Install issue, software disappears

Running Windows XP, Blackberry 8820, had desktop software installed previously, was uninstalled. Downloaded latest version of software from Blackberry site (long! download). Ran install without error messages, but software is not there. Uninstalled and reinstalled, no software. Found suggestions on this forum for a clean uninstall, removed entries from the Registry and registered the msi file, reinstalled software, same thing. No error messages on install but the software is not on the programs list and there is no folder in Programs. Please help!
Jean

Hi and welcome!
Are you getting any error messages while downloading:
Are you opening the exe file that downloads?
Let me know,
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Similar Messages

My Mac will not let me install any software I download. In some cases (Like quicktime) i get a message that says "Can't create the folder" I have it with adobe air and its creating all sorts of issues. My software is up to date and I have 10.8.2.

A whole bunch of issues here.
I can't install any software. It started when iPlayer stopped working at all. This led me to try to update software versions such as Adobe Air to 3.5 (Failed) then quicktime player 7.6.6 as recommended (Failed) then the printer packed up and I have tried to install the downloaded software drivers for Canon from the Apple site (Failed again)
In all cases they let me download so I have the file, but not install.
Quicktime tells me it can't install a file "/var/folders/15....then a long string of numbers....ending in T//install.1347YKihUc".
The Canon Print Driver has a very similar message.
Adobe Air says "An error occurred whilst installing....contact my administrator" which is me and I am fine with it ;-)
Remember this all started because my iPlayer (and my printer) just stopped working and I have been trying to fix those.
I am a bit techy but not much.
Can anyone assist?
Many Thanks.
Fozzie65

I have Firefox 3.6.6, and now that Firefox 4.0 is available, it crashes constantly. Sometimes less than 5 minutes after I open it. I have a Mac 10.4.11, so Firefox 4.0 isn't an option for me. When I asked Ff to check my plug-ins it said there was an error and to check back later. Twice.
Because I didn't have any (any) problems with my Ff before the upgrade became available, I am forced to question if Ff has done something to make the earlier version crash so you'll upgrade, but I can't afford to upgrade my Mac right now.
In the meantime, I do need a browser that works! I dislike Safari, Chrome is also not available on Mac 10.4.11, and Explorer is just plain not available on Mac.
Do you have any suggestions on how to fix my Firefox 3.6.6?
Ty

HP PhotoSmart 2575 All-In-One Driver/Software Install Issue - Windows 8.1

Hi
I've just bought a new Sony Viao with Windows 8.1 (64 bit) installed.
I'm trying to install my HP PhotoSmart 2575 All-In-One so downloaded the driver and software installer from here:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110159-1&cc=uk&dlc=en&lc=en...
The file downloaded fine on to my desktop, i double click it and then the Exctracting... thing moves along to 100% then goes off the screen. Then nothing happens. I was expecting some software for the printing and scanning to be installed or some further install files to be added to my desktop.
What do i do next?
Matt

Hi Matt,
Thank you for updating me. I can definitely understand the frustration you must be feeling, especially when things seemed to be going great then it changed.
I have 2 documents to follow next. First, please try the steps in the document titled "Software Installation Stops Without Warning and With No Error Message". When you get to "Step three: Install the Software", it references HP SmartInstall. Please don't worry about using that program as it's specific to some of HP's LaserJet printers. Please use the HP's Printer Install Wizard instead of HP's SmartInstall.
If that document doesn't resolve the issue then please proceed onto the 2nd document titled "The Progress Bar on the Software Installation Stops or Stalls".
Please let me know how it goes. I want to ensure we have your printer installed and working.
Software Installation Stops Without Warning and With No Error Message
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02018709
The Progress Bar on the Software Installation Stops or Stalls
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00836418
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

I am having an installation failure issue with my itunes 11 software. File is corrupted and i don't know what to do. I've un-install and re-installed the software three times and continue to get the same error message. It states that "This copy of ITun

