Installed base for call center?

Hi,
for the CIC implementation where we are going with typical call center functionality where agents handle incoming calls with inquiries and complaints, do we need the installed base? can anyone comment?
we dont have any returns or warranty for our products
we sell them, if there is a prob, we resend the product again and customer can keep both...
thanks,

Hi,
Installed base is basically required to keep track of products installed at customer place.
If you can verywell identify your customer place where product is installed.
for eg.
if you install 100 printers at say XYZ company, but this 100 printers may be installed at different branches of XYZ company, it may be across different cities.
This information you cannot capture for all the 100 printers sold in any of the masterdata.
Thus you can use installed base to keep a track, how may printers installed at what location.
During incoming call u identify the BP i.e XYZ ask for the location or printer serial number (Use Individual objects in CRM) to track the printer.
If you don't have such complex scenario and also you don't need returns or warranty so u can do without installed base.
Best Regards,
Pratik Patel
<b>Reward with points!</b>

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p_ext_attrib_values CSI_DATASTRUCTURES_PUB.EXTEND_ATTRIB_VALUES_TBL;
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DECLARE
ln_order_num NUMBER;
lc_p_sno     VARCHAR2(30); -- Variable for printer serial no.
CURSOR ib_cur IS
    SELECT cii.instance_id
          ,cii.serial_number
          ,cii.inventory_item_id
          ,cii.object_version_number
    FROM csi_item_instances cii
    WHERE cii.instance_id = &instance_id
    ORDER BY 1;
TYPE ib_rec_tbl_type IS TABLE OF ib_cur%ROWTYPE;
ib_rec_tbl ib_rec_tbl_type;
-- Variables needed to call the Item Instance update API
l_api_version CONSTANT NUMBER := 1.0;
l_msg_count             NUMBER;
l_msg_data              VARCHAR2(2000);
l_msg_index             NUMBER;
l_instance_id_lst       csi_datastructures_pub.id_tbl;
l_instance_header_rec   csi_datastructures_pub.instance_header_rec;
l_party_header_tbl      csi_datastructures_pub.party_header_tbl;
l_party_acct_header_tbl csi_datastructures_pub.party_account_header_tbl;
l_org_unit_header_tbl   csi_datastructures_pub.org_units_header_tbl;
l_instance_rec          csi_datastructures_pub.instance_rec;
l_party_tbl             csi_datastructures_pub.party_tbl;
l_account_tbl           csi_datastructures_pub.party_account_tbl;
l_pricing_attrib_tbl    csi_datastructures_pub.pricing_attribs_tbl;
l_org_assignments_tbl   csi_datastructures_pub.organization_units_tbl;
l_asset_assignment_tbl csi_datastructures_pub.instance_asset_tbl;
l_ext_attrib_values_tbl csi_datastructures_pub.extend_attrib_values_tbl;
l_pricing_attribs_tbl   csi_datastructures_pub.pricing_attribs_tbl;
l_ext_attrib_tbl        csi_datastructures_pub.extend_attrib_values_tbl;
l_ext_attrib_def_tbl    csi_datastructures_pub.extend_attrib_tbl;
l_asset_header_tbl      csi_datastructures_pub.instance_asset_header_tbl;
l_txn_rec               csi_datastructures_pub.transaction_rec;
l_install_location_id   NUMBER;
l_return_status         VARCHAR2(5);
lc_init_msg_lst         VARCHAR2(1) := 'T';
ln_validation_level     NUMBER;
lc_error_text           VARCHAR2(4000);
l_install_location_type_code csi_item_instances.install_location_type_code%TYPE;
j BINARY_INTEGER := 0;
l_party_tbl_idx BINARY_INTEGER;
BEGIN
--Create a savepoint
-- SAVEPOINT dcrd_csi_upd_ib_snm;
OPEN ib_cur;
FETCH ib_cur BULK COLLECT
    INTO ib_rec_tbl;
CLOSE ib_cur;
IF ib_rec_tbl.COUNT > 0
THEN
    --fnd_file.put_line(fnd_file.log, 'Begin loop');
    dbms_output.put_line('Begin loop');
    FOR i IN ib_rec_tbl.FIRST .. ib_rec_tbl.LAST
    LOOP
      --Set savepoint before processing record.
      --SAVEPOINT dcrd_csi_upd_ib_snm;
      l_instance_header_rec.instance_id := ib_rec_tbl(i).instance_id;
      csi_item_instance_pub.get_item_instance_details(p_api_version => l_api_version
                                                    ,p_commit => fnd_api.g_false
                                                    ,p_init_msg_list => fnd_api.g_false
                                                    ,p_validation_level => fnd_api.g_valid_level_full
