Insignia LCD HDTV Display

I got a HDTV LCD TV for X-mas last year and just recently it has been getting this gray line along the top of the display and then the picture gets kinda distorted. I looked all over for information but unfortunately,like normal, I can not get my questions answered. This is why I NEVER use Best Buy....but my dad was not as smart as I am to not use them. So if anyone has any information that would be great.

Hey Ktarver2,
Sorry to hear you're having problems with your Insignia TV. If you just got it for Christmas last year, I would recommend contacting our In Home Service department at 1-888-BESTBUY to set up an appointment while you are within the one-year manufacturer's warranty. After the year passes, you would be responsible for cost of all repairs so you'll want to call as soon as possible. I don't know what model your tv is, but you can also check for your product manual and information at http://www.insignia-products.com
Hope this helps!
~Elizabeth
Community Supervisor
Best Buy® Corporate
Elizabeth|Social Media Supervisor|Best Buy® Corporate
 Private Message

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  • Insignia LCD HDTV region problem

    I just bought a 32" Insignia LCD TV at a Best Buy store in my trip to Orlando, Florida. I tested it at the hotel, and it was ok. The problem is that I came back to Brazil and now it is black and white only. Searching in the internet I realized that TVs has to be multi-region to work in every country of the world, and I had no info like that from the salesperson at Best Buy.
    Does anybody knows what should I do, since I am not coming back to the US and I suppose Insignia has no technical assistance in Brazil?
    Thanks in advance.
    Message Edited by llvasco on 01-16-2009 11:03 PM

    Hey Ilvasco,
    Chances are that the reason why TV signals are not being displayed properly is because the United States and Brazil use two different TV broadcast standards (NTSC vs. PAL). Insignia TV’s sold within the United States only recognize the NTSC format, but you may be able to resolve that problem by using a PAL-to-NTSC set-top converter box. I personally cannot attest to how well these converter boxes function, so I’d strongly recommend reading as many reviews as possible before purchasing one!
    Hope this helps you out!
    Agent Aaron
    Geek Squad® Community Connector
    Go Ahead. Use Us.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Insignia LED-LCD HDTV Model: NS-32E570A11

    I am Handicapped & Disabled & Must be hooked up to medical experiment for 6-7 hours a day & remain in bed & awake during this time.  I purchased this TV :   Insignia  LED-LCD HDTV Model: NS-32E570A11
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    Even one of the Managers at my Best Buy store told me that her Dynex same exact TV did the exact same thing.   I am hoping that once repair is done that I will get a  "RA" number so I can get some of my money back on this insignia TV. 
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    I have Time Warner cable with extended basic cable & within the last 6 months TWC had installed much larger cables underground & the cable is not the problem.  
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    Any suggestions on "RELIABLE" LCD 32" TV's that I can afford on just my SS income??

    Stores do nothing to "tweak" channels in the store. TVs have many dozens of settings that can be changed by a user at home, and sometiems have presets to switch between certain values that the manufacturer has deemed "optimal" for certain viewing situations. If none of the preset settings offer the picture you desire, you will either need to learn how to change the settings to fit your viewing situation, or pay for a professional calibration.
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  • Insignia 39" 1080p LED LCD HDTV

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    Hi eBest77,
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    I am not affiliated with Best Buy nor have I ever been employed by Best Buy. All of my thoughts and posts are of my own opinion and personal experience.
    I may not always know the right answer, but I will always tell you what I do know. I also do free computer analysis and consultation via private message.

  • Deal of the Day 7/18/13, Insignia 50" LCD HDTV

    Check out this great price we have on an Insignia 50" 1080P LCD HDTV with 120Hz as part of our Deal of the Day offers for 7/18/13.
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    Stores do nothing to "tweak" channels in the store. TVs have many dozens of settings that can be changed by a user at home, and sometiems have presets to switch between certain values that the manufacturer has deemed "optimal" for certain viewing situations. If none of the preset settings offer the picture you desire, you will either need to learn how to change the settings to fit your viewing situation, or pay for a professional calibration.
    It took me almost 6 months before I got my TV settings the way that I wanted them to be, using the calibration settings on various Disney DVDs, Star Wars DVDs, and special calibration DVDs, and constantly having a critical eye for everything I watched. After all of that time and effort, my TVs are about as close to profesionally calibrated as I can get them.
    Have you had Time Warner out to the house to verify that it's not actually a cable problem? Just because they put "bigger cables" in the ground doesn't mean that the signal to your home is any better. Most cable and satellite companies compress their signal quite a bit on HD, and the quality suffers as a result.
    *disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

