately the configuration of the computer was a possible mistake at Dell and not a intentional misleading in the Best Buy store you completed your purchase at.
Did you know that the Dell Computer Corporation has their own community forums to participate in?
Their community is located here: http://en.community.dell.com/forums/
Please be aware that a seperate account login is required but its free without having to purchase anything.
I advise you to check on support.dell.com for any service bulletins regarding your problem ,and the dell community forums regarding your issues with the hard drive configuration.
If you require further assistance beyond this problem , please post on the appropriate customer issues forums toward the bottom of the page.
Thank you for your understanding.
hockeycanuckjc
Super User on the Best Buy Community Forums
If you find my post helpful , please click on the start next to my name and award Kudos when its due
*******DISCLAIMER********
I am not an employee of BBY in any shape or form. All information presented in my replies or postings is my own opinion. It is up to you , the end user to determine the ultimate validity of any information presented on these forums.

Office iPad and Sharepoint.

Hello,
I downloaded office for iPad and I am trying to connect to our SharePoint site and I am getting the following error:
Cannot Connect to SharePoint: This SharePoint Site is an Unsupported Version.
Can someone tell me what we need to do to get this to work?

Hi,
I have a simple test to connect to SharePoint 2010 on premises and SharePoint 2013 on premises from
internal network. It works well to download excel files and open it on iPad. It should be possible to connect SharePoint Online an SharePoint on premises sites via Office for iPad.
http://www.clearbox.co.uk/connecting-office-for-ipad-to-sharepoint/
Is the iPad connected to internal network? Can you please paste a screenshot of the error?
the site on port 2013 is SharePoint 2013 sites while the site on port 2010 is SharePoint 2010)
Miles LI TechNet Community Support

Buyer Beware!

I was using Partner Printing with great luck; then started shopping because of freight charges from west coast. Started using 4-Over, but am just recovering from a very bad experience with them. 2500 trifolds arrived at my clients office unfolded; 4-Over told me to get them folded myself and send them the bill.... then they told me they'd reprint right away.... this was last Monday. They've yet to ship... I told them what they can do with 2500 brochures... never again! I should've known better. Their customer service group is the most confused bunch of CSR's I've ever dealt with; apparently they have problems communicating with each other, let alone with their customers. One story after another, none of which were accurate or true. I'm thoroughly disgusted in disbelief how a company can survive with service this poor.

This is not uncommon Toshiba have nothing but problems and they over charge as well... I have worked with a computer repair company and have seen nothing but issues with Toshiba... They have many hardware problems from as bad as hard-drive and motherboard failures... Toshiba are made to live short lives for expensive prices... Not worth the money or the hassle...

BUYER BEWARE - Store misleads this customer on order delivery.

On March 22, I ordered an ipad 2 from the Verizon store at BJ's on 200 Easton Road, Warrington, PA. I was told 2-3 week delivery time, better than Apple's 3-4 week delivery at that date, so I placed my order through Verizon. (I'd have it in time to give it to my wife for her birthday.) When I asked the sales associate at the aforementioned Verizon store why the manufacture had a longer turnaround, she told me that Verizon was a preferred vendor and all Verizon orders were being fulfilled before Apple's own in-house orders. (This might have been an outright lie.)
Well, it's now week 4 and I have nothing to show for it - no ipad 2; Verizon can't tell me when it will ship; Verizon says my ordered has been delayed and pin the blame on Apple. I paid Verizon $900 up front on the agreement that the product would be delivered in 2-3 weeks. They broke that contract. If they didn't have my money up front, I wouldn't be so mad - my expectations wouldn't be tied to any personal finances. I also wouldn't be mad if they (or the store associate) had been up front and told me that delivery could be delayed, especially when i look back an the Verizon community blogs and see that the delivery issues have been evident since the launch of the ipad 2.
I called the store and spoke to the associate. She told me that right after I placed the order, Verizon changed the shipping dates on ipad 2's to 3-4 weeks - HOW CONVENIENT! I reminded the associate how she told me it would be 2-3 weeks delivery and this schedule was the only reason I was ordering the ipad 2 through her (Verizon) and not direct from Apple. All she had to say was "sorry" and pinned the blame on Apple and the earthquake in Japan. I also chatted online with Verizon, and all they had to say was "sorry", we can't tell you when your order will be sent.
Let me get this straight - Verizon has almost $1,000 of my money for over a month and I have nothing to show for it in return? If I had ordered direct from Apple, I don't think I would have been charged until the order shipped. I also hear that Apple is offering a discount of sorts (like a free smart cover) to anyone who has/is experienced order delays. What has Verizon offered? Nothing! Now, if they didn't have my money already, that would be more forgivable - after all, no damage to me. However, that's not the case. I was told 2-3 weeks and agreed to pay them up front almost $1,000 dollars based on that promise. They broke the promise/contract and have done nothing or offered nothing to put me on equal footing.
As a result of being misled (purposely misled in my opinion) I am seriously considering returning the ipad 2 once it comes in, reordering it from Apple (they seem to care more about their customers) and getting my data plan through AT&T. Might I have to eat a restocking fee? Perhaps, but on principle it would be worth it.