                                                    ,p_instance_rec => l_instance_header_rec
                                                    ,p_get_parties => fnd_api.g_true
                                                    ,p_party_header_tbl => l_party_header_tbl
                                                    ,p_get_accounts => fnd_api.g_true
                                                    ,p_account_header_tbl => l_party_acct_header_tbl
                                                    ,p_get_org_assignments => fnd_api.g_true
                                                    ,p_org_header_tbl => l_org_unit_header_tbl
                                                    ,p_get_pricing_attribs => fnd_api.g_false
                                                    ,p_pricing_attrib_tbl =>l_pricing_attribs_tbl
                                                    ,p_get_ext_attribs => fnd_api.g_false
                                                    ,p_ext_attrib_tbl => l_ext_attrib_tbl
                                                    ,p_ext_attrib_def_tbl => l_ext_attrib_def_tbl
                                                    ,p_get_asset_assignments => fnd_api.g_false
                                                    ,p_asset_header_tbl => l_asset_header_tbl
                                                    ,p_resolve_id_columns => fnd_api.g_false
                                                    ,p_time_stamp => SYSDATE
                                                    ,x_return_status => l_return_status
                                                    ,x_msg_count => l_msg_count
                                                    ,x_msg_data => l_msg_data
      lc_error_text := NULL;
      l_instance_rec.instance_id := l_instance_header_rec.instance_id;
      l_instance_rec.install_date := '12-MAR-2008';
      l_instance_rec.install_location_type_code := 'HZ_PARTY_SITES';
      l_instance_rec.install_location_id := 97918;
      l_instance_rec.location_id := 97918;
      l_instance_rec.location_type_code := 'HZ_PARTY_SITES';
      l_instance_rec.object_version_number := l_instance_header_rec.object_version_number;
      l_txn_rec.transaction_id          := fnd_api.g_miss_num;
      l_txn_rec.transaction_date        := SYSDATE;
      l_txn_rec.source_transaction_date := SYSDATE;
      l_txn_rec.transaction_type_id     := 8; --Id for DATA_CORRECTION transaction type
      --Change Owner party details
      FOR i IN l_party_header_tbl.FIRST..l_party_header_tbl.LAST
      LOOP
        IF l_party_header_tbl(i).relationship_type_code = 'OWNER'
        THEN
          l_party_tbl(j).instance_party_id := l_party_header_tbl(i).instance_party_id;
          l_party_tbl(j).relationship_type_code := l_party_header_tbl(i).relationship_type_code;
          l_party_tbl(j).party_id := 210617;
          l_party_tbl(j).contact_flag := 'N';
          l_party_tbl(j).object_version_number := l_party_header_tbl(i).object_version_number;
          l_party_tbl_idx := j;
          j := j + 1;
        END IF;
      END LOOP;
      dbms_output.put_line('l_party_tbl count is '||l_party_tbl.COUNT);
      j := 0;
      dbms_output.put_line('l_party_acct_header_tbl count is '||l_party_acct_header_tbl.COUNT);
      --Change Owner party account details
      FOR i IN l_party_acct_header_tbl.FIRST..l_party_acct_header_tbl.LAST
      LOOP
        IF l_party_acct_header_tbl(i).relationship_type_code = 'OWNER'
        THEN
          l_account_tbl(j).ip_account_id := l_party_acct_header_tbl(i).ip_account_id;
          l_account_tbl(j).instance_party_id := l_party_acct_header_tbl(i).instance_party_id;
          l_account_tbl(j).party_account_id := 61217;
          l_account_tbl(j).object_version_number := l_party_acct_header_tbl(i).object_version_number;
          l_account_tbl(j).bill_to_address := 77370;
          l_account_tbl(j).ship_to_address := 77648;
          l_account_tbl(j).parent_tbl_index := l_party_tbl_idx;
          j := j + 1;
        END IF;
      END LOOP;
      dbms_output.put_line('l_account_tbl count is '||l_account_tbl.COUNT);
      j := 0;
      --Change Operating Unit details
      FOR i IN l_org_unit_header_tbl.FIRST..l_org_unit_header_tbl.LAST
      LOOP
