Info about my 20€ Creative Cloud bill

Hello. I get an invoice every month around 20€ for this Creative Cloud but I have no idea of what it is and what I'm paying for. My daughter is using Adobe InDesign, is that what I'm paying for? Where can I find more info? Thank you.

Please update the credit card details using Secure payment portal, once done, send me a message in forum as well as through private messaging so that I re trigger the payment.
The Credit card has not been changed & the payment has failed for last few months.
If the process does not re trigger the CC, you will have to get this CC canceled & place a new order.
Regards
Rajshree

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I have a tax exempt form and I need to get taxes removed from my creative cloud bill for two differe

I have a tax exempt form and I need to get taxes removed from my creative cloud bill for two different accounts. How do I do this?

Here you go: http://helpx.adobe.com/x-productkb/policy-pricing/place-tax-exempt-order.html#main_Tax_exe mpt_orders_in_the_U_S__and_Canada
Contact support.

Is Creative Cloud billing hopeless?

As an Adobe shareholder and 15-year customer, I dismay for the future of the company if they are betting on Creative Cloud.
At my company, I signed up for the one-year CC membership. Everything was great until I decided to leave my company, four months before the end of the one-year plan.
Not wanting to rip off Adobe, I wanted to get an invoice from them for the remaining four months on the contract so my company could pay it off and be done with it.
The following "conversation" took place over the course of an hour with the only channel of support I could get through Adobe:
Shelmungam: Hello! Welcome to Adobe Customer Service.
Shelmungam: Hi Steve.
Steve : hi
Steve : can you help me?
Shelmungam: I have received part of your question, please allow me a minute to review your query.
Steve : hello??
Shelmungam: I understand that you would like to receive the bill for your remaining subscription amount, is that correct?
Steve : that's what I wrote to you a half hour ago
Steve : can you help me?
Steve : hello?
Steve : why is there such a delay?
Shelmungam: Thank you for confirming. Let me check and help you with this.
Shelmungam: May I have the order number please?
Steve : i don't know the order number
Steve : it's the only order for a one-year creative cloud membership on my account
Steve : can't you look up my account?
Shelmungam: Let me pull up your account with your email address.
Steve : this is taking waaaay too long. I've been on the line with you for 30 minutes already!
Steve : I am very frustrated!!!!
Shelmungam: I apologize if this cause an inconvenience to you.
Steve : a HUGE inconvenience to a very LOYAL customer. I hope you're going to do something to compensate me for the time I am spending trying to solve this problem for you.
Shelmungam: Are you referring to Creative Cloud membership (one-year) that was placed on Sep. 07, 2012?
Steve : YES!
Steve : the only one i have placed
Steve : please, for the love of god, speed this up!
Shelmungam: Thank you for confirming.
Shelmungam: Let me run you with the steps to download the invoice from your adobe account.
Steve : I don't want OLD invoices. I want invoices for the NEXT FOUR MONTHS
Shelmungam: I am sorry we will not be able to provide the invoice for next months.
Steve : that's the whole reason I wrote to you
Steve : do you speak English????
Steve : I am LEAVING my job
Steve : I need them to pay for the rest of the year
Steve : otherwise, you will not be paid
Steve : so I need an invoice for the rest of the year
Steve : from YOU
Steve : Adobe
Steve : the company I've been on the line with for nearly an HOUR
Shelmungam: Steve, I understand your concern however, it is not possible for us to send the invoice for the next 4 months since we haven't charge.
Steve : You need to put me on with someone who understands proper English
Steve : you do not
Steve : I need to cancel my account
Steve : so what do you suggest I do?
Steve : not pay you for the rest of the year?
Steve : can you understand this?
Steve : you do not understand my concern
Steve : otherwise, you'd be able to help me with my problem
Steve : get a supervisor
Steve : help!!!!!
Shelmungam: Would you like to cancel the subscription now?
Steve : Yes. Cancel. Cancel. Cancel. Get me out of here!
Steve : I need an invoice
Steve : Help!!
Shelmungam: Steve, I have checked and see that your order has been suspended due to credit card issue.
Steve : You are going to make my head explode!
Steve : of course. I said I'm leaving my company.
Steve : My credit card is with my company.
Steve : Cancel. Cancel. Cancel.
Shelmungam: Your subscription has been cancelled due to credit card issue. You will not be charge in future.
Steve : This is terrible.
Steve : I ordered a year plan.
Steve : You should charge me for the year plan
Steve : I can get my company to pay for it
Steve : all you have to do is SEND ME AN INVOICE
Steve : don't you want the money for Adobe?
Shelmungam: You need to download the invoice from your adobe account.
Steve : Isn't this the right thing to do?
Steve : There IS NO INVOICE for it
Steve : are you a robot?
Shelmungam: No Steve, you are chatting with a living person.
I want to chew my arm off. Surely this is what they mean when they say "enhanced interrogation." I can't believe this went on for another 30 minutes and this person STILL didn't solve my issue.