  • Deal of the Day 7/15/13, Insignia 39" LCD HDTV

    Check out this great price on an Insignia 39" LCD HDTV as part of our Deal of the Day offers for 7/15/13.
    Insignia™ - 39" Class (38-1/2" Diag.) - LCD - 1080p - 60Hz - HDTV
    Deal of the Day price: $269.99
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    Check out what other customers are saying about this TV by visiting the Ratings & Reviews section of the product page.
    This deal is only good for today, 7/15/13, so act fast if you're interested! Be sure to check out the rest of our Deal of the Day offers for 7/15/13 as well and sign up for email alerts so you never miss out.
    Matt|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

    Stores do nothing to "tweak" channels in the store. TVs have many dozens of settings that can be changed by a user at home, and sometiems have presets to switch between certain values that the manufacturer has deemed "optimal" for certain viewing situations. If none of the preset settings offer the picture you desire, you will either need to learn how to change the settings to fit your viewing situation, or pay for a professional calibration.
    It took me almost 6 months before I got my TV settings the way that I wanted them to be, using the calibration settings on various Disney DVDs, Star Wars DVDs, and special calibration DVDs, and constantly having a critical eye for everything I watched. After all of that time and effort, my TVs are about as close to profesionally calibrated as I can get them.
    Have you had Time Warner out to the house to verify that it's not actually a cable problem? Just because they put "bigger cables" in the ground doesn't mean that the signal to your home is any better. Most cable and satellite companies compress their signal quite a bit on HD, and the quality suffers as a result.
    *disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

  • Mini DVI to VGA issues w/ LCD HDTV

    I have looked all over and I can't find a solution.
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  • I am trying to connect my laptop to my TV. The computer flashes blue after I plug the cable in but the TV says there is no signal. I have a Mac Book Pro 2009 and a Samsung 32" Class (31.5" Diag.) 450 Series 720p LCD HDTV (2010 model)

    Hello,
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    I have a Mac Book Pro 2009 and a Samsung 32" Class (31.5" Diag.) 450 Series 720p LCD HDTV (2010 model).
    I am using a mini display port to VGA adapter. I have sucessfully hooked up boh devices but it stopped working after a handful of times. I was wondering if there is anything I can do to fix the problem or is my cable broken?

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  • Mac Mini behaves poorly through DVI at 1920x1080 on HDTV displays

    I recently purchased a Samsung LN-S4695D - a 46" LCD TV capable of 1080p with HDMI and VGA inputs. I've had been using my 23" Cinema Display + a Mac Mini G4 + Rotel Amp as the centerpieces of my Home Theater, and decided to change out the display to accommodate a gaming system and perhaps some other digital or component inputs (and, of course, nab a larger viewing surface). It seems like a fairly standard use of the Mini, but unfortunately many of us are running into disappointing results using our Minis as connected to an HDTV display. I'm writing here to see if we can clear up the issue with the mini and to attempt to identify reasonable workarounds or solutions until Apple gets the Mini right for HD home theater.
    The current problem with the Mini and the Samsung TV/Display is that when the Mini is connected via DVI-HDMI (with a Monster 400 2m cable) to the display and asked to run at 1920x1080 (60hz NTSC) it does a reasonable job until it is required to refresh a lot of pixels (scrolling through album art in iTunes, playing DVD or other video, etc.). At that point, the screen fills with bands of static, and (if the rate of change is sustained) eventually looses the signal all together. With heavy scrolling operations, the signal returns as soon as scrolling stops, but with full-screen video it usually stays out until the mac resets its video resolution. Another article shows examples of this "DVI static" here:
    http://www.freewebs.com/themagius/minidvipics.htm
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    http://www.avsforum.com/avs-vb/showthread.php?p=5940932
    So I've three sets of questions for Apple and the rest of you on this forum:
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    2) Assuming the Mini video hardware is at fault, has Apple improved this with the new Core 2 Duo line? Has anyone had success where previous Minis or other Apple hardware failed at 1080? If not, is there any announced intention to make the hardware that is positioned as being most ideal for the living room (ie, Mac Mini) actually DVI/HDMI-compatible with the finest HD living room devices?
    3) An unfortunate sideffect of the DVI connection to the TV is that it requires the image from the Apple device to be oversanned (about a menu-bar's worth of pixels disappear on each edge) or underscanned (2" of black space around the image). Is there a common industry standard to correct this? Who is managing the overscan - the TV or the Mini? Also, can any utility, such as ScreenResX correct this until Apple manages to build in correction options into the OS for their living-room devices?
    Thanks for all the help! Hopefully we can outline clear answers here in this thread for everyone else having similar problems.
    Mac Mini G4 Mac OS X (10.4.8) Samsung LN-S4695D, Monster 400 DVI-HDMI 2m cable

