Inordinate delay in the repair of an Under Warrant...

I had given my E90 Handset for repair vide Job Sheet No. 482434038/081209/9 on 9th Dec '08 at 11.47 AM at your Nokia Care Center, M/s Sheetla Communication, B-249, DLF Phase IV, Super Mart-1, Gurgaon. This handset is currently under warranty.
Till date the handset has not been repaired and worst of all no status has been updated. The status on your Website is that the handset is ready for collection. However, as per Nokia Care Centre, M/s Sheetla Communication, the handset has been sent to Nokia IMC-Level 2 at Okhla and is non committal and vague on the delivery date.
My work is suffering heavily on account of this handset not being operational. Apart from this and more than anything else I find it simply amazing that a global market leader and a world class company like Nokia takes such an inordinate long time to diagnose and repair a mere handset and that too in an age where newer technologies are getting developed daily at a breakneck speed. Worst of all, I strongly feel that both your Call Center and Nokia Care Center personnel are not trained properly to appropriately handle customer queries and they have at the best served to further agitate the customer by way of their lackadaisical and casual response.
Your products are priced at a premium vis-à-vis competitive models and one expects excellent after sales support as well.
May I request the concerned Nokia officials to sit up, intervene and take notice of this complaint and for initiating immediate action for getting the handset repaired on highest priority.
Expecting an immediate response in this regard
Thanking you
(Sandeep Bedi)
+91 99103 79780
+91 98156 51328

17-Dec-2008 02:08 PM
sbedi wrote:
I had given my E90 Handset for repair vide Job Sheet No. 482434038/081209/9 on 9th Dec '08 at 11.47 AM at your Nokia Care Center....
Stop right there...
You're not writing to Nokia here, you're writing on a message board populated by fellow users of Nokia products. No member of Nokia staff reads these boards in their official capacity other than the moderators whose sole purpose is to ensure that things run smoothly and nobody breaks the forum rules.
If you want to contact Nokia then click on the "Contact us" link towards the top of every forum page.
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

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