Infinity - Poor; so poor it needs investigating

another national lottery...
and another national disgrace
broadband working fine - pestered to upgrade - several letters and "offers" - ahh ok then lets see i thought....
14th november - we'll have you up and running today... epic fail
13th december - text - ooops didnt we tell you? ah we meant we'd have you up by the 18th december
18th december - internet connection dies
18th december - call to helpline - diagnostics show my modem isnt turned on - er it's glowing and flashing orange...
19th december - called to helpline part2 - manager this time - 82 sorries and can we send an engineer when you're working and it's convenient to us and not to you? or can we charge you £265 if youre not there during a day when we wont specifiy what time we'll be there -
Solution - let's wait until 22nd december and see if the fault clears if you cant be there when it's convenient to us ie BT and not to you
Asked what have i dont wrong? is it my fault that this is not working = your fault for not letting our engineers come round when it's really good for us and really bad for you - so your fault for NOT taking a day off work unpaid and letting us solve our issues
Who the hell is the customer here?
Solution = cancel and go Virgin
Go on BT i double dare you - reply -

"broadband working fine - pestered to upgrade"
That sounds very familiar! I had the same thing. A perfect rock solid ADSL2+ connection that never had LOS and was a constant 15Mbps.
However, The Infinity connection seems to be settling down a bit, Albeit a good bit slower than what I was promised.
I wouldn't go back to Virgin Media if they were the only ISP in the UK. They were a nightmare to deal with and their service( If it can be called that) was appauling.

Similar Messages

BT Infinity issues and poor service

I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-49442052268
Regards
A very unhappy customer.

JasonT wrote:
I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-*********
Regards
A very unhappy customer.
Hi there,
Firstly, I would advise you to edit out your VOL number from your post for security reasons.
Also, if you follow this link, it will allow you to fill out a "Contact us" form for the mods. Please remember to include all your account details in this and the mods should pick it up and contact you back.
I hope this info helps.

BT Infinity - Problems and Poor Customer Service

Hello,
We are new customers to BT - having only had our Infinity Fibre Optic connection installed into our new home 13 days ago. Since installation, it's become evident that the Hub struggles to maintain any decent wireless connection to the downstairs of the property, often providing download speeds of just 0.2 Mbps or around that figure.
Having run various tests and spoken with BT online, we came to the conslusion that we're suffering from a Wifi Black Spot. However, the advice received was for us to Purchase an second Router / Hotspot in order to fix the connection; which I find absolutely disgusting.
I find it very difficult to fathom that, as new customers who've just recently paid for the installation of this service, we're expected to pay to fix the poor quality of this service. BT off an official Wi-Fi Home Hotspot 500 Kit for £89.99 - so are you seriously telling me that we have to fork out another £90 to fix the substandard service we've received so far?
Especially given how early we are into the contract, I have to say how severly disappointed I am in the service received from BT at all levels. To expect brand new customers to pay to fix problems created by the service is absolutely dispicable, and if these issues are not addressed in a more fitting manner we may be forced to look into taking further action.
I look forward to your responce.
Regards,
Alan

Unfortunately no ISP will guarantee wireless speeds because there are to many variables involved in the transmission of wireless, such as environmental factors of the type of property you have, stone walls, concrete floors etc.
There are a few things you could try to improve things before spending money.
Make sure that "Smart set up" is turned off. see link how to so that
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
Some devices have a problem with the Homehub dual band having the same SSid (name). Try giving the 2.4Ghz and 5Ghz frequencies different SSids. Just add a 5 to the end of the 5Ghz SSid so you know which is which. Check the 5 GHz Sync with 2.4 GHz: is set to NO.
Once you have done that "forget" the connection on your devices and then restart the devices and log onto both the SSids if the device can use both frequencies. Not all devices cn use 5GHz.
See this link
http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...
Try downloading and running inSSider or another wireless scanner. This will show you the wireless channels that your Homehub/router is transmitting on as well as the surrounding networks. You want to take a note of the channels in use and change your Homehub onto a channel that is not being used.
See Link how to do that.
http://bt.custhelp.com/app/answers/detail/a_id/14094/~/how-do-i-change-the-wireless-channel-on-my-bt...
See link for inSSIDer
http://www.techspot.com/downloads/5936-inssider.html

Apple care is useless in India. I bought an iPhone 5 from a Maple store in June 2013. Also got convinced at the store and purchased an additional Insurance worth Rs 1000 at the same time. The iPhone 5 has a very poor battery life. Needed to be charged at

Apple care has been of absolutely no help to me. My 10 month old iPhone 5 stopped charging one fine day and Apple denies any responsibility for the same. Between my Family of 4, we Re currently using 5 Apple devices. Am so disappointed with the service from Apple. Although my cell phone is well within the warranty period , I have been denied a replacement. And the Shield Insurance that I purchased is now declining the insurance amount even. They insist I prove that it is an accidental damage. And Apple refuses to cover what they choose to call a 'physical damage'. So where does that leave me ?!