Honestly this is horrible.
All i want to do is pay my bill.
WHY NOT ADD A BUTTON THAT SAYS PAY YOUR BILL !!!!!!!!!!!
ahhhhhhhhhh!!!!
AAAAAAAHHHHHHHHHHHHHHHHHHHHHHHH!!!!!
AHHHHHHHHHHHHHHH
I WANT TO PAY MY SUBSCRIPTION PAYMENT WITH A NEW CARD....
ITS TOOOOOO HARD TO FIND....
AHHHHH !!!
I HATE MYSELFFF F F II I II II I IC ANNA TTTT FINDD IT IN A TIMELY MANNER. .111111!!!!!!!
ahhhhh!!!!
ADOBE BILLING SUCKSSSSS. 1111!!!!! i CANT PAY MY BILL AND I STILL HAVE 30 DAYSS !!! ! BUT I WANT TO PAY IT WITH A NEW CC
AHHHH !!!

Confused about Adobe IDs + Creative Cloud + DPS App Builder.

The "Adobe Digital Publishing Suite Getting Started Guide" recommends having the multiple email/multiple Adobe IDs for Accounts. (Master/Admin/Application/Builder/Designer) Great! I love being extremely organized and worked with my IT department to set these up. Now, initially, we are only going to release a couple SE apps (free w/CC), but hope to do a multi-folio down the road. So, for the SE app, I'm working through the "Step-by-Step Guide to Publishing iPad Apps with DPS, Single Edition" and I get to the page about building the app with DPS App Builder. Here it states (on page 49 for those following along) that if you are a Creative Cloud subscriber, you must use the same Adobe ID that you use to sign in to Creative Cloud. Well, of course I'm a CC subscriber. But with the company that I work at, the CC Adobe ID is associated to my work email address. So this is where I'm confused because back over in that Getting Started Guide it talks about not using an account tied to a person (which is what using my work email does). So what Adobe IDs am I suppose to use and when?

Ok, so we had a whole bunch of internal emails about this The person you were working with on Twitter was kind enough to reach out to me to make sure we gave you the right information. Turns out that SE *is* now available with Creative Cloud for Teams. This was news to me!
Back to your original question: you should sign in with your Adobe ID. If your Adobe ID for CC for Teams is your corporate email address then that's the Adobe ID you should use.
Neil

Confused about the new Creative Cloud

Dear all,
Since I read adout the new Creative Cloud I am confused about what is going to happen to my license for Adobe Lightroom. Are they going to still maintain the desktop applications as well or will I have to pay for a yearly license if I want to use the new versions of Lightroom?
I am a casual photographer and I love using Lighroom for my pictures but I don't think that paying for a yearly license because I am not spending a lot of time editing pictures.
Can someone clarify this for me?
Many thanks,
Lucian

DrLucian wrote:
I am a casual photographer and I love using Lighroom for my pictures but I don't think that paying for a yearly license because I am not spending a lot of time editing pictures.
The CC is geared towards Pro users, schools etc. LR spans both Pro and casual users. So from what I can garner Lightroom will stay as it is for the next iteration at least. I quoted that bit as my opinion is that that is the very reason why Lightroom will be available outside the cloud with a cloud version available with intergration features with the rest of the CC suite.

