Install error surface pro 3

My wife got a Surface Pro 3 and when she tried to download and install her creative cloud, it loaded a bunch of files and a creative cloud desktop shortcut. When you double click the shortcut nothing happens. No adobe software is listed in the applications installed. When i try to run the installer again it crashes. When I try to delete the folder it says it's being used by another program. The only reason we got her a Surface pro was for her to use it with her Creative Suite. I need help.

uninstall anything adobe cc that's installed, run the clean and then try reinstalling, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
p.s. adobe cc works flawlessly on my surface pro 3/win 8.1

Similar Messages

Install error Acrobat Pro 9 stops at Synaptics

During the install of Acrobat Pro 9 I am getting an error that stops the install. It says:
A newer version of the Synaptics Pointing Device Driver is installed.
If you want to install the older version of the Driver, please uninstall the current Synaptics driver by selecting "Synaptics Pointing Device" from the "Add/Remove Programs" Control Panel, then run Setup again.
It only gives one option and that is "Ok". The install cancels when ok is pressed.
I don't have "Synaptics Pointing Device" in "Add/Remove Programs".
There is a touch pad on this Lenovo laptop running XP Pro .
How can I get around this and install Acrobat Pro 9?
Thanks,
Docfxit

Hi Docfxit
I have found at least one other instance of this happeneing:
http://forums.lenovo.com/t5/Options-Accessories/USB-UltraNav-keyboard-problems/m-p/66041
And it is not Adobe related. I think you should try Lenovo for fixing this...
Our whole office has Lenovo ThinkPads with XP Pro and have had no problem...
The Synaptics Pointing Device Driver is the driver that enables your touchpad.... So it would be under the hardware management devices, not add/remove programs... fishy...
Other than that, it looks like it's not specific to the Acro 9 installer, so we'll be hard put to help here...
Good luck!

Trying to download and install Photoshop Elements and Premium on Surface Pro 3 from the link and receiving an error - anyone know of a resolution?

I have a Surface Pro 3 and just purchased the download link for Photoshop Elements (newest one) from Adobe. I've tried downloading several times and in 64 and 32 bit types, but have only made it as far as the install before receiving an error. Anyone else have this problem and know of a solution?

Hi Jeff -
I tried chatting with someone earlier today, but they ended the session (I think accidentally?) before it was resolved. My error is below. Now chat seems to be closed - although I thought it was open 24/7, so I can't try that again. This is the most frustrating support experience I've ever had. I just want to access and start using the products I purchased Friday. I would be so happy if someone would just help fix this. I am not computer inept, but cannot figure out why the download is failing.
The guy on chat that was helping me before getting cut off had me run a SCANNOW system scan, but that's where the session unexpectedly ended.
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
ERROR: This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements.
ERROR: System check returned with error : 6

Cannot install acrobat on surface pro 3; error 1006

I am trying to install acrobat XI on surface pro 3 but keep getting "Error 1006. The volume for a file has been externally altered so that the opened file is no longer valid"

attach a screenshot showing that error, if it's in english.

Surface Pro 2 freezes briefly - storachi and disk error

Hello tech net
I am running a surface pro 2 with windows 8.1 (updates current as of 3 days ago), 4 GB RAM, 64GB HD. For the last several months the device will freeze up for about 5-10 secs multiple times per hour, and then resolve on it's own. During that
time task manager shows the disk is at 100% and event viewer will display 2 Warnings: an storachi (129) and a disk (153) error. This is in addition to a service control error (7000) that happens multiple times per second but doesn't seem to
affect performance. These freezes happen when plugged in, on battery, SDXC card installed or not, wi-fi or not, and no particular program running. It even happens when I'm not using the device if I go back thru event viewer. The 100% on disk is
not associated with any increase in process or app activity. Most of the time there are a couple 0.1MB/s demands like outlook, explorer or service host running but nothing that looks unusual when it spikes and freezes.
I am not a tech person and my online search for help has yielded a wide variety of solutions to this problem that didn't seem to be reliable fixes and sounded a little beyond my usual capabilities. Anyone know if this is fixable or do I need to send
the device back?
Thanks!