I am having an installation failure issue with my itunes 11 software. File is corrupted and i don't know what to do. I've un-install and re-installed the software three times and continue to get the same error message. It states that "This copy of ITunes is corrupted or is not installed correctly. Please reinstall Itunes"
iMac, iOS 6

HI,
If your old version of iTunes is still working - then I sugest you stick with that.
iTunes 11 is a lousy update - It will not retain your playlists, you can't find and delete duplicates... and a whole arry of oyher issues. (have a look around this forum to see how many issues IT11 gives people)
Just a friendly advise and warning :-)

TS3694 I just received the unknown software error (6) do you have a resolution for this issue? Occurred after install of software and firmware in the final validation phase. I have a 4S

I just received the unknown software error (6) do you have a resolution for this issue? Occurred after install of software and firmware in the final validation phase. I have a 4S

http://lmgtfy.com/?q=iPhone+error+code+6

Finder will not open and cannot install new software

Please help:- Finder does not open when clicked from the dock - instead the desktop icons disappear and reappear. If I try to install a downloaded piece of software (e.i. Firefox or Chrome or Silverlight) the same thing happens and the software install simply disappears.
When I do Verify Disk - it's okay.
Checking Disk Permissions reveals a number of 'issues' each of which claims to have bene 'modified and will not be repaired' such as -
Warning SUID file "usr/bin/at"
Warning SUID file "usr/bin/atq"
Warning SUID file "usr/bin/atrm"
Warning SUID file "usr/bin/login"
Warning SUID file "usr/libexec/authopen"
Warning SUID file "usr/bin/newgrp"
Warning SUID file "System/ry/CoreServices/RemoteManagement/ARDAgent"
Warning SUID file "usr/libexec/security_authrampoline"
Plus others ...
Reparing Disk permissions has no effect.
This started happening last week and seams to be getting worse - after reboot the problem continues.......

