Inside wire maintenance?

I still have the inside wire maint. on my bill at $6.99 per month
now that I have fios phone/internet/tv, is this still relevant?
Im wondering if it covers all components of the service not just the phone. If it covers all, it seems worth the cost.
does anyone know.
for the phone, I have rarely had to call for repair and called once for a new line.

Hello songbird69,
The inside wire maintenance plan only covers the phone wires, not the coax run or cat 5.
Frank
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Similar Messages

What is Inside Wire Maintenance and is it really necessary

I'm getting Charged 9.99 a month for Inside Wire Maintenance. I just want to be clear on what it really is. I've been reading that without this "insurance" Verizon would charge me a ridiculous amount of money to fix any problems if it were a problem with the wires inside my apartment, say or faulty jack or whatever....but if it's anything else say outisde, i heard that verizon don't charge for this.
BUT most of the time when the tech comes, it's never a problem with anything inside my house, it's always a problem with the small box that contains the copper wire connections (not the NID box but the other small box which i don't know the name) outside the yard, in the backyard of the building. If it's problem with the box in the backyard of the building, then technically it's not an inside wire problem correct? so Verizon should not charge me right?
This means i don't really need inside wire maintenance correct?
IF so How do i go about REmoving this service?

Verizon charges if there is a problem inside ($90-$100) that isn't caused by their equipment. An example is if there's an issue and they have to replace your coax cable inside or change out a wall outlet. A charge would apply. If a problem is on their end such as they find out its the dvr/stb causing issues or the ONT a charge would not apply. In some cases if they show up and find no issues at all them a fee might apply.
Is it worth the $9.99 a month? IMO no. The chances of an issue going on with something not on their end is rare.
It would be cheaper to pay a one time fee to fix anything if ever needed then pay $9.99 a month which ends up costing more in the end.
If you want to remove it just call them 1-800 Verizon.
Also, considering their terms are always changing, you can also ask them about when a technician fee would apply.

Why I was billed for inside wire while the work was done outside on the street pole

Did anyone have similar unpleasant experience with Verison yet?
I had the service for about 3 months. My phone had static sound. I could not use it. I called Verison. They did the test and realised that the problem could not be resolved from their office so we agreed that a technician would come to determine source of the problem and fix it.
I agreed that I would cover technician cost of $90 if the problem was caused by me.
The technician came a day earlier. He did not need to enter my house at all. He fixed the problem and left the message that he fixed the issue at the pole on the street. The following month Verison sent me a bill with $91 extra charge for technician's work as "inside wire".
I did not agree with the charge. I called Verison three times. Once the service person dropped my call after talking to him about 10mins. The other two times I explained the issue and I was put on hold for a long time. On one hand, the customer service people seemed to be friendly but each time their explanation was that they have to obay what the technician wrote on the bill and that was that I should be charged for his work.
I tried to talk to someone from Verison to explain the issue but when I ased for a manger,I was directed to sales manager who did not know much about customer issues!!
I paid the bill which was due but I did not pay $91 extra that verison charges me for the technician's work. I received already 2 phone calls that my bill is overdue.
I do not know whom to talk to from Verison or how to handle this situation?
I am looking for help on what to do in this case.
Is it planned that Verison charges his customers for technician's work that should be covered by the company.??
Did they make a mistake?? but then why they do not admit to that?
Why am I spending my valuable time on this issue???
IF YOU HAVE ANY EXPERIENCE WITH SIMILAR SITUATIONS, PLEASE SHARE IT AND ADVISE WHAT TO DO.
Thank you for all help I get from you.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Inside Wire Maintenance = Cramming