Not much information here to go on. Can you supply the bdd.log file. Copy to a public share like OneDrive, and share the link.
Typically any problems with format and partition have to do with the storage driver. Are you using the latest ADK from Microsoft? As Surface Pro 2 only supports Windows 8.x, you should *only* be using uEFI mode and GPT.
THe default MDT Task Sequence will do the right thing, *however*, if you change the settings in the "FOrmat and Partition Disk" step, you are then responsible for the settings from then on.
Keith Garner - Principal Consultant [owner] -
http://DeploymentLive.com

Error Message on Surface Pro 3 Device

Symptom:
When going to Control Panel --> Mail --> Data Files --> Add --> and add any PST file found on shared network folder, I get the following error message: "Windows Shell Common DLL has stopped working. - A problem caused the program to stop
working correctly. Windows will close the program and notify you if a solution is available."
The only option I get is Close program.
Going into Event Viewer --> Windows Logs --> Application, I see the following error logged in (pulled from Details - Friendly View):
Source: Application - Event ID: 1000 - Task Category (100)
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2015-03-18T23:10:58.000000000Z
EventRecordID
21829
Channel
Application
Computer
CSWIN81-YoshiSP.calsoft.com
Security
EventData
rundll32.exe_shell32.dll
6.3.9600.17415
54504eb8
KERNELBASE.dll
6.3.9600.17415
54505737
80000003
00000000000de002
1208
01d061d0a31406d8
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\KERNELBASE.dll
08e19114-cdc4-11e4-8281-281878badb6d
Unfortunately, my IT skills are not good enough to troubleshoot this error message.
Troubleshoot Techniques Taken So Far:
I tried to Google similar issues, and couldn't find any resolutions online.
I've ran Command Prompt as Administrator and ran the sfc /scannow command. The results: Windows Resource Protection did not find any integrity violation.
I've also edited my registry by going to HKEY_CURRENT_USER\Software|Microsoft\Office\15.0\Outlook\Profiles\ and deleting all profiles.
I've also ran Windows Updates via Control Panel and downloaded and installed all (including optional) updates.
My Computer:
Surface Pro 3
Operating System: Windows 8.1 Enterprise
Attach to Domain: Yes
Running Microsoft Office Professional Plus 2013 64-bit
Side notes:
The user who owns this device is currently using their older laptop that they were previously using before getting this Surface Pro 3 as a replacement. The laptop has no issues connecting to the pst data files stored on a shared network drive. It appears
that this issue is specific to this device possibly.
Can someone out there please help me out?

Hi,
Basically Network Stored PST files are not recommended by Microsoft.
.pst files are not intended as an enterprise network solution. Although it is possible to specify a network directory or a Universal Naming Convention (UNC) path as a storage location for a .pst file, network usage is not meant to be a long-term, continuous-use
method of storing messages in an enterprise environment.
We can learn more from these articles:
Network Stored PST files ... don't do it!
Limits to using personal folders (.pst) files over LAN and WAN links
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Surface Pro MDT Install

Have been struggling for a while to get a Surface Pro 3 to install using MDT, PXE boots OK but installation ends with an error relating to the unattend.xml file. Looking at the setuperr log on the device the error is described thus:
2015-03-05 07:53:52, Error                        [setup.exe] SMI data results dump: Source = Name: Microsoft-Windows-Shell-Setup, Language:
neutral, ProcessorArchitecture: amd64, PublicKeyToken: 31bf3856ad364e35, VersionScope: nonSxS, /settings/ComputerName
2015-03-05 07:53:52, Error                        [setup.exe] SMI data results dump: Description = Value is invalid.
Eventually worked out that this is related to the length of the serial number on the Surface Pro 3, we use the serial number in MDT to create the Computername. as this must be 15 characters or less the use of the Surface Pro 3 serial number breaks
this rule when we use our custom computername string WSERC%SerialNumber%, this had worked for ages as we've only installed Dell machines with a 6 digit service tag as the serial number.
Fixed this using the following string WSERC#right("%SerialNumber%",10)#
Surface Pro 3 now installs OK with MDT.