I cannot see the damage. But the screening centre has pics showing it is damaged. Apple refuses to cover a physical damage. But the reason the device is damaged could only be coz it had a poor battery life from start. The iPhone 5 is infamous for the same. We all know it. Apple conveniently denies responsibility.
And the Insurance company says it covers only accidental damage. Now how am I to prove an 'accidental' damage ? Unless I lie to them....

Poor student in desperate need of help getting my Adam 4017 and 18 units functioning!!

Thought I was getting a great deal. Like the loggers. Have them hooked up but I can not link to any program. Grant it I am a novice when it comes to these things. Im a microbiologist looking for bacteria that makes electric not a programmer.
I need the most cost effective way to record data off of these loggers. Im supposesd to begin a project on friday. Dasylab? Anything. If I can just collect the numbers in a folder I can process.
Please help.
Thanks

DASYLab 13 includes an ADAM module that should work with those units.
You do need to ensure that they are configured correctly, and have unique unit ids, and that they are wired correctly. Documentation should be available on the Advantech site.
You can download the DASYLab 13 evaluation from www.dasylab.com. Choose the Evaluation mode, and select the ADAM driver under the Data Acquisition packages.
- cj
Measurement Computing (MCC) has free technical support. Visit www.mccdaq.com and click on the "Support" tab for all support options, including DASYLab.

Problems with poor wifi signal strength, need help?

Any suggestions would be greatly appreciated? This is a lengthy explanation. Thanks in advance.
I have a 3rd generation Airport Extreme wirelessly bridged to a 4th generation Time Capsule. I have noticed only mild increase in signal strength. Surprisingly I have only 1 – 2 bars of signal strength when standing next to the bridged Airport Extreme. There are areas of the house that continue to have very weak coverage ranging from 0 – 2 bars depending on the day and others that continue to have no wifi coverage.
The house has Cat 5 cable in all rooms. Most rooms only have a phone jack wired to the end of the Cat 5 cable but two rooms have data ports. All the wires (phone and data) run to the same junction box and are connected to, what appears to be, a simple parallel bridge. (There are a couple unused access points on the bridge. A few years back, I ran an additional line for a phone by simply pressing the colored wire into the corresponding site and the phone works fine)
It was suggested to plug the two routers directly into the data ports rather than have them communicate wirelessly. When doing this, I had no signal at the other end and the phone stopped working.
What is the best way to fix the weak wifi signal problem?
1.     Do I need to tweak my current wireless set up? (FYI, In the Airport Utility, both devices are listed and have green dots)
2.     Do I need to buy an additional Airport Extreme to bridge to the Time Capsule to cover the current dead areas? (unless there is something I should do different in the set up, hesitant to do this, since I have only seen a marginal boost with my current bridge)
3.     Would it be better to use the existing cat 5 cable and create a functional “hard wired” network that I can use to connect the two wireless routers? (If this is the answer, is this something relatively simple that I can do myself or should I hire a professional?)
Thanks again.

The house has Cat 5 cable in all rooms. Most rooms only have a phone jack wired to the end of the Cat 5 cable but two rooms have data ports. All the wires (phone and data) run to the same junction box and are connected to, what appears to be, a simple parallel bridge. (There are a couple unused access points on the bridge. A few years back, I ran an additional line for a phone by simply pressing the colored wire into the corresponding site and the phone works fine)
It was typical awhile back, where you have "whole-house" Ethernet running back to a patch panel to use the cable runs for both data and phone service. This works fine as long as you only wanted 100 Mbps Ethernet (or Fast Ethernet) connections for data. Gigabit Ethernet requires all of the twisted pairs in the CAT-5 cable and cannot share any of those pairs for phone lines.
So any wall outlet that is wired for both phone & data will not provide Gigabit Ethernet ... unless there are at least two CAT-5 cables going to that outlet. I am only mentioning this as to the potential for reduced bandwidth on some of your connections as all of your AirPort base stations are Gigabit capable.
As far as "weak" signals, I am assuming that you have configured all of your AirPort base stations for a roaming and NOT an extended wireless network ... correct? Even if you already have, please review the following Apple Support article to make sure you didn't miss anything. Please post back your results.