        IF l_org_unit_header_tbl(i).relationship_type_code = 'SOLD_FROM'
        THEN
          l_org_assignments_tbl(j).instance_ou_id := l_org_unit_header_tbl(i).instance_ou_id;
          l_org_assignments_tbl(j).instance_id := l_org_unit_header_tbl(i).instance_id;
          l_org_assignments_tbl(j).relationship_type_code := l_org_unit_header_tbl(i).relationship_type_code;
          l_org_assignments_tbl(j).active_start_date := '12-MAR-2008';
          l_org_assignments_tbl(j).operating_unit_id := 86;
          l_org_assignments_tbl(j).object_version_number := l_org_unit_header_tbl(i).object_version_number;
        END IF;
      END LOOP;
      -- Call instance update API if a serial no. is to be updated
      /*fnd_file.put_line(fnd_file.log
      ,'Updating IB record for IB# ' || ib_rec_tbl(i).instance_id);*/
      dbms_output.put_line('Updating IB record for IB# ' || ib_rec_tbl(i).instance_id);
        csi_item_instance_pub.update_item_instance(p_api_version           => l_api_version
                                                  ,p_commit                => 'F' --Handled outside API
                                                  ,p_init_msg_list         => lc_init_msg_lst
                                                  ,p_validation_level      => ln_validation_level
                                                  ,p_instance_rec          => l_instance_rec
                                                  ,p_ext_attrib_values_tbl => l_ext_attrib_values_tbl --Null
                                                  ,p_party_tbl             => l_party_tbl --Null
                                                  ,p_account_tbl           => l_account_tbl --Null
                                                  ,p_pricing_attrib_tbl    => l_pricing_attrib_tbl --Null
                                                  ,p_org_assignments_tbl   => l_org_assignments_tbl --Null
                                                  ,p_asset_assignment_tbl => l_asset_assignment_tbl --Null
                                                  ,p_txn_rec               => l_txn_rec
                                                  ,x_instance_id_lst       => l_instance_id_lst
                                                  ,x_return_status         => l_return_status
                                                  ,x_msg_count             => l_msg_count
                                                  ,x_msg_data              => l_msg_data);
        IF l_return_status <> 'S'
        THEN
          /*fnd_file.put_line(fnd_file.log
          , 'Error updating the install base for IB# ' || ib_rec_tbl(i)
           .instance_id);*/
          dbms_output.put_line('Error updating the install base for IB# ' || ib_rec_tbl(i)
                               .instance_id);
          FOR i IN 1 .. l_msg_count
          LOOP
            fnd_msg_pub.get(p_msg_index     => -1
                           ,p_encoded       => 'F'
                           ,p_data          => l_msg_data
                           ,p_msg_index_out => l_msg_index);
            lc_error_text := lc_error_text || (substr(l_msg_data, 1, 255));
          END LOOP;
          dbms_output.put_line(lc_error_text);
          --Rollback the transaction if error occured.
          --ROLLBACK TO dcrd_csi_upd_ib_snm;
        ELSE
          /*fnd_file.put_line(fnd_file.log
          , 'Install base update successful for IB# ' || ib_rec_tbl(i)
           .instance_id);*/
          dbms_output.put_line('Install base update successful for IB# ' || ib_rec_tbl(i)
                               .instance_id);
          lc_error_text := 'SUCCESS!';
        END IF;
        --Update the temporary table record status
        --update_status(ib_rec_tbl(i).snm_id, l_return_status, lc_error_text);
    END LOOP;
    --Commit transactions.
    --COMMIT;
END IF;
EXCEPTION
WHEN no_data_found THEN
    --fnd_file.put_line(fnd_file.log, 'No records to process');
    dbms_output.put_line('No records to process');
WHEN OTHERS THEN
    /*    fnd_file.put_line(fnd_file.log, 'Error in update_ib procedure');
        fnd_file.put_line(fnd_file.log, to_char(SQLCODE) || ' - ' || SQLERRM);
    dbms_output.put_line('Error in update_ib procedure');
    dbms_output.put_line(to_char(SQLCODE) || ' - ' || SQLERRM);
END;