Hi,
Have you follow that guide to check key points?
When you add the driver under Out-Of-Box Drivers for Surface pro, note the last folder must be called “Surface Pro”. If it's for Surface pro 2. it should be the "Surface Pro 2" folder name.   If your Out-Of-Box drivers contain drivers
for other systems and you do not use one of the options in that guide. Then you cannot control what drivers get used during the deployment. This can lead to problems so we would recommend you use Selection Profiles or other methods to ensure only the drivers
designed for the Surface are used during the deployment.
For additional reading on this topic I encourage you to take a look at
this blog.
In addition, you also could consider to use a USB drive to update the firmware offline:
How to Update the Surface Pro 3 Firmware Offline using a USB Drive
http://blogs.technet.com/b/askpfeplat/archive/2014/10/20/how-to-update-the-surface-pro-3-firmware-offline-using-a-usb-drive.aspx
Meanwhile, please use this article to troubleshoot missing drivers in MDT and upload the related log file here:
https://social.technet.microsoft.com/Forums/en-US/3e083173-f5db-48e9-b744-f71b9ca6541c/how-to-debug-missing-drivers-in-mdt?forum=mdt
Karen Hu
TechNet Community Support

Surface Pro 3 - MBAM/BitLocker/TPM: "An Error Has Occurred" Issue

We are trying to implement full disk encryption using MBAM Server/Client and BitLocker. We have been successful on standard Windows 7 Ent and Windows 8.1 Ent laptops and the MBAM Console reports encrypted/compliant.
The Surface Pro 3 running Windows 8.1 Ent however has been a pain in the you-know-what! It just will not work like our laptops. The Event Viewer error we get is as follows:
"An error occurred while applying MBAM policies.
Volume ID:\\?\Volume{dfd94fd0-206c-45d1-a19a-6a39019ada1e}\
Error code:
0x80310018
Details:
You must initialize the Trusted Platform Module (TPM) before you can use BitLocker Drive Encryption."
For reference, here is our workflow:
1. Enable TPM in UEFI.
2. Install .NET 3.5 since this is apparently a Windows 8.1 requirement for MBAM. Reboot. Install related updates from Microsoft Update. Reboot.
3. Verify relevant MBAM & BitLocker GPOs are applied by running "gpupdate /force" in an elevated command prompt. Reboot.
4. Run the following elevated PowerShell commands and then reboot:
$tpm=get-wmiobject -class Win32_Tpm -namespace root\cimv2\security\microsofttpm
$tpm.DisableAutoProvisioning()
$tpm.SetPhysicalPresenceRequest(22)
5. Install MBAM Client 2.5 and KB2975636 hotfix.
6. Run MBAMClientUI.exe and set PIN. On our laptops, encryption begins, but on the Surface Pro 3 we get a generic "An error has occurred". Event Viewer shows the above error.
Can anyone help?? There has got to be others that have used MBAM on the Surface Pro 3.

More testing today and I *think* I may have found my issue.
I failed to mention that on step 5 above, I have been rebooting after installing the MBAM Client and hotfix. It appears that this extra reboot breaks the process and does not allow the MBAM Client to initialize the TPM when running MBAMClientUI.exe. If I do
not reboot, then everything seems to work great.

PHotoshop Elements 12 won't install on either my Windows 7 computer or my Surface Pro 2 -- Lightroom installed just fine...what's the problem with PS Elements??

I've never had any issues installing software from a dvd onto the Surface Pro 2 or my windows 7 laptop-- why won't PS Elements 12 install on either of these machines??

Hi,
I have successfully installed PSE 12 on my Windows 7 and Windows 8.1 systems several times without any problem. (I keep doing the re-installs to test problems for other users).
You were running as an administrator weren't you?
I have also known problems with some Internet Security suites and the recommendation is to disable them while installing PSE.
Since you are not mentioning any error message, you could have a duff DVD which is why I suggested trying the download. The download and the DVD are the same program.
The main problems seems to be signing in and getting the serial number to work but you aren't reporting those faults.
Brian

Server Error when signing in iCloud on Window Surface Pro 3

Hi,
I encountered "Server Error" when signing in iCloud on Window Surface Pro 3. Tried re-installing and signing in with other Apple IDs but still encounter the same error.
Can anyone help please?