My mother is killing her poor computer and I need help fixing it please!

My mom has a mac mini and all shes does with it is download those dumb animated gif icons....over and over....dont ask me why...
anyway, she downloaded like an insane amount to her desktop and now when she starts up, the computer spends so much time trying to change the icons into thumbnails, that it's a constant spinning wheel. I cannot do anything and this computer is slow as * now.
Anyone have suggestions about what I can do to get rid of these files and speed things up?

Alexandre, I was also amused, in the nicest possible way, by your post!
I would have suggested that you quietly hack into Mom's computer and make her default download folder somewhere other than the Desktop, perhaps even somewhere she can't find but from where you can delete all the gifs!
I would also have suggested that you read her the following 'riot act':
From a recent article in MacFixit:
Performance tip: Keep the Desktop clutter-free (empty, if possible)
Mac OS X's Desktop is the de facto location for downloaded files, and for many users, in-progress works that will either be organized later or deleted altogether. The desktop can also be gluttonous, however, becoming a catch-all for files that linger indefinitely.
Unfortunately -- aside from the effect of disarray it creates -- keeping dozens or hundreds of files on the Desktop can significantly degrade performance. Not necessarily because the system is sluggish with regard to rendering the icons on the desktop and storing them in memory persistently (which may be true in some cases), but more likely because keeping an excessive number of items on the Desktop can cause the windowserver process to generate reams of logfiles, which obviously draws resources away from other system tasks.
As such, keeping as few items as possible on the Desktop prove a surprisingly effective performance boon. Even creating a single folder on your Desktop and placing all current and future clutter inside, then logging out and back in can provide an immediately noticeable speed boost -- particularly for the Finder.
More here:
http://www.obbygobby.com/?p=18
and here:
http://www.lifeclever.com/how-to-organize-your-cluttered-desktop-and-regain-your -sanity/
And it is why Apple invented 'Stacks' for Leopard.

BT Infinity installation is there a need to instal...

Hi there.
Can anybody tell me exactly what the engineer will be installing when he comes to my house next week?
I was told by the sales person that they will need to install software on my pc to get infinity working. This makes no sense to me as everything in my house is wireless.
There should be no need for software to enable my broadband, if it does then have we gone back in time? Why dont we all just connect our pc's by serial cable to make it really old fashioned.
Im not going to require the Mcaffee av as I have my own AV solution. Also a majority of my machines are work laptops, as Im an administrator I can install software but theres no freaking way Ill allow an Openreach engineer anywhere near my machines.
If they need to just install software to test the connection, then why cant they use their own laptops?
Sorry for the rant, but I go to peoples houses who have BT broadband and they all have unnecessary software on there
installed by engineers to allow the broadband to work.
There is no need. Whats next BT will be saying to iphone and android users that they must install their BT FON software to allow their phones to work in their own house.
Thanks
Paul
Solved!
Go to Solution.

Hi there,
The software the engineer will install is basically NetProtect plus and fault reporting/fixing software, which in the event of infinity not working will run through diagnostics and common fixes. I would assume in the future the plan is to allow BT faults to remotely control your computer during calls to tech support, so they can help fix problems for novice users, but this part of the software isn't yet active. If you don't want it installed then that's fine, it's not compulsory, you just need to let the engineer know when he shows up. I do believe though that it can run diagnostics on the VDSL modem the openreach guy will install, so you might find the fault reporting part quite useful. It's really designed for people who don't have such a good understanding of computers/the internet, while most of us here on the forum would I imagine find the a waste of space, for some people it's useful to know that if something goes wrong there's an icon to click which will guide them through trying to fix it before they need to call tech support.

Broadband dropping constantly, poor speeds, poor s...