I specifically de-selected "Inside Wire Maintenance" when I subscribed to by Fios service, yet somehow it got added back on without my permission. When I tried to contact them through the website to remove it, I was informed that I would need to CALL to remove a service that I never ordered in the first place. This is the very definition of "cramming"... From the FCC:
Cramming is the illegal act of placing unauthorized charges on your wireline, wireless, or bundled services telephone bill. The FCC has estimated that cramming has harmed tens of millions of American households.
Deception is the hallmark of cramming. Crammers often rely on confusing telephone bills to trick consumers into paying for services they did not authorize or receive, or that cost more than the consumer was led to believe.
This is one reason that I hate dealing with the phone companies. I have no need for inside wire maintenance, and the fact that they want to charge me $120 a year for a service I will never use is ridiculous. Consider that phone wiring can easily last fifty years. Replacing the wiring in an average home is about $400-$500 on the high end... 4 years of maintenance expense... meaning that if you are paying for the service continuously, they can make an extra $5500 over the life of the wiring for providing nothing. You'd be better off keeping that money for yourself and paying out of pocket IF you ever need the service... most people will never need it... which is what they count on. And this is the reason they like to sneak it into the bill and hope you don't notice.
I want this service removed, as I did not order it in the first place. Why do I need to take time out of my work day to make a personal call to their office to remove it? Deception used to add an unauthorized charge to my line... Why does the FCC let Verizon continue to get away with it? Consumers need to stand up and demand that these charges be removed and refuse to keep paying them.

WhiteyBusman wrote:
Most jacks in an older home probably with copper wiring are no longer or only intermittently working. Sounds like a problem with the wiring under the house? One is still working, and the one at the outside box works. Can inside wire maintenance be added to a residential plan to get this repaired?
Wire Maintenance can be added to a residential account. Just call Verizon and ask for it to be added to your bill. From there, confirm that it's on there with another call a day or two later, and then ask for a repair.
========
The first to bring me 1Gbps Fiber for $30/m wins!

How do I remove the inside wire maintenance plan?

After several searches, I've gotten a lot of hits about coverage, but none about removal. When it's listed on the "Change Services" screen, there's a list on the right that has a spot for "removed services," but there doesn't seem to be any facility for actually removing any services.
Inside wire maintenance is a service that I do not require, and like many, I'm looking to trim unnecessary costs from the monthly budget. How do I nix this service?
Solved!
Go to Solution.

Dougger wrote:
After several searches, I've gotten a lot of hits about coverage, but none about removal. When it's listed on the "Change Services" screen, there's a list on the right that has a spot for "removed services," but there doesn't seem to be any facility for actually removing any services.
Inside wire maintenance is a service that I do not require, and like many, I'm looking to trim unnecessary costs from the monthly budget. How do I nix this service?
You must call their business office during normal hours. Many items can be added, but most you must call to have removed.
http://www22.verizon.com/content/contactus/

Inside wire maintenance for residence with spotty service

Most jacks in an older home probably with copper wiring are no longer or only intermittently working. Sounds like a problem with the wiring under the house? One is still working, and the one at the outside box works. Can inside wire maintenance be added to a residential plan to get this repaired?

WhiteyBusman wrote:
Most jacks in an older home probably with copper wiring are no longer or only intermittently working. Sounds like a problem with the wiring under the house? One is still working, and the one at the outside box works. Can inside wire maintenance be added to a residential plan to get this repaired?
Wire Maintenance can be added to a residential account. Just call Verizon and ask for it to be added to your bill. From there, confirm that it's on there with another call a day or two later, and then ask for a repair.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Please help, cut the inside wire of Iphone

Hi,
I accidently cut the white wire of the inside of the iphone. The wire is used for GSM and Wifi. Can I buy this wire anywhere? The phone is practically useless if I cant have this fixed . here is a picture of what im talking about.
http://www.portatronics.com/guide/images/iphone1g/iphone2gscreen/008.jpg

I found this! is this what i want?
http://www.rapidrepair.com/shop/4182-wireless-antennae-iphone.html