Message asking to stop CC during reinstall (was:Question about installing Adobe Creative Cloud)

In October of 2013, I tried the 30 day trial Adobe Creative Cloud and downloaded Premiere Pro CC, Adobe Prelude CC, Adobe Photoshop, adobe Media Encoder CC, Adobe Audition CC and Adobe After Effects CC. After a day or so, I decided to purchase the Student Teacher Edition. When I did that, I deleted the Adobe Crative Cloud and installed the Adobe Creative Cloud for that wasn't the trail.
Every thing worked for a moment. I was able to add other things or had the option to add, because I could go to the Adobe Creative Cloud. Then when I was exiting from the Premier Pro CC tuturial, I somehow deleted the Adobe Creative Cloud icon. Whenever I tgry to download the updates and even re-install th ACC, la warning comes up to stop the Adobe Creative Cloud that is running, so, I can download the updates.
However, I am not able to do so. How can I re-install the Adobe Creative Cloud and by pass the warningf?
Thank you
Reginald D. Brown

Hi Reginald,
Please quit Adobe creative cloud desktop app. Open the task manager in Windows or terminal in MAC. Kill below Adobe services and try installing the CC apps again.
Adobe AAM updater notifier
Adobe creative cloud.
Adobe CEF helper service.
Once you end these processes, relaunch the creative cloud app and then try to install the updates.
Let us know if it works.
Thanks,
Ashish

Question about installing a Creative Cloud app on multiple computers.

If I install a Creative Cloud app on Computer A and Computer B, and then I uninstall the app from Computer B, can I then install the app on Computer C?
If yes, are there any special steps I need to take in this process?

Ken G. Rice wrote:
@gary0a1 - I assume you are referring to reply 20 by Jeff Wright from May 2012: "Yes you can have both computers turned on and connected at the same time. As long as you are only using the applications on one computer at a time it is not a violation of the EULA."
A single user can now use the software on two computers at the same time.
See the Creative Cloud FAQ here https://www.adobe.com/products/creativecloud/faq.html under the Getting started section:
Can I use the software I download from Creative Cloud on multiple computers?
Yes, you can use Creative Cloud desktop applications on two computers at once, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreements page for more information.
Hi Ken,
Hoping you could offer some clarification on this. The current version of the CC FAQ doesn't seem to have same language as before; here's what it says now:
Can I use the software I download from Creative Cloud on more than one machine?
Yes. Creative Cloud desktop applications can be downloaded and installed on multiple computers, regardless of operating system. However, activation is limited to two machines per individual associated with the membership. See the terms of use for more information. Learn how to deactivate a Creative Cloud license on a machine.
...what's more, the Creative Cloud EULA was updated on June 18, 2014, completely replacing the prior one from October 16, 2012. The new Adobe General Terms of Use reads:
"You may activate the Software on up to 2 devices (or virtual machines) at a time, if these activations are associated with the same Adobe ID for the same individual, unless stated at http://www.adobe.com/go/activation. However, you may not use the Software on these devices simultaneously." [emphasis added]
So, is using the CC apps on two systems at the same time actually allowed? Would it be possible to get a definitive answer or clarification on the previous reply here?
Thanks so much!

Creative cloud download card?

hello all:
my wife works for a university and they offer student/teacher versions of adobe software to their employees. i'm currently using cs5 and need to upgrade. she looked on her university intranet for info about ugrading to creative cloud and found this:
Adobe
Creative Cloud Download Card for Mac/Win
Item
#: XXXXXX
Your
Price:
$359.88
has anyone heard of this "download card"? i chatted with an adobe sales rep and they claim not to have heard of it.
thanks in advance for any info.