Guys, thanks for the support and ideas:-
Moving the /com.apple.finder.plist to the desktop and restarting clearly made a difference. I then deleted the plist folder on my desktop, however, the problem has slowly returned.
I did steps 1 & 2 suggested by Linc Davis above and;
Step 1 - there was no evidence of the errors but with limited test capability as 'my downloads' folder was empty - so I was unable to attempt an install. The machine however did seam to run quicker and Folder opened just fine when asked.
Step 2 - slower in Safe Mode and right-click failed to operate but Finder opened correctly each time.
After re-start and connecting again my external stuff (HP Printer, TimeMachine HD, Duronic USB hub, HK Speakers - they've been attached from day 1) the problem is completely back as before the deletion of the /com.apple.finder.plist The desktop goes 'off' (desktop icons disappear) and 'on' (they reappear) without an install being achieved or 'allowed'.
Verify Disk is okay. Disk permissions produce the same result as first posted above. Repair Disk Permissions has same result as before.
Here's the latest console items since the restart following Step 2 above:-
21/02/2015 18:27:05.107 Finder[544]: objc[544]: Class SynoSIMBLPlugin is implemented in both /Library/ScriptingAdditions/SynoSIMBL.osax/Contents/MacOS/SynoSIMBL and /Library/ScriptingAdditions/SynoCxtMenuSIMBL.osax/Contents/MacOS/SynoCxtMenuSIM BL. One of the two will be used. Which one is undefined.
21/02/2015 18:27:05.110 Finder[544]: [configureWithNodes]
21/02/2015 18:27:05.111 Finder[544]: oldMethod is nil.
21/02/2015 18:27:05.111 Finder[544]: Lion: [configureWithNodes]
21/02/2015 18:27:05.111 Finder[544]: oldMethod is nil.
21/02/2015 18:27:05.111 Finder[544]: Mavericks: [configureFromMenuNeedsUpdate]
21/02/2015 18:27:05.111 Finder[544]: [addViewSpecificStuffToMenu]
21/02/2015 18:27:05.111 Finder[544]: oldMethod is nil.
21/02/2015 18:27:05.111 Finder[544]: Mavericks: [addViewSpecificStuffToMenu]
21/02/2015 18:27:05.111 Finder[544]: [handleContextMenuCommon]
21/02/2015 18:27:05.112 Finder[544]: oldMethod is nil.
21/02/2015 18:27:05.112 Finder[544]: Lion: [handleContextMenuCommon]
21/02/2015 18:27:05.112 Finder[544]: oldMethod is nil.
21/02/2015 18:27:05.112 Finder[544]: Mavericks: [handleContextMenuCommon]
21/02/2015 18:27:05.113 Finder[544]: objc[544]: Class SynoMacIconOverlay is implemented in both /Users/Hancockfamilymac/.CloudStation/app/icon-overlay/4/SynoMacIconOverlay.bun dle/Contents/MacOS/SynoMacIconOverlay and /Library/Application Support/Synology/SynoMacIconOverlay.bundle/Contents/MacOS/SynoMacIconOverlay. One of the two will be used. Which one is undefined.
21/02/2015 18:27:05.114 Finder[544]: objc[544]: Class SynoCloudContextMenuUtils is implemented in both /Users/Hancockfamilymac/.CloudStation/app/icon-overlay/4/SynoMacIconOverlay.bun dle/Contents/MacOS/SynoMacIconOverlay and /Library/Application Support/Synology/SynoMacIconOverlay.bundle/Contents/MacOS/SynoMacIconOverlay. One of the two will be used. Which one is undefined.
21/02/2015 18:27:05.114 Finder[544]: configureWithNodes:old method lost
21/02/2015 18:27:05.114 Finder[544]: configureWithNodes:windowController:container:: old method lost
21/02/2015 18:27:05.115 Finder[544]: addViewSpecificStuffToMenu:browserViewController:context:: old method lost
21/02/2015 18:27:05.115 Finder[544]: handleContextMenuCommon:nodes:event:view:browserController:addPlugIns:: old method lost
21/02/2015 18:27:05.115 Finder[544]: handleContextMenuCommon:nodes:event:view:windowController:addPlugIns: old method lost
21/02/2015 18:27:05.117 sandboxd[170]: ([26]) appleeventsd(26) deny file-read-data /Library/Preferences/com.apple.security-common.plist
21/02/2015 18:27:05.123 sandboxd[170]: ([26]) appleeventsd(26) deny file-read-metadata /Library
21/02/2015 18:27:05.128 sandboxd[170]: ([26]) appleeventsd(26) deny file-read-metadata /Library
21/02/2015 18:27:05.133 sandboxd[170]: ([26]) appleeventsd(26) deny file-read-metadata /Library
21/02/2015 18:27:05.138 sandboxd[170]: ([26]) appleeventsd(26) deny file-read-metadata /Library
21/02/2015 18:27:05.144 sandboxd[170]: ([26]) appleeventsd(26) deny file-read-metadata /Library
21/02/2015 18:27:05.148 sandboxd[170]: ([26]) appleeventsd(26) deny file-read-metadata /Library
21/02/2015 18:27:05.210 garcon[548]: Initialized badges.
21/02/2015 18:27:05.210 garcon[548]: Connecting to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501'
21/02/2015 18:27:05.211 garcon[548]: Connected to Dropbox on 'com.getdropbox.dropbox.garcon.cafe_501'.
21/02/2015 18:27:05.212 garcon[548]: Invalidating watch set.
21/02/2015 18:27:05.217 garcon[548]: Watch set is now: {(
file:///Users/Hancockfamilymac/Dropbox/
21/02/2015 18:27:06.818 Finder[544]: Attempt to use XPC with a MachService that has HideUntilCheckIn set. This will result in unpredictable behavior: com.apple.backupd.status.xpc
21/02/2015 18:27:25.254 com.apple.kextcache[428]: kext file:///System/Library/Extensions/JMicronATA.kext/ is in hash exception list, allowing to load
21/02/2015 18:27:44.051 com.apple.kextcache[428]: Created prelinked kernel copy "/System/Library/PrelinkedKernels/prelinkedkernel"
21/02/2015 18:27:44.051 com.apple.kextcache[428]: Created prelinked kernel "/System/Library/Caches/com.apple.kext.caches/Startup/kernelcache"
21/02/2015 18:27:44.051 com.apple.kextcache[428]: Created prelinked kernel using "/System/Library/Kernels/kernel"
21/02/2015 18:35:06.869 login[556]: USER_PROCESS: 556 ttys000
21/02/2015 18:35:10.520 login[556]: DEAD_PROCESS: 556 ttys000
21/02/2015 18:35:27.284 Console[561]: Failed to connect (_consoleX) outlet from (NSApplication) to (ConsoleX): missing setter or instance variable
After years of suffering MS Windows gremlins I came to Mac on the advice of my brother but 18 months-in I find my Mac is acting as old Windows PC's did? I think I'll bite the bullet and wipe and re-install my software. Time machine should keep me right and I've backed-up my Downloads/docs/music/ to a second external. iCloud holds my mail/calendar etc - so, that should be enough - yes????? I appreciate all your help but do not want to waste people's time.