I'm getting this same exact error. How did you resolve it?

Help install net framework 3.5 on surface pro

Hi everybody , my name is Bruno and im from Mexico . I have some problems with my surface pro installing net 3.5 . ive never used a Windows pc before so .... ive tried to install the 3.5 and 2.0 package and didnt work , ive tried lots of method and
didnt work neither . ive downloaded the iso Windows 8.1 Enterprise x86 and tried the dism method but it allways drop an error message when i put dism /online /enable-feature /featurename:NetFx3 /all /source:x:\sources\sxs /limitaccess +
ive tried runing the iso as a DVD and puting the source as it appears E or D and ive tried to copy the sys folder to C and puting source:c:\sxs with the same thing
i got allways stocked at 66.6% whit an error message 0x800f081f and saying that it cant find the source files ..
I hope anybody can help me because i cant execute some files that i need to ....
Thanks and Greetings from mexico

Thanks a lot forhelping me , at the end i did some actualizations and after that did the turn windows method again , the first time didnt work but the second time did .... finally :D haha kinnda feel happy now :3 thanks again for the help :) greeting from
mexico have a good day

1 fatal error 7 errors 0 warnings exit code 7 Photoshop CS5 on Surface Pro 34.

How do I get past this error? It says to restart, which I did. This is my third try. The first try failed. The second try worked and it registered my serial number, but there were warnings that not everything installed. I did not uninstall the second try. I just did a third try and got the following:
1 fatal error 7 errors 0 warnings exit code 7 Photoshop CS5 on Surface Pro 3.
I am moving this from a 3 year old ASUS tablet with Windows 8.1 where it works find. I am using an install disk

Moving this discussion to the Downloading, Installing, Setting Up forum.

Surface Pro 3 PXE Boot Error

Hi there,
I am using MDT 2013 on a WDS 2008 R2 and everytime i tried to image the tablet via PXE boot through the Surface Pro 3 ethernet adapter, i get this error:
Wizard Error:
A connection to the deployment (my deployment share) could not be made.
The following network device did not have a driver installed.
PCI\VEN_11AB&DEV_2B38&SUBSYS_045E0001&REV_00
Retry: Try again to connect to the deployment share.
Cancel: Give up, cancelling any in-progress task sequence.
PLEASE HELP!

I bought a Belkin USB2.0 adapter and connected to my Pro 3 while the Pro 3 ethernet adapter is connected as well. So 2 network cables are needed. I pxed boot using the Pro 3 ethernet adapter and deploy the image using the Belkin2.0 adapter. Error didnt
come back and deployment was successful. I mean this is a workaround but it works in my environment. The Belkin2.0 drivers are in WinPE and MDT.

Surface pro 3 error when printing to HP printers

I purchased a Microsoft Surface Pro 3 to replace my laptop. I love it except that I can't network it to printers like my old laptop. Since I am stuck using your printer app, it has been a disaster. I get error messages. The app can't find my documents, then I get error messages. Documents will partially print or I will get a message that the printer is offline. Is there a patch or fix for this issue?
This question was solved.
View Solution.

Hello @manon1,
Welcome to the HP forums.
I understand that you are having problems printing from your Surface Pro 3.
I would like to help.
From what I have learned of the Surface Pro series, is that they run a full version of the windows operating system.
This means that unlike the RT versions, you can install software.
You should be able to install the same software that you would install on a notebook or desktop computer.
This would make it so that you do not need to use the app.
HP Officejet Pro 8500A e-All-in-One Printer - A910a - Software & Drivers
If I have selected the wrong model of 8500A (there are at least 3) please try the HP Printer Install Wizard for Windows
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Acrobat XI installation error Invalid Drive on surface pro

cannot install acrobat XI Pro on Surface Pro, get error invalid drive D. I did mount SD card into C drive. How do I install?

are you installing on the default c drive?

Install error surface pro 3

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