Hi Can anyone help - I had a new line and hub in Dec 2009. The broadband speed has never been brilliant but since Feb 2010 it has been awful. It is so bad my email's don't load and nor does my home page.   5 out of 7 days I am unable to connect to the Internet the router will have a flashing amber light or a red light. I have the Desktop Help which I use but usually it runs out of options. There is only one (new) socket into the house. The router is plugged into the "test" socket in the plug. Nothing else is plugged in anywhere near the router. I have emailed countless times to express my frustration. I have spoken to two help desk people who ask the same questions and go through the same routine. One said I did not have a BT account which was why I was having a problem. An engineer phoned and said my speed was 4.2 and would improve "now" (!!??)   It hasn't and is often 2.5. The main issue is that I am so often without any broadband at all. For example this last week Monday at 1200 the router wasflashing amber and nothing would reset for 2hrs then using the Desktop Help and earthnet cable I was able to get back online. Tues between 1730 - 1900 router was flashing amber then went red. Thursday 0800 the unit flashing amber and I got a message "Your hub cannot connect to broadband." Really??   Saturday 1020 I had connection but so slow I could not send emails and got Desktop message saying "Failed to load due to an internet connectivity problem.   I tried to get online this morning Sunday and had no service with the router flashing amber again. I went out to save my sanity. Came back - I could not reset until now at 1800. The second UK person I spoke to was definite there was no problem with the broadband speed at 4.5 so could it be my router is faulty? I am at my wits end. BT do not give a **bleep** as I guess I am locked in for 18months due to a new line being put in. I pay for a service and get decidedly limited service. Does anyone know how to get their attention or better still reliable broadband.   By the way I live a two miles outside Chichester. I have not been able to post this for 15mins due to "connectivity problems".

Here are some of the results i found... hope they can help....
ADSL line status
Connection Information
Line state   Connected
Connection time   0 days, 00:08:27
Downstream   1,344 Kbps
Upstream   448 Kbps
ADSL Settings
VPI/VCI   0/38
Type   PPPoA
Modulation   G.992.1 Annex A
Latency type   Interleaved
Noise margin (Down/Up)   15.6 dB / 21.0 dB
Line attenuation (Down/Up)   40.3 dB / 23.0 dB
Output power (Down/Up)   2.4 dBm / 1.6 dBm
Loss of Framing (Local/Remote)   0 / 0
Loss of Signal (Local/Remote)   0 / 0
Loss of Power (Local/Remote)   0 / 0
FEC Errors (Down/Up)   1 / 3
CRC Errors (Down/Up)   4 / 9
HEC Errors (Down/Up)   20 / 5
Error Seconds (Local/Remote)   1 / 4
Download speedachieved during the test was - 122 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :192 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

W510 Poor body,Poor support

I got my w510 in Jan 11, it was my dream to use such machine,when I saw the body of w510,it was very disappointing,
Body
1, The battery does not properly fixed in slot,its moving.
2. The screen remains uneven when closed.
3.Dvd drive is not fitted properly,
4. Overall body is not properly fitted,it's loose fitting.
Laptops are for movablity,the must be rock solid,I have dell xp no part is moving,no unwante sound,
Hardware,
1.within 1 month it started hanging,during minimum use of Graphic applications, the video playing stopped.
when I went to service centre for such complains,they told all machines have same body problems so nothing can be done, and they simply formatted my machine without knowing about OS platform and loaded Win-7 32 bit,actually it was 64 bit.
What a careless support and service?
any Idea,help can I get?

first of all the loose part or anything like that inside 21 days...return but that is not an option.
Yes service center are joke most of the time apart from replacing motherboard and things like that. Most of the them are worthless idoits working & has no knowledge or understanding that people depend on this machine for work.
First of try to ungrade all the drivers (graphic card driver problem went away after upgrade for many on this forum)
Here is the link for latest driver
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-74582

1142 Poor Performance CPU Spike

I have a 1142 running W7 Autonomous software. WPA2 Pre-Shared key.
Everything is working - clients connect at 300MB M15 however performance is poor, around 110MB/sec
A show proc cpu shows 100% CPU due to interrupt (not a process)
Anyone seen this before? Both 12.5 and V15 IOS seem to exhibit the same issue.

Hello,
As per your query i can suggest you the following solution-
To exceed the target CPU utilization by a small amount, or a momentary spike in utilization, is not an indication of a problem that needs investigation.
Hope this will help you.