Verizon Internet Security Suite/ 3 and Fios Inside Wire Maintenance Plans

I just noticed yesterday that I had been charged $6.99 a month for the "FIOS inside Maintenance Plan" and $5.95 a month for the Verizon Internet Security Suite/3 for the past 4 years. After calling customer service to inquire about these plans, I now understand that these plans are optional and automatically added to your bill unless you personally call and have Verizon remove them from your service.
Wanted to share some thoughts and see if people out there feel the same way I do.
I understand the Inside Maintenance Plan but I question the economical value to the customer, especially if it does not know it is paying for the plan.
I do not understand the Internet Security Suite/3. Here I feel it is a total rip off. Nobody has been able to convey what the plan is all about and what value it adds to the customer.
I feel that have been deceived and misled into paying for two plans I did not know I had because nobody presented the optional plans to me when I placed my order. Verizon provides these plans to you for free for 30 days, and if you don't call to cancel, the service continues automatically.
Granted, if you carefully read your bill, as the Customer Service Representative so judiciously told me, you will notice that these plans are added to your bill as separate line items and up to you to question them. I personally think that these practices are unethical, benefit the company, and at the end, it is always the customer that loses. Whether these plans have merit or not, Verizon should be clear and transparent with its customers when they place their orders. The customers must be given all the information they need about these plans so they can make rational decisions on whether they will really benefit from these plans and be given the opportunity to decline these plans when they configure the order of their new service. Furthermore, I really see no value for Verizon to throw these plans in for free for one month as there is no measurable way for the customer to determine whether these plans provide any kind or value to them. Whether deliberate or not, what ends up happening is that hundreds of thousands of customers fail to follow up after one month to cancel the plans and they ended paying for them until they realize just like me that they had been paying for something they did not want at the first place. If Verizon offers the plans for free trial to its customers, the burden should be on Verizon to follow up with the customers to determine if they want to continue the plan or not. That seems to me like a fair compromise.

Verizon Internet Security Suite is nothing more than money down the drain. It's a throw away. Get rid of it and use avast.com and malwarebytes.com, free virus programs that can do the job a lot better. VISS kept saying for the longest time that my computer had no viruses until one day it slowed down to the point where I could no longer get onto the Internet, all because of viruses that VISS never detected! What Verizon doesn't tell you is that it's the cheapest program on which Verizon can get the lowest bid and don't be fooled just because it's "powered" by McAfee. I had to pay a computer expert from the phone book 165 bucks to learn this and at least now I am saving money.

Reccomended Type Of Wire For DSL Phone Line?

I have my DSL modem on its own jack, and I need too replace the wiring from the jack to the service box, its currently half thermostat wire (for furnaces and such) and half phone line, I understand there are different types of wire, so I am wondering which type is the best, what I currently have is the flat 4 wire stranded, instead of solid, I am told that isnt reccommended. So I need to know what to get, that will work the best.

ARC_Stig wrote:
I have my DSL modem on its own jack, and I need too replace the wiring from the jack to the service box, its currently half thermostat wire (for furnaces and such) and half phone line, I understand there are different types of wire, so I am wondering which type is the best, what I currently have is the flat 4 wire stranded, instead of solid, I am told that isnt reccommended. So I need to know what to get, that will work the best.
Aside from using cat-5 as the previous post suggests, typical inside wire telephone wire is a beige plastic covered 2 pair (4 wire) phone wire. Each wire is solid and not braided wire. You can probably get it in different lengths from a nearby lowes or home depot.
Typically, the red and green wire are used as the tip and ring connections for line 1 in your house. The black and yellow wire are used for line 2 if you have a second line or as spare wires in case either the red or green have an issue. A pair of wires will be needed to be connected at the entry point of your service and connected to the phone jack that you will connect the dsl modem to. Use the red and green.
Hope this helps.
Larry
Verizon Telecom
Vz Voice Portals & Connection Wizard
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Worst customer support, Worst Tech support, Nobody knows anything...Stuck with contract!