I will try the mass edit. Here is my code.
Thanks,
Alka.
DECLARE
ln_order_num NUMBER;
lc_p_sno     VARCHAR2(30); -- Variable for printer serial no.
CURSOR ib_cur IS
    SELECT cii.instance_id
          ,cii.serial_number
          ,cii.inventory_item_id
          ,cii.object_version_number
    FROM csi_item_instances cii
    WHERE cii.instance_id = &instance_id
    ORDER BY 1;
TYPE ib_rec_tbl_type IS TABLE OF ib_cur%ROWTYPE;
ib_rec_tbl ib_rec_tbl_type;
-- Variables needed to call the Item Instance update API
l_api_version CONSTANT NUMBER := 1.0;
l_msg_count             NUMBER;
l_msg_data              VARCHAR2(2000);
l_msg_index             NUMBER;
l_instance_id_lst       csi_datastructures_pub.id_tbl;
l_instance_header_rec   csi_datastructures_pub.instance_header_rec;
l_party_header_tbl      csi_datastructures_pub.party_header_tbl;
l_party_acct_header_tbl csi_datastructures_pub.party_account_header_tbl;
l_org_unit_header_tbl   csi_datastructures_pub.org_units_header_tbl;
l_instance_rec          csi_datastructures_pub.instance_rec;
l_party_tbl             csi_datastructures_pub.party_tbl;
l_account_tbl           csi_datastructures_pub.party_account_tbl;
l_pricing_attrib_tbl    csi_datastructures_pub.pricing_attribs_tbl;
l_org_assignments_tbl   csi_datastructures_pub.organization_units_tbl;
l_asset_assignment_tbl csi_datastructures_pub.instance_asset_tbl;
l_ext_attrib_values_tbl csi_datastructures_pub.extend_attrib_values_tbl;
l_pricing_attribs_tbl   csi_datastructures_pub.pricing_attribs_tbl;
l_ext_attrib_tbl        csi_datastructures_pub.extend_attrib_values_tbl;
l_ext_attrib_def_tbl    csi_datastructures_pub.extend_attrib_tbl;
l_asset_header_tbl      csi_datastructures_pub.instance_asset_header_tbl;
l_txn_rec               csi_datastructures_pub.transaction_rec;
l_install_location_id   NUMBER;
l_return_status         VARCHAR2(5);
lc_init_msg_lst         VARCHAR2(1) := 'T';
ln_validation_level     NUMBER;
lc_error_text           VARCHAR2(4000);
l_install_location_type_code csi_item_instances.install_location_type_code%TYPE;
j BINARY_INTEGER := 0;
l_party_tbl_idx BINARY_INTEGER := 0;
l_ce_exists BOOLEAN := FALSE;
ln_contact_ip_id NUMBER;     --contact_ip_id for preferred CE record in csi_i_parties table.
BEGIN
--Create a savepoint
-- SAVEPOINT dcrd_csi_upd_ib_snm;
OPEN ib_cur;
FETCH ib_cur BULK COLLECT
    INTO ib_rec_tbl;
CLOSE ib_cur;
IF ib_rec_tbl.COUNT > 0
THEN
    --fnd_file.put_line(fnd_file.log, 'Begin loop');
    dbms_output.put_line('Begin loop');
    FOR ib IN ib_rec_tbl.FIRST .. ib_rec_tbl.LAST
    LOOP
      --Set savepoint before processing record.
      --SAVEPOINT dcrd_csi_upd_ib_snm;
      l_instance_header_rec.instance_id := ib_rec_tbl(ib).instance_id;
      csi_item_instance_pub.get_item_instance_details(p_api_version => l_api_version
                                                    ,p_commit => fnd_api.g_false
                                                    ,p_init_msg_list => fnd_api.g_false
                                                    ,p_validation_level => fnd_api.g_valid_level_full
                                                    ,p_instance_rec => l_instance_header_rec
                                                    ,p_get_parties => fnd_api.g_true
                                                    ,p_party_header_tbl => l_party_header_tbl
                                                    ,p_get_accounts => fnd_api.g_true
                                                    ,p_account_header_tbl => l_party_acct_header_tbl
                                                    ,p_get_org_assignments => fnd_api.g_true
                                                    ,p_org_header_tbl => l_org_unit_header_tbl
                                                    ,p_get_pricing_attribs => fnd_api.g_false
                                                    ,p_pricing_attrib_tbl =>l_pricing_attribs_tbl
                                                    ,p_get_ext_attribs => fnd_api.g_false
                                                    ,p_ext_attrib_tbl => l_ext_attrib_tbl
                                                    ,p_ext_attrib_def_tbl => l_ext_attrib_def_tbl
                                                    ,p_get_asset_assignments => fnd_api.g_false
                                                    ,p_asset_header_tbl => l_asset_header_tbl
                                                    ,p_resolve_id_columns => fnd_api.g_false
                                                    ,p_time_stamp => SYSDATE
                                                    ,x_return_status => l_return_status
                                                    ,x_msg_count => l_msg_count
