Ink levels, bad quality & possible loss of loyal customer!!!!

Question

I can't find any of the places this is telling me to go to look for my ink levels.  I checked the drivers and they are up to date and working properly.  Yet I've been having problems with my printer not working correctly and sometimes not at all.  I was hoping to look at the ink levels and see if something has gone wrong with my new ink cartridges that could be causing these problems.  However, I can't find the place(s) to go to and check.  It's simply either not there or not where this says it should be.  I don't understand.  But my printer never indicates that the ink is low even when it is (by way of the indicator light), I never get on-screen messages telling me it's low either (like I did with my last HP printer...that also died with similar problems), and it seems to be going through ink much faster than it should.  And that's with a combination of draft quality and normal quality printing of simple black text items.  I rarely print anything of either a higher quality level or with pictures!  I don't understand why I am having these problems.  It is very frustrating because what was an awesome printer seems to be having problems and we never know when it is going to work.  Since the ink runs out entirely too fast, this also puts a financial burden on my family since the cartridges exceed $30 yet I'm getting half or less of the printing that it indicates one would get for regular everyday black printing without pictures.  I am on the brink of stepping away from HP entirely.  I have already ventured away from HP on the computer level and, now, I just might venture away from HP printers and other products alike.  Especially since my HP wireless mouse also acts bizarre at times and just won't work for a spell and suddenly works again.  It's not the battery because it happens even with a brand new battery.  It seems that, no matter how much I respected HP as a company due to their "superior quality" it has the reputation for, HP has let my family and I down.  I am a college student and it is most inconvenient when I need to print a paper for school and I have to get to school early and PAY to print it because my printer or cartridges are "conveniently" on the fritz again!!!  I highly suggest that HP looks into the various systems that people are using with their printers so they can give better advice, or info, on how to check the levels, and I even more highly suggest that HP invests into their quality before the general public starts to feel the way I've been feeling and also walks away from the HP company as a whole.  I've been using HP, computer and printer wise, since 2000 and it's a shame that it has come to this.  If someone would like to reach me about my thoughts of the company's new-founded UN-superior quality and attempt to keep or regain me as a customer my information is as follows.  Dana M. Briscoe[text removed for privacy]  
I hope this feedback is taken seriously if HP is serious about their quality, performance, and loyalty to their loyal customers (who, by the way, are getting ticked at the declining quality).  With each HP product I own, the quality seems to decline, and that's a shame because each time I actually upgrade to a "better" and more expensive model thinking that the quality is due to it being a cheaper, lesser quality product.  It seems that when I "upgrade" the quality actually worsens, which is absolutely backwards.  I spend more so I get less.  Not many companies follow that standard!!
I can't find any of the places this is telling me to go to look for my ink levels.  I checked the drivers and they are up to date and working properly.  Yet I've been having problems with my printer not working correctly and sometimes not at all.  I was hoping to look at the ink levels and see if something has gone wrong with my new ink cartridges that could be causing these problems.  However, I can't find the place(s) to go to and check.  It's simply either not there or not where this says it should be.  I don't understand.  But my printer never indicates that the ink is low even when it is (by way of the indicator light), I never get on-screen messages telling me it's low either (like I did with my last HP printer...that also died with similar problems), and it seems to be going through ink much faster than it should.  And that's with a combination of draft quality and normal quality printing of simple black text items.  I rarely print anything of either a higher quality level or with pictures!  I don't understand why I am having these problems.  It is very frustrating because what was an awesome printer seems to be having problems and we never know when it is going to work.  Since the ink runs out entirely too fast, this also puts a financial burden on my family since the cartridges exceed $30 yet I'm getting half or less of the printing that it indicates one would get for regular everyday black printing without pictures.  I am on the brink of stepping away from HP entirely.  I have already ventured away from HP on the computer level and, now, I just might venture away from HP printers and other products alike.  Especially since my HP wireless mouse also acts bizarre at times and just won't work for a spell and suddenly works again.  It's not the battery because it happens even with a brand new battery.  It seems that, no matter how much I respected HP as a company due to their "superior quality" it has the reputation for, HP has let my family and I down.  I am a college student and it is most inconvenient when I need to print a paper for school and I have to get to school early and PAY to print it because my printer or cartridges are "conveniently" on the fritz again!!!  I highly suggest that HP looks into the various systems that people are using with their printers so they can give better advice, or info, on how to check the levels, and I even more highly suggest that HP invests into their quality before the general public starts to feel the way I've been feeling and also walks away from the HP company as a whole.  I've been using HP, computer and printer wise, since 2000 and it's a shame that it has come to this.  If someone would like to reach me about my thoughts of the company's new-founded UN-superior quality and attempt to keep or regain me as a customer my information is as follows.  [text removed for privacy] 
I hope this feedback is taken seriously if HP is serious about their quality, performance, and loyalty to their loyal customers (who, by the way, are getting ticked at the declining quality).  With each HP product I own, the quality seems to decline, and that's a shame because each time I actually upgrade to a "better" and more expensive model thinking that the quality is due to it being a cheaper, lesser quality product.  It seems that when I "upgrade" the quality actually worsens, which is absolutely backwards.  I spend more so I get less.  Not many companies follow that standard!!

Answer 1

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