I WAS TOLD THAT I WAS TO RECEIVE A NEW PHONE JACK...ANYWHERE I WANTED WHEN I SIGNED UP FOR NEW SERVICE WITH VERIZON. BUT WHEN THE TECH CAME TO INSTALL MY NEW SERVICE, IT WAS RAINING AND I WAS TOLD I WOULD HAVE TO CALL BACK TO GET THE LOCATION OF WHERE I WANTED MY PHONE JACK. (I WORK FROM HOME...SO I GOTTA HAVE A PHONE LINE). ANYWAY...GUESS WHAT I GET?.. "IT WILL COST YOU 300.00 MA'AM", TO GET A NEW PHONE JACK'. "We will install one if there isn't one in the house already, but if there is one...you have to use the one thats there already"...SERIOUSLY??? I PAY AS MUCH AS ANYONE ELSE!! THE TECH LIED TO ME CAUSE HE DIDN'T WANT TO GET HIS HAIR WET, OR HORRIBLY MISDIRECTED BY HIS MANAGER. HEY FORGET THAT ANYWAY, I JUST WANT A PHONE THAT WORKS PERIOD! AT THIS POINT I WILL TAKE THE JACK I HAVE...BUT IT DOES NOT WORK HALF THE TIME!!! I WOULD HAVE HAD HIM FIX THE ONE THAT WAS IN THE HOUSE ALREADY IF I HAD KNOWN ALL THIS. MY PHONE JACK DOES NOT WORK PROPERLY, NO DIAL TONE FOR 3 WKS NOW!!!
I'VE CALLED THEM 3 TIMES AND ITS THE SAME THING ALL THE TIME! IT NEVER HAS GOTTEN FIXED AND ALL I GET IS THE RUN AROUND!!! IT'S BEEN 6 MONTHS! I'M STUCK IN A 2 YEAR CONTRACT TOO! DO NOT USE VERIZON...EVER! SERIOUSLY, THIS HAS HAPPENED TO ME 3 TIMES NOW...NO KIDDING!!!
I'm so exasperated and am so angry that companies (ie.VERIZON FIOS) could care less about fixing your problem, and just pass the buck to someone else to deal with. Your told one thing...but OH NO...they say "sorry ma'am" ..."but you were given the wrong information"...or "thats not my department"...or "let me transfer you, they can help you"............time goes by ON HOLD for 20 minutes, THEN 30, ETC.. to have to explain my problem all over again...THEN TO BE TRANSFERRED BACK TO THE FIRST PERSON I SPOKE WITH. After 45 minutes on hold, back and forth...I get a tech to come out...BUT ONLY AFTER HAVING TO GET MAD AND THROW A FIT, AND THEN ONLY after speaking to a manager.
But guess what they come out...there is no problem presently and to change it out anyway will cost you about 200.00+ !! ARE YOU KIDDING ME? I'M NOT LYING...THE PHONE JACK DOES NOT WORK PROPERLY. SOMETIMES A DIAL TONE, SOMETIMES NOT...ITS BEEN 6 MONTHS...THREE TECH VISITS AND GUESS WHAT? I STILL CANNOT DO MY WORK FROM HOME CONSISTENTLY, BECAUSE MY STUPID PHONE HAS NO DIAL TONE TO RETURN CUSTOMER CALLS, ETC. THIS FORCES ME TO HAVE TO USE MY PERSONAL CELL PHONE (not VERIZON, NO WAY!!!!)...THEN MY PERSONAL # IS OUT THERE COMPROMISING MY PERSONAL LIFE. FIX MY STUPID PHONE JACK, PUT IN A NEW PHONE JACK OR JUST REPLACE THE ONE IN THE WALL THATS THERE ALREADY. DO SOMETHING, INSTEAD OF TALKING!! GOOD GRIEF... I'M CALLING CHANNEL 4!!!!!!!!!!!!!! GOLLY GEEZ!!!!

Check your contract to see if you are paying for inside wire maintenance(about $6.) If you are not, then you will have to pay for the phone jack. Or, You could buy a new phone jack and install it yourself. I am a 77 year old lady and I can do that, Perhaps, if you were very nice when you spoke to the representatives, you would get better service. I have few problems with Verizon representatives, and I love the product.
This forum is for the purpose of getting help from other customers. It is not a place to complain about the service.