Iphone 4s performance very poor after iOS7 update

Hi Guys,
I just thought i'd post my experience on my iphone 4s...
First of all the phone is approx 18 months old.
The phone was perfect until I updated to the popular IOS7 update, cough!!!!
Heres what's happening...
iPhone probs since IOS7 update
First of all the phone never missed a beat until ios7 update. Please don't insult me apple and tell me that this is a coincidence.
-Batt perc poor accuracy readings, sticks on amount for long period until reset, thereafter reads incorrect again. Last week was reading 93% but was actually flat.
-Batt can read low, phone freezes, reboots on its own & batt will then read at a higher perc.
-Phone freezing and rebooting on its own intermittently, either has to be physically switched on (from black screen) or white apple appears & it switches itself on.
-Select msgs or email - white screen appears only.
-Have to reset phone on numerous occasions due to lack of or no response.
-After reset all messages, emails, notifications etc come in all at once
-Will get bulk messages, even from same people.
-Will not open messages or email at times, poss due to signal loss while phone shows still signal bars (States switch in wifi or network)
-Loss wifi all the time, doesn't work at all now. (oddly it worked again in the apple store which left me really baffled?)
-Search for email now poor
-App Store search poor, loading poor
-Alarm clock not working at times
-Switching off on its own
-No response from screen at times and accassional delays when it does work
-Battery drain excessive, even when not being used! I have switched any hidded consumers off
-Very jaggy/not smooth in operation at times
-Opening app, settings etc take too long. An app might 'blink' i.e. Flash off then back on.
-Wifi on at access screen but switched off in settings and therefore can not select on option
There could be a battery issue here but only since ios7 update has this all came into play. I used to really like the phone and enjoyed using it.
I was at the apple store yesterday and the guy showed me that my battery was borderline 79 -80% condition (orange).
He mentioned that there also may be software issues so I am now going to carry out a full retore from new,and post back during the week.
If a company from any technical background that deals with software, and hardware, and the the system or particular part of the network/system/hardware lays down, then you must stand by it.
I am due an update apple if you're listening, but if a battery is going to last only a year and a half or less then I very well may take my chances with another manufacturer. I just can't be bothered with hassle and the thought in my mind waiting on the phone battery failing at some time.
I understand the technology behind it all but maybe apple need to look at the consumption side of things more than the makng a stronger battery. Maybe consider a secondary system using small second battery or solar, with temperature regulation of some sort. Another approach would be to have a primary system (for calls, texts and maybe limited internet) and a secondary system (for apps etc etc) simply controlled by a type of switch/relay/regulator i.e. if the battery drops below 25% you will not get to use secondary systems keeping your phone usable in terms of making calls, which the mobile phone was intended, remember!!!!
I called my phone network company and they said they would cover the bill for a new battery as the guy in apple store suggested would fix the powering issues.
P.S. I emailed apple about this last week, got an auto response stating we'll get back to you in 24 hours, and guess what, they didn't.

I have a similar problem. I have an iPhone 4s that was working perfectly. Almost immediately upon upgrading to iOS7 I noticed that the battery began to drain much quicker. This morning when I tried to recharge the battery it would not recharge. I followed brad805's suggestions. When I took it to the Genius Bar they attempted to remove the battery and directly power the phone from a cable and that did not work. The phone is now completely dead and because it is past the one year warranty period, there is little that the people at the Apple Store can do to help me. I took very good care of the phone when I owned it and there were no incidents to the phone in the time since I upgraded to iOS7. I strongly believe that the upgrade to iOS7 is the contributing factor to this phone failure.
Is there a mechanism to register a complaint with Apple? I understand that phones fail from time to time but based on the posts I am seeing on the internet, I fear that there are additional instances like mine.

Poor quality video output from iMovie 08

I have tried to save or export videos on several occasions, their output quality is always very poor.
Recently, I needed to translate videos from MPG, MOV, AVI etc.. using various translation tools. I am not sure how much quality I lost during those translations (I wish iMovie would import something, anything!).
I have saved my projects and also tried exporting to the highest resolution in both cases. When playing back within PowerPoint or QuickTime (7pro or 10) the quality is so bad I almost can't recognize the people in the video.
Does iMovie 09 do a better job with output or am I just using the wrong tool?
Thanks in advance.

not sure if i'm having the same issue or not, but i'm having problems with iMovie 08, and exporting my finished project, and having the frame rate be goood, or the resolution stay good, or both. I've tried m4v, avi, mpeg4 and they worked in quality in that order, but m4v still didn't have as good as resolution as the original file. Is there an option that automatically goes with original framerate, and resolution? What should I be doing for best visual quality in general?