Error 8062 when I try to copy or move files on my macbook: "This operation could not be completed because an unexpected error occurred (error code -8062)". Can even not install new software now!!

Since a few days when I try to copy or move files on my macbook, I often get an error message saying "This operation could not be completed because an unexpected error occured (error code -8062)". And then it just quits the copy or move.
I searched a lot on the internet, but only found solutions for cases you cannot empty the trash due to this issue.
I tried those solutions for my trash and that helped after some trying.
However, I still have the problem with copying and moving files.
I even cannot install new software now, as it has to copy itself to the programs-directory, and gives the same error-message.
Who can help me??
Cannot seem to find any info on it on the support-forums or elsewhere.
My user-account is administrator, I use a 13" Macbook Aluminium (Late 2008). Mac OS X 10.6.8 CPU 2Ghz Intel Core Duo, RAM: 4GB 1067 MHz DDR3.
Any help would be greatly appreciated...
Otto

Tips I received so far (thanks to A-Mac via Twitter http://www.a-mac.nl and Remco Kalf http://www.remcokalf.nl/)
- make sure you have at least 10% of your harddisk in free space (I had only 5%).
- do a PRAM-reset (http://support.apple.com/kb/ht1379)
- perform a hardware test (http://support.apple.com/kb/HT1509)
- make a complete backup (with for example Carbone Clone Copier, see http://www.bombich.com/)
- after complete backup: use diskwarrior (boot from Diskwarrior DVD, first perform diagnostics, then perform "Rebuild" which rebuilds your file directory).
So far I only cleared up some space on my HD, and already the problem occurs less.
Still, I will go through the other tips too.
(will post progress)

Remote Desktop - The Remote Desktop administrator software does not match the installed client software version.

Hi,
I just upgraded to Mavricks and get this when I try to launch Remote Desktop:
The Remote Desktop administrator software does not match the installed client software version.
I tried removing the application and reinstalling it to no avail. Any suggestions?
Thanks.
-David J. Eisen

Hi coold88!
I have an article for you that addresses your issue:
Remote Desktop 3: How to install Remote Desktop Administrator software after the client software has been updated
http://support.apple.com/kb/HT3596
You will want to make sure you have the latest version of the software as well:
About Apple Remote Desktop 3.7
http://support.apple.com/kb/HT5896
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Error while installing printer software for HP Photosmart Plus 209a-m on Windows 8.1 64 bit OS

I am getting below error while installing printer software of HP Photosmart Plus 209a-m on Windows 8.1 64 bit OS. Can you please help me resolve this error? Thanks in advance.

Hi tarunkw,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
Now try reinstalling the HP Software and check if the installation goes as expected.
If the issue persists continue following the next steps below:
2. Open the run dialog by clicking both the Windows key and the R key on your keyboard. Type %windir% and click on OK.
3. Type hpoins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpoins1.old)
4. Type hpwins*.dat into the top search bar, if there are any results rename the extention into old instead of dat. (e.g. hpwins1.old)
5. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /UNREGISTER into the Run dialog and click on OK.
6. Launch the Run dialog by clicking both the Windows key and the R key on your keyboard. Type MSIEXEC /REGSERVER into the Run dialog and click on OK.
7. Run the installation file and check for any difference.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Can't install the software for the Samsung CLX-3180 Series because it is not currently available from the Software Update server.