Can't find my salesperson

Ok on 9-23-13 a agent came to my door to sign me up for verizon I told her I was not interested because I was going to get time warner in two days . She ask me the price and I told her and began to day that she could beat it . I ask her to come back in the evening when my husband was around . She agree and both women came back into my home that evening . She ( main woman ) began to tell me that that they could save me money she show me the plan and said I can get you ultimate , fully loaded package and a Dvr and 3 stb- had boxes . I told her no because I was going to put six boxes and I was adding the spanish channels for my mother and she said ok I'll give you all that plus the 50/25 internet . My husband and I said it sounds good but we have time warner home security and she said no problem we can add it on their 10.00 monthly charge and the numbers still sounded good . I was so excited . Then my husband said how much would it be to do the 75/35 internet she said 10.00 and we ask about the maintenance wires and she's said 10.00 well we did not hesitate since the number was still lower then time warner . She said you will get a 400. Visa gift card too . I was happy even though I was letting go of a 500. 00 visa with time warner . Since my price was still much lower . She wrote in the contract and check off the spanish and the fully loaded, 75/35 and ultimate package . I husband ask her what about the alarm that we were discussing and she said oh I'll add it write here under list all promotions/ offer applicable to the customer . She wrote on those line 400.00 visa , security back up and inside wire maintenance and my estimated bill for $228.06 with an activation fee of 69.99. 0 charge on equipment and installation fee . 1 st est. bill 302.99 since it had my first installment of the 69.99 . She said I would be getting and email and that she would call me back and wrote her number and the the other agent name and number too. I did not recieve the email so I left a message on both agents cell phones and I never got a call back til this day . When the verizon people call to versify of my order they would not mention my complete order and they would not even mention my home alarm . Two call and then I ask wait you are all calling but no one is saying anything about the house alarm and they said said that's a different dept. huh? Well I call an d spoke to the home security Nd told him was getting worry because no one knew about my alarm order and he said I understand but no one is going to call you and you only call us if you are ordering it if they wrote it in your contract then they will get a hold of you . So I try to get the Agents again no call back . I then went to my verizon and added a note to the technician telling him about my concern with the alarm and the I wrote the name and the number to that agent . When the technician came I show him my contract and he said he was only told one Dvr but he would install the other one . I show him where the agent wrote my security . He said they would contact me when his work was done because they could not do anything Untill then I said ok . Next morning I wake up and I'm super excited to see my channels and I notice that I don't get HBO so I call them and tell them that it was part of plan and they said no that they could not charge me twice for show time since it was on my ultimate nd package so the agent had keyed it differently . I said she never said anything like that she said it was fully loaded and handed me a line up so I could see all the premiums channels I was getting . This phone agent said I'll add it her but we will have to take away 400.00 card and I said what ? Then she went on and said ok I can do I thus way and you can get your HBO and I ask is this going to cost me more now and age said no mam it's actually going to save you 3.00 oh wow ok . She said I will send you and email so you can. Understand . I said ok then we discuss the alarm and told her no one seem to know anything and she said she had to add it because the agent did not write it down and I told her I have the hard copy here. And where she wrote it I said someone has to have the original white copy the agent signed . I told her the agent said we could use our equipment from time warner because it work the same I said great but the agent on the phone said no and that I would have to purchase it and I said ok at this point I was worry more that my family did not have an alarm set in the house anymore . She explain if I was not happy I could cancel within 30 days . But the 14.99 for shipping if the kit I would have go pay . I said ok . Three hour later I go online and I see HBO is costing more not saving me 3.00 and now my shipping charges for the kit have gone from 14.00 to 19.99 and now there are equipment and installation charges . I called up again frantically and speak to a another agent who says to fax the bill .first person to seem willing to help me out . I do so and she call me and leaves a message that she received my fax and will handed to another group so they can help me and call me on Monday . I call the two door to door agents and leave. Message to one because the main one box is too full to receive any messages .meanwhile I can't understand why no one sees that she wrote about my alarm being part of it . I know that the original white copy exists somewhere. I study the form and I realized that she called it security back up and I it makes me wonder if she deliberately wrote that so I would not get the services I was promised . I've tried getting a hold of her because I figure she could be the one person to sort all of the mess easily if she forgot to key in the info on the computer when she placed my order . No answer again from both door to door salespersons .... .. Here I am waiting for Monday to arrive and the party that will help me resolve this . Scare of calling again since my bill keeps getting bigger and bigger with each call........ What happen to trusting the people that come into your home and sit down and chat with you like they really care about getting you a great deal ..... They disappear as soon as the ink dry on my paper .... Nowhere to be found . I ask myself how can anyone keep hearing your messages about the confusion and asking you to return the call to clear all the mix ups . Hiw is it that they can come into my living room and drink the beverages that I offer because they seem so hit from walking from door to door and spend two hours talking with my husband and me about my family and and their families and tend it with a shake of Hand and never to be heard of again ....... What type of sales people is verizon training ? Someone please help me get them to see the original contact and honour the quotes .......... Very hurt and disappointment doing business for the very first time with verizon