Update - it's now been six weeks, and still no word from Verizon in regards to my ipad2. Yes, MY ipad2 because I paid for it 6 weeks ago.
I was told 2-3 weeks delivery when I ordered. (At the time Apple's delivery was 3-4 weeks and the Warrington, PA store told me their ordered would be delivered prior to Apple orders. Turns out to be an outright lie!). After 3 weeks, I reached out to Verizon (I never received a call, text or email from them notifying my delivery would be delayed, and they informed me it would be another week.
So I wait - one, two, three weeks! Today I called Verizon and all they could tell me is that my order is not ready yet. They couldn't even project a time! I told the person answering the phone at the Warrington, PA store that unless they could offer me something to keep my business, I was going to "return" my order. What was the response? Okay, come on in and we'll issue you a full refund. They have $800+ of my money for over a month and they didn't care to make good on their utter disregard for a customer and keep business? What a disgrace! Good-bye Verizon. My business will be going to AT&T. And I will be ordering direct from Apple.
I was misled from the time of sale and there's been a total lack of communication from a supposed communication industry leader. So I will be "returning" / cancelling my order and going with AT&T. There's just no way AT&T's customer service and communication can be as terrible as Verizon's.

Using LCD HDTV as a display Buyer Beware!

DO NOT BUY A SAMSUNG TO USE WITH A MAC
I just purchased a G5 and wanted a screen larger (an less espensive) than what they sell at the apple store. I bought a 23" high def at Best Buy at the suggestion of the sales guy. The HDMI output to the PC does not work. There is a 1" border around the edge of the display where your pointer gets "lost" ( you cannot see the top and only a portion of the bottom bar) I went to return the monitor and Best Buy informed me that they would charge a restocking fee which I feel is very unfair as they were the ones that suggested the monitor. I highly recommend that you take your mac to your retailer (and I would stongly advise aginst Best Buy) to test the display before you purchase.
Good luck all!

Composite Video (the yellow RCA-style jack) has NO provision for Audio. It is used in conjunction with Stereo Audio, generally supplied on two additional RCA jacks, Red for Right and White for left.
There are a number of non-interchangeable schemes that combine composite Video and Right and left Audio onto a multi-jack. The issue is which ring the Ground (for everything) is on -- that cannot be re-arranged easily. Your SONY TV may be using one of these:
http://pinouts.ru/Home/avjackpinout.shtml
Clamshell iBooks use yet another different non-compatible pin assignment that puts the ground on 4, Video on 3, R_Audio on 2 and L_Audio on 1. That cable is often still available from Apple retail stores.
Sometimes you can get those signals to "play through" another device in your collection, such as a VCR that has the correct jacks.

Buyer Beware - Verizon is a company that is only out to get your cash and leave you with trash.