Flash is a poor quality software

Guys, after just short time (luckily) that I had to work with flash, during which time flash show what its capable of (not a positive thing), my thoughts on it.
Flash is extremely poor quality software. Incidents working with flash involved
1. thumb doesn't show up on slider when I click button once, but shows up when I click this same button twice. (code: thumb.visible=true), that all there was to it!!!
2. movie clips moved out of scene are showing on scene anyway
3. Simply copying the aforementioned slider and placing it on first frame on main scene brakes totally unrelated code somewhere else. But pasting the same slider on second frame doesn't brake that code anymore! Needless to say that slider has no code whatsoever so it couldn't possibly reference anything in my scene anyway!
What else? Yesterday I was happily working till lunch. Saved my work, went, had a lunch, came back, try to open my file, nope, not so fast flash tells me that this is incorrect format of a file!!! I couldn't believe what I'm seeing. I've never during my 15 years of working as a programmer came across software which couldn't open file saved by itself. Apparently, this is very common problem with flash: Re: I cannot open FLA files in CS5 "UNEXPECTED FILE FORMAT" help!
Luckily I've had save this file the day before so I've lost only half a day's work.
Another phenomena, during debugging flash goes through lines of code and at last line throws error that child mustn't be null, which is really bizarre because on previous lines I've had that child object and flash didn't complain at all:
child = new Item();//goes through this line
child.setUp("myChild");//goes through this line
addChild(child);//throws ERROR that child mustn't be null.
Another incident, two buttons identical class, all is different is text on them, one says play, the other one says settings. First button do not respond to mouse events, specifically to mouse_over event, second button behaves correctly. Situation got resolved that I've added another, dummy button and moved it out of stage. Now both original buttons behave correctly!!! How is this possible???
Another incident from before yestarday. Same slider. First frame, two copies of it. First one (top one) after publishing looks as it looks in editor, second looks completely different! parts are scaled up, far away from each other, total mess!!!WHY??? I simply put one slider from library and copied it once. Same frame, same slider, no code involved whatsoever and despite this flash messes things up.
Another incident with slider. The same slider copied from one frame to other. One works perfectly on one frame (that is you can drag the thumb and the thumb follows your mouse), paste EXACT!!! copy of this slider on different frame and the slider becomes unresponsive!!! Un effing bellievable!!!!
Oh, and one more thing, can this software and swfs produced by it be any slower and use more processor power?
There were also plenty of others smaller annoyances how flash behaves, or why doesn't behave correctly. I'm so glad that will not have to work with this software anymore. It is so bad. And it is Flash CC. Unbelievable.
So I suppose, my question is, why is flash so poor quality software, despite the fact that is on the market for so many years?

Are you serious?
Are you genuinely serious?
Are you really...
How can anyone think that this, out of box should compile? How?!?
The child isn't declared, Item class isn't defined, how can you think that this could/should compile? How?!!!
As I've said in one of my previous posts, this is simply snippet of my code with those problematic lines. And why I have problem with this is, again, as I've said previously flash does go through two lines with child variable, but throws error (during debugging) at the third line that child variable mustn't be null!!! while just before second didn't have any problems with referencing this variable, just one line previously.
And no Amy, you are wrong saying that I've nulled this variable somewhere.
If you look at the code (from one of my other posts):
//[begin of example]
//some function's body
child = new Head_mc(); //Head_mc is a movie clip
trace("child: " + child);//outputs some name of this child
child.setUp(aHead);//goes through this line fine while debugging
addChild(child);//GIVES ME ERROR TELLING ME THAT THAT child MUSTN'T BE SET TO NULL!!!!!!
if I change this code to:
//some function's body
var c:MovieClip = new Head_mc(); //Head_mc is a movie clip
c.setUp(aHead);//goes through this line fine while debugging
child = c;
addChild(child);//No problems, but why is it that this works and the first code doesn't work?
//[end of example]
you will see that the only function which could possibly nullify child variable is function setUp, yet this function is called in second example as well as in first and yet first example behaves incorrectly and second example works as expected. Why? What's different there?
Oh, and @sinious, please mate, give me a favor and don't try to compile it, because it is impossible to compile. But also please note that I mention that the debugger goes through some lines so it must mean that at some point I did compile it first and then started debugging. It does make sense, doesn't it?
As for working with complicated software/languages?
Guys, please don't make me laugh.
Maya, Catia, AutoCAD, 3DMax, Visual Studio, Blender, Photoshop, ZBrush, UDK, UE4, - (except Catia I work on weekly basis, every week of the year (except holidays and weekends that is) with each and everyone of those products), and of course as a language of choice I use C++. How do you think C++ compares with regarding difficulty, complexity, learning curve to as3 do you think?
Flash (and as3) is a relatively simple but buggy, poor quality and unreliable software. I can say that not because I cannot learn it. I can say that because I've worked with it and experienced it's poor quality and "bugyness" from day one. I also worked with other software in my life, I also do work every day of my life with other software (the above mentioned), and flash simply proves to be of poor quality.
None of the software I've mentioned couldn't open file it just wrote couple of minutes ago. With flash it happened. Not once now, but two times. And not just to me. Plenty of examples on the web. Guys, please, open your eyes. It didn't happen because I'm a bad/incompetent programmer. It happened because flash is a buggy, poor quality and unreliable software. And companies are ditching flash not because I say it is bad. They ditching it because through their own experience they realized that flash is a buggy, poor quality, poorly performing, unreliable software. That's all there is to it.
And as for self-congratulatory behavior of yours:
"Plenty of evidence is here to the contrary so, mission complete"
What mission did you achieve?
The one in which you proved to everyone that you don't understand that you cannot compile code snippet which is taken out of context?
What kind of programmer you are, it just makes me wonder...