This is the the alert I keep getting when i try to add this new printer
"Can't install the software for the Samsung CLX-3180 Series because it is not currently available from the Software Update server."
Im am having BIG problems getting my printer to be recognized

water bar wrote:
I am getting the identical error message for an HP Officejet 7200 series printer.
First there is a message that software is available from Apple. You click to get it. Then it tells you that it is not currently available from the software update server.
I am running OS 10.8.2. Printer is on my home network (not USB).
I went to the Apple Software Dowload site and re-downloaded the latest "HewlettPackard Printer Drivers" (v.2.12) and installed them (twice). No dice.
Anybody found a way around this problem?
I solved all print related issues by avoiding HP, worst software I ever saw, this may not work for you though.

Can't install the software for the Canon MX870 series because it is not currently available from the Software Update server.

I'm trying to setup my Canon MX870 USB ink jet printer plugged into my Airport Extreme's USB port. However, I keep getting a message of; "Can't install the software for the Canon MX870 series because it is not currently available from the Software Update server." And then I have to click cancel.
The "Print & Scan" from System Preferences, can see the printer as it has the NAME: Canon MX870 series, and the LOCATION: 'the name of my network', and USE: MX870 series. But after clicking "Add", it tries to install the software (I've already installed the latest drivers however on my Mac Pro) and that's when I get this message;
"Can't install the software for the Canon MX870 series because it is not currently available from the Software Update server."
Any ideas, help would be greatly appreciated!
Marty

Hello Marty,
It sounds like you are not able to add your Canon printer in System Preferences. I found an article with steps you can take to resolve this:
Resolution
USB printers and Bonjour-enabled network printers
Follow these steps until the issue is addressed:
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
You can find the full article here:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

"Can't install the software for the HP Officejet 6300 series because it is not currently available from the Software Update server" when I try to install a HP 6300 printer.

Hi there
I am trying to install a HP 6300 printer. I can see it when I look to install initially. Then click on installa nd the process starts and I get a message saying it is searching for the software. However after 20 seconds or so I get the message: Can't install the software for the HP Officejet 6300 series because it is not currently available from the Software Update server. This has happned over and over. I have updated the OSx and am 10.8.5. It works on my Mac Book Pro and did once work on the Mac Book Air but stopped so I unistalled and tried to reintsall but no joy. How can i gte the right drivers onto the laptop so that the seach finds them and connects the printer that it already sees?
Many thanks
Rob

Hello there. I understand you are experiencing issues installing your printer on Mac 10.8.5. This document will provide multiple methods on performing this task: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03378792
Please let me know if you have any other questions or concerns.
I work on behalf of HP

HP LaserJet P1102w USB install issue

I just purchased the printer and am having a very hard time getting the printer to connect. The USB is connected to my laptop, I can hear the noise on my laptop signaling that something new has connected to it. However in the installation process, it still says waiting for the device to connect.
The install CD doesnt automatically play even though i have followed the autoplay instructions....
I get through the cd to where it prompts you to install the software and it says plug in the USB and even though I plug it in, nothing happens.... I need this printer for work and I am getting very frustrated that something that should be so simple is just simply not working....
It also keeps turning off... or going idle im not sure.....
VERY frustrating experience, hoping someone can help me through this.