                                                    ,x_msg_data => l_msg_data
      lc_error_text := NULL;
      l_instance_rec.instance_id := l_instance_header_rec.instance_id;
      l_instance_rec.install_date := '12-MAR-2008';
      l_instance_rec.install_location_type_code := 'HZ_PARTY_SITES';
      l_instance_rec.install_location_id := 97918;
      l_instance_rec.location_id := 97918;
      l_instance_rec.location_type_code := 'HZ_PARTY_SITES';
      l_instance_rec.object_version_number := l_instance_header_rec.object_version_number;
      l_txn_rec.transaction_id          := fnd_api.g_miss_num;
      l_txn_rec.transaction_date        := SYSDATE;
      l_txn_rec.source_transaction_date := SYSDATE;
      l_txn_rec.transaction_type_id     := 8; --Id for DATA_CORRECTION transaction type
      --Change Owner party details
      j := 0;
      FOR i IN l_party_header_tbl.FIRST..l_party_header_tbl.LAST
      LOOP
        IF l_party_header_tbl(i).relationship_type_code = 'OWNER'
        THEN
          l_party_tbl(j).instance_party_id := l_party_header_tbl(i).instance_party_id;
          l_party_tbl(j).instance_id := l_party_header_tbl(i).instance_id;
          l_party_tbl(j).relationship_type_code := l_party_header_tbl(i).relationship_type_code;
          l_party_tbl(j).party_source_table := l_party_header_tbl(i).party_source_table;
          l_party_tbl(j).party_id := 210617;
          l_party_tbl(j).contact_flag := 'N';
          l_party_tbl(j).preferred_flag := NULL;
          l_party_tbl(j).primary_flag := NULL;
          l_party_tbl(j).contact_flag := 'N';
          l_party_tbl(j).object_version_number := l_party_header_tbl(i).object_version_number;
          l_party_tbl_idx := j;
          dbms_output.put_line('index is '||j);
          ln_contact_ip_id := l_party_header_tbl(i).instance_party_id;
          j := j + 1;
        ELSIF l_party_header_tbl(i).relationship_type_code = 'CUSTOMER ENGINEER'
        THEN
          l_ce_exists := TRUE;
          l_party_tbl(j).instance_party_id := l_party_header_tbl(i).instance_party_id;
          l_party_tbl(j).instance_id := l_party_header_tbl(i).instance_id;
          l_party_tbl(j).relationship_type_code := l_party_header_tbl(i).relationship_type_code;
          l_party_tbl(j).party_source_table := 'EMPLOYEE';
          l_party_tbl(j).party_id := 9115;
          l_party_tbl(j).contact_flag := 'N';
          l_party_tbl(j).preferred_flag := 'Y';
          l_party_tbl(j).primary_flag := 'Y';
          l_party_tbl(j).contact_flag := 'Y';
          l_party_tbl(j).contact_ip_id := ln_contact_ip_id;
          l_party_tbl(j).object_version_number := l_party_header_tbl(i).object_version_number;
          l_party_tbl(j).contact_parent_tbl_index := l_party_tbl_idx;
        END IF;
      END LOOP;
      dbms_output.put_line('l_party_tbl count is '||l_party_tbl.COUNT);
      IF NOT l_ce_exists
      THEN
        FOR i IN l_party_header_tbl.FIRST..l_party_header_tbl.LAST
        LOOP
          IF l_party_header_tbl(i).relationship_type_code = 'OWNER'
          THEN
          l_party_tbl(j).instance_party_id := fnd_api.G_MISS_NUM;
          l_party_tbl(j).instance_id := l_party_header_tbl(i).instance_id;
          l_party_tbl(j).party_source_table := 'EMPLOYEE';
          l_party_tbl(j).relationship_type_code := 'CUSTOMER ENGINEER';
          l_party_tbl(j).party_id := 9115;
          l_party_tbl(j).contact_flag := 'N';
          l_party_tbl(j).preferred_flag := 'Y';
          l_party_tbl(j).primary_flag := 'Y';
          l_party_tbl(j).contact_flag := 'Y';
          l_party_tbl(j).contact_ip_id := ln_contact_ip_id;
          l_party_tbl(j).object_version_number := l_party_header_tbl(i).object_version_number;
          l_party_tbl(j).contact_parent_tbl_index := l_party_tbl_idx;
          END IF;
        END LOOP;
      END IF;
      j := 0;
      dbms_output.put_line('l_party_acct_header_tbl count is '||l_party_acct_header_tbl.COUNT);
      --Change Owner party account details
      FOR i IN l_party_acct_header_tbl.FIRST..l_party_acct_header_tbl.LAST
      LOOP
        IF l_party_acct_header_tbl(i).relationship_type_code = 'OWNER'
        THEN
          dbms_output.put_line('Adding account details for ip_account_id '||l_party_acct_header_tbl(i).ip_account_id);
          l_account_tbl(j).ip_account_id := l_party_acct_header_tbl(i).ip_account_id;
          l_account_tbl(j).instance_party_id := l_party_acct_header_tbl(i).instance_party_id;
          l_account_tbl(j).party_account_id := 61217;
          l_account_tbl(j).object_version_number := l_party_acct_header_tbl(i).object_version_number;
          l_account_tbl(j).bill_to_address := 77370;