My Infinity Order Keeps Getting Cancelled! And Muc...

Hi.
Sorry, this is REALLY long, but I needed to document this somewhere.
I own a house.
I have two phone lines on my account.
I pay the bills for both, but one is used exclusively by my lodger. He pays me for his calls, broadband, etc. For years this has worked well. Even if we have two lines of ADSL2+ at a whopping 1Mbps each! (I know, "WOW!")
At last, at the end of June, BT Infinity 2 arrives on our estate. Testing indicates that we will get a serious 77Mbps down and about 15Mbps up.
I do a little victory dance.
Then, the pain starts. Courtesy of the BT Infinity team (I have been lead to believe).
My lodger wants his own "private" Infinity line. I think this is rude as he does not want to share, but hey, if he pays for it, who am I to judge?
I obtained two MAC keys from our current ISPs.
Around the 10th of July, I ordered two BT Infinity 2 lines to be installed. All was well. Engineer was booked for the same day to install the wall-boxes, modems, etc. Booked for 26th May.
I paid for a year's line rental on the line that I use, in advance, to save money.
Later that week, I noticed one of my orders has disappeared. Hmm.
I phoned the helpline. Got a really nice Indian lady. I asked her why the second Infinity line had not been installed. She wanted to know what speed I was getting and could I please power-off the modem. Sadly, not good English. I apologised and said I had to go, and hung up. I phoned up again -
*1. Was told that only one BT Infinity modem could be installed at a time as the engineer would not have time to install both - this is even though TWO install slots were booked.
*.2 Later I got told that two Infinity lines could not be installed because the lines are on one account number.
The MAC for my lodger's line was put into the system. ALL records of any orders whatsoever disappeared from the BT tracking service!
I did however receive emails telling me of the install date, etc., of my lodger's line.
Sporadically, I received emails asking telling me that they NEEDED my MAC in order to progress my order. What order? There was NOTHING on the BT site. No VOLs or order numbers that I had been given brought up any results. According to the Order Tracker, there were no orders, so I could not enter the second MAC.
Stressful? (After ten years of truly awful download speeds - we've only had broadband of any sort for about three and a half years!) You had better believe I was stressed!!
On the 23rd July, I get a letter through the post from BT, dated the 11th of July. It says that my transfer to another phone company would be completed on the 24th July and should I wish to cancel this, I needed to contact BT BEFORE the 20th of July!
I panicked and phoned BT to stop the transfer. Whereupon the lady I spoke to said that she thought it rather strange that I had paid for a year's line rental then decided to move to another company. I later received welcome blurb from TalkTalk. TalkTalk? Grrrrrrr!
The Hub3 turns up on the 24th July, for the lodger's line.
The 26th, and the engineer turns up. Stuff installed. GREAT!!
Network crashes a couple of days later, east of London into Essex. BT pretends that it was a "line fault".
Also have had several modem crashes giving sub-1Mbps speeds.
It is now Wednesday 8th of August (I think). I decide to try and get the second Infinity line installed as I am still stuck on 1Mbps ADSL.
I go online to sign up.
What? I find out that I'm being charged for phonecalls during the day?
BT have cancelled my Anytime package on MY LINE on the 26th July without telling me and I have been running up call charges without knowing it!!
It gets better: There is now no record that I ever paid them £120 for my year's line rental, and to really take the pi**, they have charged me in advance for the August line rental.
I phone up to get things sorted regarding my year's payment, and to get my Anytime package put back on my account. Apparently this cannot be done BECAUSE THERE IS AN ORDER STILL WAITING TO BE ACTIONED ON MY ACCOUNT. Could this be the "cancelled" Infinity order? The system will not let anyone modify my account.
I get passed from department to department. Here. India. Here. Infinity team, wherever they are? And back to here again.
*3. The guy I finally spoke to confirmed that the reason I could not get Infinity on the second line was because the two phone lines were "linked" on the account. He said that he, "WOULD GET THE LINES SPLIT." That way the installation would go ahead. I was to call back after lunchtime on Friday all would be sorted.
Friday 10th. 1pm. I went online to check progress on my account. Nothing obvious. It still shows Evening and Weekend calls. Tried to order Infinity again online. It would not let me do so.
I then called BT. Guess what? It wasn't sorted. Yes, there was no record of any attempt to do so.