Hi @acullum08 ,
I see that you are experiencing issues installing the printer. When the printer is connected by a USB cable, it isn't being recognized. I will certainly do my best to help you.
Print a hardware self test on the printer, to rule out a hardware issue.
Printing a Configuration Page.
Make sure the printer is connected directly to a wall outlet and the USB cable is connected directly to the computer. The USB cable shouldn't be longer then 6 feet. Try another USB port on the computer.You might have to try another USB cable.
Follow the steps in this document to get to the device manager to check for the printer entries.
How do I get into Windows Device Manager?
Then click on Identifying problems in Windows Device Manager.
In the list click on Universal Serial Bus controllers and look for USB printing support, right click and update the driver. (make sure any other printers are turned off or disconnected) If it won't update remove the USB Printing Support and if you have USB mass storage device, right click and uninstall it. If you have any others with exclamation mark or other devices in the list, delete them also.
Let me know what it showed in the device manager.
Then click on Action across the top and scan for new hardware to try and install the software and drivers.
If you are still having issues, uninstall the software from the CD.
Check the power management on the Laptop.
Go into the Device Manager, under Universal Serial Bus Controllers, for each USB Root Hub, right click USB Root Hub and left click on Properties, for Power Management remove the check mark for "Allow the computer to turn off this device to save power". It allows the computer to limit or turn off power for this device.
How do I get into Windows Device Manager?
Then ran a clean boot in Windows and temporarily turn off any Antivirus Software, to make sure it isn't interfering with the install. How to perform a clean boot in Windows.
Install the newest drivers. HP LaserJet Pro P1102w Printer Drivers.
Test the printer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

How do I install purchased software without a disk drive?

We recently bought Elements 12 + Premiere Elements 12 with the intention of buying a new computer. But now our new iMac doesn't have a disk drive. How do I install the software?
On the site I only see options for trial versions or to buy the products but I already have a brand new product with serial number.
Thanks

Install the trial versions. They are identical to the retail versions. When prompted, enter the serial numbers from your retail version.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

Can't install any software on my T61p laptop?

I have an issue with installing any software programs to my Lenovo Laptop. I have checked the CD ROM - diagnostics etc. The tests passed with flying colors. The music CD works great. I am using Windows XP.
I am sure that there is nothing wrong with a CD ROM because when I restore the system from the backup I did back in 3/19/2008 - it records any software that I like to install. I am using all the original installation CD's.
I don't want to keep it in the that state from 3/19/2008 because I would loose all my files plus I had a wireless Netgear installed which it was painful to install in a first place. I like to keep the setting I currently have and files but I NEED THIS CD ROM TO WORK.
I have tried to recover software from the 3/19/2008 date but they don't work either. Besides what is the point of not having not operational CD/RAM. I read online that sometimes VIRUS can reset the settings for installing software, but how this is possible. Why the Windows XP allows to switch such important settings.
I also checked the properties of CD/ROM for enable, disable and they set as enable. What is stopping recording on this laptop in the state I am in now. I have a virus software - no viruses either.
I have been dealing with this for 3 weeks now and I am out of ideas. I have called Lenovo and they said that they only deal with hardware issues. I have this computer less then 7 months and I have 2 year assistance from Lenovo.
I would appreciate if maybe some Lenovo Technical Rep would read this note so he/she can offer some ideas to deal with this issue. I do not want to restore this computer to factory settings or 3/19/2008 (then I am sure the CD/ROM would work)
Thanks for your help.
Kinga