Hi Ivebeenduped,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Multiple phone hookup question.

How do I hook up multiple phones to a new digital voice installation?Can i just plug into my old phone system input bus?

There can be several ways to connect the eMTA to the inside phone wiring.
First step is to make sure the old telephone service is disconnected. This is normally at the NID, network interface device, the gray box on the side of the house. Unplug the small phone cord from the jack in the NID, and mark it so it will not be connected back by accident.
Once the inside phone wiring is disconnected from the old incoming ILEC service, it is safe to hook the eMTA to the inside phone wiring. Usually the eMTA is installed in a room that has a existing phone jack connected to the inside phone wiring in the home. Take a standard phone cord, plug it in the phone jack in the room and the other end goes to the L1/L2 jack on the eMTA telephony modem. That feeds the jacks in the home to the talk battery voltage on the eMTA and supplies your dial tone and ringing voltage to all phones connected in the home.
Special wiring needs to be done when there is a alarm panel in the home, normally the Comcast installer does this. If the room that the eMTA doesn't have a phone jack, then a inside wire needs to be installed to connect the eMTA to a different point where there is access to the inside phone wiring in the home.

Complaint about customer service and business practices

I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.

so yesterday i posted the below complaint about my experience getting charged for service on my landline. After some "private chatting" with various verizon people i got the response that follows. unbelievable. i will without a doubt be canceling my verizon service as soon as my contract is up and will definately be recommending the same to friends and family.
here is my original post from yesterday:
I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.
This post was followed by an online chat with a verizon person last night- who, after reviewing my acct and the notes on the acct said the following:
{edited for privacy}
WHAT? First off I WAS NEVER INFORMED THAT THERE WAS A DIFFERENCE OF WHERE THE WIRE WAS OUTSIDE MY HOUSE. I was simply told if the work/wires were ANYWHERE ON THE OUTSIDE of the house, which they were, then no charge. "Internal side of the NID leading into your home"- THIS WAS STILL ALL OUTSIDE! NO ONE EVER SAID IF THE WIRE WAS ON A PARTICULAR SIDE OF THE NID BOX I WOULD BE CHARGED! ONLY IF THE WORK WAS INSIDE OR OUTSIDE THE HOUSE! THIS IS CRAZY! AND ARE YOU SERIOUS ABOUT AN INSIDE WIRE MAINTENANCE PLAN? WHO THE HELL HAS THIS? OR HAS EVEN HEARD OF IT?
I AM SIMPLY AMAZED THAT A HUGE COMPANY LIKE VERIZON FEELS THE NEED TO BULLY AROUND AND TAKE ADVANTAGE OF PEOPLE LIKE ME. SHAME ON YOU VERIZON. CLEARLY I HAVE LITTLE RECOURSE HERE, HOWEVER AS MENTIONED BEFORE I WILL BE CANCELING MY SERVICE AS SOON AS MY CONTRACT IS UP (TO AVOID ANY RIDICULOUS EARLY TERMINATION CHARGES0 AND WILL BE RECOMMENDING THE SAME TO OTHERS. I WILL OF COURSE BE FILING A COMPLAINT WITH THE BBB AND ANY OTHER CONSUMER ADVOCATE GROUPS THAT I CAN - NOT THAT I EXPECT ANYTHING TO COME OF IT- BUT TO SIMPLY LET THIS GO ON RECORD. SHAME ON YOU. YOU CANNOT TELL A CUSTOMER ONE THING AND THEN DO ANOTHER. LISTEN TO THE PHONE RECORDS FOR WHEN I CALLED TO MAKE THE APPT- ALL I WAS TOLD IS THAT THERE WOULD BE NO CHARGE FOR WORK DONE OUTSIDE THE HOUSE...ONLY CHARGE WOULD BE IF WORK WAS DONE INSIDE. WOW. SIMPLY AMAZING.

