Installation: problem getting certificate to certify the database

The problem I'm having is when I generate the certificate request for certifying the database.
I get to step 3 (Generate Certificate Request), fill in the fields, click "Generate Certificate Request", and get an error pop up in an alert box:
Exception ActiveVE [genCertRequest]:
Code: 0x800a01fb (-2146827781)
An exception occurred
ActiveVE Failed, code = 507 (Voucher Engine unknown error - 507)
ActiveVE TRACE:
Any thoughts? Apparently the support person my Adobe UK contact would normally talk to is on leave until 9th July :/

Just rechecked the version of the SP that's on the SQL server. In fact, it's already on SP4, so I'm not going to mess with it.
Only thing I'm wondering is whether it's a firewall type blip, as we have the database server on an internal network segment, and the web server (with CS installed) "bridges" the two - i.e. it can see the www as well as the internal network (2 network cards).

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