Hi Cozmiczone/shoofirbin,
You can buy keycards for Creative Cloud from Store, They are 12 month Creative Cloud subscrption card, which has a number which can be used to activate the subscription,
the card has self-explanatory steps to activate it. They are valid for the time that you purchase.
The payment is for one time which is at the time of purchase.
You can ceheck these link also :http://bookweb.syr.edu/ePOS/form=item.html&item=W49163&store=1
http://ucsandiegobookstore.com/p-55021-adobe-student-teacher-licensing-creative-cloud-12-m onth-subscription-keycard.aspx
Regards,
Rajshree

Is there a path to transfer a Creative Cloud license to a Creative Cloud Team Ready license?

Our team wants to be on Creative Cloud as soon as it is officially released (hopefully for $29.99 per user). When Creative Cloud Team Ready is released, we would like the option to convert to Team Ready without a penalty. Will that be an option?

This is very unfortunate, and the introductory video is misleading, as I watched it and got excited for the new product I believed from what I was seeing and hearing that this would indeed have team availability. Why wouldnt Adobe launch this for use in teams, this doesnt make any sense to launch this only for individuals, I would imagine most professionals self and publically employed touch a team at some point in thier workflow. Has nothing been taken from googles example, docs 'etal?
This is befuddling, I talked to an adobe agent and asked if I should wait to buy the individual offereing because of any confusion or not being able to merge into a team offering and they said, yes you should probably wait because we don't know how they will work together if at all, because CCTeam is going to be a completely separate offering.... Really, you guys really dont know how its going to or not going to work together for someting slated to launch later this year? wouldnt the obvious be to include in the development a way for it work, perhaps bringing individual accounts under an umbrella company account, which would be great because then individual users could move from company to company seemlessly, there should also be a way for separate companies to connect to each other via the cloud system for team projects and then disconnect after the job is done. Versioning and cloud amoung groups of individuals and groups of companies is almost a must nowadays. <hoping for the best>
Here is the copy from my transcript of talking to an adobe agent, he says there is no reseller Option, David_b?
My name is Robert H, how can I help you today?
Robert H: Hello, how may I assist you?
David Blanchet: I wanted to ask a couple questions about cs6 team
Robert H: Okay
David Blanchet: I am self employed with a business partner, how can we both use cs6 creative cloud
David Blanchet: meaning basically is there a solution where both of us can access the cloud hosting of images and collateral
Robert H: Creative Cloud is designed for individual use at this time. We will be adding a team edition in the short future.
David Blanchet: I tryied calling the cctr company in the us CDW and they had no ide what i was talking about
Robert H: Creative Cloud is not sold through resellers and is only sold through adobe.com
David Blanchet: if I purchase and individual license now, well if we both do, can we merge them into the company offering later this year, or have you all not gotten to that aspect yet?
Robert H: No they will be different platforms.
David Blanchet: http://forums.adobe.com/message/4389436#4389436 this adobe forum post lead me to the Adobe Creative Cloud? Team Ready and a page which gave me more info on how to find a reseller??
David Blanchet: ok so should I wait on purchasing the individual product? I;d hate to purchase and indivdual product then when the team offering comes out, not be able to get out of the personal one
Robert H: I would wait since the details have not been released yet.
David Blanchet: ok, fyi this is where i found the reseller info : http://www.adobe.com/products/creativesuite/companies.edu.html
David Blanchet: well thats all I have, thank you
Robert H: Thanks,
Robert H: Have a nice day
David Blanchet: you too

Problems signing into Creative Cloud (windows 7 64-bit)

When I log in to Creative cloud it automatically signs me out. I have installed the latest version of software from your website today. I am using Windows 7 64 bit. Any suggestions?

This is a known isssue and is talked about on the creative cloud forum. http://forums.adobe.com/community/creative_cloud?view=discussions
Basicly what you need to do is delete the database and restart the manager. Then it will work fine.
Found one of the threads...
http://forums.adobe.com/message/6053234#6053234

Remove Creative Cloud Desktop Application

What's up Group!
Can someone please tell us how we might go about removing the Creative Cloud Desktop Application?
It simply does not work.Tells us everything is up to date when its not.
We get better results using the Help > Updates menu in each program. The old Adobe Application Manager (7.0.0427) works like a charm!
We didn't even know there was an Indesign 8.0.2 update and a 9.1 update until we accidentally used the menu option.
Please help!