Verizon is a company that is only out to get your cash and leave you with trash. Verizon has mastered deception. Do not get strung along like I did by calling in and letting them try to fix anything-they are there to make sure you get past your 14 day return period so you are locked into a new 2 year contract and can’t take back any of the accessories you bought for your product. If your product does not work out of the box, RETURN IT IMMEDIATELY, do not call in for tech support and take back any accessories you bought for the product as it also has the 14 day policy too. First off let me say that as far as the PHONE SERVICE, it has been great…however…here is what I have experienced with the 3G Droid Bionic and Verizon. I decided to get the Droid Bionic 4G since they are supposed to have 4G service in my area. It’s either their service or the product that is not 100% 4G like my 3G HTC Imagio is 100% 3G, the so called "4G" Bionic flips in and out. I can’t count how many hours I’ve been on the phone with techs at Verizon and Moto but each time, they all had something different to say, but nothing ever worked and if it did, it didn’t work for long before it went back to the same flip flop. There were several other issues as well but too many to list, but one is that when I was tethered and would get a notification it disconnected from the internet...NOT SUPPOSE TO HAPPEN. I had a specific need for the 4G and since it doesn’t work, I don’t NEED it. The biggest lie I bought into is that MOTO is/was supposed to release a software update that is supposed to fix the flip flop 3G to 4G. I talked to a tech tonight at Verizon that was honest enough to tell me that if there was one that was going to be released (within my 14 day period) that they would have been notified of that. Well guess what, he doesn’t have any notices. But every person I talked to at Verizon said there was going to be an update, is it another one of those…no one knows their butt from a hole in the grown or was he telling the truth. Well it makes sense now that when I was talking with the second level tech at MOTO he didn’t know what the heck I was talking about. There’s your proof that the people you call and talk to at Verizon are devious, deceptive jerks and are only out to make money off us and could really care less that you just spent a bundle of money on a piece of cow dung and that their only goal is to keep you tied into the 2 year contract. After talking with the last tech at Verizon that told me there was no notification of a software update coming from MOTO or at least not in the next two weeks, I decided to take back all my accessories to the Verizon store in my area and return the Bionic tomorrow. But guess what, unlike the rest of America where the return policies are 30 days, Verizon also changed the return policies on the accessories too. So I’m stuck with over $100 of “STUFF” that cannot be used on any other phone. My bad, I didn’t have my reading glasses, look 12 inches down the long small print page to see that it said 14 days, when I bought the “STUFF” and I didn’t know that Verizon’s changes applied to the accessories in there stores too. Why is this and issue because Verizon did have me buy another Bionic phone under a new 14 day policy but because I didn’t realize that same policy applied to the hardware at their local stores, I’m stuck with the “STUFF”. Guess what Verizon; you devious, deceptive jerks, what goes around comes around. You are going to get to know me real well in the coming days, weeks, months and years; I’m going to picket until the freakin cows come home and hopefully get on the local news channels too. I’m going to hopefully create a nationwide movement that will either ruin your company or force you to restore the 30 day policy and I don’t care if you try to sue me that will be even better as it will draw even more attention. Money is hard to come by these days and I’ll not let you screw me over like this and get away with it. Because you are treating your customers like cow dung, I WILL NEVER extend my contract again; when this contact ends I’m switching to another cell provider. I’ve been with you since 2004 but tomorrow I’m switching my family’s phones over as soon as possible since they are not under any contract; this I hope will catch on and others will do the same. We can support the other companies and help them grow so that they can also provide better cell service and then we the people will have a choice, NOT TO GET SCREWED. Verizon, you are going to be the reason that a lot of time is going to be wasted in your stores because of processing numerous returns and a lot of Fed Ex charges on you for people retuning your trash items…unless you want to get it right the first time and or BECOME AMERICAN again and restore the 30 day policy. Verizon’s 4G network and or MOTO products still have so many bugs in them that you might as well keep your 3G and wait for another year or so until they fix everything and stop their devious, deceptive tricks, restore the 30 day policy and start selling products that work out of the box. Verizon, you wouldn’t be the first large company that is going to fall if you keep doing this kind of business. See yea on the news. One comment for Moto: Do you really want to associate yourself with a company that treats their customers like this? I guess Birds of a feather flock together…and get shot together. Yours Truly, One very, very, VERY angry customer