    David,
    Great post. There's a lot to digest here. Let's get started!
    The first question relating to noise, or static, over a TMDS (DVI) connection has to do with with the interoperability of various TMDS transmitters and receivers and how they are implemented. At this point in the market place there are thousands of combinations of transmitter/reciever pairings and obviously some are working better than others.
    If you were to observe a TMDS signal with a scope there is something called the "eye" which is framed by the swing voltage and the bit time. When the eye collapses and is encroached upon, digital noise is the result. The noise margin is degraded by higher bit rates. That is why the mini and your TV are working at 720p but failing at 1080p...because the dot clock is that much higher for 1080p. The solution for cases such as this is to build a custom 1920x1080 timing that has reduced blanking, which allows for the lowering of the dot clock. Generally you can lower the dot clock sufficiently to get the noise to stop. LCD displays are relatively immune to reductions in blanking time so you can squeeze a lot out of a timing that was designed more with a CRT in mind.
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  • Connecting a Mac Pro to an LCD HDTV

    It seems that LCD monitors don't come as big as LCD TV's, and I want to use my Mac Pro to watch movies and gaming. A Samsung 35T (30") costs around 1200$ where a 46" lcd HDTV costs about the same price. There is a card you can buy for the Mac Pro which allows you to connect a TV to it through HDMI for the best quality possible: http://www.decklink.com/products/intensity/ (yeah $250 bucks)
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  • Connecting MBP with VGA to 32" LCD HDTV?

    What's up everyone,
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    Hi. I wanted your help on choosing the best settings for my external display. I currently have it out to HDMI on my 37" LCD Toshiba.
    I tried to display without "mirroring" but if i dont the display on my tv is too large - very simlar to a zoomed in look. When i mirror the screen i can not see the top bar.
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  • Using MBP with LCD HDTV

    So I've been looking at getting a new LCD HDTV. Someone said that I needed to get a minimum of a 42'' and also at least 1080p resolution. I was going to hook this all up using the HDMI out into a DVI in the TV.
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  • LCD/HDTV help for a newbie

    I am a longtime BB customer and am finally taking the HDTV plunge.  I have narrowed it down a bit to the Insignia NS-L37Q (32" is too small, 40" is too big) versus a Dynex DX-37L150A11.  I am not a cinephile so the basic features are fine with me and the price is right (I am a cheapskate).  It is a 37", 1080p LCD HDTV.  This is for basic TV, sports, DVD viewing.  Please indulge a few newbie questions. 
    1) The one small reservation I have is the Insignia's native contrast ratio at 1400:1 and brightness 500/cd/m2.  Should I be concerned that it isn't high enough?  I note the Dynex 37" in the same price range is 4000:1 but 450/cd/m2.
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    3) I have never bought a service plan in my life but am considering one for this.  The Insignia already comes with a 2 year warrenty and this extends it to 4 as I understand it.  Is $89 on a $549 LCD worth it?  I'll be ticked if a pixel goes out in the middle of the screen, but does "burn in" still even happen on these units?
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    Solved!
    Go to Solution.

    I would recommend the Insignia, as both are Best Buy house brands but I've noticed better image quality and reliability with the Insignia's as opposed to the Dynex tv's.
    1)  While the Dynex has the better contrast ratio, the difference between 1400:1 and 4000:1 is not very staggering.  Disregard this comparison.  
    2)  Yes you will need a set-top-box from DirecTV, fortunately you can pick these boxes up at the store and can subscribe to your DirecTV account while you shop.
    3)  $89 for 2 years of peace of mind on an LCD tv is worth it, though I don't think it extends the contract to 4 years, rather, the service plan covers "normal wear and tear/heating issues/power surges", whereas the standard 2 year warranty only covers manufacturer's defective parts and labor.  $89 is fair, cheapskate or not.
    4)  Your DVD player setup will work fine, but consider getting a blu ray for next Christmas, you'll thank me later.  
    5)  Don't worry about this.
    I don't claim to be an expert, but I am an enthusiast, so any "experts" out there feel free to chime in and correct me if I may be wrong. 
    If you like posts that I make, be sure to click on the star underneath my name. Thanks!

  • Minidisplay Port with HDMI to LCD HDTV

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