The CC Desktop Application is for some purposes and installation actually still in tandem with the old AAM ! Some stuff seems not to have been ironed out, yet. But I have the impression it's getting better by the week. Nevertheless, in quite a few situation where the status of some applications seems to have gone cuckoo, it might be wise to 'kick' some serious installation settings into the trash.
Read the section about removing (or renaming, if you want to retain a backup copy) the "OOBE" folder and files within. These files keep track of all installations and their whereabouts on your system. They will be recreated upon 'freshly' logging in again. Oh wait, before you rush off to do this trick: quit all Adobe applications, log-out your CC account, and then go and give it a try: http://forums.adobe.com/thread/1002729
Most Adobe Helpdesk staff would kindly tell you to first completely de-install all Adobe applications, run the Adobe Cleaner tool, and then continue to that OOBE step. But I've heard of numerous sitautions being resolved with just ditching that OOBE culprit. But don't hold me responsible for any bigger mishap...

Running Snow Leopard (10.6.8) will Creative Cloud work? Which browser will work?

I currently own Photoshop and I'm thinking about switching to Creative Cloud, especially since I need to add InDesign.
Do I need to upgrade my computer or can I get away with this old operating system? (10.6.8)
I see different system requirements for different versions of InDesign listed, but I don't know if I can choose an older version. I'm also concerned because I can't upgrade my browser with this old system. (I've kept this system because I can't afford to upgrade all my various software packages.) I'm currently running Safari 5.1.10
Also, I was about to buy the entire suite of Adobe's Garamond Pro, but is it (or part of it) included in InDesign?
Thank you!

MINIMUM System requirements for Cloud Programs... check each program
-http://helpx.adobe.com/creative-cloud/system-requirements.html

Can I export Adobe Proto files without Creative Cloud?

I would like to buy the app, but i'm reading a lot about exporting to Creative Cloud, but I don't have Creative Cloud.
Is it possible to export Adobe Proto files without Creative Cloud?

As of now, the only way to transfer or share Proto files from the app is via the Creative Cloud website.

Creative Cloud in Colombia and Latam

Hi, im a Colombian graphic designer in am really disappointed because i havent heard anything about selling the creative cloud services in Colombia. When are they going to be available?

As per the below list Creative Cloud is availble in Colombia. Check the below list in detail for the types of membership available for you.
http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-m atrix.pdf
Check this FAQ for more details. http://www.adobe.com/products/creativecloud/faq.html

Existing subscription automatically upgrade to Creative Cloud?

I have an existing Premiere CS5.5 subscription. I called Adobe on Thursday the 10th of May to ask about moing to Creative Cloud.
I was told (after being put on hold for 20 mins while he went and found out) that my subscription would automatically upgrade to Creative Cloud on Friday the 11th and I would get an email about it on Friday.
I have heard nothing, my account still shows the 5.5 sub, I dodn't even have the option to update the single product (Premiere) to CS6 as I should under the terms of the old type subscription.
Has anybody else had similar experience or managed to resolve it?

Hi DKD2000,
Since you no longer want the older software you can just uninstall them. The Creative Cloud Membership works through the website https://creative.adobe.com and licensing is done using your Adobe ID (same one you use to sign in to the forums here). If you go that webpage I gave, sign in with your Adobe ID and then click over to the Apps section, clicking any of the Download links should bring up a program called the Adobe Application Manager. This will help you automatically download and install your CS6 apps.
These might be helpful for you getting started:
http://tv.adobe.com/show/cs6-creative-cloud-feature-tour-for-web/
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-web/installing-desktop-apps- from-creative-cloud/
-Dave

Info about my 20€ Creative Cloud bill

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