Help creating c program to interface to oracle

Does anyone know of any web resources, or good books that discuss the creation of c/c++ programs that can interface with an Oracle database?
Any help would be appreciated.
Thanks!

LabVIEW does not have "variables" in the same sense as text based code. Value are received by the code via front panel controls (human interaction or assigned connectors in the case of a subVI). For the duration of the code, the data lives inside wires (and possibly shift registers if it needs to persist across iterations).
theodyssey12 wrote:
The program is an algorithm meant to simulate linear acceleration that can be used to help run a stepper motor - I am trying to use Labview and
You want the acceleration to increase linearly or the speed to be a linear ramp? Big difference! A linear speed increase is a linear ramp and linear acceleration is a nonlinear ramp of velocities that needs to be translated into stepper motor pulses. What kind of hardware do you use? What kind of drivers do you use for the stepper motors?
Can you describe the capabilities that the program needs? How is initialized? What triggers the start of the ramp? what determins the start and end values? What are the limits? What determines the timing?
If you can give us a nice flowchart of states, translating it into LabVIEW will be easy. Trying to translate a C program verbatim into LabVIEW would result in a horrible mess, because native LabVIEW is so much more elegant.
As a possible quick workaround, you could compile the C porgram into a dll to be called from within LabVIEW. Do you have this capability?
LabVIEW Champion . Do more with less code and in less time .

"A long distance company access code is required"

I just spent half an hour on the phone (the landline) to fix an issue with the DSL setup, and during that time the call was a bit fuzzy. The customer support agent tested the line after we hung up and called back to let me know she didn't find any problems, so I tried putting a different filter on the line in case that was a problem. I called my wife's cell phone so that we could check clarity and then got this message: "a long distance company access code is required". Ok, weird. I called my own cell phone, which has the same area code as the landline, and got the same message. I thought I had nationwide calling? What's the deal? I tried calling customer support again, but the automated support said I would need to have someone come out and check the line at the risk of having to pay charges if the problem was on our side- since I'm not sure the computer knew what my problem actually was, I didn't want to risk it.
We just activated everything today. Anyone have a clue what'd going on?

A little-known secret is that the Verizon Access Code (dialed before the number) is 1016963 .
Out-of-state (but expensive), try the AT&T Access Code -- 1010288 .
For DSL-service without a dial-tone, ask for "Dry-loop Service".
With DSL, try paying Verizon $7.99 per month for "Inside Wire Maintenance" -- otherwise, when there is a problem with the flaky DSL and a service-call is necessary, they may claim that the problem is in your inside wiring, and charge you $100 for each Service Call !
DSL degrades the further your location is from the "hub-facility".
The maximum distance from the DSL "hub-facility" is about 18,000-feet (as the wire-travels) -- anything beyond that, and you may experience frequent drop-outs !

Inside wire maintenanc​e?

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