Randy2009 wrote:
Verizon is a company that is only out to get your cash and leave you with trash. Verizon has mastered deception. Do not get strung along like I did by calling in and letting them try to fix anything-they are there to make sure you get past your 14 day return period so you are locked into a new 2 year contract and can’t take back any of the accessories you bought for your product. If your product does not work out of the box, RETURN IT IMMEDIATELY, do not call in for tech support and take back any accessories you bought for the product as it also has the 14 day policy too.
First off let me say that as far as the PHONE SERVICE, it has been great…however…here is what I have experienced with the 3G Droid Bionic and Verizon. I decided to get the Droid Bionic 4G since they are supposed to have 4G service in my area. It’s either their service or the product that is not 100% 4G like my 3G HTC Imagio is 100% 3G, the so called "4G" Bionic flips in and out. I can’t count how many hours I’ve been on the phone with techs at Verizon and Moto but each time, they all had something different to say, but nothing ever worked and if it did, it didn’t work for long before it went back to the same flip flop. There were several other issues as well but too many to list, but one is that when I was tethered and would get a notification it disconnected from the internet...NOT SUPPOSE TO HAPPEN. I had a specific need for the 4G and since it doesn’t work, I don’t NEED it.
The biggest lie I bought into is that MOTO is/was supposed to release a software update that is supposed to fix the flip flop 3G to 4G. I talked to a tech tonight at Verizon that was honest enough to tell me that if there was one that was going to be released (within my 14 day period) that they would have been notified of that. Well guess what, he doesn’t have any notices. But every person I talked to at Verizon said there was going to be an update, is it another one of those…no one knows their butt from a hole in the grown or was he telling the truth. Well it makes sense now that when I was talking with the second level tech at MOTO he didn’t know what the heck I was talking about. There’s your proof that the people you call and talk to at Verizon are devious, deceptive jerks and are only out to make money off us and could really care less that you just spent a bundle of money on a piece of cow dung and that their only goal is to keep you tied into the 2 year contract.
After talking with the last tech at Verizon that told me there was no notification of a software update coming from MOTO or at least not in the next two weeks, I decided to take back all my accessories to the Verizon store in my area and return the Bionic tomorrow. But guess what, unlike the rest of America where the return policies are 30 days, Verizon also changed the return policies on the accessories too. So I’m stuck with over $100 of “STUFF” that cannot be used on any other phone. My bad, I didn’t have my reading glasses, look 12 inches down the long small print page to see that it said 14 days, when I bought the “STUFF” and I didn’t know that Verizon’s changes applied to the accessories in there stores too. Why is this and issue because Verizon did have me buy another Bionic phone under a new 14 day policy but because I didn’t realize that same policy applied to the hardware at their local stores, I’m stuck with the “STUFF”.
Guess what Verizon; you devious, deceptive jerks, what goes around comes around. You are going to get to know me real well in the coming days, weeks, months and years; I’m going to picket until the freakin cows come home and hopefully get on the local news channels too. I’m going to hopefully create a nationwide movement that will either ruin your company or force you to restore the 30 day policy and I don’t care if you try to sue me that will be even better as it will draw even more attention. Money is hard to come by these days and I’ll not let you screw me over like this and get away with it.
Because you are treating your customers like cow dung, I WILL NEVER extend my contract again; when this contact ends I’m switching to another cell provider. I’ve been with you since 2004 but tomorrow I’m switching my family’s phones over as soon as possible since they are not under any contract; this I hope will catch on and others will do the same. We can support the other companies and help them grow so that they can also provide better cell service and then we the people will have a choice, NOT TO GET SCREWED.
Verizon, you are going to be the reason that a lot of time is going to be wasted in your stores because of processing numerous returns and a lot of Fed Ex charges on you for people retuning your trash items…unless you want to get it right the first time and or BECOME AMERICAN again and restore the 30 day policy.
Verizon’s 4G network and or MOTO products still have so many bugs in them that you might as well keep your 3G and wait for another year or so until they fix everything and stop their devious, deceptive tricks, restore the 30 day policy and start selling products that work out of the box. Verizon, you wouldn’t be the first large company that is going to fall if you keep doing this kind of business. See yea on the news.
One comment for Moto: Do you really want to associate yourself with a company that treats their customers like this? I guess Birds of a feather flock together…and get shot together.
Yours Truly,
One very, very, VERY angry customer
There, I helped you out so that a few people would at least read it. As it was, I doubt anyone would trudge through that WALL of text.

Buyer Beware: Insurance may not be worth it. Verizon doesn't honor loyalty. I report, you decide.