I then phone up the number I was given by the "Account-Split-Guy" to try again to get Infinity installed. I get through to India. I have the wrong department. I get though to Tech Support in India. I have the wrong department. I got through to someone in the UK, but they could not help, so I got put through I think to the Infinity booking team in India. They said I needed to talk to someone else, and FINALLY I got to talk to a really nice lady in the UK who went out of her way to help.
The nice lady in the UK asked what had happened. I told her. She tried to change my Anytime package, and it was blocked still.
*4. She told me that according to their system, *"I ALREADY HAD INFINITY ON THE LINE I WAS TRYING TO INSTALL ON"*.
I told her about all of the above.
She said she would look into it and get back to me.
After much messing about (hard work on her part!) she managed to get my Anytime package put back on my account. She said it would go live later that night. She tried to get an Infinity order processed, but she needed a MAC key. I gave her the one I had obtained when I originally placed the order, but it had expired!
I then got onto my old ISP and by some miracle they managed to get me a new MAC in just over half an hour!
I contacted the lady at BT who then got an order put through for BT Infinity. She did not need the MAC at the time, but was not allowed to place an order without one.
Much thanking went on.
Later Friday evening I went on the BT Order Tracking site to put in my MAC. It was not possible. It did say that the broadband order was "In progress", with an estimated Completion Date "Today." Even later Friday 10th of August, the broadband order is listed as "Completed." I try to enter my MAC again and I can't. I cannot book an engineer visit either.
I am again worried.
Saturday 11th, late in the evening, I phoned the Infinity install team, on the number I had been given, to give them my MAC. The lady in India could not understand what I was saying. I rang off apologising that I had the wrong number. Phoned again. India. Got a man on the phone to whom I explained that I wanted to give him my MAC key. He then asked me, "You have lost your MAC code?"
After much explaining he understood what I was saying. I gave him the then current VOL order number, and he said that for an Infinity install, they "Did not need a MAC key."
Fair enough. I thanked him, said goodbye and hung up.
I kept checking over the weekend and the order remained up on the site.
Monday 13th August. Morning. Logged onto BT site. My order was GONE from the Order Tracking page. Got an email and a phonecall from the lady at BT saying that she was still working on things. She had to take off the Anytime call package on my line, but leave it on the lodger's line for the time being. This "should" enable her to order Infinity on my line. I checked online later in the day, and there were order details there, but with a different order (VOL) number. It still shows that my broadband order completed on the 10th of August and my Evening and Weekend Package will complete on the 15th of August.
I need to say: Apart from the lady mentioned above, who has been superb all along, everyone else so far, wherever they are based, have been *very* polite and helpful while on the phone, just pretty useless when it actually comes to sorting the problems out. There has also been a significant language barrier on some occasions.
There were many more phonecalls on other occasions. More being passed from department to department, and more rubbish told to me than is listed above.
Luckily for you, this is all I can remember.
A new day has dawned. I still have a valid MAC, no Infinity, and no date for an engineer visit booked.
I am not optimistic. :-(
Solved!
Go to Solution.

Hi All.
Today's update.
According to the Order Tracker-
Apparently, as of Friday the 10th of August, my BT Infinity 2 service installation was completed. Funny, I don't remember an OpenReach engineer breaking in and installing an Infinity wall-plate, and setting up my non-delivered and thus non-existent HH3!
Also, about an hour ago from this post time, around 1600hrs on Wednesday the 15th of August, my "New" Evening and Weekend Calling Package went "Live". I believe I have had that package all along. One of my gripes was that I was taken off the Anytime Package.
Hang on! What's this that came in the post earlier today? Dated the 10th of August - I am being informed that my "Unlimited Anytime Plan" is being set up. Cool! Ah, no completion date, but I was told over the phone, on the 10th, that it will have gone live by midnight of the 10th.
So, have I got it, or not? Any of it?
So. Still no second Infinity line.
Yes I know, some of you poor buggers cannot even get Infinity, but thanks to my Lodger and the general incompetence of one BT department or another, neither can I!
I am posting this over my trusty 1Mbps ADS2+ line, while trying to download a 3.2GB disc image from MS TechNET. Apparently, it is going to take me nearly 10 hours at the current speed. I have at least five more large images to download.
Oh boy...

Infinity - Poor; so poor it needs investigating

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