          l_account_tbl(j).ship_to_address := 77648;
          l_account_tbl(j).parent_tbl_index := 1;--l_party_tbl_idx;
          j := j + 1;
        END IF;
      END LOOP;
      dbms_output.put_line('l_account_tbl count is '||l_account_tbl.COUNT);
      j := 0;
      --Change Operating Unit details
      FOR i IN l_org_unit_header_tbl.FIRST..l_org_unit_header_tbl.LAST
      LOOP
        IF l_org_unit_header_tbl(i).relationship_type_code = 'SOLD_FROM'
        THEN
          l_org_assignments_tbl(j).instance_ou_id := l_org_unit_header_tbl(i).instance_ou_id;
          l_org_assignments_tbl(j).instance_id := l_org_unit_header_tbl(i).instance_id;
          l_org_assignments_tbl(j).relationship_type_code := l_org_unit_header_tbl(i).relationship_type_code;
          l_org_assignments_tbl(j).active_start_date := '12-MAR-2008';
          l_org_assignments_tbl(j).operating_unit_id := 86;
          l_org_assignments_tbl(j).object_version_number := l_org_unit_header_tbl(i).object_version_number;
        END IF;
      END LOOP;
      -- Call instance update API if a serial no. is to be updated
      /*fnd_file.put_line(fnd_file.log
      ,'Updating IB record for IB# ' || ib_rec_tbl(ib).instance_id);*/
      dbms_output.put_line('Updating IB record for IB# ' || ib_rec_tbl(ib).instance_id);
        csi_item_instance_pub.update_item_instance(p_api_version           => l_api_version
                                                  ,p_commit                => 'F' --Handled outside API
                                                  ,p_init_msg_list         => lc_init_msg_lst
                                                  ,p_validation_level      => ln_validation_level
                                                  ,p_instance_rec          => l_instance_rec
                                                  ,p_ext_attrib_values_tbl => l_ext_attrib_values_tbl --Null
                                                  ,p_party_tbl             => l_party_tbl --Null
                                                  ,p_account_tbl           => l_account_tbl --Null
                                                  ,p_pricing_attrib_tbl    => l_pricing_attrib_tbl --Null
                                                  ,p_org_assignments_tbl   => l_org_assignments_tbl --Null
                                                  ,p_asset_assignment_tbl => l_asset_assignment_tbl --Null
                                                  ,p_txn_rec               => l_txn_rec
                                                  ,x_instance_id_lst       => l_instance_id_lst
                                                  ,x_return_status         => l_return_status
                                                  ,x_msg_count             => l_msg_count
                                                  ,x_msg_data              => l_msg_data);
        IF l_return_status <> 'S'
        THEN
          /*fnd_file.put_line(fnd_file.log
          , 'Error updating the install base for IB# ' || ib_rec_tbl(ib)
           .instance_id);*/
          dbms_output.put_line('Error updating the install base for IB# ' || ib_rec_tbl(ib)
                               .instance_id);
          FOR i IN 1 .. l_msg_count
          LOOP
            fnd_msg_pub.get(p_msg_index     => -1
                           ,p_encoded       => 'F'
                           ,p_data          => l_msg_data
                           ,p_msg_index_out => l_msg_index);
            lc_error_text := lc_error_text || (substr(l_msg_data, 1, 255));
          END LOOP;
          dbms_output.put_line(lc_error_text);
          --Rollback the transaction if error occured.
          --ROLLBACK TO dcrd_csi_upd_ib_snm;
        ELSE
          /*fnd_file.put_line(fnd_file.log
          , 'Install base update successful for IB# ' || ib_rec_tbl(ib)
           .instance_id);*/
          dbms_output.put_line('Install base update successful for IB# ' || ib_rec_tbl(ib)
                               .instance_id);
          lc_error_text := 'SUCCESS!';
        END IF;
        --Update the temporary table record status
        --update_status(ib_rec_tbl(i).snm_id, l_return_status, lc_error_text);
    END LOOP;
    --Commit transactions.
    --COMMIT;
END IF;
EXCEPTION
WHEN no_data_found THEN
    --fnd_file.put_line(fnd_file.log, 'No records to process');
    dbms_output.put_line('No records to process');
WHEN OTHERS THEN
    /*    fnd_file.put_line(fnd_file.log, 'Error in update_ib procedure');
        fnd_file.put_line(fnd_file.log, to_char(SQLCODE) || ' - ' || SQLERRM);
    dbms_output.put_line('Error in update_ib procedure');
    dbms_output.put_line(to_char(SQLCODE) || ' - ' || SQLERRM);
END;