Asurion Insurance may not be worth it, and Verizon doesn't stand by it's loyal customers.
I've had a Motorola Droid (Original) for 2 years, and my contract just ended this month (March 2012). My Droid's screen no longer accepts my touches. After several reboots, battery removals, resets etc, the phone still won't recognized screen touches. The Verizon rep at the store didn't know how to deal with it either. "Sorry dude." was the reply.
We went over options of getting a new phone like the iPhone 4s or Droid Maxx etc, or doing an insurance claim. (I'm waiting a few months to see if the iPhone 5 is going to be worth another 2 year stretch). I was informed by the rep in the store and a rep on the phone that I would have to pay a deductible of $89 if I wanted to go that route. So here's where I have an issue. If I've had a phone for two years that by this time is obsolete, no longer sold and the model is worth a fraction of its original value, and if I've paid 6.99/mo for 24 months ($167.76), does it make sense for me to pay an additional $89.00 (= total of $256.76) deductible for a rehab'd old Droid? Which is what was explained to me I may get. "We have no control over the phone you receive". (new or refurbished) So for me it's definitely not woth it.
I tried explaining this to the Verizon rep in the store and on the phone and they weren't sympathetic or possessed business savvy enough (or had the permission). I was referred to Asurion, (as expected) and the Asurion rep jumped the price of the deductible up to $99.00. The Verizon phone rep, and the Asurion phone rep both repeated to me several times "according to the contract that YOU agreed on, we will charge you $89.00/$99.00..." The Verizon rep dumped me off on Asurion saying it's their insurance contract so I'd have to deal with them, since I didn't want to pay the deductible. The Asurion rep was just as "pass the buck" with "it's a contract you agreed to with Verizon not us," mentality. Right away I called back to Verizon to get rid of my $6.99 insurance and they deleted it off my account.
Even when I informed them that I'm no longer under contract (I was even nice about it) and can go anywhere else the reply was "that's your decision." Too bad for Verizon that they don't stand by their customers. Too bad for Verizon wireless their attitude is "if you want to leave, don't let the door hit you on the way out." I can tell this was something the reps are trained to say and say it often; their responses were automatic, sounded rehearsed and robotic.
I've been with Verizon for over 4 years (at least) so this attitude is a bit of stab in the back. It's not good Verizon chose not to honor loyalty and stick by a customer who has completed at least two contracts. Good news is, in this competitive environment, I can go anywhere for a phone, and service.
I can understand if you just bought a phone that's normally $500.00 retail (no contract) and it went bad. Paying an $89-$99 insurance deductible is possibly reasonable depending on the circumstances, but not in my situation nor in other loyal customer situations in similar situation.
My take on it is; find out about the manufacturer's warranty on a phone first before buying a phone. The amount you'd pay for monthly insurance and deductible costs may not be worth it. You may be better off having the manufacturer replace the phone, or just buying a new phone anyway. Again...depending on your circumstances.
Good news is, I'm no longer under contract and looking around. My girlfriend is with Sprint and they've replaced two defective phones with NO CHARGE at all. Looks like I'll be looking at Sprint's website after this.

It amazes me how people can either sign up for something and not read/learn about it, or just assume that the terms will be ignored if they file a claim.
If I have a $500 deductible on my car and get in an accident, I will be paying that $500 deductible if my car is 1 month old or 10 yrs old. NO DIFFERENCE and my Honda dealership is not going to intervene with my insurance agent to see if "something can be done"!!!!!!!!
And yes, Assurion is a SEPARATE company from Verizon. They also provide insurance for other cellular providers such as
AT&T
Cellular One
Cellular One San Luis Obispo
Clear
Clearwire
Comcast
Dobson Cellular
Edge Wireless
Boost Mobile
Virgin Mobile USA
MetroPCS
nTelos
Palm
Rural Cellular
Sprint
Time Warner Cable
T-Mobile
Tracfone
Verizon Wireless

Photoshop CS3 and Nikon D300s = BUYER BEWARE

I recently purchased a Nikon D300s and noticed an error message when I try to open RAW files in Photoshop CS3. I checked for an upgrade to the Camera Raw plugin and guess what? The upgrade that includes the D300s is only available for Photoshop CS4.
I called Adobe and they confirmed not only that I have to upgrade Photoshop but that because I purchased the Adobe Creative Suite, I have to upgrade the ENTIRE suite and CANNOT upgrade just Photoshop.
I'm not a programmer but it seems to me that when they upgrade Camera Raw (which they've done several times in CS3) all they do is add support for new cameras. I doubt there is so much programming being done that this pluging update cannot be supported by CS3. It's a complete rip off.

I doubt there is so much programming being done that this pluging update cannot be supported by CS3.
Oh, so the engine from 2010 Prius can be fitted into your 73 pinto without any problems?
Yeah, it's sorta like that.

MS Office iPAD - Buyer Beware

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