Hi - thanks for trying to help me.
1. I have received the computer on 3/05/2008. I have installed Adobe Photoshop, Picture Studio, Outlook Express, MC Word, Power Point, Excel, Business Cards creator, Symantec Antivirus and bunch of other programs that I had original CD's. At the time I had DSL- Cable internet Connection. I also, did all the Windows Updates and Lenovo Updates. I had Windows XP installed already as operating system by Lenovo.
2. On 3/19/2008 I did a backups so the info with all the programs working properly were stored in computer's memory on drive C.
3. On 10/10/2008 I have installed a Wireless Netgear with a help of Netgear support team. I have turned all the wireless radio's on, setup a network etc. I did not do any backup at the time.
4. On 11/10/2008 the Symantec Antivirus cought a virus - Trojan Horse and stored in a Quarantine. Later on that day I wanted to open Adobe Photoshop to cut some pictures and graphics and the program was "FREEZING". I have tried to open Business Card Creator program and it was FREEZING as well.
I did a full system virus scan to make sure there is no viruses left. It was showing that one stored in quarantine. I also did a spyware scan LavaSoft - Advare and Seach and Destroy spyware. Some was removed. The programs were still freezing. The internet worked OK plus Outlook Express. I tried to figured out what to do for a few days.
5. 11/14/08 - I have removed the Adobe Photoshop and Business Card Reader from Add/Remove programs feature. Then I have restarted a computer. I figured since I have original CD's so I will reinstall them. I have placed a CD in CD/ROM and I hear the reading but when I hit the install the CD was just spinning. It refuses to record anything. I click next/install so I can place registration numbers and I see no screen. Same with other CD. It freezes.
Well, then I tough that maybe the CD is damaged, so I have put it in another desktop computer that I have and it installs it super - no problems. Same as other program.
6. Then I tried to play a music on the Lenovo laptop- well, it works OK.
7. Then I decided to use ThinkVantage feature and see if any error that I might have on Windows or maybe CD drive will be shown on diagnostics. It took a while while a detail process was completed and no error's found. I also did a VIRUS Scan that is offered on ThinkVantage on Lenovo (no virus found). Then I did a system backup 11/14/2008 - figured just in case.
8. Well, then I thought I try again with any other installation CD - just any that might work and install something for a try on a laptop and nothing. It spins and no installation boxes, no features (most of the time it freezes the laptop).
9. Next, I tried to restore only a program from a previous backup from 3/19/2008. I have chosen Adobe Photoshop that worked great on 3/19/2008. Nothing - does not work at all.
10. Next on 12/05/2008 - I did a full system restore to 3/19/2008. I figured that I had nothing important on laptop that I need plus maybe I can reinstall a Wireless Netgear with a help of Netgear CD and instruction booklet. Plus it would give me a chance to test a CD/ROM if it works.
11. Surprise! After restoration of the Windows XP to a state from 3/19/2008 I have noticed that Adobe Photoshop is on it and it works great. Does not freezes and works great. Then I have installed a few new programs that I never needed in a first place on that laptop but I figured I need to test them if they install anyway. They install with a ease. Next, I have deleted Adobe Photoshop from Add/Remove feature of Windows XP and restarted a computer. Well, Surprise again! The CD installs Adobe Photoshop with an ease - no problems. Boxes for registration copy come on. Completes the process - fully installed. I have shut down and restarted a computer to be sure that it works - open's up, loads and I can use it on any picture.
12. 12/05/2008 - I tried to reinstall my wireless internet connection. (I could connect to DSL internet with a cable). I placed a CD follow the prompts. I kept the same names on the network I had before since I figured it is less confusion. Well, it was a pain. It was late then anyway plus I know that Netgear gives you 3 months of any support for free once you buy a product and after that you have to pay per accident.
13. 12/07/2008 - I was so tired with trying to work that Netgear so I have restored the system to 11/14/2008 state from my C: backup. I was curious that maybe I can look at some network features and see what I have been doing wrong.
14. 12/07/2008 - I came back to the same state. Internet works, Outlook Express works but Adobe Photoshop is gone since I deleted it on 11/14/2008. I think if it was on it it would freezes anyway. Again, I try to install a CD - any CD and nothing.
Sorry that this is a bit confusing but I tough that at least I can show a process what I exactly did. My question is - is there any feature on Windows XP that prevents from installing a software? Did maybe the virus caused to block it?
I have also tried to look under Drive DVD/CD-RW /Properties to see if I have enabled or disabled any recording features. It says the device is working properly.
I have checked a C: Drive properties to see if anything is checked disabled - nothing that I could not find .
Honestly, this is a first time that I could not figured out what is wrong. I am not so technical in terms of networks but I use computers a lot and I can set basic features and use many graphic programs.
If anyone can offer me some suggestions I really appreciate. If I can fix that I would have to restore to 3/19/2008 because the CD/ROM was installing then and maybe call Wireless Netgear people so they can walk me through again and pay them the fee.
Thanks.
Kinga

Install issue, software disappears

Similar Messages

Maybe you are looking for