Installed Base

pls help on this,
How we can map installed base for Volvo Buses with al components.(like product,text , installed base,individual object)give me brief description on this, with all components in Volvo buses.
pls help me.
with regards
sudheer

<b>
An individual hierarchy for an actual device, machine or system.
An IBase can be used to group together all devices of a similar type for each customer.
EXAMPLE
All PCs that were sold to a particular customer.
Real time example :
What will you do if customer does not know the product information ?
1.In the BP Search workspace in the application area, you can use the installed base (IBase) search to search by business partner address for product information.
A customer calls to report a problem with one of the copiers they bought from your company, but does not have the product number. You can enter the company's physical address and the IBase search will find product information about all copiers you have sold this customer that are located at the given address.
Transaction to create the installed base :
IB51 ,IB52 ,IB53 ,IB54 ,IB55 ,IB56 are the transactions for Ibase in CRM.
If the information is helpful , You can appreciate by rewarding</b>

Oracle Install Base -Unable to find Expire relationship button

Hi Experts,
I am not able to find "Expire Relationship" button under Configuration Tab while trying to expire parent and child relationship in oracle install base for an intem instance.But for some item instance I am able to find the "Expire Relationship" button under Configuration Tab.
Can any one please let me know why the "Expire Relationship" button is available for some item and not available for some item instances.
Thank you.
Ravi S

Duplicate post.
Oracle Install Base -Unable to find Expire relationship button
Unable to find Expire relationship button

Major/Minor Line Relationships in Oracle Service Contracts&Install Base.

Hi,
We have come across a scenario where, based on some business validations, Coverage of a Major Line needs to be TERMINATED.
So, In that case if the Major Line has child lines(Minor) within, then do we need to 'EXPIRE' the 'COMPONENT-OFF' relationship between the Major and its Minor's, which helps in synchronising the data in Service Contracts and the Install Base for that Major Line.
Any inputs would be of great help.
Thanks,
-Santosh.

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~Amol

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